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Westminster Towers

70 West Lucerne Circle, Orlando, FL 32801 · Orange County · (407) 841-1310

120 certified beds, about 93 residents a day · Non profit - Corporation · Medicare and Medicaid since 1992

Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 105757 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 13, 2025, inspectors cited 6 health deficiencies (the Florida average is 7.1, the national average 9.2).

Of 22 health citations since October 2021, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 2 fines totaling $22,133 in the last three years; the largest was $16,153, and the latest is dated March 4, 2025.

Nurses and nurse aides worked 3.70 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 1.06 of those hours.

CMS links it to Westminster Communities of Florida, an affiliated group of 9 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
20D
1E
0F
Potential for minimal harm
0A
0B
0C
March 13, 2025Standard inspection · 6 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to follow physician orders and ensure the comprehensive care plan was implemented for 1 of 5 residents reviewed for unnecessary medications and medication regimen, of a total sample of 34 residents, (#43).
  2. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents' self-administration of medication for 2 of 2 residents reviewed for self-administration of medications, of a total sample of 33 residents, (#57, and #83). 1. Resident #57 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including drug-induced secondary Parkinsonism, bipolar disorder, hypertensive heart disease, and dementia. A review of the Minimum Data Set (MDS) quarterly assessment with an assessment reference date of 12/23/24, revealed resident #57 had a Brief Interview for Mental Status (BIMS) score of 13/15, indicating he was cognitively intact. On 3/10/25 at 1:58 PM, resident #57 was sitting on the right side of his bed. His nightstand was observed with a one-ounce Neosporin ointment. He stated he used it on the small rash on his right thigh. [...]
  3. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure a written summary of the baseline care plan was provided to 1 of 2 residents reviewed for care plans, (#390); and failed to provide a written summary of the baseline care plan within the required time frame for 1 of 2 residents reviewed for care plans, (#546), of a total sample of 34 residents.
  4. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide showers per resident preference and as scheduled for 1 of 2 resident reviewed for Activities of Daily Living (ADLs), of a total sample of 34 residents, (#75).
  5. D
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    F840 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to obtain an outside eye specialist appointment for 1 of 1 residents reviewed for care coordination, of a total sample of 34 residents, (#45).
  6. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to ensure documentation was accurate and complete for 1 of 1 resident reviewed for accidents, of a total sample of 34 residents, (#55).
March 4, 2025Complaint inspection · 1 citation
  1. J
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 20, 2025
    Inspectors wroteBased on interview, and record review, licensed nurses failed to follow the facility's policy and procedure for Cardiopulmonary Resuscitation (CPR) related to verification of code status in an emergency for 1 of 13 residents reviewed for advance directives, (#1). On [DATE] at approximately 7:00 PM, resident #1 was observed unresponsive in her bed. Registered Nurse (RN) A took her vitals and notified RN C resident #1 had passed away. RN A failed to verify resident #1's code status and failed to provide CPR per her wishes. Emergency Medical Services was never called. The facility failed to honor the resident's wish to be resuscitated and the physician order for Full Code status. The facility's failure to ensure staff followed procedures related to honoring an advance directive to provide lifesaving measures including CPR for a resident on hospice care contributed to resident #1's death. [...]
August 21, 2024Complaint inspection · 2 citations
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on interview and record review, the facility failed to report timely an alleged violation of neglect for 1 of 1 resident reviewed for neglect, of a total sample of 3 residents, (#1).
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 13, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide adequate supervision to prevent elopement for 1 of 1 resident reviewed for actual elopement, of a total sample of 3 residents reviewed for elopement, (#1).
May 14, 2024Complaint inspection · 4 citations
  1. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a physician's order was obtained for medications at bedside for 1 of 3 residents reviewed for pressure ulcer care, of a total sample of 8 residents, (#2).
  2. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2024
    Inspectors wroteBased on interview, and record review, the facility failed to ensure wound care for pressure ulcers was completed per physician's orders for 2 of 3 residents reviewed for pressure ulcers, of a total sample of 8 residents, (#1, and #2).
  3. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a Peripheral Inserted Central Catheter (PICC) line dressing was changed as per physician's order, and professional standard of practice to prevent the potential for infection for 1 of 8 residents, (#2). A PICC is a thin, flexible tube that is inserted into a vein in the upper arm . It is used to give intravenous fluids, . chemotherapy, and other drugs. (retrieved on 5/31/24 from www.cancer.gov).
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 18, 2024
    Inspectors wroteBased on interview, and record review, the facility failed to ensure medical records were accurate regarding a Peripheral Inserted Central Catheter (PICC) line dressing for 1 of 1 residents reviewed for PICC lines, of a total sample of 8 residents, (#2). A PICC is a thin, flexible tube that is inserted into a vein in the upper arm . It is used to give intravenous fluids, . chemotherapy, and other drugs. (retrieved on 5/31/24 from www.cancer.gov).
August 3, 2023Standard inspection · 4 citations
  1. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2023
    Inspectors wroteBased on interview, and record review, the facility failed to honor resident preferences for showers for 1 of 3 residents reviewed for choices, of a total sample of 34 residents, (#101).
  2. D
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2023
    Inspectors wroteBased on interview, and record review, the facility failed to ensure that an accurate comprehensive, Minimum Data Set assessment was completed for 1 of 34 sampled residents who were admitted to the facility, (#36).
  3. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2023
    Inspectors wroteBased on interview and record review, the facility failed to complete a Preadmission Screening and Resident Review (PASRR) for 2 of 5 residents reviewed for PASRR that were later identified with Intellectual Disability (ID) or Serious Mental Illness (SMI) out of a total sample of 34 residents, (#76, #48).
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 8, 2023
    Inspectors wroteBased on interview and record review the facility failed to ensure blood glucose monitoring was conducted as per the physician's orders for 1 of 1 resident of a total sample of 34 residents, (#358).
October 7, 2021Standard inspection · 5 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2021
    Inspectors wroteBased on interview and record review, the facility failed to accurately complete the Minimum Data Set (MDS) assessment regarding hospice services for 1 of 3 residents reviewed for hospice services, of a total sample of 35 residents, (#17).
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2021
    Inspectors wroteBased on interview and record review, the facility failed to develop a person-centered care plan for hospice and ensure care plans reflected the goals of hospice services for 1 of 3 residents reviewed for hospice services, (#17); and failed to develop a person-centered care plan for intravenous antibiotic therapy for 1 of 1 resident reviewed for antibiotic therapy, (#34), of a total sample of 35 residents.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2021
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide nail care for 1 of 4 dependent residents reviewed for activities of daily living (ADL) care, of a total sample of 35 residents, (#59).
  4. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2021
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure wheelchair anti-tippers were positioned correctly to prevent accidents for 1 of 5 residents reviewed for falls and accident hazards, of a total sample of 35 residents, (#44).
  5. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 7, 2021
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide dressing changes for a midline intravenous (IV) catheter according to current professional standards of practice, for 1 of 1 resident reviewed for IV catheters of a total sample of 35 residents, (#34).

Fines and payment denials

DatePenaltyAmount or length
March 4, 2025Fine $5,980
March 4, 2025Fine $16,153

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeFloridaUnited States
All nursing staff (RN, LPN and aides)3.703.823.86
Registered nurses1.060.730.69
All nursing staff on weekends3.403.493.42
Nurse aides2.28
Licensed practical nurses0.36
Nursing staff turnover (share who left in a year)not reported41.4%45.8%
Registered nurse turnovernot reported46.0%42.9%
Administrators who left0

CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.82 on weekdays and 3.40 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.80 in April to June 2025 to 3.70 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.701.063.823.40 0.1%0 of 9093
Oct to Dec 20253.750.903.863.49 0.2%0 of 9296
Jul to Sep 20253.750.933.883.43 0.0%0 of 9295
Apr to Jun 20253.801.013.953.43 0.0%0 of 9194
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Florida, Jan to Mar 20263.760.703.903.441.1%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeFloridaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
4.88.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.40.71.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.42.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.91.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
14.89.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.34.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
2.48.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.526.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
3.79.112.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.92.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.71.11.8

Owners and operators

Legal business name: PRESBYTERIAN RETIREMENT COMMUNITIES, INC.. CMS links this home to Westminster Communities of Florida, a group of 9 nursing homes averaging 4.2 stars overall.

NameRoleTypeShareSince
Bell, WilliamCorporate directorIndividual01/01/2015
Dye, StephenCorporate directorIndividual01/01/2015
Hillenmeyer, JohnCorporate directorIndividual01/01/2015
Maddux, CarlenCorporate directorIndividual01/01/2022
Mock, JeffreyCorporate directorIndividual01/01/2022
Shelley, LindaCorporate directorIndividual01/01/2022
Keith, HenryCorporate officerIndividual01/01/1994
Westminster Services IncOperational/managerial controlOrganization01/01/1980
Diaz, RicardoOperational/managerial controlIndividual01/01/2025
Keith, HenryOperational/managerial controlIndividual01/01/1994
Lehman, GaryOperational/managerial controlIndividual01/01/2025
Diaz, RicardoAdp of the SNFIndividual04/02/2025
Lehman, GaryAdp of the SNFIndividual04/02/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on March 13, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on March 13, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on March 13, 2025: "Allow residents to self-administer drugs if determined clinically appropriate."
  4. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on March 13, 2025: "Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.40 hours per resident per day, below the Florida average of 3.49.

Other nursing homes nearby

Florida contacts for a concern about a nursing home

These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.

Common questions

What is Westminster Towers's Medicare star rating?
CMS rates Westminster Towers 3 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Westminster Towers get at its last inspection?
6 health deficiencies at the standard inspection on March 13, 2025. The Florida average is 7.1.
Has Westminster Towers been fined?
Yes. CMS lists 2 fines totaling $22,133 in the last three years.
Does Westminster Towers accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Westminster Towers?
CMS lists 13 owners and managers, and links the home to Westminster Communities of Florida. Legal business name: PRESBYTERIAN RETIREMENT COMMUNITIES, INC..

Sources

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