Kauai Veterans Memorial Hospital
4643 Waimea Canyon Drive, Waimea, HI 96796 · Kauai County · (808) 338-9431
20 certified beds, about 20 residents a day · Non profit - Other · Medicare and Medicaid since 1973
CMS Care Compare ratings, data as of September 1, 2026 · CCN 125021 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 27, 2026, inspectors cited 4 health deficiencies (the Hawaii average is 9.5, the national average 9.2).
Of 14 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $34,588 in the last three years; the largest was $34,588, and the latest is dated September 10, 2024.
Nurses and nurse aides worked 4.85 hours per resident per day, against 4.97 across Hawaii and 3.86 nationally. Registered nurses accounted for 1.84 of those hours.
9.5% of nursing staff left within the year CMS measured (Hawaii average 36.4%).
CMS links it to Hawaii Health Systems Corporation, an affiliated group of 7 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
February 27, 2026Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure safe storage of perishable foods. As a result of this deficient practice, all residents have to potential to be exposed to harmfulfood-borne illnesses. Findings Include: On 02/24/26 at 08:29 AM, conducted a concurrent initial observation of the facility's kitchen and interview with the Hospital Executive Chef (HEC). The walk-in pantry (dry storage room) there were two (2) plastic containers, one contained curly egg noodle and the second one had dried shiitake mushroom; both plastic containers did not have labels. HEC was queried if containers should be labeled, after the original food packages were opened and the contents of the packages transferred to the plastic containers. [...]
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation and interviews, the facility failed to protect the confidential health information for one (Resident (R) 6) of six residents sampled for medication administration. This defecient practice has the potential to negatively impact the psychosocial well-being of residents. Findings Include: On 02/26/26 at 07:44 AM, observed Registered Nurse (RN) 2 take medications from the medication cart (located in the hallway), enter into the activity room, and give medications to R6. Observed the laptop computer on top of the medication cart had been left open and unattended, displaying R6's confidential health information from the resident's Electronic Health Record (EHR). While RN2 was administering the medication, observed three (3) staff, including non-direct care (i.e. housekeeping), with the opportunity to view R6's confidential health information. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure safe storage of medications. During medication administration, the medication cart was observed to be unattended, unlocked, and accessible to unauthorized individual(s). Findings Include: On 02/26/26 at 07:41 AM to 08:17 AM, observations conducted of medication administration with Registered Nurse (RN) 2 on the unit. Observed medication administration for Resident (R) 3, R10, R12, R13, R18, and R19. RN2 prepared a resident's medications, then left the medication cart unlocked as he/she went to administer the medication(s) to the resident. Observed multiple staff in the hallway with the opportunity to access the medications in the cart. After the last medication pass was completed, inquired with RN2 if the medication cart should have been locked prior to leaving the medication cart. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility failed to ensure the Infection Prevention Control Program (IPCP) was reviewed annually. An interview with the Infection Preventionist (IP) was conducted and it was determined that the facility had not been reviewed and exceeded the annual (i.e. 12 months) requirement. Findings Include: On 02/26/26 at 02:20 PM, conducted an interview with the IP and the Regional Chief Quality and Compliance Officer (RCQCO) in the IP's office. Inquired when the Hospital-Wide Infection Prevention (Influenza, Pneumococcal and COVID Prevention Plan), Infection Control (LTC Antimicrobial Stewardship Program), and the Hospital-wide Infection Prevention (Infection Surveillance and Prevention) were last reviewed. [...]
September 10, 2024Standard inspection · 6 citations
- L Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview the facility failed to assure kitchen staff used non-expired Hydrion test strips to test the kitchen's three-compartment sink for proper sanitizer level to assure sufficient concentration of sanitizing solution is present to effectively clean and sanitize dishware and failed to assure the kitchen dishwasher water temperature was used and logged at 180 degrees Fahrenheit (F) or more during the rinse cycle, failing to assure dishware and silverware were heat sanitized. This deficient practice puts all residents, staff, and visitors, who eat their meals at the facility, at risk for foodborne illness. The State Agency (SA) identified an Immediate Jeopardy (IJ) at 483.60 (F812) on 09/03/24 at 10:12 AM. [...]
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on record review and interview the facility failed to identify and report, within 14 days, a significant change and decline in activities of daily living (ADLs) for 1 of 12 residents sampled (Resident (R) 11). This deficient practice has the potential to affect other residents who have a decline in health status.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview the facility failed to accurately document the health status of two residents reviewed, Residents (R)20 and 11. R20 was incorrectly identified as taking insulin for one day and R11 was incorrectly identified as having a diagnosis of Alzheimer's Disease when she has a diagnosis of severe vascular dementia without behavioral disturbance, psychotic disturbance, mood disturbance or anxiety. This deficient practice has the potential to affect all the residents at the facility if their health status is not correctly identified.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and/or implement a resident-centered Comprehensive Care Plan (CP) for 2 of 13 residents (Residents 5 and 1) in the sample. Both residents (R) are insulin-dependent diabetics, yet neither had an active diabetes care plan. As a result of this deficient practice, these residents were placed at risk for a decline in their quality of life and were prevented from attaining their highest practicable well-being. This deficient practice has the potential to affect all the residents at the facility.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 1 of 13 residents sampled (Resident 5) was free from accident hazards. Despite having a history of falls, an identified recent stroke with functional decline, and requiring a two-man assist for transfer, staff failed to lower Resident (R) 5's bed until her feet were touching the floor prior to manually transferring her from her bed to a shower chair, placing her at risk for an avoidable fall and/or injury. In addition, the facility failed to develop and implement a care plan for R5 that included/addressed her mobility and transfer needs. This deficient practice has the potential to affect all residents at the facility who require assistance to stand or transfer.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure all medications used in the facility were labeled in accordance with professional standards, including medication parameters for administration. Proper labeling of medications is necessary to promote safe administration practices and decrease the risk for medication errors. This deficient practice has the potential to affect all residents in the facility who take medications.
September 22, 2023Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide safe storage for delivered food items placed into the kitchen's chiller and the dietary aides failed to perform appropriate hand hygiene while delivering meal trays to residents. These deficient practices have the potential to cause harm to their residents, staff, and visitors due to the possibility of contracting a food borne illness.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility failed to ensure that the family or resident representative of one resident (R)19, out of three residents sampled, was notified of R19's transfer to the emergency room (ER) for an acute condition. This deficient practice fails to protect residents from possible inappropriate facility-initiated discharges from the facility.
- D Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on interview and record review, the facility failed to ensure that quarterly comprehensive assessments were completed no less frequently than once every 3 months for 2 of 2 residents (R) in the sample. As a result of this deficient practice, the facility placed R1 and R16 at risk of not having their needs met. This deficient practice has the potential to affect all the residents at the facility for long-term care.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one resident (R) in the sample was free from accident hazards. Despite being unsteady on her feet and requiring at least a two-man assist to stand, staff failed to lock R11's shower chair before having her stand for a transfer, placing her at risk for an avoidable fall and/or injury. This deficient practice has the potential to affect all residents at the facility who require assistance to stand or transfer.
Fire safety inspections
6 fire safety citations on file: 4 on February 27, 2026, 2 on September 10, 2024.
Every fire safety citation6 citations
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Install an approved automatic sprinkler system.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- D Have proper medical gas storage and administration areas.
- B Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 10, 2024 | Fine | $34,588 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Hawaii | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.85 | 4.97 | 3.86 |
| Registered nurses | 1.84 | 1.75 | 0.69 |
| All nursing staff on weekends | 4.30 | 4.41 | 3.42 |
| Nurse aides | 2.73 | ||
| Licensed practical nurses | 0.28 | ||
| Nursing staff turnover (share who left in a year) | 9.5% | 36.4% | 45.8% |
| Registered nurse turnover | 12.5% | 31.5% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.35 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.07 on weekdays and 4.30 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.80 in April to June 2025 to 4.85 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.85 | 1.84 | 5.07 | 4.30 | 0.0% | 0 of 90 | 20 |
| Oct to Dec 2025 | 4.75 | 1.72 | 4.92 | 4.32 | 0.0% | 0 of 92 | 20 |
| Jul to Sep 2025 | 1.51 | 0.54 | 1.62 | 1.24 | 0.0% | 62 of 92 | 21 |
| Apr to Jun 2025 | 4.80 | 1.76 | 5.04 | 4.18 | 0.0% | 0 of 91 | 21 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Hawaii, Jan to Mar 2026 | 4.63 | 1.60 | 4.86 | 4.08 | 6.9% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Hawaii
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Hawaii, all employers | |||
| CNAs (nursing assistants) | $21.80 | $19.26 to $24.25 | 5,050 |
| LPNs and LVNs | $34.20 | $30.03 to $36.18 | 840 |
| Registered nurses | $65.54 | $48.65 to $69.30 | 12,940 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Hawaii | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 28.1 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.8 | 2.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.9 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.7 | 20.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.4 | 11.9 | 15.4 |
Owners and operators
Legal business name: KAUAI VETERANS MEMORIAL HOSPITAL. CMS links this home to Hawaii Health Systems Corporation, a group of 7 nursing homes averaging 4.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Kauai Veterans Memorial Hospital | 5% or greater direct ownership interest | Organization | 100% | 07/01/1996 |
| Hawaii Health Systems Corporation | 5% or greater indirect ownership interest | Organization | 20% | 07/01/1996 |
| Barnes, Walter | Managing control - governing body | Individual | 01/01/2023 | |
| Kanekoa, Ernest | Managing control - governing body | Individual | 11/01/2020 | |
| Nogami-Streufert, Glenda | Managing control - governing body | Individual | 11/01/2020 | |
| Okada-Asher, Donna | Managing control - governing body | Individual | 12/07/2015 | |
| Rintel, Theodor | Managing control - governing body | Individual | 02/13/2023 | |
| Rowley, Dennis | Managing control - governing body | Individual | 07/01/2023 | |
| Yuh, Christopher | Managing control - governing body | Individual | 04/01/2024 | |
| Asato, Christine | Corporate officer | Individual | 04/01/2018 | |
| Segawa, Lance | Corporate officer | Individual | 04/01/2018 | |
| Asato, Christine | Operational/managerial control | Individual | 04/01/2018 | |
| Franklin, Nicholas | Operational/managerial control | Individual | 08/16/2022 | |
| Segawa, Lance | Operational/managerial control | Individual | 04/01/2018 | |
| Franklin, Nicholas | Adp of the SNF | Individual | 01/30/2025 | |
| Segawa, Lance | Adp of the SNF | Individual | 01/30/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on September 10, 2024: "Assess the resident when there is a significant change in condition"
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on February 27, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 27, 2026: "Keep residents' personal and medical records private and confidential."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 27, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 4.30 hours per resident per day, below the Hawaii average of 4.41.
Other nursing homes nearby
- Kauai Care Center Waimea, 0.2 mi · 3 of 5 stars · 23 citations
- Hale Kupuna Heritage Home, LLC Koloa, 11.8 mi · 4 of 5 stars · 25 citations
- Garden Isle Healthcare and Rehabilitation Center Lihue, 19.3 mi · 5 of 5 stars · 37 citations
- Samuel Mahelona Memorial Hospital Kapaa, 24.7 mi · 5 of 5 stars · 18 citations
Hawaii contacts for a concern about a nursing home
These are the official offices in Hawaii. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Hawaii Department of Health, Office of Health Care Assurance, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Hawaii Long-Term Care Ombudsman Program, Executive Office on Aging, 586-7268. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Kauai Veterans Memorial Hospital's Medicare star rating?
- CMS rates Kauai Veterans Memorial Hospital 5 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Kauai Veterans Memorial Hospital get at its last inspection?
- 4 health deficiencies at the standard inspection on February 27, 2026. The Hawaii average is 9.5.
- Has Kauai Veterans Memorial Hospital been fined?
- Yes. CMS lists 1 fine totaling $34,588 in the last three years.
- Does Kauai Veterans Memorial Hospital accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Kauai Veterans Memorial Hospital?
- CMS lists 16 owners and managers, and links the home to Hawaii Health Systems Corporation. Legal business name: KAUAI VETERANS MEMORIAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.