Home / North Carolina / Whiteville
Shoreland Health Care and Retirement Center Inc
200 Flower-Pridgen Drive, Whiteville, NC 28472 · Columbus County · (910) 642-4300
89 certified beds, about 83 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1991
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
1 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345397 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 26, 2026, inspectors cited 4 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
None of its 10 health citations since October 2023 was rated as actual harm or immediate jeopardy.
CMS lists 1 fine totaling $5,077 in the last three years; the largest was $5,077, and the latest is dated December 19, 2024.
Nurses and nurse aides worked 3.42 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.32 of those hours.
72.5% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Liberty Senior Living, an affiliated group of 37 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
510/23
112/24
402/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
7D
0E
0F
Potential for minimal harm
0A
3B
0C
February 26, 2026Standard inspection, Complaint inspection · 4 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and resident, staff, and Medical Director interviews, the facility failed to ensure a resident attended an oncology appointment for cancer-related care as scheduled. This deficient practice affected 1 of 1 resident reviewed for care to maintain wellbeing (Resident #62).
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, record reviews, and staff, Nurse Practitioner and Physician interviews, the facility failed to maintain a medication error rate below 5%. Three (3) medication errors were observed out of 25 opportunities, resulting in a medication error rate of 8 %. This occurred for 2 of 5 residents reviewed during a medication pass observation (Residents #29 and #82).
- D Provide routine and 24-hour emergency dental care for each resident.
Inspectors wroteBased on observation, record review, and staff and Responsible Party interviews, the facility failed to arrange necessary dental services to replace a lower denture for a resident with a diagnosis of dysphagia (difficulty swallowing) after the denture was reported missing. This occurred for 1 of 1 resident reviewed for dental services (Resident #75).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, observations, and staff interviews, the facility failed to implement their infection control policy and procedures for Enhanced Barrier Precautions (EBP) when providing direct care activities to a resident with an indwelling urinary catheter (Resident #7) and a resident with a feeding tube (Resident #46). This occurred with 2 of 3 staff members who were observed for infection control practices (Nurse #2 and Nurse #3).
December 19, 2024Standard inspection, Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, staff interviews and observations, the facility failed to provide supervision to prevent a moderately cognitively impaired resident (Resident #9) from being outside alone without nursing staff's knowledge when the Nursing Assistant Instructor entered the code on the wander guard system without ensuring there were no residents with wander guard alarms that had passed the threshold and exited the facility. This deficient practice was identified for 1 of 4 residents reviewed for supervision to prevent accidents.
October 19, 2023Standard inspection · 5 citations
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, manufacturer's recommendations review, and staff interviews, the facility failed to 1) securely store medication on an unattended medication cart for 1 of 2 (200 hall) medication carts observed for medication pass and 2) failed to dispose of 2 expired inhalers on the 300-hall medication cart for 1 of 2 medication carts reviewed for medication storage.
- D Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on record review, observations and staff interviews the facility's Quality Assessment and Assurance (QAA) program failed to maintain implemented procedures and monitor interventions the committee put in place following the recertification and complaint investigation survey completed on 6/24/22 and the recertification survey completed on 3/12/21. This was for three repeat deficiencies originally cited in the areas of comprehensive assessments (F636), quarterly assessments (F638) and labeling and storing of medication (F761) recited on the current recertification and complaint investigation survey of 10/19/23. The continued failure during two or more federal surveys of record shows a pattern of the facility's inability to sustain an effective QA program.
- B Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record review and staff interviews the facility failed to complete comprehensive Minimum Data Set (MDS) assessments within the regulatory timeframes as specified in the Resident Assessment Instrument (RAI) manual for 3 of 20 residents reviewed for MDS assessments (Resident #47, Resident #46, Resident #4).
- B Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on record review and staff interview, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within the regulatory timeframe as specified in the Resident Assessment Instrument (RAI) manual for 7 of 20 residents reviewed for MDS assessments (Resident #21, Resident #11, Resident #27, Resident #1, Resident #32, Resident #25, Resident #31).
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, staff interviews, and record review the facility failed to accurately code Minimum Data Set (MDS) assessments to reflect ostomy status and use of assistive devices for ambulation, (Resident #47); and failed to accurately assess a resident's cognition and participation in the assessment and goal setting, (Resident #38), for 2 of 23 residents reviewed for MDS assessments. 1. a. Resident #47 was admitted to the facility on [DATE] with diagnoses that included, in part: Type 2 Diabetes Mellitus, Stage 3 chronic kidney disease, right knee pain, frequent bowel and bladder incontinence, and a history of falls. An observation of Resident #47 was made on 10/16/23 at 2:30 PM. She was sitting in her wheelchair self-propelling in the hallway. [...]
Fire safety inspections
14 fire safety citations on file: 6 on February 26, 2026, 5 on December 19, 2024, 3 on October 19, 2023.
Every fire safety citation14 citations
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install proper backup exit lighting.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- D Have power receptacles that are properly grounded.
- D Provide properly protected cooking facilities.
- D Install corridor and hallway doors that block smoke.
- D Have power receptacles that are properly grounded.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| December 19, 2024 | Fine | $5,077 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.42 | 3.85 | 3.86 |
| Registered nurses | 0.32 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.17 | 3.42 | 3.42 |
| Nurse aides | 2.14 | ||
| Licensed practical nurses | 0.97 | ||
| Nursing staff turnover (share who left in a year) | 72.5% | 49.0% | 45.8% |
| Registered nurse turnover | 62.5% | 45.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.98 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.53 on weekdays and 3.17 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 30.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.42 in April to June 2025 to 3.42 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.42 | 0.32 | 3.53 | 3.17 | 30.8% | 0 of 90 | 83 |
| Oct to Dec 2025 | 3.27 | 0.36 | 3.38 | 2.99 | 27.8% | 0 of 92 | 87 |
| Jul to Sep 2025 | 3.41 | 0.30 | 3.54 | 3.11 | 25.1% | 0 of 92 | 86 |
| Apr to Jun 2025 | 3.42 | 0.32 | 3.53 | 3.15 | 34.5% | 0 of 91 | 80 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.6 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.7 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 48.4 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.3 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.8 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.8 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.6 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.9 | 1.8 | 1.8 |
Owners and operators
Legal business name: SHORELAND HEALTHCARE & RETIREMENT CENTER INC. CMS links this home to Liberty Senior Living, a group of 37 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| McNeill, John | 5% or greater direct ownership interest | Individual | 04/01/1998 | |
| McNeill, Ronald | 5% or greater direct ownership interest | Individual | 04/01/1998 | |
| McNeill, John | Corporate director | Individual | 04/27/2006 | |
| McNeill, Ronald | Corporate director | Individual | 04/27/2006 | |
| Miller, Robert | Corporate director | Individual | 04/29/2025 | |
| Wilson, Jeffrey | Corporate director | Individual | 10/31/2012 | |
| McNeill, John | Corporate officer | Individual | 04/29/2025 | |
| McNeill, Ronald | Corporate officer | Individual | 04/29/2025 | |
| Wilson, Jeffrey | Corporate officer | Individual | 04/29/2025 | |
| Liberty Healthcare Management Inc | Operational/managerial control | Organization | 04/29/2025 | |
| Calcutt, Joseph | Operational/managerial control | Individual | 04/29/2025 | |
| Wilson, Jeffrey | Operational/managerial control | Individual | 04/29/2025 | |
| Oliver, Anna | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/10/2026 | |
| Wilson, Jeffrey | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/23/2026 | |
| John a McNeill Jr 2012 Irrv Tr | Adp of the SNF | Organization | 03/23/2026 | |
| Liberty Healthcare Group LLC | Adp of the SNF | Organization | 03/23/2026 | |
| Liberty Healthcare Management Inc | Adp of the SNF | Organization | 04/29/2025 | |
| Liberty Healthcare Properties of Shoreland, LLC | Adp of the SNF | Organization | 04/29/2025 | |
| Liberty Long Term Care LLC | Adp of the SNF | Organization | 03/23/2026 | |
| Liberty Real Properties, LLC | Adp of the SNF | Organization | 04/29/2025 | |
| Long Term Care Management Services LLC | Adp of the SNF | Organization | 04/29/2025 | |
| Ronald B. and Cynthia J. McNeill 2013 Irrevocable Trust | Adp of the SNF | Organization | 03/23/2026 | |
| Ayers, Tracy | Adp of the SNF | Individual | 12/23/2025 | |
| Calcutt, Joseph | Adp of the SNF | Individual | 04/29/2025 | |
| McNeill, John | Adp of the SNF | Individual | 04/29/2025 | |
| McNeill, Ronald | Adp of the SNF | Individual | 04/29/2025 | |
| Miller, Robert | Adp of the SNF | Individual | 04/29/2025 | |
| Schacht, Erica | Adp of the SNF | Individual | 12/23/2025 | |
| Wilson, Jeffrey | Adp of the SNF | Individual | 04/29/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 26, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on October 19, 2023: "Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 26, 2026: "Ensure medication error rates are not 5 percent or greater."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on February 26, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.17 hours per resident per day, below the North Carolina average of 3.42.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Liberty Commons Nursing and Rehabilitation Center Whiteville, 0.8 mi · 1 of 5 stars · 27 citations
- Premier Living and Rehab Center Lake Waccamaw, 10.6 mi · 1 of 5 stars · 56 citations
- Bladen East Health and Rehab Elizabethtown, 20.5 mi · 2 of 5 stars · 10 citations
- Elizabethtown Healthcare & Rehab Center Elizabethtown, 20.6 mi · 3 of 5 stars · 6 citations
- Brunswick Health & Rehab Center Ash, 21.9 mi · 1 of 5 stars · 31 citations
- Loris Rehab and Nursing Center, LLC Loris, 22.1 mi · 5 of 5 stars · 6 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Shoreland Health Care and Retirement Center Inc's Medicare star rating?
- CMS rates Shoreland Health Care and Retirement Center Inc 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Shoreland Health Care and Retirement Center Inc get at its last inspection?
- 4 health deficiencies at the standard inspection on February 26, 2026. The North Carolina average is 4.7.
- Has Shoreland Health Care and Retirement Center Inc been fined?
- Yes. CMS lists 1 fine totaling $5,077 in the last three years.
- Does Shoreland Health Care and Retirement Center Inc accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Shoreland Health Care and Retirement Center Inc?
- CMS lists 29 owners and managers, and links the home to Liberty Senior Living. Legal business name: SHORELAND HEALTHCARE & RETIREMENT CENTER INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.