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Hillcrest Raleigh at Crabtree Valley
3830 Blue Ridge Road, Raleigh, NC 27612 · Wake County · (919) 781-4900
134 certified beds, about 94 residents a day · For profit - Corporation · Medicare and Medicaid since 2012
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345555 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 14, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 6 health citations since December 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.08 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.76 of those hours.
47.4% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
412/23
003/25
112/25
105/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
3D
0E
0F
Potential for minimal harm
0A
2B
0C
May 14, 2026Standard inspection · 1 citation
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to complete or transmit to CMS (The Centers for Medicare and Medicaid Services) database a discharge Minimum Data Set (MDS) assessment for 7 of 10 residents reviewed for discharge MDS assessments (Resident #20, #80, #109, #36, #58, #77, and #142).
December 9, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, and interviews with staff, Director of Nursing, and Medical Director, the facility failed to transfer Resident #1 safely with a mechanical lift which resulted in an avoidable injury. Resident #1 had right sided hemiplegia (severe paralysis on the right side of the body) and right foot drop (difficulty lifting the front part of the right foot). While Nurse Aide (NA) #1 and NA #5 were transferring Resident #1 her paralyzed right foot got caught in the recliner footrest. emergency room X-rays results noted a closed fracture of proximal end of the right tibia (fracture of the upper shin bone, just below the knee). Resident #1 was evaluated in the emergency department where nonoperative management with a knee immobilizer was determined and a follow-up with orthopedics. [...]
March 20, 2025Standard inspection · 0 citations
December 15, 2023Standard inspection, Complaint inspection · 4 citations
- G Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, staff interviews, and record review, the facility staff failed to disinfect a shared blood glucose meter (glucometer) between residents with an approved disinfectant wipe for 2 of 3 residents whose blood glucose levels were checked (Resident #36 and Resident #81). This occurred while there was a resident with known bloodborne pathogens in the facility. Shared glucometers can be contaminated with blood and must be cleaned and disinfected after each use with an approved product and procedure. Failure to use an Environmental Protection Agency (EPA)-approved disinfectant in accordance with the manufacturer's instructions for disinfection of the glucometer potentially exposes residents to the spread of blood borne infections.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, resident and staff interviews, and record review, the facility failed to determine whether the self-administration of medications was clinically appropriate for 1 of 1 sampled resident (Resident #44) who was observed to have medications at bedside.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and staff interviews, the facility failed to maintain accurate advanced directive (code status) information throughout the medical record for 1 of 29 residents reviewed for advanced directives (Resident #9).
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to ensure Minimum Data Set (MDS) assessments were transmitted to the Centers for Medicare and Medicaid Services (CMS) database for 26 of 26 residents reviewed for resident assessment (Resident #77, #84, #21, #88, #41, #18, #24, #92, #47, #44, #56, #47, #83, #75, #95, #28, #64, #81, #65 #36, #39, #94, #74, #19, #35, and #52).
Fire safety inspections
15 fire safety citations on file: 1 on March 20, 2025, 12 on December 15, 2023, 2 on September 16, 2022.
Every fire safety citation15 citations
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have proper medical gas storage and administration areas.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- D Install properly constructed windows in hallway walls or doors.
- D Have a battery powered remote alarm panel in a location accessible by operating personnel.
- D Meet requirements for the use and maintenance of medical gas equipment.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install a fire alarm system that can be heard throughout the facility.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.08 | 3.85 | 3.86 |
| Registered nurses | 0.76 | 0.62 | 0.69 |
| All nursing staff on weekends | 4.68 | 3.42 | 3.42 |
| Nurse aides | 3.19 | ||
| Licensed practical nurses | 1.14 | ||
| Nursing staff turnover (share who left in a year) | 47.4% | 49.0% | 45.8% |
| Registered nurse turnover | 51.7% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.46 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.24 on weekdays and 4.68 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.60 in April to June 2025 to 5.08 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.08 | 0.76 | 5.24 | 4.68 | 3.1% | 0 of 90 | 94 |
| Oct to Dec 2025 | 4.72 | 0.80 | 4.89 | 4.26 | 5.3% | 0 of 92 | 99 |
| Jul to Sep 2025 | 4.83 | 0.98 | 5.05 | 4.27 | 3.6% | 0 of 92 | 96 |
| Apr to Jun 2025 | 4.60 | 0.74 | 4.82 | 4.04 | 4.7% | 0 of 91 | 100 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 25.0 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 7.6 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.5 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.7 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.4 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.6 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.1 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.6 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.8 | 1.8 |
Owners and operators
Legal business name: HILLCREST RALEIGH AT CRABTREE, LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hillcrest Convalescent Center, Inc. | 5% or greater direct ownership interest | Organization | 100% | 02/10/2015 |
| Hoover, Nadine | Indirect ownership interest | Individual | 03/01/2018 | |
| Hoover, William | Indirect ownership interest | Individual | 03/01/2018 | |
| Smith, Lenwood | Indirect ownership interest | Individual | 10/01/2017 | |
| Smith, Thomas | Indirect ownership interest | Individual | 10/01/2017 | |
| Smith, Valerie | Indirect ownership interest | Individual | 07/01/2023 | |
| Tattersall, Crystal | Indirect ownership interest | Individual | 03/01/2018 | |
| Branch Banking & Trust Company | 5% or greater mortgage interest | Organization | 07/07/2015 | |
| Branch Banking & Trust Company | 5% or greater security interest | Organization | 07/07/2015 | |
| Hoover, Nadine | Corporate director | Individual | 07/07/2015 | |
| Hoover, William | Corporate officer | Individual | 02/10/2015 | |
| Smith, Thomas | Corporate officer | Individual | 02/10/2015 | |
| Humayun, Dabiruddin | Operational/managerial control | Individual | 07/07/2015 | |
| Judd, Leslie | Operational/managerial control | Individual | 07/07/2015 | |
| Lee, Lisa | Operational/managerial control | Individual | 07/07/2015 | |
| Hillcrest Convalescent Center, Inc. | Adp of the SNF | Organization | 03/19/2025 | |
| Hoover, William | Adp of the SNF | Individual | 07/07/2015 | |
| Humayun, Dabiruddin | Adp of the SNF | Individual | 07/07/2015 | |
| Judd, Leslie | Adp of the SNF | Individual | 07/07/2015 | |
| Lee, Lisa | Adp of the SNF | Individual | 07/07/2015 | |
| Tattersall, Crystal | Adp of the SNF | Individual | 07/07/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on May 14, 2026: "Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on December 15, 2023: "Allow residents to self-administer drugs if determined clinically appropriate."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on December 9, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on December 15, 2023: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Rex Rehab & Nursing Care Center Raleigh, 1.6 mi · 5 of 5 stars · 9 citations
- Bloomsbury at Hayes Barton Place Raleigh, 2 mi · not rated · 0 citations
- The Cardinal at North Hills Raleigh, 2.6 mi · 3 of 5 stars · 4 citations
- Raleigh Rehabilitation Center Raleigh, 3 mi · 3 of 5 stars · 18 citations
- The Rosewood Health Center Raleigh, 4.7 mi · 5 of 5 stars · 7 citations
- Pruitthealth-Raleigh Raleigh, 5.9 mi · 3 of 5 stars · 30 citations
- Tower Nursing and Rehabilitation Center Raleigh, 6 mi · 3 of 5 stars · 21 citations
- Litchford Falls Health and Rehabilitation Center Raleigh, 6 mi · 1 of 5 stars · 22 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Hillcrest Raleigh at Crabtree Valley's Medicare star rating?
- CMS rates Hillcrest Raleigh at Crabtree Valley 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hillcrest Raleigh at Crabtree Valley get at its last inspection?
- 1 health deficiency at the standard inspection on May 14, 2026. The North Carolina average is 4.7.
- Has Hillcrest Raleigh at Crabtree Valley been fined?
- CMS lists no fines in the last three years.
- Does Hillcrest Raleigh at Crabtree Valley accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hillcrest Raleigh at Crabtree Valley?
- CMS lists 21 owners and managers. Legal business name: HILLCREST RALEIGH AT CRABTREE, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.