Charter House Inc
211 Northwest Second Street, Rochester, MN 55901 · Olmsted County · (507) 266-7862
32 certified beds, about 13 residents a day · Non profit - Corporation · Medicare since 1985
CMS high performing icon Part of a continuing care retirement community Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 245282 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 31, 2025, inspectors cited 0 health deficiencies (the Minnesota average is 7.1, the national average 9.2).
Of 10 health citations since November 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $8,824 in the last three years; the largest was $8,824, and the latest is dated February 12, 2024.
Nurses and nurse aides worked 9.47 hours per resident per day, against 4.19 across Minnesota and 3.86 nationally. Registered nurses accounted for 3.47 of those hours.
53.8% of nursing staff left within the year CMS measured (Minnesota average 42.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
311/23
102/24
308/24
210/24
012/25
105/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
7D
1E
0F
Potential for minimal harm
0A
0B
1C
May 19, 2026Complaint inspection · 1 citation
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to implement an effective system for medication order transcription, laboratory monitoring, medication availability, and medication administration for 4 of 4 residents reviewed for medication errors (R1, R2, R3, R4). Failures included medication order transcription failures, missed laboratory monitoring, omitted anticoagulants and antiplatelet medications, medication availability failures, failure to implement medication order changes, and delayed medication administration.
December 31, 2025Standard inspection · 0 citations
October 16, 2024Standard inspection · 2 citations
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure transmission-based precautions (TBP) were initiated for 1 of 1 resident (R64) suspected of having clostridioides difficile (c-diff-a highly contagious bacteria that causes significant diarrhea, often attributed to antibiotic use).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and document review, the facility failed to ensure 3 of 5 (R5, R114, R9) residents were appropriately vaccinated against pneumococcal disease upon admission and/or offered updated vaccination per Centers for Disease Control (CDC) vaccination recommendations.
August 29, 2024Complaint inspection · 3 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interview and document review the facility failed to immediately report an allegation of abuse to the State Agency (SA) for 1 of 1 resident (R1) reviewed for allegations of abuse.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and document review the facility failed to ensure all residents were protected after R1 reported an allegation of abuse and was protected. This had the potential to affect all other residents residing in the facility at the time of the allegation.
- C Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interview and document review the facility failed to have a policy consistent with federal requirement for reporting allegations of abuse to the state agency immediately but no later than two (2) hours. This deficient practice had the potential to affect all residents in the facility.
February 12, 2024Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and document review the facility failed to ensure manufacturers recommendations were followed for full body mechanical lift transfers for 1 of 1 resident (R1) who sustained serious injury with hospitalization. This deficient practice was issued at past non-compliance related to corrective action taken to ensure proper use of mechanical body lift prior to the survey.
November 16, 2023Standard inspection · 3 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and document review, the facility failed to ensure a self-administration of medication (SAM) assessment was completed for 1 of 1 resident (R1), reviewed for medication administration . Findings Include: R1's significant change minimum data set (MDS) assessment dated [DATE], indicated R1 was cognitively impaired and totally dependent on staff for bed mobility, dressing and toilet use. R1 diagnosis included aphasia (language disorder caused by damage in a specific area of the brain that controls language expression and comprehension; it leaves a person unable to communicate effectively with others), and respiratory failure. [...]
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased upon observation, interview and document review, the facility failed to ensure residents were free from physical restraints for 1 of 1 resident (R1) reviewed.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and document review the facility failed to ensure gloves were changed during dressing change for 1 of 1 resident (R109) reviewed for skin tear. Findings Include: R109's face sheet included diagnosis of unspecified dementia, and history of falling. R109's physician orders dated 11/14/23, indicated check wound for drainage. Cleanse with normal saline, pat dry leave steristrips in place for seven days or until falls off. During observation on 11/14/23 at 1:53 p.m., registered nurse (RN)-C entered R109's room. RN-C donned gloves and removed old transparent dressing from skin tear to R109's right thigh. RN-C did not change gloves. RN-C then took saline and placed onto 4x4 gauze and cleaned the skin tear to R109's right thigh. RN-C did not change gloves and then placed steristrips onto R109's skin tear. [...]
Fire safety inspections
9 fire safety citations on file: 3 on December 31, 2025, 6 on October 16, 2024.
Every fire safety citation9 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- C Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- C Have approved installation, maintenance and testing program for fire alarm systems.
- C Inspect, test, and maintain automatic sprinkler systems.
- C Properly select, install, inspect, or maintain portable fire extinguishes.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- C Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- C Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 12, 2024 | Fine | $8,824 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Minnesota | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 9.47 | 4.19 | 3.86 |
| Registered nurses | 3.47 | 1.06 | 0.69 |
| All nursing staff on weekends | 8.20 | 3.71 | 3.42 |
| Nurse aides | 4.49 | ||
| Licensed practical nurses | 1.50 | ||
| Nursing staff turnover (share who left in a year) | 53.8% | 42.2% | 45.8% |
| Registered nurse turnover | 45.5% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.68 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 9.97 on weekdays and 8.20 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 8.36 in April to June 2025 to 9.47 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 9.47 | 3.47 | 9.97 | 8.20 | 0.0% | 0 of 90 | 13 |
| Oct to Dec 2025 | 7.99 | 3.57 | 8.46 | 6.74 | 0.0% | 0 of 92 | 15 |
| Jul to Sep 2025 | 8.90 | 3.00 | 9.57 | 7.12 | 0.0% | 0 of 92 | 11 |
| Apr to Jun 2025 | 8.36 | 2.40 | 8.80 | 7.21 | 0.0% | 0 of 91 | 13 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Minnesota, Jan to Mar 2026 | 4.19 | 1.05 | 4.38 | 3.73 | 5.2% | 0.8% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Minnesota | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.3 | 1.9 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.6 | 23.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.1 | 14.8 | 12.0 |
Owners and operators
Legal business name: CHARTERHOUSE INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Alix, Jay | Managing control - governing body | Individual | 01/01/2003 | |
| Baicker, Katherine | Managing control - governing body | Individual | 01/01/2003 | |
| Baker, Douglas | Managing control - governing body | Individual | 01/01/2003 | |
| Bilicic, George | Managing control - governing body | Individual | 01/01/2003 | |
| Brown, Sally | Managing control - governing body | Individual | 01/01/2003 | |
| Burns, Ursula | Managing control - governing body | Individual | 01/01/2003 | |
| Caine, Natalie | Managing control - governing body | Individual | 01/01/2003 | |
| Callstrom, Matthew | Managing control - governing body | Individual | 01/01/2003 | |
| Comfere, Nneka | Managing control - governing body | Individual | 01/01/2003 | |
| Dahlen, Dennis | Managing control - governing body | Individual | 01/01/2003 | |
| Davis, Jed | Managing control - governing body | Individual | 01/01/2003 | |
| Davis, Richard | Managing control - governing body | Individual | 01/01/2003 | |
| Didehban, Roshanak | Managing control - governing body | Individual | 01/01/2003 | |
| Dunn, Ajani | Managing control - governing body | Individual | 01/01/2003 | |
| Famuyide, Abimbola | Managing control - governing body | Individual | 01/01/2003 | |
| Farrugia, Gianrico | Managing control - governing body | Individual | 01/01/2003 | |
| Fonseca, Rafael | Managing control - governing body | Individual | 01/01/2003 | |
| Francis, James | Managing control - governing body | Individual | 01/01/2003 | |
| Gerberding, Julie | Managing control - governing body | Individual | 01/01/2003 | |
| Gorman, Paul | Managing control - governing body | Individual | 01/01/2003 | |
| Gray, Richard | Managing control - governing body | Individual | 01/01/2003 | |
| Hara, Amy | Managing control - governing body | Individual | 01/01/2003 | |
| Hubert, Sherry | Managing control - governing body | Individual | 01/01/2003 | |
| McLaughlin, Sarah | Managing control - governing body | Individual | 01/01/2003 | |
| Peck, Kristin | Managing control - governing body | Individual | 01/01/2003 | |
| Peretsman, Nancy | Managing control - governing body | Individual | 01/01/2003 | |
| Powell, Michael | Managing control - governing body | Individual | 01/01/2003 | |
| Remy, Donald | Managing control - governing body | Individual | 01/01/2003 | |
| Rihal, Charanjit | Managing control - governing body | Individual | 01/01/2003 | |
| Roberts, Robin | Managing control - governing body | Individual | 01/01/2003 | |
| Robo, James | Managing control - governing body | Individual | 01/01/2003 | |
| Rothblatt, Martine | Managing control - governing body | Individual | 01/01/2003 | |
| Schmidt, Eric | Managing control - governing body | Individual | 01/01/2003 | |
| Shannon, Michael | Managing control - governing body | Individual | 01/01/2003 | |
| Smith, Charles | Managing control - governing body | Individual | 01/01/2003 | |
| Sweeney, Anne | Managing control - governing body | Individual | 01/01/2003 | |
| Thielen, Kent | Managing control - governing body | Individual | 01/01/2003 | |
| Williams, Amy | Managing control - governing body | Individual | 01/01/2003 | |
| Zorn, Christina | Managing control - governing body | Individual | 01/01/2003 | |
| Avikainen, Bridget | Corporate director | Individual | 03/08/2023 | |
| Bauer, Brent | Corporate director | Individual | 01/01/2021 | |
| Buechler, Tamara | Corporate director | Individual | 03/09/2022 | |
| Lebrasseur, Nathan | Corporate director | Individual | 01/01/2017 | |
| Pignolo, Robert | Corporate director | Individual | 01/01/2020 | |
| Poe, Johnathan | Corporate director | Individual | 01/17/2017 | |
| Rustad, Christopher | Corporate director | Individual | 12/01/2020 | |
| Avikainen, Bridget | Corporate officer | Individual | 03/08/2023 | |
| Rustad, Christopher | Corporate officer | Individual | 12/01/2020 | |
| Life Care Services LLC | Operational/managerial control | Organization | 02/01/2025 | |
| Mayo Clinic | Operational/managerial control | Organization | 07/01/1981 | |
| Verdoorn, Brandon | Operational/managerial control | Individual | 01/01/2024 | |
| Voll, Brittney | Operational/managerial control | Individual | 01/01/2025 | |
| Rustad, Christopher | Adp of the SNF | Individual | 04/16/2025 | |
| Verdoorn, Brandon | Adp of the SNF | Individual | 05/05/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on August 29, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on October 16, 2024: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on May 19, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on February 12, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Samaritan Bethany Home on Eighth Rochester, 0.4 mi · 3 of 5 stars · 18 citations
- Rochester Restorative Care Center Rochester, 0.8 mi · 1 of 5 stars · 58 citations
- Edenbrook of Rochester Rochester, 1.8 mi · 2 of 5 stars · 36 citations
- Edenbrook Rochester West Rochester, 2 mi · 2 of 5 stars · 40 citations
- Madonna Towers of Rochester Rochester, 3 mi · 3 of 5 stars · 15 citations
- Rochester Rehabilitation and Living Center Rochester, 4 mi · 1 of 5 stars · 32 citations
- Stewartville Care Center Stewartville, 11.6 mi · 1 of 5 stars · 30 citations
- Edenbrook Pine Haven Pine Island, 15.4 mi · 2 of 5 stars · 35 citations
Minnesota contacts for a concern about a nursing home
These are the official offices in Minnesota. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Minnesota Department of Health, Health Regulation Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: MDH Nursing and Boarding Care Home Survey and Complaint Inspection Findings, where Minnesota publishes its own records on licensed homes.
Common questions
- What is Charter House Inc's Medicare star rating?
- CMS rates Charter House Inc 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Charter House Inc get at its last inspection?
- 0 health deficiencies at the standard inspection on December 31, 2025. The Minnesota average is 7.1.
- Has Charter House Inc been fined?
- Yes. CMS lists 1 fine totaling $8,824 in the last three years.
- Does Charter House Inc accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Charter House Inc?
- CMS lists 54 owners and managers. Legal business name: CHARTERHOUSE INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.