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The Heights of Atascosa

1855 W Goodwin, Pleasanton, TX 78064 · Atascosa County · (830) 281-8202

100 certified beds, about 85 residents a day · Government - Hospital district · Medicare and Medicaid since 2008

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 676181 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 1, 2026, inspectors cited 4 health deficiencies (the Texas average is 9.4, the national average 9.2).

None of its 14 health citations since March 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.42 hours per resident per day, against 3.39 across Texas and 3.86 nationally. Registered nurses accounted for 0.28 of those hours.

41.2% of nursing staff left within the year CMS measured (Texas average 55.3%).

CMS links it to Touchstone Communities, an affiliated group of 25 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
2E
0F
Potential for minimal harm
0A
0B
0C
July 1, 2026Standard inspection · 4 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 2, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to procure, store, prepare, distribute, and serve food in accordance with professional standards for food services safety for one of one kitchen.1. The facility failed to ensure the cook and the kitchen aide used required hair restraints and beard guards.2. The facility failed to sign off on temperature logs required for the refrigerator, freezer, and dishwasher monitoring.3. The facility failed to properly label and date sugar free syrup, prepared salads, tea, water, thickener, ground beef, cheese, chicken, pancakes, pizza crust, and hamburger patties. 4. The facility failed to repair a floor drain beneath the rear preparation counter that contained standing water and debris. [...]
  2. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 2, 2026
    Inspectors wroteBased on interview, and record review, the facility failed to ensure the resident assessment accurately reflected the resident's status for 1 of 6 residents (Resident #5) who were reviewed for resident assessments. The facility failed to document Resident #5's use of diuretic medication on the MDS assessment. This failure could place residents at risk of improper or incorrect care or of not receiving services necessary for their physical, mental, and psychosocial well-being.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 2, 2026
    Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment for 1 of 6 residents (Resident #61) reviewed for care plans: The facility failed to ensure Resident #61's care plan reflected the resident received antiplatelet medication. This deficient practice could cause confusion for staff members responsible for providing direct care to the residents and place residents at risk of receiving improper care and services.
  4. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 2, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure drug records were in order and that an account of all controlled drugs was maintained and periodically reconciled for 1 of 3 carts (H nurse cart) reviewed for pharmacy services. The facility failed to ensure the controlled substance reconciliation log was signed for accuracy of medication quantities during shift change. This failure could place residents at risk of not receiving their prescribed medications, experiencing untreated pain and anxiety, and a decreased quality of life.
November 24, 2025Complaint inspection · 1 citation
  1. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) November 25, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure that all allegations involving abuse, neglect, exploitation and mistreatment were reported immediately, but no later than 2 hours after the allegation was made to the State Survey Agency for 1 of 4 residents (Resident #1) reviewed for reporting of allegation of abuse, in that: The facility failed to report to the State Survey Agency (Health and Human Services Commission) an allegation of sexual abuse made by Resident #1. This failure could place residents at risk for harm to include neglect and a diminished quality of life.
May 16, 2025Standard inspection · 6 citations
  1. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure that residents had the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences except when to do so would endanger the health or safety of the resident or other residents for 2 of 8 residents (Resident # 25, Resident #75) reviewed for call lights. 1. Resident #25's call light was not in reach. 2. Resident #75's call light was not in reach. This failure could place residents at risk of achieving independent functioning, dignity, and wellbeing.
  2. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observations, interview, and record review, the facility failed to ensure the resident has a right to personal privacy for 1 (Resident #47) of 18 residents reviewed the privacy. Resident #47 did not have privacy in the resident's room because the resident's room was seen from outside due to the broken blinds of window. This failure could place residents at risk of violation of right to personal privacy.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff, and the public for 1 (Resident #47) out of 18 residents reviewed for environmental concerns. Resident #47's window blind was broken, and it could not cover the window fully. This failure could place residents at risk of a diminished quality of life due to exposure to an environment that is unpleasant, unsanitary, and unsafe.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to implement a person-centered care plan for 2 of 8 (Resident #25, Resident #75) reviewed for care plans. The facility failed to follow care planned interventions for Resident#25 and Resident #75 on 5/13/2025 when their call lights were not placed in reach. This failure could place the resident at risk of not receiving person-centered care that is needed for communicating with staff to ensure the residents' needs are met.
  5. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food safety for 1 of 1 kitchen observed. 1. The deep fryer was not clean from previous day usage. 2. The deep fryer was still uncleaned after 2 meals were served for the day. This failure could place residents who received meals and or snacks from the kitchen at risk for food borne illness.
  6. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 17, 2025
    Inspectors wroteBased on observation, interviews, and record reviews, the facility failed to maintain medical records that were complete and accurately documented in accordance with accepted professional standards and practices for 1 (Resident #46) out of 18 residents reviewed for medical records. Facility nurses did not document their initials when they changed Resident #46's oxygen tubing and nasal cannular on the resident's medication administration record. This failure placed residents at risk for missed treatment regarding changing oxygen tubing and nasal cannular as ordered which could result in decline in healing and well-being.
March 22, 2024Standard inspection · 3 citations
  1. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents have a right to personal privacy for 1 of 6 resident (Resident #42) reviewed for privacy, in that: LVN A did not completely close Resident #42's privacy curtain while providing colostomy (an opening for the colon through the abdomen) care for the resident. This deficient practice could place residents at-risk of loss of dignity due to lack of privacy.
  2. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure the assessment accurately reflected the resident's status for 1 of 18 residents (Resident #64) whose assessments were reviewed, in that: Resident #64's admission MDS assessment incorrectly documented the resident as not receiving hospice services. This failure could place residents at-risk for inadequate care due to inaccurate assessments.
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infection for 1 of 6 residents (Resident #18) reviewed for infection control, in that: CNA D failed to wash or sanitize her hands or change her gloves after touching the privacy curtain and the bed remote before starting incontinent care. This deficient practice could place residents at-risk for infection due to improper care practices.

Fire safety inspections

12 fire safety citations on file: 11 on May 16, 2025, 1 on March 22, 2024.

Every fire safety citation12 citations
  1. F
    Properly install and monitor supervisory attachments on automatic sprinkler systems.
    K 352 · May 16, 2025 · Corrected (the home has a date of correction)
  2. E
    Install proper backup exit lighting.
    K 281 · May 16, 2025 · Corrected (the home has a date of correction)
  3. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · May 16, 2025 · Corrected (the home has a date of correction)
  4. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · May 16, 2025 · Corrected (the home has a date of correction)
  5. D
    Have properly located and lighted "Exit" signs.
    K 293 · May 16, 2025 · Corrected (the home has a date of correction)
  6. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 16, 2025 · Corrected (the home has a date of correction)
  7. D
    Provide properly protected cooking facilities.
    K 324 · May 16, 2025 · Corrected (the home has a date of correction)
  8. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · May 16, 2025 · Corrected (the home has a date of correction)
  9. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 16, 2025 · Corrected (the home has a date of correction)
  10. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · May 16, 2025 · Corrected (the home has a date of correction)
  11. D
    Have proper medical gas storage and administration areas.
    K 923 · May 16, 2025 · Corrected (the home has a date of correction)
  12. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 22, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeTexasUnited States
All nursing staff (RN, LPN and aides)3.423.393.86
Registered nurses0.280.430.69
All nursing staff on weekends2.882.983.42
Nurse aides2.22
Licensed practical nurses0.91
Nursing staff turnover (share who left in a year)41.2%55.3%45.8%
Registered nurse turnover16.7%54.6%42.9%
Administrators who left1

CMS expects 4.09 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 2.88 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.41 in April to June 2025 to 3.42 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.420.283.632.88 2.1%0 of 9085
Oct to Dec 20253.180.273.382.70 2.1%0 of 9287
Jul to Sep 20253.240.273.432.76 2.1%0 of 9286
Apr to Jun 20253.410.323.622.87 1.9%0 of 9185
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Texas, Jan to Mar 20263.330.403.502.932.2%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeTexasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.715.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.00.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.43.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.61.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
8.114.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.43.84.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
4.19.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
29.525.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
10.612.312.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.32.21.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.82.11.8

Owners and operators

Legal business name: BEXAR COUNTY HOSPITAL DISTRICT. CMS links this home to Touchstone Communities, a group of 25 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Bexar County Hospital District5% or greater direct ownership interestOrganization100%02/28/2015
Lument Real Estate Capital LLC5% or greater mortgage interestOrganization05/05/2014
Hurley, ChristopherCorporate officerIndividual09/26/2014
Touchstone Strategies - Pleasanton LLCOperational/managerial controlOrganization03/01/2016
Campbell, LeslieOperational/managerial controlIndividual04/01/2020
Castillo, LynneaOperational/managerial controlIndividual02/28/2015
Clayton, JonathonOperational/managerial controlIndividual05/01/2023
Duenes, MariaOperational/managerial controlIndividual08/17/2020
Morris, NicoleOperational/managerial controlIndividual10/01/2025
Sehlke, BryonOperational/managerial controlIndividual12/16/2016
Zertuche, BenjaminOperational/managerial controlIndividual12/01/2014
Zurovec, DarrellOperational/managerial controlIndividual08/01/2017
Aegis Therapies, Inc.Adp of the SNFOrganization02/28/2015
Alamo Advisors LPAdp of the SNFOrganization02/28/2015
Carvajal Pharmacy LTCAdp of the SNFOrganization07/01/2017
Nutritious Lifestyles, Inc.Adp of the SNFOrganization02/28/2015
Plante & Moran PLLCAdp of the SNFOrganization02/28/2015
Touchstone Communities IncAdp of the SNFOrganization02/28/2015
Touchstone Realty - Atascosa LLCAdp of the SNFOrganization02/28/2015
Touchstone Strategies - Pleasanton LLCAdp of the SNFOrganization07/10/2025
Trident Health Services IncAdp of the SNFOrganization02/28/2015
Campbell, LeslieAdp of the SNFIndividual04/01/2020
Castillo, LynneaAdp of the SNFIndividual02/28/2015
Clayton, JonathonAdp of the SNFIndividual05/01/2023
Duenes, MariaAdp of the SNFIndividual08/17/2020
Fellbaum, ErnestAdp of the SNFIndividual02/28/2015
Morris, NicoleAdp of the SNFIndividual10/01/2025
Sehlke, BryonAdp of the SNFIndividual12/16/2016
Studer, StanleyAdp of the SNFIndividual02/28/2015
Zertuche, BenjaminAdp of the SNFIndividual12/01/2014
Zurovec, DarrellAdp of the SNFIndividual08/01/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on July 1, 2026: "Ensure each resident receives an accurate assessment."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on May 16, 2025: "Reasonably accommodate the needs and preferences of each resident."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on July 1, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on July 1, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.88 hours per resident per day, below the Texas average of 2.98.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Texas contacts for a concern about a nursing home

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Common questions

What is The Heights of Atascosa's Medicare star rating?
CMS rates The Heights of Atascosa 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did The Heights of Atascosa get at its last inspection?
4 health deficiencies at the standard inspection on July 1, 2026. The Texas average is 9.4.
Has The Heights of Atascosa been fined?
CMS lists no fines in the last three years.
Does The Heights of Atascosa accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns The Heights of Atascosa?
CMS lists 31 owners and managers, and links the home to Touchstone Communities. Legal business name: BEXAR COUNTY HOSPITAL DISTRICT.

Sources

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