Canterbury Health Care Facility
1720 Knowles Road, Phenix City, AL 36869 · Russell County · (334) 291-0485
137 certified beds, about 130 residents a day · For profit - Corporation · Medicare and Medicaid since 1983
CMS Care Compare ratings, data as of September 1, 2026 · CCN 015382 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 2, 2023, inspectors cited 6 health deficiencies (the Alabama average is 4, the national average 9.2).
Of 13 health citations since February 2020, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.07 hours per resident per day, against 3.88 across Alabama and 3.86 nationally. Registered nurses accounted for 0.38 of those hours.
54.2% of nursing staff left within the year CMS measured (Alabama average 46.9%).
CMS links it to Venza Care Management, an affiliated group of 26 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
October 4, 2023Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews, resident record review, and review of a facility policy titled Transportation Safety, the facility failed to ensure Resident Identifier (RI) #1 was secured in the wheelchair during a transport on 8/10/23 in the facility van. Employee Identifier (EI) #3 Certified Nursing Assistant (CNA) failed to snuggly secure RI #1's waist and shoulder belts. This resulted in RI #1 sliding from the wheelchair during transportation when the driver abruptly applied the vehicle brakes. This had the potential to affect RI #1, one of three residents sampled for transportation safety. This deficient practice is cited as a result of the investigation of complaint/report number AL00045493.
June 2, 2023Standard inspection · 6 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, interviews, record review, and facility policy review, the facility failed to ensure one (Resident #40) of 34 sampled residents were assessed to self-administer their albuterol sulfate inhaler.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review, interviews, and review of the Centers for Medicare & [and] Medicaid Services [CMS] Long-Term Care Facility Resident Assessment Instrument [RAI] 3.0 User's Manual, the facility failed to transmit a discharge Minimum Data Set (MDS) assessment within 14 days of the completion date for one (Resident #32) of one resident reviewed for timely submission of MDS assessment.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to complete a new Level I pre-admission screening and resident review (PASARR) after the resident was identified to have a newly evident mental illness diagnosis for one (Resident #2) of one resident reviewed for PASARR requirements.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to complete a discharge summary to include a recapitulation (a concise summary) of the resident's stay for one (Resident #123) of four sampled residents reviewed for discharge requirements.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, record review, interviews, and facility policy review, the facility failed to ensure one (Resident #25) of three sampled residents reviewed for activities of daily living (ADLs) were shaved and received hair care.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on interviews, record review, and facility document review, the facility failed to refer a resident to dental services following complaints of tooth pain for one (Resident #57) of two sampled residents reviewed for dental services.
April 23, 2021Standard inspection · 5 citations
- G Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interviews, review of Resident Identifier (RI) #154's medical record and review of the facility's investigation file, Employee Identifier (EI) #8 and EI #9, Certified Nursing Assistants (CNAs) failed to follow RI #154's plan of care/care guide when RI #154 was transferred from the wheelchair to the bed on 03/09/21. RI #154 is care planned for a two person assist with transfers using the Hoyer lift. On 03/09/21 on the 3 PM - 11 PM shift, RI #154 was transferred by being picked up under the arms and placed on the side of the bed. Once on the bed, RI #154 slid to the floor. RI #154 was transferred to the ER (Emergency Room) for evaluation. An X-ray from the hospital showed acute fractures of RI #154's left and right distal femurs. This deficient practice affected RI #154, one of 37 sampled residents whose plans of care were reviewed.
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews, review of Resident Identifier (RI) #154's medical record, review of a facility policy titled Lift 4 Care - Safe 4 All Policy, and review of the facility's investigation file, the facility failed to ensure Employee Identifier (EI) #8 and EI #9, Certified Nursing Assistants (CNAs), used a Hoyer lift, as determined necessary by RI #154's assessment, during a transfer on 03/09/21. During the 3:00 PM to 11:00 PM shift on 03/09/21, EI #8 and EI #9 failed to follow RI #154's plan of care when no Hoyer lift was used when RI #154 was transferred from his/her wheelchair to his/her bed. During the two person manual lift transfer, RI #154 slid from the side of the bed and fell to the floor. RI #154 was transferred to the local hospital to be evaluated after the fall. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and a review of facility policies titled, Equipment Cleaning Schedules and Frozen Storage, the facility failed to ensure: 1) dust was not on the ceiling, walls and light fixtures in the kitchen; and 2) food items in the kitchen freezer were labeled. This had the potential to affect 108 of 108 residents receiving meals from the kitchen. Findings Include: 1) A review of a policy titled, Equipment Cleaning Schedules with an Effective Date: August 1, 2012 revealed: . POLICY It is the policy of this facility to assign cleaning schedules on a daily, weekly, and monthly basis. PROCEDURE All equipment will be identified for cleaning. The frequency and position assigned the item should be designated on the schedule. Ceiling As needed. Walls Monthly and weekly as needed. Light fixtures As needed . [...]
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview, review of the facility's Record of Medication Destruction forms, and review of a facility policy titled Disposal of Medications Controlled Drug Destruction, the facility failed to ensure the Record of Medication Destruction forms for Controlled Medications contained the required signatures. This was noted on 10 of 10 of the Record of Medication Destruction forms for controlled medications reviewed for the month of March 2021.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, interviews, and medical record review, the facility failed to ensure the oxygen tubing and humidification bottle for Resident Identifier (RI) #75 was dated. This affected RI #75, one of one resident sampled for respiratory care.
February 13, 2020Standard inspection · 1 citation
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, review of a facility policy titled, Food Holding Temperature on Food Service Line, and review of the temperature log for the 2/12/20 lunch meal, the facility failed to ensure: 1. Cordon Bleu Chicken was not stored in the freezer without an open or use by date; and 2. staffed checked the temperatures of the second batch of fish and french fries that were placed on the tray line for meal service on 2/12/20. This had the potential to affect 109 of 109 residents who received meals from the kitchen. Findings Include: 1) On 2/10/20 at 6:06 p.m., Employee Identifier (EI) #1, the Dietary Manager (DM), and the surveyor toured the kitchen. EI #1 and the surveyor observed five Cordon Bleu Chickens in large bag in the freezer. There was no open or use by dates on the Cordon Bleu Chicken. On 2/13/20 at 8:38 a.m., an interview was conducted with EI #1. [...]
Fire safety inspections
4 fire safety citations on file: 2 on June 2, 2023, 2 on February 13, 2020.
Every fire safety citation4 citations
- F Address subsistence needs for staff and patients.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Conduct testing and exercise requirements.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Alabama | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.07 | 3.88 | 3.86 |
| Registered nurses | 0.38 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.49 | 3.26 | 3.42 |
| Nurse aides | 2.82 | ||
| Licensed practical nurses | 0.87 | ||
| Nursing staff turnover (share who left in a year) | 54.2% | 46.9% | 45.8% |
| Registered nurse turnover | 50.0% | 39.5% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.49 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.31 on weekdays and 3.49 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.42 in April to June 2025 to 4.07 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.07 | 0.38 | 4.31 | 3.49 | 0.0% | 0 of 90 | 130 |
| Oct to Dec 2025 | 4.20 | 0.35 | 4.44 | 3.60 | 0.0% | 0 of 92 | 129 |
| Jul to Sep 2025 | 4.38 | 0.31 | 4.66 | 3.67 | 0.0% | 0 of 92 | 131 |
| Apr to Jun 2025 | 4.42 | 0.39 | 4.74 | 3.61 | 0.0% | 0 of 91 | 131 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Alabama, Jan to Mar 2026 | 3.88 | 0.63 | 4.13 | 3.27 | 0.9% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Alabama | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.3 | 12.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.5 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.9 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 2.0 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.8 | 12.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.8 | 5.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.8 | 21.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.4 | 24.8 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 17.9 | 11.3 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 1.7 | 1.8 |
Owners and operators
Legal business name: CANTERBURY AOP SNF OPERATIONS LLC. CMS links this home to Venza Care Management, a group of 26 nursing homes averaging 2.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Aop SNF Operations Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 03/01/2023 |
| Ch Aop Holdings LLC | 5% or greater indirect ownership interest | Organization | 48% | 03/01/2023 |
| Ms Aop Holdings LLC | 5% or greater indirect ownership interest | Organization | 23% | 03/01/2023 |
| Ss Aop Holdings LLC | 5% or greater indirect ownership interest | Organization | 23% | 03/01/2023 |
| Goodman, Menucha | Managing control - governing body | Individual | 12/01/2025 | |
| Madison, Adam | Managing control - governing body | Individual | 06/07/2026 | |
| Goodman, Menucha | Corporate officer | Individual | 12/01/2025 | |
| Aop Opco Manager LLC | Operational/managerial control | Organization | 03/01/2023 | |
| Melb Opco Manager LLC | Operational/managerial control | Organization | 12/01/2025 | |
| Vertex Financial Services LLC | Operational/managerial control | Organization | 01/01/2025 | |
| Azzam, Mohannad | Operational/managerial control | Individual | 03/01/2023 | |
| Goodman, Menucha | Operational/managerial control | Individual | 12/01/2025 | |
| Madison, Adam | Operational/managerial control | Individual | 06/07/2026 | |
| Strauss, Susan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/08/2026 | |
| Melb Opco Manager LLC | Adp of the SNF | Organization | 12/30/2025 | |
| Vertex Financial Services LLC | Adp of the SNF | Organization | 12/30/2025 | |
| Azzam, Mohannad | Adp of the SNF | Individual | 03/01/2023 | |
| Madison, Adam | Adp of the SNF | Individual | 06/07/2026 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on October 4, 2023: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 2, 2023: "Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on April 23, 2021: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on June 2, 2023: "Allow residents to self-administer drugs if determined clinically appropriate."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Parkwood Health Care Facility Phenix City, 2.6 mi · 5 of 5 stars · 14 citations
- Bridgeway Health and Rehabilitation Center Phenix City, 3.4 mi · 3 of 5 stars · 6 citations
- Magnolia Manor of Columbus Nursing Center - West Columbus, 4.6 mi · 2 of 5 stars · 4 citations
- Magnolia Manor of Columbus Nursing Center - East Columbus, 4.7 mi · 3 of 5 stars · 21 citations
- Spring Harbor at Green Island Columbus, 7.1 mi · 3 of 5 stars · 10 citations
- River Towne Center Columbus, 8.9 mi · 1 of 5 stars · 24 citations
- Ridgecrest Rehab & Skilled Nursing Center Columbus, 9 mi · 5 of 5 stars · 11 citations
- Orchard View Rehabilitation & Skilled Nursing Ctr Columbus, 9.1 mi · 2 of 5 stars · 13 citations
Alabama contacts for a concern about a nursing home
These are the official offices in Alabama. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Alabama Department of Public Health, Bureau of Health Provider Standards, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Alabama Office of the State Long-Term Care Ombudsman Program, 334-242-5753. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Alabama Health Care Facilities Deficiencies, where Alabama publishes its own records on licensed homes.
Common questions
- What is Canterbury Health Care Facility's Medicare star rating?
- CMS rates Canterbury Health Care Facility 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Canterbury Health Care Facility get at its last inspection?
- 6 health deficiencies at the standard inspection on June 2, 2023. The Alabama average is 4.
- Has Canterbury Health Care Facility been fined?
- CMS lists no fines in the last three years.
- Does Canterbury Health Care Facility accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Canterbury Health Care Facility?
- CMS lists 18 owners and managers, and links the home to Venza Care Management. Legal business name: CANTERBURY AOP SNF OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.