Home / New Jersey / West Orange
Alaris Health at West Orange
5 Brook End Drive, West Orange, NJ 07052 · Essex County · (973) 324-3000
120 certified beds, about 109 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1998
CMS Care Compare ratings, data as of September 1, 2026 · CCN 315449 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 21, 2026, inspectors cited 5 health deficiencies (the New Jersey average is 8.6, the national average 9.2).
Of 18 health citations since August 2022, 3 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $64,410 in the last three years; the largest was $46,410, and the latest is dated December 22, 2025.
Nurses and nurse aides worked 3.55 hours per resident per day, against 3.85 across New Jersey and 3.86 nationally. Registered nurses accounted for 0.81 of those hours.
CMS links it to Alaris Health, an affiliated group of 8 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
May 21, 2026Standard inspection · 5 citations
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview and record review, it was determined that the facility failed to administer medication with an error rate of less than 5%. The surveyors observed 3 nurses administer medications for 5 residents with 25 opportunities for error. There were 6 errors resulting in an error rate of 24% as evidenced by the following: During the medication pass observation on 5/4/26 from 10:42 AM until 11:00 AM, the surveyor observed the following: At 10:42 AM, the surveyor observed Registered Nurse #1 (RN #1) prepare six medications for Resident #100, they were as follows: Aspirin chewable 81 mg (milligram) tablet, give one tablet by mouth one time a day; scheduled for 8:00 AM.Janumet 50/1000 mg tablet, give one tablet by mouth one time a day; scheduled for 9:00AM.Lisinopril 20 mg tablet, give one tablet one time a day; [...]
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to keep a safe, clean, and homelike environment for 1 of 3 floors reviewed for Environment. The deficient practice is evidenced by the following: On 05/05/2026 at 9:41 AM, during the initial tour of the facility, the surveyor observed inside-out disposable gloves left on top of a plastic bin outside of room [ROOM NUMBER]. On the same day at 9:44 AM behind the trash compactor, the surveyor observed multiple cigarette packages, a discarded wood pallet, and a sheet of metal. The items were located near the sewer basin. On the same day at 9:50 AM while in the second floor shower room, the surveyor observed an unwrapped incontinence brief hanging on the shower curtain. On 05/07/2026 at 12:38 PM, the surveyor informed the Licensed Nursing Home Administrator of the environmental findings. [...]
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, interview, review of the medical record, and review of other facility documentation, it was determined that the facility failed to revise a care plan when there was a change in the physician's orders for a wander guard for 1 of 4 residents sampled for mood and behavior (Resident #85). This deficient practice was evidenced by the following:On 05/04/2026 at 10:26 AM, during the initial tour, the surveyor observed Resident #85 pacing in the hallway. On 05/05/2026 at 9:47 AM, the surveyor observed Resident #85 pacing the hallway. A review of Resident #85's electronic medical record (EMR) revealed that the resident was admitted with, but not limited to, Alzheimer's Disease (a progressive brain disorder that affects memory, thinking, and behavior). A review of Resident #85's physician's orders revealed that the resident's wander guard was discontinued on 02/17/2026. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, review of closed medical records and review of other facility documentation, it was determined that the facility failed to consistently provide a resident with pressure ulcers the necessary treatment and services consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcer development for 1 of 2 residents reviewed for hospitalization (Resident #4). The evidence was as follows:On 5/5/2026 at 10:36 AM, the surveyor reviewed the closed electronic medical record (EMR) for Resident #4 who had been discharged from the facility. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interviews, and review of pertinent facility documents, it was determined that the facility failed to a.) follow appropriate infection control practices and perform hand hygiene as indicated during Medication Pass observation. This deficient practice was identified for 1 of 5 residents reviewed for medication pass (Resident # 100). This deficient practice was evidenced by the following:On 5/04/2026 from 10:42 AM through 11:00 AM, the surveyor during Medication Pass observation of Registered Nurse #1 (RN #1) made the following observations:RN #1 was standing in front of the medication cart while she prepared medication for Resident #100. The surveyor did not see RN #1 perform any type of hand hygiene. [...]
December 22, 2025Complaint inspection · 1 citation
- G Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteComplaint #: 2688530Based on interviews, review of medical records, and review of other pertinent facility documents on 12/22/2025, it was determined that the facility failed to ensure that residents received care and services necessary to attain or maintain the highest practicable physical well-being, in accordance with professional standards of practice, by failing to timely assess, monitor and implement appropriate interventions for identified skin integrity concerns. This deficient practice was identified for 2 of 3 residents reviewed (Resident #1 and Resident #2), as evidenced by the following:Reference: New Jersey Statutes, Annotated Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the state of New Jersey states: [...]
December 19, 2024Standard inspection, Complaint inspection · 6 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to keep Resident #103 safe from accidents/injury. Resident #103 sustained lacerations to two fingers which resulted in both fingers being amputated after a side rail fell on Resident #103's right hand while staff were providing care for the resident. This deficient practice was identified for one (1) of three (3) residents (Resident (R) #103) reviewed for accident hazards. This failure caused serious harm to R #103 and had the potential to place all residents with side rails at risk.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure that bedroom flooring was fixed for one of 26 sample residents (Resident (R) 37) reviewed for environment. This failure had the potential to affect resident safety.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to ensure a resident was free from physical restraints for one of one resident (Resident (R) 64) reviewed for physical restraints out of 26 sample residents. This failure had the potential to affect all residents' rights at the facility.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to ensure that a Preadmission Screening and Resident Review (PASARR) level I assessment was completed accurately for one of three residents (Resident (R) 64) reviewed for level I PASARR screenings of 26 sample residents. This failure had the potential to prevent or delay additional services for a resident that may qualify for level II.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to accommodate one of one resident's (Resident (R) 98) dietary preferences reviewed for food choices of 26 sample residents. This failure had the potential to cause emotional distress and nutritional deficit.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to ensure for one of one resident (Resident (R) 22) reviewed for activities of daily living (ADL) care had complete and accurate medical records of 26 sample residents. This continued practice did not ensure the medical record accurately reflected the care of the residents.
August 12, 2022Standard inspection · 6 citations
- K Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased upon observation, interview, record review, document review, and review of facility policies, the facility failed to ensure that menus/food provided to residents met the individual needs for four (Resident (R) 312, R19, R104 and R15) of 28 sampled residents, and an additional five (R89, R62, R63, R91, and R6) supplemental residents. Although food allergies and textures were noted in physician orders and/or dietary records, two sampled residents (R 312 and R89) were provided foods to which they had documented allergies and/or which was in a texture could be unsafe to consume. Additional supplemental residents, (R19, R62, R63, R91, and R6) who had cognitive impairment which could affect their ability to recognize unsafe foods (either due to allergy or texture) were also placed at risk due to the facility's failure. [...]
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, record review, and review of the facility policy, the facility failed to ensure three (Residents (R)18, R205, R311) of three sampled residents, out of a total of nine residents who required respiratory care, received care consistent with professional standards of practice. The facility failed to maintain the cleanliness of the oxygen concentrator filter for R18 and failed to place a filter on the back of the oxygen concentrator for R205. In addition, the facility failed to ensure tubing was changed and/or dated as needed for R205 and R311.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview, record review, and facility policy review, the facility failed to assess competency and care plan for self-administration of medications for one of five residents (Resident (R) 18) observed during medication pass in a total sample of 28 residents. The resident, who did not have physician orders for self-administration of medication and was not assessed/care planned for self-administration, was observed to instill two drops of medication for glaucoma into each eye, instead of one drop into each eye as ordered by the physician.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, the facility failed to ensure the accuracy of the Minimum Data Set (MDS) assessment for one (Resident (R) 92) in a total sample of 28 residents whose assessments were reviewed. The facility failed to accurately assess R92's hospice status after the resident was discharged from hospice care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, record review and review of policy and procedures, the facility failed to ensure that physician orders were followed for one (Resident (R) 56) of 28 sampled residents. The facility failed to assure that anti-embolism (TED) stockings were applied daily as ordered.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, record review, and review of facility policy and procedures, the facility failed to ensure appropriate infection control measures, including hand hygiene and glove changes, were implemented during wound care for one (Resident (R) 16) of 28 sampled residents. A Registered Nurse (RN) failed to doff soiled gloves and/or perform hand hygiene after removing/handling a soiled dressing, prior to cleaning the resident's wound and applying a new, clean dressing. In addition, the RN failed to handle soiled materials in a manner designed to prevent the spread of infection.
Fire safety inspections
17 fire safety citations on file: 6 on May 21, 2026, 2 on December 19, 2024, 9 on August 12, 2022.
Every fire safety citation17 citations
- F Have properly located and lighted "Exit" signs.
- E Develop and maintain an Emergency Preparedness Program (EP).
- E Have an enclosure around a vertical opening shaft.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Use approved construction type or materials.
- F Have an enclosure around a vertical opening shaft.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Install a fire alarm system that can be heard throughout the facility.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have an externally vented heating system.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Install corridor and hallway doors that block smoke.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| December 22, 2025 | Fine | $46,410 |
| December 19, 2024 | Fine | $18,000 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Jersey | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.55 | 3.85 | 3.86 |
| Registered nurses | 0.81 | 0.68 | 0.69 |
| All nursing staff on weekends | 3.14 | 3.50 | 3.42 |
| Nurse aides | 2.34 | ||
| Licensed practical nurses | 0.39 | ||
| Nursing staff turnover (share who left in a year) | not reported | 39.7% | 45.8% |
| Registered nurse turnover | not reported | 37.7% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.73 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.71 on weekdays and 3.14 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.42 in April to June 2025 to 3.55 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.55 | 0.81 | 3.71 | 3.14 | 0.5% | 0 of 90 | 109 |
| Oct to Dec 2025 | 3.36 | 0.76 | 3.48 | 3.08 | 0.0% | 0 of 92 | 111 |
| Jul to Sep 2025 | 3.64 | 0.77 | 3.76 | 3.35 | 0.0% | 0 of 92 | 110 |
| Apr to Jun 2025 | 4.42 | 0.99 | 4.64 | 3.86 | 0.0% | 0 of 91 | 98 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Jersey, Jan to Mar 2026 | 3.68 | 0.59 | 3.82 | 3.34 | 11.6% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New Jersey
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Jersey, all employers | |||
| CNAs (nursing assistants) | $22.52 | $21.13 to $23.44 | 32,400 |
| LPNs and LVNs | $36.13 | $32.16 to $38.45 | 17,410 |
| Registered nurses | $51.20 | $47.94 to $61.41 | 92,680 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Jersey | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.3 | 8.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.6 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 0.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.2 | 2.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.8 | 8.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 12.3 | 5.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.4 | 12.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.5 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 0.0 | 8.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.1 | 1.8 |
Owners and operators
Legal business name: ST CLOUD OPERATIONS LLC. CMS links this home to Alaris Health, a group of 8 nursing homes averaging 3.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| St. Cloud Operations LLC | 5% or greater direct ownership interest | Organization | 05/15/2008 | |
| Eisenreich, Avery | 5% or greater direct ownership interest | Individual | 09/27/2004 | |
| Giles, Kristine | W-2 managing employee | Individual | 01/01/2020 | |
| Stern, Samuel | Corporate officer | Individual | 09/27/2004 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 21, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on May 21, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on May 21, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on May 21, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.14 hours per resident per day, below the New Jersey average of 3.50.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Stratford Manor Rehabilitation and Care Center West Orange, 0.7 mi · 4 of 5 stars · 23 citations
- Livingston Post Acute Care Livingston, 0.9 mi · 2 of 5 stars · 43 citations
- Complete Care at Summit Ridge West Orange, 1.1 mi · 4 of 5 stars · 26 citations
- Daughters of Israel Pleasant Valley Home West Orange, 1.2 mi · 3 of 5 stars · 26 citations
- Inglemoor Rehabilitation and Care Center Livingston, 1.8 mi · 5 of 5 stars · 13 citations
- White House Healthcare and Rehabilitation Center Orange, 2.4 mi · 5 of 5 stars · 11 citations
- Axia Care Center of Orange Orange, 2.8 mi · 2 of 5 stars · 29 citations
- Brookhaven Health Care Center East Orange, 2.9 mi · 3 of 5 stars · 18 citations
New Jersey contacts for a concern about a nursing home
These are the official offices in New Jersey. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: New Jersey Department of Health, Health Facilities, License Surveys and Inspections, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: New Jersey Long-Term Care Ombudsman, 1-877-582-6995. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: New Jersey Long Term Care Facilities Search, where New Jersey publishes its own records on licensed homes.
Common questions
- What is Alaris Health at West Orange's Medicare star rating?
- CMS rates Alaris Health at West Orange 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Alaris Health at West Orange get at its last inspection?
- 5 health deficiencies at the standard inspection on May 21, 2026. The New Jersey average is 8.6.
- Has Alaris Health at West Orange been fined?
- Yes. CMS lists 2 fines totaling $64,410 in the last three years.
- Does Alaris Health at West Orange accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Alaris Health at West Orange?
- CMS lists 4 owners and managers, and links the home to Alaris Health. Legal business name: ST CLOUD OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.