The Neighborhoods of White Lake
10770 Elizabeth Lake Road, White Lake, MI 48386 · Oakland County · (248) 618-4100
39 certified beds, about 36 residents a day · Non profit - Corporation · Medicare and Medicaid since 1983
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235430 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 29, 2025, inspectors cited 0 health deficiencies (the Michigan average is 9.9, the national average 9.2).
None of its 7 health citations since March 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.59 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 1.04 of those hours.
30.0% of nursing staff left within the year CMS measured (Michigan average 44.1%).
CMS links it to Trinity Health, an affiliated group of 19 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
July 29, 2026Complaint inspection · 1 citation
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteThis citation pertains to intake #3020495 Based on observation, interview, and record review the facility failed to ensure adequate staffing to meet resident's needs for 13 residents (R#'s 10, 46, 32, 50, 23, 31, 8, 49, 38, 2, 18, 21, and 8) of 13 residents reviewed for staffing, resulting in verbalized complaints and frustration with receiving timely care. This deficient practice had the potential to affect all 39 residents residing in the facility.
May 29, 2025Standard inspection · 0 citations
February 27, 2025Complaint inspection · 3 citations
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteThis citation pertains to Intake Number: MI00149932 and MI00150088. Based on interview and record review, the facility failed to ensure physical restraints were not used for staff convenience for one (R702) of two residents reviewed for abuse, resulting in staff tying the resident's drawstring pants in the back so that he could not remove them.
- D Respond appropriately to all alleged violations.
Inspectors wroteThis citation pertains to Intake Number: MI00150088. Based on interview and record review, the facility failed to thoroughly investigate allegations of abuse for one ( R702) of two residents reviewed for abuse.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteThis citation pertains to Intake #MI00149932 Based on observation, interview and record review the facility failed to ensure residents were transferred with a gait belt per facility protocol for one (R701) of two residents reviewed for care.
May 22, 2024Standard inspection · 0 citations
January 29, 2024Complaint inspection · 1 citation
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteThis citation pertains to intake #MI00137907. Based on interview and record review, the facility failed to obtain consent and authorization prior to ancillary provider consultation and treatment provision for one (R701) of two residents reviewed for resident rights. This deficient practice has the potential to affect all residents that reside within the facility.
March 2, 2023Standard inspection · 2 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Insulin was prepared and administered per professional standards for one (R13) of four residents reviewed for medication administration.
- D Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a resident's medications were appropriately reconciled by a physician upon admission for one (R186) of one resident reviewed for physician services.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.59 | 3.99 | 3.86 |
| Registered nurses | 1.04 | 0.78 | 0.69 |
| All nursing staff on weekends | 4.10 | 3.50 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 1.26 | ||
| Nursing staff turnover (share who left in a year) | 30.0% | 44.1% | 45.8% |
| Registered nurse turnover | 33.3% | 39.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.54 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.78 on weekdays and 4.10 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.51 in April to June 2025 to 4.59 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.59 | 1.04 | 4.78 | 4.10 | 0.0% | 1 of 90 | 36 |
| Oct to Dec 2025 | 4.56 | 0.75 | 4.69 | 4.22 | 0.0% | 2 of 92 | 36 |
| Jul to Sep 2025 | 4.48 | 0.69 | 4.61 | 4.15 | 0.0% | 3 of 92 | 36 |
| Apr to Jun 2025 | 4.51 | 0.86 | 4.65 | 4.14 | 0.0% | 3 of 91 | 35 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.6 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.2 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.8 | 3.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.4 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 29.6 | 14.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 30.2 | 24.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.4 | 11.7 | 12.0 |
Owners and operators
Legal business name: TRINITY CONTINUING CARE SERVICES. CMS links this home to Trinity Health, a group of 19 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Trinity Continuing Care Services | 5% or greater direct ownership interest | Organization | 100% | 04/22/2008 |
| Latovick, Pamela | W-2 managing employee | Individual | 08/01/2016 | |
| Turner, Anngenette | W-2 managing employee | Individual | 07/01/2018 | |
| Bowens, Marcus | Corporate director | Individual | 04/01/2022 | |
| Defrain, David | Corporate director | Individual | 10/01/2021 | |
| Handy, Joanne | Corporate director | Individual | 01/01/2015 | |
| Henkel, Arthur | Corporate director | Individual | 01/01/2015 | |
| Jones, Beverly | Corporate director | Individual | 01/01/2016 | |
| Minnix, William | Corporate director | Individual | 07/01/2018 | |
| Murray, Mandi | Corporate director | Individual | 01/01/2022 | |
| Poole, Lejon | Corporate director | Individual | 01/01/2016 | |
| Tag, Anna Marie | Corporate director | Individual | 07/01/2018 | |
| Tapia, Marjorie | Corporate director | Individual | 01/01/2022 | |
| Villarruel, Antonia | Corporate director | Individual | 01/01/2016 | |
| Wells, Dewayne | Corporate director | Individual | 01/01/2015 | |
| Bowens, Marcus | Corporate officer | Individual | 04/01/2022 | |
| Murray, Mandi | Corporate officer | Individual | 01/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on July 29, 2026: "Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on February 27, 2025: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on February 27, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on January 29, 2024: "Ensure that residents are fully informed and understand their health status, care and treatments."
Other nursing homes nearby
- Westlake Health Campus Commerce, 2.1 mi · 4 of 5 stars · 21 citations
- The Orchards at Canterbury on the Lake Waterford, 5.4 mi · 1 of 5 stars · 73 citations
- The Villa at Green Lake Estates Orchard Lake, 5.5 mi · 1 of 5 stars · 53 citations
- Medilodge of Milford Milford, 6.6 mi · 4 of 5 stars · 25 citations
- Lourdes Rehabilitation and Healthcare Center Waterford, 7.3 mi · 5 of 5 stars · 12 citations
- Marvin & Betty Danto Health Care Center West Bloomfield, 8.3 mi · 3 of 5 stars · 47 citations
- Maple Manor Rehab Center of Novi Inc Novi, 8.4 mi · 4 of 5 stars · 20 citations
- Regency at Waterford Waterford, 8.5 mi · 1 of 5 stars · 61 citations
Michigan contacts for a concern about a nursing home
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.
Common questions
- What is The Neighborhoods of White Lake's Medicare star rating?
- CMS rates The Neighborhoods of White Lake 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Neighborhoods of White Lake get at its last inspection?
- 0 health deficiencies at the standard inspection on May 29, 2025. The Michigan average is 9.9.
- Has The Neighborhoods of White Lake been fined?
- CMS lists no fines in the last three years.
- Does The Neighborhoods of White Lake accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Neighborhoods of White Lake?
- CMS lists 17 owners and managers, and links the home to Trinity Health. Legal business name: TRINITY CONTINUING CARE SERVICES.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.