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Zumbrota Care Center

433 Mill Street, Zumbrota, MN 55992 · Goodhue County · (507) 732-8400

42 certified beds, about 34 residents a day · Non profit - Corporation · Medicare and Medicaid since 1986

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 245376 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 29, 2026, inspectors cited 4 health deficiencies (the Minnesota average is 7.1, the national average 9.2).

Of 19 health citations since May 2024, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $28,321 in the last three years; the largest was $28,321, and the latest is dated May 27, 2025.

Nurses and nurse aides worked 3.66 hours per resident per day, against 4.19 across Minnesota and 3.86 nationally. Registered nurses accounted for 1.48 of those hours.

40.5% of nursing staff left within the year CMS measured (Minnesota average 42.2%).

CMS links it to St. Francis Health Services, an affiliated group of 14 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
10D
0E
5F
Potential for minimal harm
0A
0B
3C
July 29, 2026Standard inspection · 4 citations
  1. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Not yet corrected
    Inspectors wroteBased on interview and record review, the facility failed to ensure that residents whose Medicare Part A services were ending, but who remained in the facility, received the required Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN) (Form CMS-10055) prior to the termination of services to advise them of potential costs and options. This affected 2 of 3 residents (R4 and R31) reviewed for Medicare Part A coverage termination.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Not yet corrected
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident possessed the clinical knowledge and skills required to monitor and manage an indwelling medical device independently, and failed to clinically assess the resident's competency to self-manage the device. This affected 1 of 1 resident (R12) reviewed for an indwelling biliary drain.
  3. D
    Provide care or services that was trauma informed and/or culturally competent.
    F699 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Not yet corrected
    Inspectors wroteBased on interview and document review, the facility failed to identify triggers or attempt to identify triggers to avoid potential re-traumatization and failed to develop a care plan to include individualized trauma-informed approaches for 1 of 1 resident (R29) who had a history of trauma.
  4. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Not yet corrected
    Inspectors wroteBased on interview and document review, the facility failed to ensure 3 of 5 residents (R2, R29, R31) reviewed for immunizations were offered and/or provided the pneumococcal conjugate vaccine (PCV)20 as recommended by the Centers for Disease Control (CDC) to help reduce the risk of associated infections. Findings Include: A review of the CDC Shared Clinical Decision-Making document titled PCV20 or PCV21 Vaccination for Adults 65 years or older dated 9/11/24 indicated that adults [AGE] years of age or older have the option to receive supplemental PCV20 or PCV21 if they previously completed the pneumococcal vaccine series with both PCV13 and PPSV23. [...]
December 2, 2025Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 4, 2025
    Inspectors wroteBased on observation, interview and document review the facility failed to comprehensively assess sling/harness sizes according to manufacturer's instructions to ensure safe transfers for 2 of 2 residents (R1 and R4) who utilized mechanical lifts sit to stand lift and full body mechanical lifts for transfers.
November 26, 2025Complaint inspection · 2 citations
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2025
    Inspectors wroteBased on observation, interview, and document review the facility failed to comprehensively assess each fall to identify and analyze causal factors for potential root cause in order to determine individualized interventions to prevent or decrease the risk for future falls for 1 of 3 residents (R2) reviewed for falls.
  2. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 1, 2025
    Inspectors wroteBased on observation, interview and document review the facility failed to develop an individualized toileting program to maintain or improve bowel/bladder continence for 1 of 3 residents (R2) reviewed for falls.
August 7, 2025Standard inspection, Complaint inspection · 3 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) September 19, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure food stored in the refrigerators were labeled and dated appropriately. This deficient practice had the potential to affect 35 residents who received food from the refrigerators.
  2. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 12, 2025
    Inspectors wroteBased on interview and document review, the facility failed to provide completed Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN CMS 1005) to 1 of 3 residents (R6) reviewed whose Medicare Part A coverage ended and then remained in the facility.
  3. C
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) September 12, 2025
    Inspectors wroteBased on interview and document review, the facility failed to notify the Ombudsman of transfers and discharges. During the survey documentation review and preparation process, the designated ombudsman was notified of the upcoming facility survey. Per electronic communication on 8/1/2025 at 10:38 a.m., ombudsman stated she had not received any notifications from the facility about transfers and discharges. During interview on 8/7/25 at 8:57 a.m., social worker (SW) stated she does keep track of admissions, discharges, and transfer. SW stated she was unaware she needed to send the admissions, discharges, and transfer notifications to the ombudsman. SW confirmed she had not sent the admissions, discharges, and transfer to the ombudsman. [...]
May 27, 2025Complaint inspection · 7 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 30, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to maintain a functioning Wanderguard system and failed to comprehensively assess risk for elopement and appropriate interventions, resulting in elopement for 2 of 7 residents (R1, R2). R1's elopement occurred due to the failure of the Wanderguard system, which did not sound an alarm when R1 exited the building. R2's elopements occurred due to R2's risk of elopement was not accurately comprehensively assessed leading to insufficient supervision and lack of intervention, followed by a failure of the Wanderguard system. The facility's failures resulted in an immediate jeopardy (IJ). [...]
  2. F
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    F836 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2025
    Inspectors wroteBased on interview and document review, the facility failed to be in compliance with the supplemental nursing service agency (SNSA) requirements when the facility obtained nursing services from Swenswen Staffing, LLC (an SNSA) which was not registered with the commissioner as required. This had the potential to affect all 34 residents of the facility who received services from the supplemental staff.
  3. F
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    F838 · Administration · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 16, 2025
    Inspectors wroteBased on interview and document review, the facility failed to review and update the facility assessment to identify the facility's staffing plan for number of staff needed to ensure sufficient qualified staff were available to meet residents' needs.
  4. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 27, 2025
    Inspectors wroteBased on interview and document review, the facility failed to report an elopement immediately to the administrator and to the State Agency within 2 hours for 1 of 1 resident (R1) who had eloped from the facility.
  5. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 20, 2025
    Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure the Minimum Data Set (MDS) was accurately coded to reflect wander/elopement alarm use for 1 of 2 residents (R1) reviewed for MDS accuracy.
  6. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 16, 2025
    Inspectors wroteBased on interview and document review, the facility failed to post accurate data reflecting the total number and actual hours worked per shift by nursing staff directly responsible for resident care on a daily basis. This had the potential to affect all 34 residents residing in the facility and their visitors who may wish to review the information.
  7. C
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    F851 · Administration · No actual harm, potential for minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) June 19, 2025
    Inspectors wroteBased on interview and document review the facility failed to submit accurate and/or complete data for staffing information based on payroll and other verifiable and auditable data during 1 of 1 quarter (Quarter 2) reviewed, to the Centers for Medicare and Medicaid Services (CMS), according to specifications established by CMS. This had the potential to affect all 34 residents of the facility who received services from the supplemental staff.
May 30, 2024Standard inspection · 2 citations
  1. F
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    F801 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 2, 2024
    Inspectors wroteBased on interview and document review, the facility failed to ensure that in the absence of a full-time registered dietician (RD), the dietary manager (DM) was certified to oversee nutrition and food services. This had potential to affect all 32 residents who resided in the facility.
  2. F
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    F851 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) July 2, 2024
    Inspectors wroteBased on interview and document review, the facility failed to submit accurate and/or complete data for staffing information, including information for licensed nursing staff, based on payroll and other verifiable and auditable data during 1 of 1 quarter reviewed - FY (fiscal year) Quarter 1 2024, (October 1 - December 31), to the Centers for Medicare and Medicaid Services (CMS), according to specifications established by CMS.

Fines and payment denials

DatePenaltyAmount or length
May 27, 2025Fine $28,321
May 27, 2025Payment Denial 367 days from June 25, 2025

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMinnesotaUnited States
All nursing staff (RN, LPN and aides)3.664.193.86
Registered nurses1.481.060.69
All nursing staff on weekends3.133.713.42
Nurse aides1.85
Licensed practical nurses0.34
Nursing staff turnover (share who left in a year)40.5%42.2%45.8%
Registered nurse turnover11.1%38.6%42.9%
Administrators who left1

CMS expects 3.04 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.88 on weekdays and 3.13 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.58 in April to June 2025 to 3.66 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.661.483.883.13 0.0%0 of 9034
Oct to Dec 20254.051.564.343.34 0.0%0 of 9233
Jul to Sep 20253.891.534.203.12 0.0%0 of 9233
Apr to Jun 20253.581.243.773.09 0.0%0 of 9132
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Minnesota, Jan to Mar 20264.191.054.383.735.2%0.8% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMinnesotaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
19.218.213.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
9.71.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.62.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
11.84.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
3.71.91.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.920.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.45.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
4.517.115.4

Owners and operators

Legal business name: ZUMBROTA HEALTH SERVICES. CMS links this home to St. Francis Health Services, a group of 14 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Decker, ChadManaging control - governing bodyIndividual01/01/2016
Ehlers, DouglasManaging control - governing bodyIndividual01/01/2023
Goodnough, JenniferManaging control - governing bodyIndividual01/01/2021
Gramm, TimothyManaging control - governing bodyIndividual01/01/2023
Lair, MichaelManaging control - governing bodyIndividual01/01/2025
Lienemann, StevenManaging control - governing bodyIndividual01/01/2025
Luetmer, JohnManaging control - governing bodyIndividual01/01/2021
Nelson, PatrickManaging control - governing bodyIndividual01/01/2020
Rentz, LauraManaging control - governing bodyIndividual01/01/2024
Rentz, PaulManaging control - governing bodyIndividual01/01/2021
Schneider, ToddManaging control - governing bodyIndividual07/01/2013
Wiese, LorraineManaging control - governing bodyIndividual07/25/2017
Decker, ChadCorporate directorIndividual01/01/2016
Dripps, DanielCorporate directorIndividual01/01/2016
Ehlers, DouglasCorporate directorIndividual01/01/2023
Goodnough, JenniferCorporate directorIndividual01/01/2021
Gramm, TimothyCorporate directorIndividual01/01/2023
Lair, MichaelCorporate directorIndividual01/01/2025
Lienemann, StevenCorporate directorIndividual12/31/2011
Luetmer, JohnCorporate directorIndividual01/01/2021
Nelson, PatrickCorporate directorIndividual01/01/2020
Peterson-Devries, CamiCorporate directorIndividual05/08/2022
Raw, CarolCorporate directorIndividual08/16/2005
Rentz, LauraCorporate directorIndividual01/01/2024
Rentz, PaulCorporate directorIndividual01/01/2021
Schneider, ToddCorporate directorIndividual07/01/2013
Wiese, LorraineCorporate directorIndividual07/25/2017
Bach, CurtisCorporate officerIndividual08/28/2024
Peterson-Devries, CamiCorporate officerIndividual05/08/2022
Raw, CarolCorporate officerIndividual08/16/2005
Big Stone Therapies, IncOperational/managerial controlOrganization02/03/2015
Eide Bailly LLPOperational/managerial controlOrganization01/03/2023
St. Francis Health Services of Morris, IncOperational/managerial controlOrganization12/15/2003
Bach, CurtisOperational/managerial controlIndividual08/28/2024
Caspers, MeganOperational/managerial controlIndividual12/29/2014
Decker, ChadOperational/managerial controlIndividual01/01/2016
Ehlers, DouglasOperational/managerial controlIndividual01/01/2023
Erickson-Linnell, AmeliaOperational/managerial controlIndividual04/28/2025
Fruehbrodt Glenzinski, JudyOperational/managerial controlIndividual01/01/2025
Gilles, AnthonyOperational/managerial controlIndividual01/01/2025
Goodnough, JenniferOperational/managerial controlIndividual01/01/2021
Gramm, TimothyOperational/managerial controlIndividual01/01/2023
Hanneken, MichelleOperational/managerial controlIndividual07/20/2022
Hein, TaylarOperational/managerial controlIndividual08/27/2025
Hejhal, RoxanneOperational/managerial controlIndividual04/10/2023
Hofmann, ReedOperational/managerial controlIndividual05/08/2023
Lair, MichaelOperational/managerial controlIndividual01/01/2025
Letich, ElizabethOperational/managerial controlIndividual11/01/2023
Lien, ShannonOperational/managerial controlIndividual10/28/2010
Lienemann, StevenOperational/managerial controlIndividual01/01/2025
Luetmer, JohnOperational/managerial controlIndividual01/01/2021
Marlow, JinaOperational/managerial controlIndividual06/06/2022
Nelson, PatrickOperational/managerial controlIndividual01/01/2020
Padrnos, ChuckOperational/managerial controlIndividual04/28/2025
Peters, TimothyOperational/managerial controlIndividual10/31/2019
Peterson-Devries, CamiOperational/managerial controlIndividual05/08/2022
Raw, CarolOperational/managerial controlIndividual08/16/2005
Rentz, LauraOperational/managerial controlIndividual01/01/2024
Rentz, MarkOperational/managerial controlIndividual04/22/2024
Rentz, PaulOperational/managerial controlIndividual01/01/2021
Ryan, BenOperational/managerial controlIndividual12/27/2012
Salchow, AmyOperational/managerial controlIndividual03/19/2025
Schneider, ToddOperational/managerial controlIndividual07/01/2013
Smoot, MelissaOperational/managerial controlIndividual09/21/2023
Stock, KelseyOperational/managerial controlIndividual06/01/2022
Tepovich, NicholasOperational/managerial controlIndividual07/08/2024
Thompson, ReneeOperational/managerial controlIndividual10/10/2018
Tomoson, AprilOperational/managerial controlIndividual07/12/2021
Walker, AmyOperational/managerial controlIndividual05/13/2024
Wiese, LorraineOperational/managerial controlIndividual07/25/2017
Big Stone Therapies, IncAdp of the SNFOrganization10/23/2025
Eide Bailly LLPAdp of the SNFOrganization10/23/2025
St. Francis Health Services of Morris, IncAdp of the SNFOrganization12/01/2025
Bach, CurtisAdp of the SNFIndividual08/28/2024
Boesen, LaceyAdp of the SNFIndividual05/07/2024
Caspers, MeganAdp of the SNFIndividual12/29/2014
Decker, ChadAdp of the SNFIndividual04/09/2025
Ehlers, DouglasAdp of the SNFIndividual01/01/2023
Erickson-Linnell, AmeliaAdp of the SNFIndividual04/28/2025
Fruehbrodt Glenzinski, JudyAdp of the SNFIndividual01/01/2025
Gilles, AnthonyAdp of the SNFIndividual01/01/2025
Goodnough, JenniferAdp of the SNFIndividual01/01/2021
Hanneken, MichelleAdp of the SNFIndividual07/20/2022
Hein, TaylarAdp of the SNFIndividual08/27/2025
Hejhal, RoxanneAdp of the SNFIndividual04/10/2023
Hofmann, ReedAdp of the SNFIndividual05/08/2023
Lair, MichaelAdp of the SNFIndividual01/01/2025
Letich, ElizabethAdp of the SNFIndividual11/01/2023
Lien, ShannonAdp of the SNFIndividual10/28/2010
Lienemann, StevenAdp of the SNFIndividual01/01/2025
Luetmer, JohnAdp of the SNFIndividual01/01/2021
Marlow, JinaAdp of the SNFIndividual06/06/2022
Nelson, PatrickAdp of the SNFIndividual01/01/2020
Padrnos, ChuckAdp of the SNFIndividual04/28/2025
Peters, TimothyAdp of the SNFIndividual10/31/2019
Peterson-Devries, CamiAdp of the SNFIndividual05/08/2022
Raw, CarolAdp of the SNFIndividual08/16/2005
Rentz, LauraAdp of the SNFIndividual01/01/2024
Rentz, MarkAdp of the SNFIndividual04/22/2024
Rentz, PaulAdp of the SNFIndividual01/01/2021
Ryan, BenAdp of the SNFIndividual12/07/2012
Salchow, AmyAdp of the SNFIndividual03/19/2025
Schneider, ToddAdp of the SNFIndividual07/01/2013
Smoot, MelissaAdp of the SNFIndividual09/21/2023
Stock, KelseyAdp of the SNFIndividual06/01/2022
Tepovich, NicholasAdp of the SNFIndividual07/08/2024
Thompson, ReneeAdp of the SNFIndividual10/10/2018
Tomoson, AprilAdp of the SNFIndividual07/12/2021
Walker, AmyAdp of the SNFIndividual05/13/2024
Wiese, LorraineAdp of the SNFIndividual07/25/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on July 29, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 4 problems in this area, most recently on May 27, 2025: "Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on July 29, 2026: "Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on August 7, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.13 hours per resident per day, below the Minnesota average of 3.71.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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Common questions

What is Zumbrota Care Center's Medicare star rating?
CMS rates Zumbrota Care Center 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Zumbrota Care Center get at its last inspection?
4 health deficiencies at the standard inspection on July 29, 2026. The Minnesota average is 7.1.
Has Zumbrota Care Center been fined?
Yes. CMS lists 1 fine totaling $28,321 in the last three years.
Does Zumbrota Care Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Zumbrota Care Center?
CMS lists 110 owners and managers, and links the home to St. Francis Health Services. Legal business name: ZUMBROTA HEALTH SERVICES.

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