Heather Knoll Retirement Village
1134 North Ave, Tallmadge, OH 44278 · Summit County · (330) 688-8600
115 certified beds, about 106 residents a day · For profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365739 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 6, 2025, inspectors cited 1 health deficiency (the Ohio average is 10.5, the national average 9.2).
None of its 9 health citations since September 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.25 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.52 of those hours.
52.8% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Sprenger Health Care Systems, an affiliated group of 12 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
January 29, 2026Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, interview, review of AccuWeather forecast and facility policy review, the facility failed to ensure Resident #61 did not exit the facility without staff knowledge, failed to complete a full investigation and health assessment after Resident #61 exited the facility without a coat in 18 degrees Fahrenheit (F) temperatures, and failed to notify Resident #61's responsible party of the incident. This affected one (Resident #61) of three residents reviewed for safety.
August 15, 2025Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, the facility failed to ensure Resident #1's medical record was accurate and complete. This finding affected one (Resident #1) of three resident records reviewed for accurate documentation. The facility census was 110.
March 6, 2025Standard inspection · 1 citation
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observations, interviews, record review and policy review, the facility failed to provide meaningful activities of interest. This affected one resident #(#89) of one resident reviewed for activities. The facility census was 107.
October 16, 2024Complaint inspection · 3 citations
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, record review, review of facility policy and review of manufacturers instructions, the facility failed to ensure Resident #108 received proper treatment and care planned interventions to prevent the development of redness and moisture associated skin damage to his buttocks, scrotum, and penis. In addition the facility failed to ensure Resident #20 had appropriate incontinence care. This affected two residents (Resident's #20 and #108) out of four reviewed for incontinence care. The facility census was 107.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview, record review, and review of the facility policy the facility failed to follow Resident #66's physician orders and care planned interventions to ensure the resident was free from significant medication error. This affected one resident out of five reviewed for medication administration. The facility census was 107.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, record review and review of the facility policy the facility failed to ensure Resident #65's incontinence care was provided in a sanitary manner and staff donned appropriate PPE for Resident #66 who required enhanced barrier precautions when entering the room to provide incontinence care. This affected one resident (Resident #65) of four residents reviewed for incontinence care and one resident (Resident #66) of one resident observed for enhanced barrier precautions.
September 29, 2022Standard inspection · 1 citation
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure appropriate tracheostomy care was completed for Resident #2. This affected one (Resident #2) of one resident reviewed for tracheostomy care.
September 12, 2019Standard inspection · 2 citations
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, record review, and interview, the facility failed to provide full visual privacy during the provision of wound care for two (Resident #7 and Resident #51) of two sampled residents observed during the provision of wound care.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review, and interview, the facility failed to provide care in a manner to prevent cross contamination for two (Resident #7 and Resident #30) of four sampled residents for whom the provision of care was observed.
Fire safety inspections
16 fire safety citations on file: 5 on March 6, 2025, 6 on September 29, 2022, 5 on September 12, 2019.
Every fire safety citation16 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E Have exits that are accessible at all times.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Have properly installed electrical wiring and gas equipment.
- E Have restrictions on the use of portable space heaters.
- F Use approved construction type or materials.
- F Install an approved automatic sprinkler system.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure proper usage of power strips and extension cords.
- D Have proper medical gas storage and administration areas.
- F Conduct testing and exercise requirements.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- E Ensure proper usage of power strips and extension cords.
- C Address subsistence needs for staff and patients.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.25 | 3.69 | 3.86 |
| Registered nurses | 0.52 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.84 | 3.28 | 3.42 |
| Nurse aides | 1.70 | ||
| Licensed practical nurses | 1.03 | ||
| Nursing staff turnover (share who left in a year) | 52.8% | 48.7% | 45.8% |
| Registered nurse turnover | 23.1% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.95 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.42 on weekdays and 2.84 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 5.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.21 in April to June 2025 to 3.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.25 | 0.52 | 3.42 | 2.84 | 5.3% | 0 of 90 | 106 |
| Oct to Dec 2025 | 3.19 | 0.58 | 3.34 | 2.81 | 4.4% | 0 of 92 | 108 |
| Jul to Sep 2025 | 3.13 | 0.62 | 3.27 | 2.77 | 9.7% | 0 of 92 | 105 |
| Apr to Jun 2025 | 3.21 | 0.62 | 3.34 | 2.89 | 8.5% | 0 of 91 | 103 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.6 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.8 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.3 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.8 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 0.0 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.5 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.7 | 12.9 | 12.0 |
Owners and operators
Legal business name: HEATHER KNOLL RETIREMENT VILLAGE INC. CMS links this home to Sprenger Health Care Systems, a group of 12 nursing homes averaging 3.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bluesky Healthcare Inc | 5% or greater direct ownership interest | Organization | 100% | 04/14/2005 |
| Hutsenpiller, Wendie | 5% or greater indirect ownership interest | Individual | 18% | 04/14/2005 |
| Malanowski, Kenneth | 5% or greater indirect ownership interest | Individual | 20% | 04/14/2005 |
| Sprenger, Nicole | 5% or greater indirect ownership interest | Individual | 31% | 04/14/2005 |
| Sprenger, Tracey | 5% or greater indirect ownership interest | Individual | 31% | 04/14/2005 |
| Fox, Emily | Corporate officer | Individual | 12/31/2024 | |
| Kuhn, Shannon | Corporate officer | Individual | 12/31/2024 | |
| Malanowki, Brandon | Corporate officer | Individual | 12/31/2024 | |
| Cms & Co. Management Services, Inc. | Operational/managerial control | Organization | 10/01/2005 | |
| Courtock, Melissa | Operational/managerial control | Individual | 12/02/2002 | |
| Epperly, Robert | Operational/managerial control | Individual | 01/20/2022 | |
| Fox, Emily | Operational/managerial control | Individual | 12/31/2024 | |
| Gollinger, Kristen | Operational/managerial control | Individual | 11/13/2000 | |
| Kuhn, Shannon | Operational/managerial control | Individual | 12/31/2024 | |
| Malanowki, Brandon | Operational/managerial control | Individual | 12/31/2024 | |
| Marino-Freetage, Jaime | Operational/managerial control | Individual | 03/01/2011 | |
| McQueen, Amanda | Operational/managerial control | Individual | 12/22/2023 | |
| Micale, Jacob | Operational/managerial control | Individual | 02/20/2023 | |
| Miller, Kimberly | Operational/managerial control | Individual | 06/01/2021 | |
| Patyak, Michael | Operational/managerial control | Individual | 03/21/2022 | |
| Citrin Cooperman and Company, LLP | Adp of the SNF | Organization | 02/01/2025 | |
| Cms & Co. Management Services, Inc. | Adp of the SNF | Organization | 09/10/2025 | |
| Delta Health Care Consultants, Inc. | Adp of the SNF | Organization | 01/01/2008 | |
| Heather Knoll Rental Properties LLC | Adp of the SNF | Organization | 04/14/2005 | |
| Huntington | Adp of the SNF | Organization | 10/01/2001 | |
| Wellspring Staffing, Inc. | Adp of the SNF | Organization | 10/15/2021 | |
| Courtock, Melissa | Adp of the SNF | Individual | 12/02/2002 | |
| Epperly, Robert | Adp of the SNF | Individual | 01/20/2022 | |
| Fox, Emily | Adp of the SNF | Individual | 12/31/2024 | |
| Gollinger, Kristen | Adp of the SNF | Individual | 11/13/2000 | |
| Kuhn, Shannon | Adp of the SNF | Individual | 12/31/2024 | |
| Malanowki, Brandon | Adp of the SNF | Individual | 12/31/2024 | |
| Malanowski, Kenneth | Adp of the SNF | Individual | 07/01/2008 | |
| Marino-Freetage, Jaime | Adp of the SNF | Individual | 03/01/2011 | |
| McQueen, Amanda | Adp of the SNF | Individual | 12/22/2023 | |
| Micale, Jacob | Adp of the SNF | Individual | 02/20/2023 | |
| Miller, Kimberly | Adp of the SNF | Individual | 06/01/2021 | |
| Patyak, Michael | Adp of the SNF | Individual | 03/21/2022 | |
| Sawulski, Jennifer | Adp of the SNF | Individual | 07/01/2008 | |
| Skidmore, Jodi | Adp of the SNF | Individual | 07/01/2008 | |
| Sprenger, Nicole | Adp of the SNF | Individual | 04/14/2005 | |
| Sprenger, Tracey | Adp of the SNF | Individual | 04/14/2005 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on January 29, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on October 16, 2024: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on August 15, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on October 16, 2024: "Ensure that residents are free from significant medication errors."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.84 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Tallmadge Health & Rehab Center Tallmadge, 1.1 mi · 1 of 5 stars · 37 citations
- Falls Village Skilled Nursing & Rehabilitation Cuyahoga Falls, 2 mi · 5 of 5 stars · 15 citations
- The Pinnacle Rehabilitation and Nursing Center Tallmadge, 2.1 mi · 5 of 5 stars · 8 citations
- Altercare of Cuyahoga Falls Ctr for Rehab & Nursin Cuyahoga Falls, 2.5 mi · 1 of 5 stars · 33 citations
- The Colony Healthcare Center Tallmadge, 2.7 mi · 3 of 5 stars · 46 citations
- The Pavilion at Stow for Nursing and Rehabilitatio Stow, 3.1 mi · 3 of 5 stars · 17 citations
- Arbors at Stow Stow, 3.6 mi · 2 of 5 stars · 43 citations
- Continuing Healthcare of Cuyahoga Falls Cuyahoga Falls, 3.9 mi · not rated · 91 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Heather Knoll Retirement Village's Medicare star rating?
- CMS rates Heather Knoll Retirement Village 5 out of 5 stars overall, with 5 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heather Knoll Retirement Village get at its last inspection?
- 1 health deficiency at the standard inspection on March 6, 2025. The Ohio average is 10.5.
- Has Heather Knoll Retirement Village been fined?
- CMS lists no fines in the last three years.
- Does Heather Knoll Retirement Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heather Knoll Retirement Village?
- CMS lists 42 owners and managers, and links the home to Sprenger Health Care Systems. Legal business name: HEATHER KNOLL RETIREMENT VILLAGE INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.