The Gardens Rehab & Care Center
3131 Western Avenue, Kingman, AZ 86401 · Mohave County · (928) 718-0718
58 certified beds, about 46 residents a day · For profit - Corporation · Medicare and Medicaid since 1998
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035249 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 8, 2026, inspectors cited 4 health deficiencies (the Arizona average is 6.4, the national average 9.2).
None of its 8 health citations since February 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.67 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.
57.1% of nursing staff left within the year CMS measured (Arizona average 45.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 8 health citations on file.
January 8, 2026Standard inspection · 4 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on documentation, staff interviews, and the facility's policy and procedures, the facility failed to ensure a registered nurse was scheduled for 8 consecutive hours, or the DON (Director of Nursing) to serve as a charge nurse when the facility has an average daily occupancy of 60 or fewer residents on May 26, 2025. The deficient practice could impact the quality of care provided to residents and support for the staff scheduled.
- E PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on clinical record review, staff interview and policy review, the facility failed to ensure that 3 residents (#5, #15 and #4) out of 13 sampled had a PASARR (Preadmission Screening and Resident Review) level 2 completed and submitted to the state for review. The universe was 44. The deficient practice could impact the resident's ability to receive the care and services in the most integrated setting appropriate to their needs.
- E Have policies on smoking.
Inspectors wroteBased on clinical record review, staff interviews, observation of current practice, and review of facility policy, the facility failed to ensure the smoking policy was followed for 7 out of 7 residents (Resident #8, #30, #21, #20, #40, #52, #38). The sample Size was 44. The deficient practice could result in injury to residents.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, clinical record review, staff interview and policy review, the facility failed to ensure the resident's right to privacy and confidentiality was followed for one resident (Resident #40). The sample size was 44. The deficient practice could result in risk of unauthorized access.
January 15, 2025Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interviews, review of documentation, and review of facility policies, the facility failed to ensure that all allegations of abuse were reported to the state agency and other mandated entities within the required timeframe for one resident (#54). The deficient practice could lead to a failure of the facility to report allegations of abuse timely, and could lead to continued abuse for a resident. -Regarding Resident # 54: Resident # 54 was admitted to the facility on [DATE] and discharged [DATE], with diagnoses that included displaced transverse fracture of right patella, subsequent encounter for closed fracture with routine healing, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, altered mental status, unspecified, mild cognitive impairment of uncertain or unknown etiology. [...]
November 19, 2024Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that resident (#30) was not abused by resident (#2). The deficient practice could result in residents being harmed emotionally and physically.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to report an allegation of verbal abuse to the state agency based on the regulatory timeframe for one resident (#30). The deficient practice could result in residents not being protected from abuse.
October 15, 2024Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, facility documentation, staff interviews, policy review, and the State Agency (SA) complaint tracking system, the facility failed to ensure that a resident (resident #1) was free from verbal abuse from another resident (resident #2).
April 18, 2024Standard inspection · 0 citations
February 2, 2023Standard inspection · 0 citations
Fire safety inspections
3 fire safety citations on file: 2 on January 8, 2026, 1 on April 18, 2024.
Every fire safety citation3 citations
- F Have simulated fire drills held at unexpected times.
- E Install corridor and hallway doors that block smoke.
- E Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.67 | 3.98 | 3.86 |
| Registered nurses | 0.63 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.16 | 3.51 | 3.42 |
| Nurse aides | 2.28 | ||
| Licensed practical nurses | 0.77 | ||
| Nursing staff turnover (share who left in a year) | 57.1% | 45.1% | 45.8% |
| Registered nurse turnover | 62.5% | 43.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.67 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.88 on weekdays and 3.16 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 16.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.64 in April to June 2025 to 3.67 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.67 | 0.63 | 3.88 | 3.16 | 16.5% | 0 of 90 | 46 |
| Oct to Dec 2025 | 3.92 | 0.48 | 4.15 | 3.34 | 22.0% | 0 of 92 | 45 |
| Jul to Sep 2025 | 3.50 | 0.32 | 3.73 | 2.89 | 23.5% | 0 of 92 | 53 |
| Apr to Jun 2025 | 3.64 | 0.33 | 3.84 | 3.14 | 17.1% | 1 of 91 | 47 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 19.7 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 7.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.0 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.4 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 27.8 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.7 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.3 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 17.4 | 10.4 | 12.0 |
Owners and operators
Legal business name: HEALTHCARE MANAGEMENT PROFESSIONAL, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Creative Care Inc | Direct ownership interest | Organization | 05/03/2013 | |
| Collins, Jessica | Direct ownership interest | Individual | 02/20/2017 | |
| Collins, Jillian | Direct ownership interest | Individual | 02/28/2017 | |
| Lingenfelter, Fred | Direct ownership interest | Individual | 01/01/2014 | |
| Terry, Sandra | Direct ownership interest | Individual | 01/01/2014 | |
| Overson, Sara | Indirect ownership interest | Individual | 01/01/2014 | |
| Collins, Jessica | Managing control - governing body | Individual | 02/20/2017 | |
| Napier, Pierre | Managing control - governing body | Individual | 01/01/2022 | |
| Ott, Kristen | Managing control - governing body | Individual | 01/01/2012 | |
| Collins, Jessica | Corporate director | Individual | 02/28/2017 | |
| Ott, Kristen | Corporate director | Individual | 01/01/2014 | |
| Napier, Pierre | Corporate officer | Individual | 04/01/2022 | |
| Creative Care Inc | Operational/managerial control | Organization | 01/22/2025 | |
| Ernest L Harman Md Zia Way LLC | Operational/managerial control | Organization | 01/01/2008 | |
| Collins, Jessica | Operational/managerial control | Individual | 02/28/2017 | |
| Edwards, Jason | Operational/managerial control | Individual | 01/01/2025 | |
| Harman, Ernest | Operational/managerial control | Individual | 01/01/2008 | |
| Napier, Pierre | Operational/managerial control | Individual | 04/01/2022 | |
| Ott, Kristen | Operational/managerial control | Individual | 08/16/2021 | |
| Creative Care Inc | Adp of the SNF | Organization | 01/22/2025 | |
| Ernest L Harman Md Zia Way LLC | Adp of the SNF | Organization | 02/14/2025 | |
| Collins, Jessica | Adp of the SNF | Individual | 02/28/2017 | |
| Collins, Jillian | Adp of the SNF | Individual | 02/28/2017 | |
| Collins, Joshua | Adp of the SNF | Individual | 02/28/2017 | |
| Edwards, Jason | Adp of the SNF | Individual | 02/14/2025 | |
| Harman, Ernest | Adp of the SNF | Individual | 01/01/2008 | |
| Lingenfelter, Fred | Adp of the SNF | Individual | 01/01/2014 | |
| Napier, Pierre | Adp of the SNF | Individual | 04/01/2022 | |
| Ott, Kristen | Adp of the SNF | Individual | 10/01/2018 | |
| Overson, Sara | Adp of the SNF | Individual | 01/01/2014 | |
| Terry, Sandra | Adp of the SNF | Individual | 01/01/2014 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on January 15, 2025: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on January 8, 2026: "Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on January 8, 2026: "PASARR screening for Mental disorders or Intellectual Disabilities"
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on January 8, 2026: "Have policies on smoking."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.16 hours per resident per day, below the Arizona average of 3.51.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- The Lingenfelter Center Kingman, 0 mi · 2 of 5 stars · 22 citations
- Desert Highlands Care Center Kingman, 0.1 mi · 3 of 5 stars · 27 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is The Gardens Rehab & Care Center's Medicare star rating?
- CMS rates The Gardens Rehab & Care Center 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Gardens Rehab & Care Center get at its last inspection?
- 4 health deficiencies at the standard inspection on January 8, 2026. The Arizona average is 6.4.
- Has The Gardens Rehab & Care Center been fined?
- CMS lists no fines in the last three years.
- Does The Gardens Rehab & Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Gardens Rehab & Care Center?
- CMS lists 31 owners and managers. Legal business name: HEALTHCARE MANAGEMENT PROFESSIONAL, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.