Home / Massachusetts / Milford
Countryside Health Care of Milford
Countryside Drive, Milford, MA 01757 · Worcester County · (508) 473-0435
109 certified beds, about 99 residents a day · Government - City · Medicare and Medicaid since 1990
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225463 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 2, 2026, inspectors cited 2 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 13 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.40 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.51 of those hours.
31.4% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
409/23
711/24
202/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
4E
0F
Potential for minimal harm
0A
3B
0C
February 2, 2026Standard inspection · 2 citations
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations and interviews, the facility failed to maintain an infection prevention and control program designed to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to:1. Perform hand hygiene as indicated for two of four Residents (#66 and #88) observed during medication administration; and2. For Resident #83, ensure his/her oxygen (O2) concentrator (an electronically operated device that separates oxygen from room air and provides high concentration of oxygen through a nasal cannula) was maintained in a sanitary manner.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review, the facility failed to complete a discharge assessment to ensure timely coding and transmitting of a Minimum Data Set (MDS) assessment for one Resident (#48), out of a total sample of 20 residents.
November 20, 2024Standard inspection · 7 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure all medications used in the facility were stored and labeled in accordance with currently accepted professional standards. Specifically, the facility failed to ensure staff properly labeled and stored all medications in three of four medication carts reviewed.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to timely report completed investigations to the Department of Public Health's (DPH) Health Care Facility Reporting System (HCFRS- a web-based system that health care facilities must use to report incidents and allegations of abuse, neglect and misappropriation) as required for two Residents (#16 and #2), out of a total sample of 20 residents. Specifically, the facility failed: 1. For Resident #16, to ensure a bruise of unknown origin was reported to DPH within 24 hours as required; and 2. For Resident #2, to ensure an allegation of abuse was reported to DPH within two hours as required.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement an individualized, person-centered care plan to meet the physical, psychosocial, and functional needs for one Resident (#40), out of 20 sampled residents. Specifically, the facility failed to ensure a comprehensive care plan was developed and implemented for the care and maintenance of an indwelling urinary catheter device (a thin, flexible tube inserted into the bladder to drain urine).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure professional standards of care were met for one Resident (#96), out of a total sample of 20 residents. Specifically, the facility failed to obtain a physician's order for the self-administration of medications.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview, observation, and record review, the facility failed to ensure staff implemented dialysis care and services consistent with professional standards of practice for one Resident (#44), out of 20 sampled residents. Specifically, the facility failed for Resident #44, to notify the physician and obtain orders for removal of the pressure dressing applied by the dialysis center to the left arm Arteriovenous (AV) fistula (a surgically connected artery and vein used for long term dialysis), to provide monitoring of the AV site for complications or signs of infection, and to develop and implement a care plan for the care and maintenance of the AV site.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on interview and record review, the facility failed to ensure that Minimum Data Set (MDS) assessments were transmitted within 14 days after a resident assessment was completed for two Residents (#40 and #101), out of a total sample of 20 residents.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure accurate coding of the Minimum Data Set (MDS) assessments were completed for one Resident (#10), out of a total sample of 20 residents. Specifically, the facility failed for Resident #10, to accurately code the diagnosis of depression on 6 out of 7 MDS assessments reviewed.
September 7, 2023Standard inspection · 4 citations
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility failed to issue notices of transfer paperwork to the Resident, Resident Representative, and the Office of the Long-Term Care Ombudsman for five Residents (#19, #72, #22, #38, and #64), out of 18 sampled residents, as required.
- E Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review, policy review, and interview, the facility failed to provide Notice of Bed Hold Policy and readmission paperwork to the Resident and/or their Representative for four Residents (#19, #72, #22, and #64), out of 18 sampled residents, as required.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, policy review, and interview, the facility failed to adhere to food safety requirements to prevent the spread of food borne illnesses. Specifically, the facility failed to ensure staff performed hand hygiene after doffing (removing) and donning (putting on) disposable gloves during the lunch meal preparation.
- D Give the resident's representative the ability to exercise the resident's rights.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure a resident representative did not make decisions beyond the extent allowed by the court or delegated by the resident for one Resident (#14), out of a total sample of 18 residents.
Fire safety inspections
12 fire safety citations on file: 3 on February 2, 2026, 9 on November 20, 2024.
Every fire safety citation12 citations
- F Install an approved automatic sprinkler system.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Implement emergency and standby power systems.
- F Install noncombustible or limited-combustible interior walls.
- F Install an approved automatic sprinkler system.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Provide a written emergency evacuation plan.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.40 | 3.86 | 3.86 |
| Registered nurses | 0.51 | 0.65 | 0.69 |
| All nursing staff on weekends | 4.19 | 3.48 | 3.42 |
| Nurse aides | 2.51 | ||
| Licensed practical nurses | 1.38 | ||
| Nursing staff turnover (share who left in a year) | 31.4% | 38.2% | 45.8% |
| Registered nurse turnover | 23.1% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.39 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.49 on weekdays and 4.19 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.63 in April to June 2025 to 4.40 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.40 | 0.51 | 4.49 | 4.19 | 5.9% | 0 of 90 | 99 |
| Oct to Dec 2025 | 4.56 | 0.55 | 4.66 | 4.29 | 8.2% | 0 of 92 | 100 |
| Jul to Sep 2025 | 4.42 | 0.53 | 4.53 | 4.14 | 8.3% | 0 of 92 | 101 |
| Apr to Jun 2025 | 4.63 | 0.56 | 4.77 | 4.26 | 4.4% | 0 of 91 | 97 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.6 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.4 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.6 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.3 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.0 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 33.5 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.8 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.5 | 1.8 |
Owners and operators
Legal business name: GERIATRIC AUTHORITY OF MILFORD.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Geriatric Authority of Milford | 5% or greater direct ownership interest | Organization | 100% | 05/20/1982 |
| Earl, Cathyann | W-2 managing employee | Individual | 12/02/2013 | |
| Isabella, Michael | W-2 managing employee | Individual | 04/10/2017 | |
| Geriatric Authority of Milford | Operational/managerial control | Organization | 05/20/1982 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on February 2, 2026: "Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on September 7, 2023: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on February 2, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on November 20, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
Other nursing homes nearby
- Blaire House of Milford Milford, 2.1 mi · 1 of 5 stars · 55 citations
- Oc Milford Gardens LLC Milford, 2.7 mi · 1 of 5 stars · 28 citations
- Adviniacare at Northbridge Northbridge, 5 mi · 3 of 5 stars · 33 citations
- Blackstone Valley Health and Rehabilitation Whitinsville, 6.3 mi · 3 of 5 stars · 28 citations
- Lydia Taft House Uxbridge, 7.2 mi · 5 of 5 stars · 7 citations
- Waterview Lodge LLC, Rehabilitation & Healthcare Ashland, 7.4 mi · 3 of 5 stars · 37 citations
- Medway Country Manor Skilled Nursing & Rehabilitat Medway, 7.4 mi · not rated · 63 citations
- Timothy Daniels House Holliston, 7.5 mi · 4 of 5 stars · 26 citations
Common questions
- What is Countryside Health Care of Milford's Medicare star rating?
- CMS rates Countryside Health Care of Milford 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Countryside Health Care of Milford get at its last inspection?
- 2 health deficiencies at the standard inspection on February 2, 2026. The Massachusetts average is 6.8.
- Has Countryside Health Care of Milford been fined?
- CMS lists no fines in the last three years.
- Does Countryside Health Care of Milford accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Countryside Health Care of Milford?
- CMS lists 4 owners and managers. Legal business name: GERIATRIC AUTHORITY OF MILFORD.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.