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Grandvue Medical Care Facility

1728 South Peninsula Road, East Jordan, MI 49727 · Charlevoix County · (231) 536-2286

113 certified beds, about 95 residents a day · Government - County · Medicare and Medicaid since 1967

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
5 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 235062 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 22, 2026, inspectors cited 7 health deficiencies (the Michigan average is 9.9, the national average 9.2).

Of 19 health citations since April 2024, 3 were rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.39 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.92 of those hours.

42.7% of nursing staff left within the year CMS measured (Michigan average 44.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
3G
0H
0I
Potential for more than minimal harm
12D
2E
2F
Potential for minimal harm
0A
0B
0C
April 22, 2026Standard inspection · 7 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on observation and interview, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings Include:On 4/20/2026 at 11:42 AM observed Certified Nursing Assistant (CNA) P use a probe thermometer to take temperatures of a food item they were reheating in the microwave. The probe thermometer was observed to not have a protective sheath covering on it as it was being pulled from storage in the drawer. CNA P wiped the thermometer with an alcohol wipe prior to inserting it in the food product. Prior to placing the thermometer back into the drawer, CNA P wiped the thermometer again but did not place a protective sheath onto the cleaned thermometer prior to placing it in the drawer. [...]
  2. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2026
    Inspectors wroteBased on interview and record review, the facility failed to protect residents' rights to be free from verbal and mental abuse by a resident for two Residents (#4 & #62) of four residents reviewed for resident-to-resident abuse.
  3. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to notify the State Agency (SA) of verbal and physical resident-to-resident altercations for three Residents (#4, #9, & #10) of four residents reviewed for abuse.
  4. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2026
    Inspectors wroteBased on interview and record review, the facility failed to investigate resident-to-resident abuse for three Residents (#4, #9, & #62) of four residents reviewed for investigation of abuse.
  5. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure the Long-Term Care Ombudsman was notified of a resident's discharge from the facility and ensure pertinent medical records were sent to the receiving provider upon transfer for two Residents (#3 & #6) of two residents reviewed for discharge practices.
  6. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 5, 2026
    Inspectors wroteBased on interview and record review, the facility failed to provide hospice documentation for one Resident (#8) of one resident reviewed for hospice care services. This deficient practice resulted in the potential for uncoordinated care between the provider and the hospice care service.
  7. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 29, 2026
    Inspectors wroteBased on observation, interview, and record review the facility failed to store respiratory equipment in a sanitary manner for two Residents (#35 & #47) of two residents reviewed for respiratory care.
January 21, 2026Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteThis deficient practice pertains to Intake 2711152. Based on observation, interview, and record review, the facility failed to protect a resident's right to be free from verbal abuse by a staff member for one Resident (#1) of three residents reviewed for abuse and neglect. This deficient practice resulted in psychosocial harm and mental anguish for Resident #1 based on the reasonable personal concept. Findings Include:Resident #1 (R1)Review of the Electronic Medical Record (EMR) revealed R1 was a [AGE] year-old male who admitted to the facility on [DATE] with diagnoses including dementia, aphasia (a language disorder that impairs a person's ability to communicate, affecting speaking and understanding), overactive bladder, urinary incontinence, and need for assistance for personal care. Review of Section C: [...]
December 17, 2025Complaint inspection · 1 citation
  1. G
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 27, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to monitor and record accurate weights per standard practice of care for one Resident (R1) of three residents reviewed for weight loss. This deficient practice resulted in R1 having a significant weight loss with no interventions.
May 15, 2025Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 13, 2025
    Inspectors wroteThis deficient practice pertains to Facility Reported Incident (FRI) MI00153071. Based on observation, interview, and record review, the facility failed to maintain a complete and accurate medical record following an unwitnessed fall for one Resident (#1) of 3 residents reviewed for medical records.
March 20, 2025Standard inspection · 8 citations
  1. G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) May 6, 2025
    Inspectors wroteBased on interview and record review, the facility failed to follow physician orders for readmission to the facility in two Residents (#25 and #15) of three residents reviewed for quality of care following hospitalization. This deficient practice resulted in rehospitalization for excessive clotting times following a history of GI bleed for R25 and rehospitalization with worsening urosepsis for R15.
  2. F
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    F868 · Administration · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteBased on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) committee met at least once per quarter with the required committee members resulting in the potential for quality-of-care concerns for all 93 residents in the facility.
  3. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteBased on interview and record review, the facility failed to notify the resident and/or resident representative in writing with the reason for a transfer out of the facility for four Residents (#15, #25, #87, #34) of four residents reviewed for transfer and/or discharge.
  4. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to properly label medications and dispose of expired or discontinued medications in three medication carts of four medication carts reviewed and one medication room of two medication rooms reviewed for medication storage.
  5. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Minimum Data Set (MDS) assessment documentation was accurate for one Resident (#23) of 19 residents reviewed for assessments. This deficient practice resulted in the potential for lack of appropriate care and services.
  6. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to update the person-centered care plan for the management and prevention of wounds for one Resident (#53) of one resident reviewed for pressure injuries, resulting in the potential for unmet care needs.
  7. D
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    F770 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteF770 Grandvue Based on interview and record review, the facility failed to ensure laboratory services were provided to meet the needs of one Resident (#25) of one resident reviewed for laboratory services.
  8. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 13, 2025
    Inspectors wroteF883 Grandvue Based on interview and record review, the facility failed to administer recommended pneumococcal vaccinations or document the clinical reasons for withholding the pneumococcal vaccinations in three Residents (#36, #75, and #15) of five residents reviewed for immunizations.
April 3, 2024Standard inspection, Complaint inspection · 1 citation
  1. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteThis deficiency pertains to Facility-Reported Incident intake #MI00143534 Based on interview and record review, the facility failed to ensure one Resident (#292) of one resident reviewed for significant medication errors received the correct medication as ordered by the physician. This deficient practice resulted in R292 receiving an unprescribed antipsychotic medication.

Fire safety inspections

7 fire safety citations on file: 4 on April 22, 2026, 2 on March 20, 2025, 1 on April 3, 2024.

Every fire safety citation7 citations
  1. F
    Provide properly protected cooking facilities.
    K 324 · April 22, 2026 · Corrected (the home has a date of correction)
  2. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · April 22, 2026 · Corrected (the home has a date of correction)
  3. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · April 22, 2026 · Corrected (the home has a date of correction)
  4. D
    Install an approved automatic sprinkler system.
    K 351 · April 22, 2026 · Corrected (the home has a date of correction)
  5. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · March 20, 2025 · Corrected (the home has a date of correction)
  6. E
    Have power receptacles that are properly grounded.
    K 912 · March 20, 2025 · Corrected (the home has a date of correction)
  7. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 3, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
December 17, 2025Payment Denial 23 days from January 21, 2026
March 20, 2025Payment Denial 18 days from April 18, 2025

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMichiganUnited States
All nursing staff (RN, LPN and aides)4.393.993.86
Registered nurses0.920.780.69
All nursing staff on weekends4.123.503.42
Nurse aides2.84
Licensed practical nurses0.62
Nursing staff turnover (share who left in a year)42.7%44.1%45.8%
Registered nurse turnover46.2%39.2%42.9%
Administrators who left0

CMS expects 3.23 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.49 on weekdays and 4.12 on weekends, 8% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 21.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.58 in April to June 2025 to 4.39 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.390.924.494.12 21.3%0 of 9095
Oct to Dec 20254.370.904.523.97 22.9%0 of 9297
Jul to Sep 20254.600.934.804.10 19.9%0 of 9293
Apr to Jun 20254.580.944.843.93 16.7%0 of 9195
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Michigan, Jan to Mar 20263.950.704.143.453.3%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMichiganUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
20.910.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.20.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.01.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.73.03.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
5.61.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
24.612.014.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.45.14.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
18.114.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
15.824.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
8.311.712.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.41.61.8

Owners and operators

Legal business name: COUNTY OF CHARLEVOIX.

NameRoleTypeShareSince
County of Charlevoix5% or greater direct ownership interestOrganization100%01/01/1966
Andrews, PaulCorporate directorIndividual11/09/2018
Chamberlain, JoshuaCorporate directorIndividual01/01/2023
Jason, MaryCorporate directorIndividual11/01/2014
Taylor, JosephCorporate directorIndividual06/01/2021
Thrush, ToryCorporate directorIndividual09/11/2024
Feihel, DennisOperational/managerial controlIndividual05/05/2024
Hoffman, StevenOperational/managerial controlIndividual09/09/2013
Taylor, JosephOperational/managerial controlIndividual06/01/2021
County of CharlevoixAdp of the SNFOrganization01/01/1966
Andrews, PaulAdp of the SNFIndividual01/22/2025
Chamberlain, JoshuaAdp of the SNFIndividual01/22/2025
Feihel, DennisAdp of the SNFIndividual05/05/2024
Hoffman, StevenAdp of the SNFIndividual09/09/2013
Jason, MaryAdp of the SNFIndividual01/22/2025
Taylor, JosephAdp of the SNFIndividual06/01/2021
Thrush, ToryAdp of the SNFIndividual01/22/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on April 22, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  2. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 3 problems in this area, most recently on April 22, 2026: "Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 15, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on April 22, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."

Other nursing homes nearby

Michigan contacts for a concern about a nursing home

These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.

Common questions

What is Grandvue Medical Care Facility's Medicare star rating?
CMS rates Grandvue Medical Care Facility 3 out of 5 stars overall, with 2 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Grandvue Medical Care Facility get at its last inspection?
7 health deficiencies at the standard inspection on April 22, 2026. The Michigan average is 9.9.
Has Grandvue Medical Care Facility been fined?
CMS lists no fines in the last three years.
Does Grandvue Medical Care Facility accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Grandvue Medical Care Facility?
CMS lists 17 owners and managers. Legal business name: COUNTY OF CHARLEVOIX.

Sources

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