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Sarah Ann Hester Memorial Home

407 Dakota Street, Benkelman, NE 69021 · Dundy County · (308) 423-2179

56 certified beds, about 32 residents a day · Non profit - Corporation · Medicare and Medicaid since 2001

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
1 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 285241 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 2, 2026, inspectors cited 4 health deficiencies (the Nebraska average is 7.4, the national average 9.2).

None of its 17 health citations since November 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.20 hours per resident per day, against 3.98 across Nebraska and 3.86 nationally. Registered nurses accounted for 0.49 of those hours.

54.2% of nursing staff left within the year CMS measured (Nebraska average 48.7%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
5D
6E
4F
Potential for minimal harm
0A
0B
2C
April 30, 2026Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 14, 2026
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.02(G) Based on record review and interview, the facility failed to complete and submit a thorough investigation for 1 (Resident 2) of 3 residents' reportable incidents. The facility idenitifed a census of 30 residents. A record review of Resident 2's face sheet revealed they were admitted to the facility on [DATE]. A record review of a facility-provided document titled, Diagnosis list, revealed Resident 2's medical diagnoses included weakness, dementia (a condition affecting memory, thinking, and ability to perform daily activities), chronic obstructive pulmonary disease (a lung disease which restricts breathing), ataxic gait (unsteady walking which often has a neurological cause), and osteoarthritis (a joint disease that causes pain, stiffness, and reduced mobility). [...]
April 2, 2026Standard inspection · 4 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 17, 2026
    Inspectors wroteLicensure Reference Number 12-006.11(E) Based on observation, interview, and record review, the facility failed to ensure use or disposal of foods prior to expiration dates, maintenence and cleaning of resident refrigerators, and sanitizing solutions were at the required strength per manufacturers instructions. The facility also failed to ensure use of gloves during meal preparation as indicated. This had the potential to affect all 31 residents.
  2. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 17, 2026
    Inspectors wroteLicensure Reference Number 175 NAC 1-006.05(S) Based on observations, interviews, and record review; the facility failed to maintain 3 (Residents 2, 8, and 37) of 3 sampled residents' dignity by ensuring their urinary catheter bags were not visible to others while the residents were in their rooms. The facility census was 32. Findings Are: A record review of the facility policy Nursing/Catheter Usage revised 2/9/2026 revealed catheter tubing and bag were to be kept off of the floor and that the catheter bag was to be encased in a catheter bag pouch or cover anytime the resident was up and about in the facility. A record review of an undated, facility-provided document titled Resident Rights revealed all residents are to be afforded a dignified existence. A. A record review of Resident 8's Facesheet revealed the resident was admitted to the facility on [DATE]. [...]
  3. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2026
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.09(G)(i)(7) Based on record review and interview, the facility failed to complete a recapitulation of stay and failed to notify the ombudsman upon discharge for 1 (Resident 35) of 1 sampled resident. The facility census was 32. Findings Are: A record review of Resident 35's Facesheet revealed the resident was admitted to the facility on [DATE]. A record review of Resident 35's Post-Discharge Plan of Care dated 1/28/2026 revealed the resident was discharged to their family member's home on 1/28/2026. A.A record review of Resident 35's medical records revealed no evidence of a recapitulation of stay being completed for the resident. An interview on 4/01/2026 at 9:45 AM with the Director of Nursing (DON) confirmed a recapitulation of stay was not completed for Resident 35. [...]
  4. C
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) May 17, 2026
    Inspectors wroteLICENSURE REFERENCE NUMBER 175 NAC 12-006.04 (A)(iii)Based on record review and interview, the facility failed to complete a criminal background check on 1 of 5 sampled employees and failed to complete sex offender and nurse aide registry checks for 1 of 5 sampled employees. This had the potential to affect all 32 residents in the facility. Record review of an undated facility-provided document revealed a list of facility staff which included name, hire date, and title of all regular facility staff. The document also revealed Dietary Aide-A (DA-A) had a hire date of 3/2/26 and Housekeeper-B (HSK-B) had a hire date of 2/24/26. A.A record review of DA-A's employee file revealed no documentation that a criminal background check was performed. [...]
April 3, 2025Complaint inspection · 1 citation
  1. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 18, 2025
    Inspectors wroteLicensure Reference Number 12-006-09(F) Based on record reviews and interviews, the facility failed to ensure Comprehensive Care Plans (CCP) were updated with fall interventions for 2 (Resident 2 and Resident 4) of 4 sampled residents. The facility staff identified a census of 32.
January 15, 2025Standard inspection, Complaint inspection · 8 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.11(E) Based on observation and interviews the facility failed to thoroughly clean and sanitize food surfaces after preparation of raw chicken. This affected all the residents. The facility identified a census of 30. An observation of meal preparation on 1/14/25 from 10:10 AM to 10:30 AM with Cook-I revealed Cook-I obtaining raw chicken breast in a tote from the lower shelf in the refrigerator and brought the raw chicken over to a food preparation table. Cook-I retrieved a large metal baking sheet and placed it on a food preparation counter near the chicken but not directly next to the chicken. Cook-I then performed hand hygiene for 20 seconds with soap and water and applies gloves. Using scissors, Cook-I cuts the bag of raw chicken open and discards the scissors into a dirty sink. [...]
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.09(E) Based on record reviews and interviews, the facility failed to develop person-centered comprehensive care plans for 3 (Residents 1, 6, and 20) of 12 sampled residents. The facility identified a census of 30.
  3. E
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLICENSURE REFERENCE 175 NAC 12-006.09(H) Based on record review and interview the facility failed to ensure that 3 (Residents 2, 17, and 20) of 6 sampled residents' antibiotics had a duration or a stop date. The facility identified a census of 30.
  4. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.09(H) Based on record reviews and interview, the facility failed to ensure the physician provided a written clinical rationale for declined gradual dose reductions (GDRs, tapering of a dose to determine whether or not symptoms, conditions, or risks can be managed by a lower dose or whether or not the dose or medication can be discontinued) for 6 (Residents 13, 16, 17, 20, 23, and 31) of 6 sampled residents. The facility identified a census of 30.
  5. E
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    F947 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.04(B)(ii)(1) Based on record reviews and interviews, the facility failed to ensure 3 of 5 sampled employees had completed at least 12 hours of ongoing training as required. This had the potential to affect all 30 residents residing within the facility.
  6. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.05(G) Based on record review and interview the facility failed to ensure that one (Resident 1) of 2 sampled resident's representative were notified of restraint use, duration, and alternatives. The facility identified a census of 30.
  7. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.18 Based on observations, interviews, and record reviews; the facility staff failed to don Personal Protective Equipment (PPE) for Enhanced Barrier Precautions (EBP) during high-risk care activities for 1 (Resident 13) of 1 sampled resident. The facility identified a census of 30.
  8. C
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    F729 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteLicensure Reference 175 NAC 12-006.04(A)(iii)(2) Based on record reviews and interview, the facility failed to complete a nurse aide registry check for 1 of 3 sampled employees prior to the staff having unsupervised contact with the residents. The facility staff identified a census of 30.
November 30, 2023Standard inspection, Complaint inspection · 3 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 14, 2024
    Inspectors wroteLicensure Reference Number 175 NAC 12-006.11E Based on observation, interview, and record review; the facility kitchen staff failed to label and date opened packages of food and drink in the refrigerator, freezer, and dry storage to prevent the potential for food borne illness. This had the potential to affect all residents. The facility census was 28.
  2. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 14, 2024
    Inspectors wroteBased on observation, record review and interviews; the facility failed to perform hand hygiene to prevent the potential spread of infection for 4 (Resident's 13, 5, 1, 6) of 4 sampled residents. The facility identified a census of 28.
  3. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) January 14, 2024
    Inspectors wroteB. Record review of Resident 23's Face Sheet revealed Resident 23 was admitted to the facility on [DATE] with diagnoses of: weakness, abnormalities of gait and mobility, Alzheimer's disease, shortness of breath, hypoxemia, disorientation, and orthostatic hypotension. A record review of Resident 23's quarterly MDS dated [DATE], revealed Resident 23 had a BIMs score of 10, which revealed the resident had moderate cognitive impairment. The MDS also revealed Resident 23 had delusions. The MDS indicated no falls since last assessment and no therapy has been completed. The MDS indicated a bed alarm, chair alarm, and wander alarm were used less than daily. A record review of Resident 23's active physician's order, dated 11/28/2023 were: [...]

Fire safety inspections

9 fire safety citations on file: 2 on April 2, 2026, 3 on January 15, 2025, 4 on November 30, 2023.

Every fire safety citation9 citations
  1. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · April 2, 2026 · Corrected (the home has a date of correction)
  2. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 2, 2026 · Corrected (the home has a date of correction)
  3. F
    Address patient/client population and determine types of services needed.
    E 7 · January 15, 2025 · Corrected (the home has a date of correction)
  4. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · January 15, 2025 · Corrected (the home has a date of correction)
  5. F
    Have simulated fire drills held at unexpected times.
    K 712 · January 15, 2025 · Corrected (the home has a date of correction)
  6. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · November 30, 2023 · Corrected (the home has a date of correction)
  7. F
    Have simulated fire drills held at unexpected times.
    K 712 · November 30, 2023 · Corrected (the home has a date of correction)
  8. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · November 30, 2023 · Corrected (the home has a date of correction)
  9. F
    Ensure that testing and maintenance of electrical equipment is performed.
    K 921 · November 30, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNebraskaUnited States
All nursing staff (RN, LPN and aides)4.203.983.86
Registered nurses0.490.670.69
All nursing staff on weekends3.673.483.42
Nurse aides2.75
Licensed practical nurses0.97
Nursing staff turnover (share who left in a year)54.2%48.7%45.8%
Registered nurse turnover40.0%44.1%42.9%
Administrators who left0

CMS expects 3.39 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.42 on weekdays and 3.67 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 21.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.52 in April to June 2025 to 4.20 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.200.494.423.67 21.9%0 of 9032
Oct to Dec 20254.230.474.433.73 29.1%0 of 9232
Jul to Sep 20254.350.434.593.76 20.1%0 of 9232
Apr to Jun 20254.520.454.724.04 19.3%0 of 9131
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Nebraska, Jan to Mar 20264.010.664.213.537.1%1.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNebraskaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
23.019.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.31.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
4.62.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
11.94.53.2
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
21.318.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.94.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
22.120.715.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.71.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.21.91.8

Owners and operators

Legal business name: SARAH ANN HESTER MEMORIAL HOME.

NameRoleTypeShareSince
Bartholomew, RichardManaging control - governing bodyIndividual02/15/2018
Brunswig, MichaelManaging control - governing bodyIndividual02/20/2025
Crouse, JaredManaging control - governing bodyIndividual05/15/2025
Denny, PennyManaging control - governing bodyIndividual02/20/2025
Haines, AmyManaging control - governing bodyIndividual06/20/2013
Hudson, SaraManaging control - governing bodyIndividual02/15/2018
Amx Holdings, LLCOperational/managerial controlOrganization03/01/2005
Edwards, JaniceOperational/managerial controlIndividual07/15/2005
Stonehocker, LoriOperational/managerial controlIndividual11/01/2011
Bartholomew, RichardTrustee of the SNFIndividual02/15/2018
Brunswig, MichaelTrustee of the SNFIndividual02/20/2025
Crouse, JaredTrustee of the SNFIndividual05/15/2025
Denny, PennyTrustee of the SNFIndividual02/20/2025
Haines, AmyTrustee of the SNFIndividual06/20/2013
Hudson, SaraTrustee of the SNFIndividual02/15/2018
Amx Holdings, LLCAdp of the SNFOrganization04/30/2025
Edwards, JaniceAdp of the SNFIndividual07/15/2005
Stonehocker, LoriAdp of the SNFIndividual11/01/2011

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on April 30, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on April 2, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on April 2, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on April 3, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."

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Common questions

What is Sarah Ann Hester Memorial Home's Medicare star rating?
CMS rates Sarah Ann Hester Memorial Home 2 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Sarah Ann Hester Memorial Home get at its last inspection?
4 health deficiencies at the standard inspection on April 2, 2026. The Nebraska average is 7.4.
Has Sarah Ann Hester Memorial Home been fined?
CMS lists no fines in the last three years.
Does Sarah Ann Hester Memorial Home accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Sarah Ann Hester Memorial Home?
CMS lists 18 owners and managers. Legal business name: SARAH ANN HESTER MEMORIAL HOME.

Sources

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