Lourdes Rehabilitation and Healthcare Center
2300 Watkins Lake Rd, Waterford, MI 48328 · Oakland County · (248) 886-5613
80 certified beds, about 70 residents a day · Non profit - Church related · Medicare and Medicaid since 1976
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235252 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 28, 2025, inspectors cited 1 health deficiency (the Michigan average is 9.9, the national average 9.2).
Of 12 health citations since August 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.99 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 0.86 of those hours.
25.3% of nursing staff left within the year CMS measured (Michigan average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.
June 29, 2026Complaint inspection · 1 citation
- G Assist a resident in gaining access to vision and hearing services.
Inspectors wroteThis citation pertains to Complaint 3052364Based on observation, interview and record review, the facility failed to ensure vision services were provided for one (R801) of two residents reviewed for vision services resulting in emergency laser surgery to reduce eye pressure and lost vision in the left eye.
August 28, 2025Standard inspection · 1 citation
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure wound treatments/interventions were completed for one resident (R21) of one resident reviewed for pressure ulcers.
July 23, 2024Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen and failed to ensure dishware was properly sanitized. This deficient practice had the potential to affect all residents that consume food from the kitchen.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to properly utilize personal protective equipment (PPE) for three (R20, R53, and R169) of three residents reviewed for transmission based precautions (TBP).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review the facility failed to ensure non-pharmacological interventions were utilized prior to the use of an as needed anti-anxiety medication for one resident (R23) of five residents reviewed for unnecessary medications, resulting in the potential for inappropriate use of an anti-anxiety medication.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on interview and record review, the facility failed to obtain labs in a timely matter for one resident, (R81) of one resident reviewed for labs, resulting in the potential for delayed treatment.
August 24, 2023Standard inspection · 6 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review the facility failed to implement adequate, effective resident specific interventions for a resident with a diagnosis of dementia and a history of a fall, failed to communicate effectively from the therapy staff to the nursing staff and document/implement the safest mode of transferring and ambulation for one (R15) of three residents reviewed for falls, resulting in the resident to have been transferred and admitted to the hospital for a higher level of care, identified to have a right parietal scalp hematoma and laceration that required five staples and an acute right-sided subdural hematoma measuring 0.9 cm (centimeters) in thickness and causing mild mass effect on the subjacent right frontal lobe.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure two residents (R26 and R178) of four residents reviewed for medications were assessed for the safe self-administration of medication and to have medication kept at the bedside.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a competency assessment was completed for one (R27) of five residents reviewed for advance directives, resulting in the facility to have allowed a family member to have signed medical consents and make health care decisions for R27 without the resident to have been deemed incompetent to make decisions regarding their care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record reviews the facility failed to notify the physician of change of a resident's skin condition (R63), ensure a physician order was implemented for a treatment and proper storage of ointments for two (R's 43 & 63) of four residents reviewed for medications stored at the bedside.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to appropriately prepare a PICC (peripherally inserted central catheter, used for infusion of intravenous fluids or medications) line prior to intravenous administration of antibiotics for one resident (R26) of one resident reviewed for PICC lines, resulting in the potential for infection.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a medication error rate less than five percent for one resident, (R26) of four residents reviewed for medication administration, resulting in a medication error rate of 9.09%.
Fire safety inspections
1 fire safety citation on file: 1 on July 23, 2024.
Every fire safety citation1 citation
- D Have restrictions on the use of flammable curtains.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.99 | 3.99 | 3.86 |
| Registered nurses | 0.86 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.53 | 3.50 | 3.42 |
| Nurse aides | 2.07 | ||
| Licensed practical nurses | 1.05 | ||
| Nursing staff turnover (share who left in a year) | 25.3% | 44.1% | 45.8% |
| Registered nurse turnover | 53.3% | 39.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.59 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.17 on weekdays and 3.53 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.86 in April to June 2025 to 3.99 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.99 | 0.86 | 4.17 | 3.53 | 2.0% | 0 of 90 | 70 |
| Oct to Dec 2025 | 3.97 | 0.73 | 4.13 | 3.58 | 1.2% | 0 of 92 | 70 |
| Jul to Sep 2025 | 3.94 | 0.71 | 4.13 | 3.46 | 0.2% | 0 of 92 | 70 |
| Apr to Jun 2025 | 3.86 | 0.84 | 4.03 | 3.44 | 1.1% | 0 of 91 | 73 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Michigan
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Michigan, all employers | |||
| CNAs (nursing assistants) | $19.03 | $18.35 to $21.59 | 43,290 |
| LPNs and LVNs | $31.47 | $29.83 to $35.52 | 10,880 |
| Registered nurses | $45.34 | $39.46 to $49.74 | 104,950 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 16.8 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.4 | 12.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.9 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.6 | 14.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.2 | 24.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.7 | 11.7 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.0 | 1.6 | 1.8 |
Owners and operators
Legal business name: LOURDES, INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Aziz, Nada | Contracted managing employee | Individual | 06/01/2018 | |
| McGee, Maureen | W-2 managing employee | Individual | 11/01/2018 | |
| Asdell, Erin | Corporate director | Individual | 11/01/2023 | |
| Bachman, Janice | Corporate director | Individual | 11/01/2013 | |
| Boal, James | Corporate director | Individual | 11/01/2024 | |
| Gifford, Linda | Corporate director | Individual | 10/13/2014 | |
| Holden, Margaret | Corporate director | Individual | 11/01/2023 | |
| Lefevre, Michael | Corporate director | Individual | 01/01/2021 | |
| Manuszak, Joseph | Corporate director | Individual | 11/16/2021 | |
| Martin, Peggy | Corporate director | Individual | 01/01/2021 | |
| Noone, John | Corporate director | Individual | 04/30/2017 | |
| Propson, Paul | Corporate director | Individual | 11/01/2023 | |
| Acho, Richard | Corporate officer | Individual | 10/10/2022 | |
| Mendelson, Barbara | Corporate officer | Individual | 09/20/2011 | |
| Twohill, Patricia | Corporate officer | Individual | 08/05/2015 | |
| Acho, Richard | Operational/managerial control | Individual | 09/18/2017 | |
| Dominican Sisters of Peace Inc | Adp of the SNF | Organization | 01/02/2025 | |
| Acho, Richard | Adp of the SNF | Individual | 01/03/2025 | |
| Aziz, Nada | Adp of the SNF | Individual | 01/02/2025 | |
| McGee, Maureen | Adp of the SNF | Individual | 01/02/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on June 29, 2026: "Assist a resident in gaining access to vision and hearing services."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on July 23, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on August 24, 2023: "Allow residents to self-administer drugs if determined clinically appropriate."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on July 23, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
Other nursing homes nearby
- Regency at Waterford Waterford, 1.2 mi · 1 of 5 stars · 61 citations
- The Orchards at Canterbury on the Lake Waterford, 2.2 mi · 1 of 5 stars · 73 citations
- Villa at Pine Place Clarkston, 3.1 mi · 1 of 5 stars · 55 citations
- Oakland Manor Nursing and Rehabilitation Center Ll Pontiac, 4.4 mi · 3 of 5 stars · 21 citations
- The Villa at Green Lake Estates Orchard Lake, 5.7 mi · 1 of 5 stars · 53 citations
- The Villa at Silverbell Estates Orion, 6 mi · 2 of 5 stars · 48 citations
- Wellbridge of Clarkston Clarkston, 6.1 mi · 3 of 5 stars · 35 citations
- The Neighborhoods of White Lake White Lake, 7.3 mi · 5 of 5 stars · 7 citations
Michigan contacts for a concern about a nursing home
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.
Common questions
- What is Lourdes Rehabilitation and Healthcare Center's Medicare star rating?
- CMS rates Lourdes Rehabilitation and Healthcare Center 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Lourdes Rehabilitation and Healthcare Center get at its last inspection?
- 1 health deficiency at the standard inspection on August 28, 2025. The Michigan average is 9.9.
- Has Lourdes Rehabilitation and Healthcare Center been fined?
- CMS lists no fines in the last three years.
- Does Lourdes Rehabilitation and Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Lourdes Rehabilitation and Healthcare Center?
- CMS lists 20 owners and managers. Legal business name: LOURDES, INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.