Home / Connecticut / Norwich
Norwich Sub-Acute and Nursing
93 West Town Street, Norwich, CT 06360 · Southeastern Ct County · (860) 889-2614
120 certified beds, about 103 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1967
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075079 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 22, 2023, inspectors cited 10 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 23 health citations since January 2019, 4 were rated as actual harm or immediate jeopardy to residents.
CMS lists 2 fines totaling $47,483 in the last three years; the largest was $32,377, and the latest is dated October 15, 2025.
Nurses and nurse aides worked 3.33 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.69 of those hours.
37.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
101/19
502/20
1003/23
105/24
306/25
107/25
110/25
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 23 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
4G
0H
0I
Potential for more than minimal harm
14D
1E
0F
Potential for minimal harm
0A
3B
1C
June 4, 2026Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation/policies, and interviews, for one (1) of three (3) sampled residents (Resident #1) who required assistance with Activities of Daily Living (ADL's), the facility failed to ensure safe bed level care for a cognitively impaired resident who required the assistance of two staff for bed mobility. Specifically, staff performed a one person turn using an unsafe technique, which resulted in the resident sliding from the bed and sustaining an acute fracture of the right tibia.
October 15, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for falls, the facility failed to provide adequate supervision for a resident identified at risk for falls, to prevent a fall with injury. The failure resulted in a resident fall with laceration that required seven (7) stitches.
July 30, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation review, and interviews for one sampled resident (Resident #1) reviewed for accidents, the facility failed to ensure the resident was transferred in accordance with physician orders and the plan of care to prevent a fall with injury. The failure resulted in an acute mildly displaced fracture of the distal aspect of the fibula.
June 9, 2025Complaint inspection · 3 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to ensure the resident was supervised outside of the facility leading to a fall with injury.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #4) reviewed for elopement, the facility failed to ensure a comprehensive care plan was developed for a resident who was at risk for elopement and had a provider ordered Wanderguard (a bracelet which is a part of a wander management system designed to prevent those at risk for wandering from leaving a protected area).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to ensure that a laceration sustained from a fall was treated in accordance with physician's orders.
May 17, 2024Complaint inspection · 1 citation
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for nutrition, the facility failed to provide ensure a resident with difficulty swallowing was served the correct diet consistency in accordance with physician orders.
March 22, 2023Standard inspection · 10 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, review of facility policy, and staff interviews, during a tour of the kitchen, the facility failed to store food according to professional standards.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on review of the clinical record review, facility documentation, facility policy and interview for 1 resident (Resident #447) reviewed for choices, the facility failed to ascertain and implement the resident's choice related to showering.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #29) reviewed for hospitalization and anticoagulant use, the facility failed to complete an admission assessment upon the resident's return from the hospital and failed to ensure the physician order was followed related to the administration of an anticoagulant medication, and for 1 resident (Resident #447) reviewed for choices, the facility failed to ensure that weekly body audits were completed per facility policy.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, observations, facility documentation, and interviews for 1 of 3 sampled residents (Resident #25) reviewed for pressure ulcers, the facility failed to ensure that the low air loss mattress (LAL) was at the correct setting per physician orders on multiple observations.
- D Provide appropriate foot care.
Inspectors wroteBased on clinical record review, observations, facility documentation, and interviews for 1 of 1 sampled resident (Resident #25) reviewed for podiatry services, the facility failed to provide foot care for a resident with long toenails.
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on a tour of the environment, observations, and interviews, the facility failed to ensure the area outside of the East Wing was free of cigarette butts and failed to ensure the staircase landing and steps to the basement were clean.
- C Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on observation, review of the Facility Assessment and staff interview, the facility failed to update the Facility Assessment's staffing grid to reflect the new Connecticut General Statute 19a-563h regarding 3.0 staffing.
- B Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on review of the clinical record, facility documentation, and interviews for 3 of 3 residents (Resident #29, 43 and 48) reviewed for hospitalizations, the facility failed to provide the resident and/or the resident representative written notice of the bed hold policy.
- B Post nurse staffing information every day.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure nurse and nurse aide staffing information was thoroughly completed prior to posting.
- B Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview and review of staff education, the facility failed to ensure 12 hours of mandatory staffing was completed for Nurse Aide (NA) #2, NA #3 and NA #4.
February 21, 2020Standard inspection · 5 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, clinical record review, review of facility policy and interviews for 1 of 3 residents reviewed for medication administration (Resident #62), the facility failed to assess Resident #62 for self-administration of medications prior to allowing Resident #62 to self-administer medication.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation, interviews and facility policy for 1 of 3 sampled residents (Resident #43) reviewed for skin conditions and for 1 sampled resident (Resident #206) reviewed for grievances, the facility failed to report an injury of unknown origin and an allegation of mistreatment to the State Agency.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation, interviews and facility policy for 1 of 1 sampled resident (Resident #206) reviewed for grievances, the facility failed to complete a thorough investigation regarding alleged incidences of mistreatment/neglect.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, review of the clinical record and staff interviews for 1 of 3 sampled residents (Resident #43) reviewed for skin conditions, the facility failed to implement care plan interventions for a resident who had a history of a seizure disorder, had combative behaviors, and was resistant to care.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #155) reviewed for transmission based precautions, the facility failed to ensure infection control practices were followed.
January 14, 2019Standard inspection · 1 citation
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy, and interviews, for one resident (Resident #40) reviewed for resident council, the facility failed to follow facility policies to resolve a grievance for a resident who reported missing items.
Fire safety inspections
7 fire safety citations on file: 3 on March 22, 2023, 3 on February 21, 2020, 1 on January 14, 2019.
Every fire safety citation7 citations
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Install an approved automatic sprinkler system.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Install an approved automatic sprinkler system.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Install an approved automatic sprinkler system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 15, 2025 | Fine | $15,106 |
| June 9, 2025 | Fine | $32,377 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.33 | 3.73 | 3.86 |
| Registered nurses | 0.69 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.05 | 3.37 | 3.42 |
| Nurse aides | 1.93 | ||
| Licensed practical nurses | 0.72 | ||
| Nursing staff turnover (share who left in a year) | 37.6% | 37.4% | 45.8% |
| Registered nurse turnover | 47.1% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.19 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.45 on weekdays and 3.05 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.54 in April to June 2025 to 3.33 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.33 | 0.69 | 3.45 | 3.05 | 3.4% | 0 of 90 | 103 |
| Oct to Dec 2025 | 3.40 | 0.59 | 3.52 | 3.10 | 3.3% | 0 of 92 | 100 |
| Jul to Sep 2025 | 3.42 | 0.60 | 3.54 | 3.12 | 3.3% | 0 of 92 | 103 |
| Apr to Jun 2025 | 3.54 | 0.69 | 3.72 | 3.09 | 3.0% | 0 of 91 | 102 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Connecticut
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.6 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.9 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.8 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 20.1 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.6 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.3 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.0 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.8 | 1.5 | 1.8 |
Owners and operators
Legal business name: 93 W MAIN OPERATING LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mirlis Children Trust | 5% or greater direct ownership interest | Organization | 100% | 02/01/2022 |
| Miller, John | W-2 managing employee | Individual | 06/30/2017 | |
| Mirlis, Eliyahu | Corporate officer | Individual | 02/01/2022 | |
| Rose, Nathan | Corporate officer | Individual | 02/01/2022 | |
| Rose, Nathan | Operational/managerial control | Individual | 02/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on June 4, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 22, 2023: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on June 9, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on May 17, 2024: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.05 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Apple Rehab Uncasville Uncasville, 4.1 mi · 3 of 5 stars · 38 citations
- Douglas Manor Windham, 11 mi · 1 of 5 stars · 57 citations
- Greentree Manor Nursing and Rehabilitation Center Waterford, 11.1 mi · 1 of 5 stars · 86 citations
- Complete Care at Harrington Court Colchester, 12 mi · 2 of 5 stars · 46 citations
- Apple Rehab Colchester Colchester, 12 mi · 1 of 5 stars · 49 citations
- Saint Josephs Living Center Inc Windham, 12.1 mi · 4 of 5 stars · 22 citations
- Fairview Groton, 12.5 mi · 4 of 5 stars · 17 citations
- Villa Maria Nursing and Rehabilitation Community Plainfield, 13 mi · 1 of 5 stars · 63 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Norwich Sub-Acute and Nursing's Medicare star rating?
- CMS rates Norwich Sub-Acute and Nursing 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Norwich Sub-Acute and Nursing get at its last inspection?
- 10 health deficiencies at the standard inspection on March 22, 2023. The Connecticut average is 13.4.
- Has Norwich Sub-Acute and Nursing been fined?
- Yes. CMS lists 2 fines totaling $47,483 in the last three years.
- Does Norwich Sub-Acute and Nursing accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Norwich Sub-Acute and Nursing?
- CMS lists 5 owners and managers. Legal business name: 93 W MAIN OPERATING LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.