Home / New Hampshire / Berlin
Saint Vincent Rehabilitation & Nursing Center
29 Providence Avenue, Berlin, NH 03570 · Coos County · (603) 752-1820
80 certified beds, about 57 residents a day · Non profit - Church related · Medicare and Medicaid since 1996
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305066 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 19, 2025, inspectors cited 6 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 22 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.61 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.70 of those hours.
43.9% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Catholic Charities New Hampshire, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
June 19, 2025Standard inspection · 6 citations
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on record review, and interview, it was determined that the facility failed to ensure that a resident receiving psychotropic medications received a gradual dose reduction (GDR) for 1 out of 5 residents reviewed for unnecessary medications in a final sample of 16 residents. (Resident identifier is #2.)
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that a resident with a pressure ulcer had necessary treatment and services, which included documentation of weekly assessments that contained measurements and descriptions of the pressure ulcer for 1 out of 3 residents reviewed for pressure ulcers (Resident Identifier is #29).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to obtain physician's orders for oxygen for 1 of 1 residents reviewed for respiratory care in a final sample of 16 residents (Resident identifier is #54).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to implement policies and procedures for Transmission Based Precautions (TBP) to prevent the potential spread of infection for 1 of 1 residents reviewed for TBP in a final sample of 16 residents. (Resident identifier is #44.)
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that residents were offered the COVID-19 vaccine or provided education regarding the benefits and risks and potential side effects associated with the COVID-19 vaccine for 4 of 5 residents reviewed for immunizations (Resident Identifiers are #22, #29, #36, and #39).
- B Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the resident and/or resident representative was informed, in writing, the items and services that the facility offers and for which the resident may be charged, and the amount of charges for those services for 2 of 3 residents reviewed for Beneficiary Notices who remained in the facility (Resident identifiers are #44 and #45).
May 7, 2024Standard inspection · 6 citations
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that a Registered Nurse (RN) was on duty for 8 consecutive hours a day, 7 days a week, for 7 of 92 days reviewed between October 1, 2023 and December 30, 2023.
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow antibiotic use protocols related to the appropriate use of antibiotic monitoring, tracking, and reviewing antibiotic use for 6 of 12 months reviewed for antibiotic use.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to provide activities designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident for 3 of 3 residents reviewed for activities (Resident Identifiers are #45, #55, and #63).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure residents were offered and/or provided education on the risks and benefits of the Pneumococcal or Influenza Vaccination for 2 of 5 residents reviewed for vaccinations (Resident Identifiers are #29 and #59).
- B Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the resident and/or resident representative was informed timely of the Skilled Nursing Facility (SNF) Notice of Medicare Non-Coverage (NOMNC) or Advance Beneficiary Notice (ABN) for 2 out of 3 residents reviewed for beneficiary notices (Resident Identifiers are #5 and #65).
- B Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the required committee members attended meetings at least quarterly for 2 of the 4 quarterly meetings reviewed.
November 29, 2023Complaint inspection · 4 citations
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to provide sufficient staffing numbers to meet the residents' needs for 12 out of 32 days reviewed.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and policy review it was determined that the facility failed to ensure that medications were labeled and stored in accordance with the manufacturer's instructions for 2 of 4 medication carts observed (Resident identifiers are #1, #2, and #3).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, it was determined the facility failed to follow Centers for Disease Control and Prevention (CDC) guidelines for conducting COVID-19 testing for 1 of 1 unit observed.
- C Post nurse staffing information every day.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the daily nurse staffing data was posted for 25 of the 30 days reviewed.
September 6, 2023Complaint inspection, Infection control · 1 citation
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow the Center for Disease Control and Prevention's (CDC) return to work guidelines for healthcare personnel (HCP) who were positive for COVID-19 and failed to implement a system for surveillance to monitor all staff who had worked and tested positive for COVID-19 for 8 of 10 healthcare personnel reviewed for COVID-19 infection. Findings Include: Review on 9/6/23 of the CDC's Interim Guidance for Managing Healthcare Personnel with SARS-CoV-2 [Severe acute respiratory syndrome coronavirus 2] Infection or Exposure to SARS-CoV-2, updated September 23, 2022, revealed, . Return to Work Criteria for HCP [Health Care Personnel] with SARS-CoV-2 Infection. HCP with mild to moderate illness who are not moderately to severely immunocompromised could return to work after the following criteria have been met: [...]
June 13, 2023Standard inspection · 5 citations
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review it was determined that the facility failed to ensure that a Registered Nurse (RN) was on duty for 8 consecutive hours a day, 7 days a week, for 10 of 90 days reviewed for Quarter 2 (January 1 - March 31, 2023).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review it was determined that the facility failed to label, date, and store food in accordance to professional standards in the main kitchen and in 2 of 3 kitchenettes observed and failed to monitor the dishwasher temperature to ensure proper temperatures were achieved.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and review of the facility's policy and procedure it was determined that the facility failed to ensure expired medications were removed on 1 of 3 medication carts and 1 of 2 medication storage rooms observed (Resident Identifier is #53).
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and record review it was determined that the facility failed to maintain patient equipment (oxygen filter) for the use of oxygen for 2 of 2 residents reviewed for respiratory care in a final survey sample of 23 residents (Resident identifiers are #19 and #30).
- C Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review it was determined that the facility failed to update or post the daily nurse staffing data since 5/19/23.
Fire safety inspections
10 fire safety citations on file: 4 on June 19, 2025, 6 on May 7, 2024.
Every fire safety citation10 citations
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have simulated fire drills held at unexpected times.
- C Install emergency lighting that can last at least 1 1/2 hours.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have simulated fire drills held at unexpected times.
- C Install emergency lighting that can last at least 1 1/2 hours.
- C Have properly located and lighted "Exit" signs.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.61 | 3.90 | 3.86 |
| Registered nurses | 0.70 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.13 | 3.47 | 3.42 |
| Nurse aides | 2.27 | ||
| Licensed practical nurses | 0.63 | ||
| Nursing staff turnover (share who left in a year) | 43.9% | 44.1% | 45.8% |
| Registered nurse turnover | 58.3% | 40.9% | 42.9% |
| Administrators who left | 2 |
CMS expects 2.80 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.80 on weekdays and 3.13 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.61 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.61 | 0.70 | 3.80 | 3.13 | 6.6% | 0 of 90 | 57 |
| Oct to Dec 2025 | 3.68 | 0.51 | 3.80 | 3.38 | 3.1% | 1 of 92 | 60 |
| Jul to Sep 2025 | 3.60 | 0.57 | 3.78 | 3.15 | 5.4% | 1 of 92 | 64 |
| Apr to Jun 2025 | 3.55 | 0.58 | 3.74 | 3.07 | 5.0% | 0 of 91 | 63 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New Hampshire
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Hampshire, all employers | |||
| CNAs (nursing assistants) | $23.02 | $21.58 to $26.16 | 7,810 |
| LPNs and LVNs | $37.07 | $32.53 to $39.79 | 2,220 |
| Registered nurses | $47.93 | $39.85 to $52.12 | 15,390 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.9 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.9 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.4 | 4.4 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 9.1 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.1 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 1.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 8.7 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 34.6 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.6 | 1.9 | 1.8 |
Owners and operators
Legal business name: ST VINCENT REHABILITATION & NURSING CENTER. CMS links this home to Catholic Charities New Hampshire, a group of 6 nursing homes averaging 3.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Nh Catholic Charities Inc | 5% or greater direct ownership interest | Organization | 100% | 01/01/1990 |
| Bernard, Alain | W-2 managing employee | Individual | 10/01/2018 | |
| Lacroix, Jeffrey | W-2 managing employee | Individual | 10/03/2017 | |
| Richardson, Sarah | W-2 managing employee | Individual | 10/18/2018 | |
| Zirkle, Karen | W-2 managing employee | Individual | 10/18/2018 | |
| Barrett, Kevin | Corporate director | Individual | 11/01/2018 | |
| Blonski, Thomas | Corporate director | Individual | 07/01/2006 | |
| Coughlin, Adam | Corporate director | Individual | 11/01/2018 | |
| Demers, Kate | Corporate director | Individual | 11/01/2018 | |
| Desrosiers, Kevin | Corporate director | Individual | 11/01/2018 | |
| Ford, Patrick | Corporate director | Individual | 11/01/2018 | |
| Hilton, Richard | Corporate director | Individual | 11/01/2018 | |
| Huard, Susan | Corporate director | Individual | 11/01/2018 | |
| Jalbert, Jason | Corporate director | Individual | 11/01/2018 | |
| Libasci, Peter | Corporate director | Individual | 04/01/2016 | |
| McLean, Jeffrey | Corporate director | Individual | 11/01/2018 | |
| Mirable, Catherine | Corporate director | Individual | 11/01/2018 | |
| Mullikin, Anu | Corporate director | Individual | 11/01/2018 | |
| Ouellette, Russ | Corporate director | Individual | 11/01/2018 | |
| Patenaude, John | Corporate director | Individual | 11/01/2018 | |
| Powers, Edward | Corporate director | Individual | 11/01/2018 | |
| Hildenbrand, David | Corporate officer | Individual | 04/12/2017 | |
| Nh Catholic Charities Inc | Operational/managerial control | Organization | 01/01/1990 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on June 19, 2025: "Provide and implement an infection prevention and control program."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 5 problems in this area, most recently on May 7, 2024: "Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on June 19, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on June 19, 2025: "Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.13 hours per resident per day, below the New Hampshire average of 3.47.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Coos County Nursing Home Berlin, 1.4 mi · 2 of 5 stars · 11 citations
- Country Village Center, Genesis Healthcare Lancaster, 20.4 mi · 4 of 5 stars · 10 citations
- Morrison Nursing Home Whitefield, 23.7 mi · 4 of 5 stars · 21 citations
Common questions
- What is Saint Vincent Rehabilitation & Nursing Center's Medicare star rating?
- CMS rates Saint Vincent Rehabilitation & Nursing Center 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Saint Vincent Rehabilitation & Nursing Center get at its last inspection?
- 6 health deficiencies at the standard inspection on June 19, 2025. The New Hampshire average is 4.
- Has Saint Vincent Rehabilitation & Nursing Center been fined?
- CMS lists no fines in the last three years.
- Does Saint Vincent Rehabilitation & Nursing Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Saint Vincent Rehabilitation & Nursing Center?
- CMS lists 23 owners and managers, and links the home to Catholic Charities New Hampshire. Legal business name: ST VINCENT REHABILITATION & NURSING CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.