Payson Care Center
107 East Lone Pine Drive, Payson, AZ 85541 · Gila County · (928) 474-6896
163 certified beds, about 41 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035117 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 7, 2025, inspectors cited 7 health deficiencies (the Arizona average is 6.4, the national average 9.2).
None of its 30 health citations since January 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.96 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.82 of those hours.
53.5% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
901/22
304/23
501/25
301/25
903/25
104/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 30 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
24D
5E
0F
Potential for minimal harm
0A
1B
0C
April 17, 2025Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interviews, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure a resident's (#72) skin was adequately assessed and treated according to professional standards. The deficient practice could lead to missed skin conditions, resulting in wounds, infection, or other physical harm to a resident.
March 7, 2025Standard inspection, Complaint inspection · 9 citations
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on clinical record review, staff interviews, and policy and procedures review, the facility failed to ensure that consent was obtained by the resident before psychotropic medications were administered for one of five sampled residents (#23). The deficient practice could result in residents receiving an unnecessary psychotropic medication.
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on personnel file review, staff interviews, and facility policy review, the facility failed to maintain an effective training program for five of nine sampled staff (#28, #34, #48, #53, and #56). The deficient practice could lead to a deficit in staff or volunteers' knowledge and/or skills which could affect resident care, leading to harm.
- E Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on personnel file review, staff interviews, and facility policy review, the facility failed to ensure that five of nine sampled staff sampled staff (#28, #34, #48, #53 and #56) received ongoing education on abuse, neglect, exploitation, and providing care to those with Alzheimer's or other dementia. The deficient practice could lead to a deficit in staff or volunteers' knowledge and/or skills which could affect resident care, leading to harm.
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that one resident (#35) was issued a written Notice of Medicare Non-Coverage (NOMNC) and the Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage (SNF ABN) within the required timeframe and one resident (#26) was not given the SNF ABN notification as required.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on documentation, staff interviews, and facility policy and procedures, the facility failed to ensure one resident (#18) was provided with adequate supervision to prevent falls. The deficient practice could result in residents being harmed physically.
- D Provide appropriate care/assistance for a resident with a prosthesis.
Inspectors wroteThe facility failed to ensure resident # 26 was provided care and assistance, to aid in the preparation of the left prosthetic device readiness. This deficient practice can result in resident deconditioning, adversely impacting prosthetic device use.
- D Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Inspectors wroteBased on clinical record review, interviews, and facility policy, the facility failed to ensure one sampled resident (#26) received the restorative nursing services necessary to attain the resident's highest level of health and well-being. This deficient practice can result in the impairment of residents' ability to carry out activities of daily living (ADLs).
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation, and staff interviews, the facility failed to ensure that two residents (Resident #104 and Resident #400) do not abuse each other. The deficient practice could result in further instances of resident to resident altercations, creating an unsafe environment. - In regards to Resident #104 Resident #104 was re-admitted to the facility on [DATE] with the diagnosis of post-traumatic stress disorder, unspecified, anxiety disorder, unspecified, vascular dementia, severe, with other behavioral disturbance, other amnesia, sensorineural hearing loss, bilateral, cognitive communication deficit. [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on clinical record reviews, facility documentation, staff interviews, and policy review, the facility failed to ensure that documentation and evidence of an investigation of an alleged incident between two residents (Resident #104 and Resident #400) were retained as evidence of a thorough investigation had been completed. The deficient practice could result in further instances inadequate investigation completion and documentation retention of completed investigations. - In regards to Resident #104 Resident #104 was re-admitted to the facility on [DATE] with the diagnosis of post-traumatic stress disorder, unspecified, anxiety disorder, unspecified, vascular dementia, severe, with other behavioral disturbance, other amnesia, sensorineural hearing loss, bilateral, cognitive communication deficit. [...]
January 30, 2025Complaint inspection · 3 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure one resident (#5) was provided with adequate supervision to prevent a fall. The deficient practice could result in residents being harmed physically and psychologically.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review, interviews, and facility policy review, the facility failed to ensure respiratory services were provided according to professional standards for one resident (#5). The deficient practice could result in residents receiving unmonitored doses of supplemental oxygen, and the provider not being aware of the resident's status.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that the medical record was complete and accurate for one resident (#5). The deficient practice could lead to interdisciplinary team members not being aware of the resident's status and could lead to a gap in care.
January 14, 2025Complaint inspection · 5 citations
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observations, record review, interviews, and review of facility documentation and policy, the facility failed to ensure residents were not abused by other residents, for 4 of 5 sampled residents (#1, #2, #3, and #4) and one resident (#5) was not abused by a staff member for 1 of 5 sampled residents. The deficient practice could lead to physical harm, mental anguish, and psychosocial harm to a resident. -Regarding Resident #1 and Resident #2: Resident #1 was admitted to the facility on [DATE], with diagnoses that included dementia, anemia, type 2 diabetes mellitus, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) assessment score that was unable to be assessed due to the resident being rarely or never understood. [...]
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on observations, record review, interviews, and review of facility documentation and policy, the facility failed to ensure that written policies and procedures were developed and implemented to prohibit and prevent abuse for one resident (#1). The deficient practice could lead to physical harm, mental anguish, and psychosocial harm to a resident. Resident #1 was admitted to the facility on [DATE], with diagnoses that included dementia, anemia, type 2 diabetes mellitus, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) assessment score that was unable to be assessed due to the resident being rarely or never understood. A Behavior Note dated September 12, 2024, revealed a behavior summary for the last 6 months that Resident #1: [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observations, record review, interviews, and review of facility documentation and policy, the facility failed to ensure that an allegation of abuse was reported immediately but not later than two hours to the State Agency and mandated entities for one resident (#1). The deficient practice could lead to physical harm, mental anguish, and psychosocial harm to a resident. Resident #1 was admitted to the facility on [DATE], with diagnoses that included dementia, anemia, type 2 diabetes mellitus, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) assessment score that was unable to be assessed due to the resident being rarely or never understood. A Behavior Note dated September 12, 2024, revealed a behavior summary for the last 6 months that Resident #1: [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on observations, record review, interviews, and review of facility documentation and policy, the facility failed to ensure that an allegation of abuse was thoroughly investigated, and that further potential abuse was prevented during an investigation of abuse for one resident (#1). The deficient practice could lead to physical harm, mental anguish, and psychosocial harm to a resident. Resident #1 was admitted to the facility on [DATE], with diagnoses that included dementia, anemia, type 2 diabetes mellitus, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) assessment score that was unable to be assessed due to the resident being rarely or never understood. A Behavior Note dated September 12, 2024, revealed a behavior summary for the last 6 months that Resident #1: [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observations, record review, interviews, and review of facility documentation and policy, the facility failed to ensure that the medical record was complete and accurately documented for one resident (#1). The deficient practice could lead to an insufficient record of a resident's status resulting in a decreased quality of care provided. Resident #1 was admitted to the facility on [DATE], with diagnoses that included dementia, anemia, type 2 diabetes mellitus, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) assessment score that was unable to be assessed due to the resident being rarely or never understood. A Behavior Note dated September 12, 2024, revealed a behavior summary for the last 6 months that Resident #1: [...]
April 6, 2023Standard inspection · 3 citations
- E Ensure the activities program is directed by a qualified professional.
Inspectors wroteBased on personnel file review, staff interview and facility policy and procedure, the facility failed to ensure the activities program was directed by a qualified professional. The deficient practice could result in activities program for residents are not directed by a qualified professional.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, resident and staff interviews, clinical record review and facility policy and procedure, the facility failed to ensure one resident was provided with privacy in his room. The deficient practice could result resident's personal privacy being breached.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on clinical record review, staff interviews, and the facility's policies and procedures, the facility failed to ensure PASRR (Pre-admission Screening and Resident Review) level I screening was completed for one resident (#22). The sample size was 1. The deficient practice could result in necessary specialized services not being provided for residents who need it. Findings Include: Resident #22 was admitted on [DATE] with diagnoses of unspecified psychosis, depression and Alzheimer's disease. A physician order dated February 17, 2023 revealed an order for Seroquel (antipsychotic) 100 mg (milligrams) 1 tablet by mouth at bedtime for diagnosis of psychosis with target behavior of yelling out. The quarterly Minimum Data Set assessment dated [DATE] revealed a Brief Interview of Mental Status (BIMS) score of 12 which indicated the resident had moderately impaired cognition. [...]
January 27, 2022Standard inspection · 9 citations
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#23) and/or the resident representative were informed of the risk and benefits of psychotropic medications prior to the administration of the medications. The sample size was 5. The deficient practice could result in residents and/or their representatives not being aware of the risks and benefits of psychotropic drugs.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on clinical record reviews, staff interviews, and review of policies and procedures, the facility failed to notify one resident (#358) and the resident's representative in writing of a discharge containing the required information, failed to notify one resident (#56) and the resident's representative in writing of a transfer, and failed to send a copy of the transfer/discharge notices to the Office of the State Long Term Care Ombudsman. The deficient practice could result in residents/representatives not being provide written notice of transfers/discharges and the Ombudsman not receiving a copy of the notices.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, staff interviews, and the Resident Assessment Instrument (RAI) manual, the facility failed to ensure that a Minimum Data Set (MDS) assessment was accurate for one resident (#31). The sample size was 15. The deficient practice could result in MDS assessments not being accurate and in data that is not accurate for quality monitoring.
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteBased on clinical record review, staff interviews, and facility policy, the facility failed to ensure a discharge care plan was developed and implemented that addressed all of the needs for one resident (#358) being discharged home, by failing to ensure the resident had durable medical equipment (DME) in place prior to discharge. The sample size was 2. The deficient practice could result in a delay of DME for residents who are discharged .
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record review, resident and staff interviews, facility documentation and policy and procedures, the facility failed to ensure that one of three sampled residents (#6) received consistent showers. Failure to consistently bath or shower residents could result in unhealthy hygiene practices.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure treatments were provided consistently for one sampled resident (#30) with a pressure ulcer. The deficient practice could result in worsening of pressure ulcers.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, clinical record review, resident and staff interviews, and policy review, the facility failed to ensure an order for oxygen was in place for one sampled resident (#30) receiving oxygen. The deficient practice could result in residents receiving oxygen without a physician order.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interviews, and policy review, the facility failed to ensure that the temperature of one out of two nourishment refrigerators was consistently checked and documented on the temperature log. The deficient practice could result in food spoilage and foodborne illness.
- B Post nurse staffing information every day.
Inspectors wroteBased on observation, staff interviews, and policy review, the facility failed to ensure current nurse staffing information was posted on a daily basis. The deficient practice could result residents and visitors not being made aware of the current staffing information.
Fire safety inspections
18 fire safety citations on file: 8 on March 7, 2025, 6 on April 6, 2023, 4 on January 27, 2022.
Every fire safety citation18 citations
- E Develop and maintain an Emergency Preparedness Program (EP).
- E Install a fire alarm system that can be heard throughout the facility.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- E Have generator or other power source capable of supplying service within 10 seconds.
- E Have proper medical gas storage and administration areas.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Install corridor and hallway doors that block smoke.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have properly installed electrical wiring and gas equipment.
- D Ensure proper usage of power strips and extension cords.
- D Establish policies and procedures including evacuation.
- D Have properly installed hallway dispensers for alcohol-based hand rub.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.96 | 3.98 | 3.86 |
| Registered nurses | 0.82 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.55 | 3.51 | 3.42 |
| Nurse aides | 2.13 | ||
| Licensed practical nurses | 1.01 | ||
| Nursing staff turnover (share who left in a year) | 53.5% | 45.1% | 45.8% |
| Registered nurse turnover | 50.0% | 43.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.12 on weekdays and 3.55 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 15.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.50 in April to June 2025 to 3.96 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.96 | 0.82 | 4.12 | 3.55 | 15.5% | 0 of 90 | 41 |
| Oct to Dec 2025 | 3.75 | 0.66 | 3.94 | 3.25 | 26.1% | 0 of 92 | 49 |
| Jul to Sep 2025 | 3.40 | 0.61 | 3.61 | 2.86 | 16.4% | 0 of 92 | 49 |
| Apr to Jun 2025 | 3.50 | 0.60 | 3.64 | 3.16 | 5.2% | 0 of 91 | 46 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Arizona
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Arizona, all employers | |||
| CNAs (nursing assistants) | $21.53 | $18.43 to $22.42 | 20,320 |
| LPNs and LVNs | $37.05 | $32.10 to $39.36 | 6,530 |
| Registered nurses | $47.84 | $39.33 to $52.20 | 73,150 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.4 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.4 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.3 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.1 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.4 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.0 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.0 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 17.6 | 10.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 4.6 | 1.4 | 1.8 |
Owners and operators
Legal business name: PAYSON UNITED MEDICAL INVESTORS LLC. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Developers Investment Company Inc | Direct ownership interest | Organization | 04/08/1989 | |
| Preston, Forrest | Indirect ownership interest | Individual | 04/08/1989 | |
| Butner, Nancy | Managing control - governing body | Individual | 09/16/2018 | |
| Keenom, Stephanie | Managing control - governing body | Individual | 03/16/2025 | |
| Williams, Jermaine | Managing control - governing body | Individual | 09/22/2025 | |
| Cross, Cindy | Corporate officer | Individual | 04/21/1994 | |
| Henry, Terry | Corporate officer | Individual | 08/16/1999 | |
| Lay, Lisa | Corporate officer | Individual | 02/09/2018 | |
| Swanker, Richard | Corporate officer | Individual | 04/01/2011 | |
| Thurmond, Joan | Corporate officer | Individual | 09/22/2000 | |
| Developers Investment Company Inc | Operational/managerial control | Organization | 01/01/2006 | |
| Life Care Centers of America, Inc. | Operational/managerial control | Organization | 11/21/1984 | |
| Butner, Nancy | Operational/managerial control | Individual | 09/16/2018 | |
| Egbo, Obinna | Operational/managerial control | Individual | 05/01/2026 | |
| Fletcher, Todd | Operational/managerial control | Individual | 12/13/2024 | |
| Keenom, Stephanie | Operational/managerial control | Individual | 03/16/2025 | |
| Preston, Aubrey | Operational/managerial control | Individual | 12/13/2024 | |
| Williams, Jermaine | Operational/managerial control | Individual | 09/22/2025 | |
| Ziegler, James | Operational/managerial control | Individual | 12/13/2024 | |
| Life Care Centers of America, Inc. | Adp of the SNF | Organization | 03/14/2025 | |
| Payson United Medical Investors LLC | Adp of the SNF | Organization | 12/19/2007 | |
| Egbo, Obinna | Adp of the SNF | Individual | 06/10/2026 | |
| Preston, Forrest | Adp of the SNF | Individual | 12/19/2007 | |
| Williams, Jermaine | Adp of the SNF | Individual | 10/15/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on April 17, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on March 7, 2025: "Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on January 30, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 7, 2025: "Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered."
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Rim Country Health & Retirement Community Payson, 0.8 mi · 2 of 5 stars · 57 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Payson Care Center's Medicare star rating?
- CMS rates Payson Care Center 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Payson Care Center get at its last inspection?
- 7 health deficiencies at the standard inspection on March 7, 2025. The Arizona average is 6.4.
- Has Payson Care Center been fined?
- CMS lists no fines in the last three years.
- Does Payson Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Payson Care Center?
- CMS lists 24 owners and managers, and links the home to Life Care Centers of America. Legal business name: PAYSON UNITED MEDICAL INVESTORS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.