Home / Washington / Walla Walla
Park Manor Rehabilitation Ctr
1710 Plaza Way, Walla Walla, WA 99362 · Walla Walla County · (509) 529-4218
99 certified beds, about 77 residents a day · For profit - Corporation · Medicare and Medicaid since 1972
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
5 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 505074 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 15, 2026, inspectors cited 2 health deficiencies (the Washington average is 15.8, the national average 9.2).
Of 7 health citations since February 2024, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $28,106 in the last three years; the largest was $28,106, and the latest is dated March 28, 2025.
Nurses and nurse aides worked 4.33 hours per resident per day, against 4.36 across Washington and 3.86 nationally. Registered nurses accounted for 1.23 of those hours.
30.4% of nursing staff left within the year CMS measured (Washington average 45.1%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
102/24
403/25
205/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
3D
3E
0F
Potential for minimal harm
0A
0B
0C
May 15, 2026Standard inspection · 2 citations
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interview and record review the facility failed to implement their abuse prohibition policy/procedures to identify, investigate, and report allegations of abuse/neglect for 5 of 8 residents (Residents 82, 71, 4, 33, and 77) reviewed for grievances. This failure placed the residents at risk of continued abuse/neglect, emotional distress, feeling unsafe, loss of dignity and unmet care needs.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure the food was palatable and served at a safe and appetizing temperature and in a timely manner for 6 of 9 residents (Residents 51, 19, 4, 55, 45 and 19) reviewed for food. This failure placed residents at risk for food-borne illness, dissatisfaction with meals, and inadequate nutritional intake.
March 28, 2025Standard inspection · 4 citations
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to 1) assess for a change in condition related to increased shortness of breath and weakness for 1 of 3 residents (Resident 71), and 2) consistently follow physician orders to prevent constipation (unable to pass stool regularly, that eventually becomes hardened) for 1 of 3 residents (Resident 56) both reviewed for quality of care. Resident 56 experienced harm when their bowels became impacted (when you're unable to regularly pass stool or feces and it backs up inside your colon), pain, and required a hospital intervention for relief. This failure placed all residents at risk for delay of treatment, unmet care needs, and negative health outcomes.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents who were dependent on assistance for activities of daily living (ADLs, basic self-care tasks you do every day) received adequate showers/baths/bed baths, grooming, and oral care for 3 of 4 residents (Residents 41, 71, and 178) reviewed for ADLs. This failure placed the residents at risk for unmet hygiene needs.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to consistently monitor weights or implement interventions for 1 of 3 residents (Resident 71) reviewed for nutrition. This failure placed the resident at risk for continued significant weight loss and the loss of nutritional satisfaction.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review, the facility failed to ensure an effective or coordinated process for communication between the facility and the offsite dialysis center to ensure continuity of care and monitoring the resident ' s status for 1 of 1 resident (Resident 11), reviewed for dialysis services. This failure placed residents receiving dialysis at risk for complications and unmet care needs.
February 28, 2024Standard inspection · 1 citation
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and interview the facility failed to provide a safe, clean, and comfortable homelike environment for residents and staff for 1 of 1 laundry rooms (LR 1), and 1 of 2 dining rooms (DR 1) reviewed for a homelike environment. This failure placed residents and staff at an increased risk for not feeling safe and secure with their environment.
Fire safety inspections
33 fire safety citations on file: 10 on May 15, 2026, 10 on March 28, 2025, 13 on February 28, 2024.
Every fire safety citation33 citations
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Address patient/client population and determine types of services needed.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure proper usage of power strips and extension cords.
- D Use approved construction type or materials.
- D Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have properly installed electrical wiring and gas equipment.
- D Meet other general requirements.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Provide properly protected cooking facilities.
- D Ensure proper usage of power strips and extension cords.
- F Conduct risk assessment and an All-Hazards approach.
- F Establish roles under a Waiver declared by secretary.
- F List the names and contact information of those in the facility.
- F Meet other general requirements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Have proper medical gas storage and administration areas.
- D Address subsistence needs for staff and patients.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 28, 2025 | Fine | $28,106 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Washington | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.33 | 4.36 | 3.86 |
| Registered nurses | 1.23 | 0.94 | 0.69 |
| All nursing staff on weekends | 3.62 | 3.80 | 3.42 |
| Nurse aides | 2.63 | ||
| Licensed practical nurses | 0.46 | ||
| Nursing staff turnover (share who left in a year) | 30.4% | 45.1% | 45.8% |
| Registered nurse turnover | 20.0% | 45.4% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.94 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.61 on weekdays and 3.62 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.12 in April to June 2025 to 4.33 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.33 | 1.23 | 4.61 | 3.62 | 0.2% | 0 of 90 | 77 |
| Oct to Dec 2025 | 4.38 | 1.25 | 4.61 | 3.78 | 1.8% | 0 of 92 | 73 |
| Jul to Sep 2025 | 4.28 | 1.13 | 4.56 | 3.55 | 1.2% | 0 of 92 | 78 |
| Apr to Jun 2025 | 4.12 | 1.13 | 4.36 | 3.51 | 0.5% | 0 of 91 | 77 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Washington, Jan to Mar 2026 | 4.21 | 0.90 | 4.44 | 3.66 | 3.7% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Washington | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.4 | 14.2 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.9 | 2.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.4 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 28.6 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.8 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.3 | 15.1 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 14.1 | 19.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 21.3 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.5 | 1.8 |
Owners and operators
Legal business name: MANOR PARK HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ctr Partnership LP | 5% or greater direct ownership interest | Organization | 100% | 01/01/2022 |
| Burnam, Soon | Managing control - governing body | Individual | 05/01/2018 | |
| Flinders, Ben | Managing control - governing body | Individual | 05/21/2015 | |
| Jenkins, Christopher | Managing control - governing body | Individual | 06/01/2022 | |
| Burnam, Soon | Corporate officer | Individual | 07/22/2011 | |
| Keetch, Chad | Corporate officer | Individual | 03/01/2011 | |
| Mansbach Health Tools LLC | Operational/managerial control | Organization | 03/01/2000 | |
| Flinders, Ben | Operational/managerial control | Individual | 05/21/2015 | |
| Jenkins, Christopher | Operational/managerial control | Individual | 06/01/2022 | |
| Farnsworth, Stephen | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 07/15/2025 | |
| Port, Barry | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 07/15/2025 | |
| Caretrust Gp LLC | Adp of the SNF | Organization | 01/01/2022 | |
| Caretrust Reit Inc | Adp of the SNF | Organization | 01/01/2022 | |
| Ctr Partnership LP | Adp of the SNF | Organization | 01/01/2022 | |
| Ensign Services Inc | Adp of the SNF | Organization | 03/01/2000 | |
| Plaza Health Holdings LLC | Adp of the SNF | Organization | 01/01/2022 | |
| Flinders, Ben | Adp of the SNF | Individual | 05/21/2015 | |
| Jenkins, Christopher | Adp of the SNF | Individual | 06/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on March 28, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on May 15, 2026: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on May 15, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on February 28, 2024: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.62 hours per resident per day, below the Washington average of 3.80.
Other nursing homes nearby
- Regency at the Park College Place, 1 mi · 5 of 5 stars · 35 citations
- Washington Odd Fellows Home Walla Walla, 1.9 mi · 4 of 5 stars · 54 citations
- Washington State Walla Walla Veterans Home Walla Walla, 2.4 mi · 4 of 5 stars · 27 citations
- Milton Freewater Health and Rehabilitation Milton Freewater, 7.8 mi · 3 of 5 stars · 26 citations
Washington contacts for a concern about a nursing home
These are the official offices in Washington. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Washington DSHS Aging and Long-Term Support Administration, Residential Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Washington State Long-Term Care Ombudsman Program, 1-800-562-6028. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Park Manor Rehabilitation Ctr's Medicare star rating?
- CMS rates Park Manor Rehabilitation Ctr 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Park Manor Rehabilitation Ctr get at its last inspection?
- 2 health deficiencies at the standard inspection on May 15, 2026. The Washington average is 15.8.
- Has Park Manor Rehabilitation Ctr been fined?
- Yes. CMS lists 1 fine totaling $28,106 in the last three years.
- Does Park Manor Rehabilitation Ctr accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Park Manor Rehabilitation Ctr?
- CMS lists 18 owners and managers, and links the home to The Ensign Group. Legal business name: MANOR PARK HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.