Desert Highlands Care Center
1081 Kathleen Ave, Kingman, AZ 86401 · Mohave County · (928) 753-5580
120 certified beds, about 75 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1988
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035169 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 14, 2025, inspectors cited 7 health deficiencies (the Arizona average is 6.4, the national average 9.2).
None of its 27 health citations since July 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.82 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.45 of those hours.
45.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to Circle B Enterprises, an affiliated group of 36 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
807/22
609/23
102/24
311/24
703/25
104/25
107/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
20D
7E
0F
Potential for minimal harm
0A
0B
0C
July 31, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, staff interviews and facility policy, the facility failed to ensure procedures were activated timely when the the Resident (#11) failed to return to the facility. The deficient practice may result in unidentified residents who eloped.
April 17, 2025Complaint inspection · 1 citation
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on closed clinical record review, staff and residents' interviews and policy review, the facility failed to ensure one resident (#2) was provided care and services to prevent pressure ulcers/injury from developing and/or worsening. The deficient practice could place resident at risk for developing and/or worsening of pressure ulcers/imjury.
March 14, 2025Standard inspection, Complaint inspection · 7 citations
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on clinical record review, staff interviews, and facility documentation and policy review, the facility failed to ensure a baseline care plan was developed and implemented timely for two residents (#42 and #56). The deficient practice could lead to decreased communication and coordination between interdisciplinary team members, leading to a decreased quality of care for a resident.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on review of clinical record review, staff interviews, facility policy and procedures, the facility failed to ensure nail care was provided for one resident (#42). The deficient practice could result in resident grooming and hygiene needs not being met.
- D Post nurse staffing information every day.
Inspectors wroteBased on observations and staff interviews, the facility failed to ensure that the nurse staff data was visibly posted daily. The deficient practice could result in the accurate daily staffing information not being available.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on an observation, staff interviews, and the facility policy and procedures, the facility failed to ensure one medication cart was secured when left unattended. The deficient practice could result in residents, visitors and/or staff members having unrestricted access to medications.
- D Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations, staff interviews and policy review, the facility failed to ensure that food were distributed to residents at a safe and appetizing temperature. The deficient practice could result in the potential of bacterial growth in susceptible conditions.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interviews, and facility policy, the facility failed to ensure that refrigerated food was not expired. The deficient practice could result in potential foodborne illness to residents in the facility.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews, staff interviews, and review of facility policy and procedures, the facility failed to ensure that proper hand hygiene was conducted during pressure ulcer care for one resident #27. The deficient practice could result in contamination. Findings Include: Resident #27 was admitted on [DATE], with diagnoses that included a pressure ulcer of the sacral region, stage 3, ankylosing spondylitis, Crohn's disease, pressure ulcer of the left buttock, stage 2, and major depressive disorder. Review of the care plan-initiated December 12, 2024 revealed that resident #27 had stage 3 pressure coccygeal pressure ulcer, history of pressure ulcers and the potential for pressure ulcer development. The goal for resident #27 revealed that the pressure ulcer will show signs of healing and remain free from infection by/through review date. [...]
November 21, 2024Complaint inspection · 3 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that resident (#7) was not exposed to inappropriate sexual behaviors by resident (#10). The deficient practice could result in residents being sexually abused.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on documentation, staff interviews, and policy and procedures, the facility failed to report an allegation of sexual abuse to the state agency within the regulated timeframe.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on documentation, staff interviews, and policy and procedures, the facility failed to protect residents from further abuse by one resident (#10). The deficient practice could result in residents being abused.
February 22, 2024Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on documentation, staff and resident interviews, the facility policy and procedures, the facility failed to report an allegation of sexual abuse for one resident (#15). The deficient practice could result in residents being abused.
September 8, 2023Standard inspection · 6 citations
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on closed clinical record review, staff interviews, and facility policy review, the facility failed to ensure medications were administered as ordered by the physician for two residents (#20 and #51). The deficient practice could result in adverse effects to the residents.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wrote-Resident #230 was admitted on [DATE] with diagnoses of generalized muscle weakness, unsteadiness on feet, major depressive disorder and severe protein-calorie malnutrition. The care plan dated August 1, 2023 revealed the resident needed help with daily living activities related to declining condition manifested by decreased ADL participation and receiving therapy. Interventions included to assist with ADLs (activities of daily living) as needed, reinforce therapy following instructions given by PT/OT (physical-watch for fatigue The annual MDS (minimum data set) assessment dated [DATE] included a BIMS (brief interview for mental status) score of 15 indicating the resident had intact cognition. [...]
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedures, the facility failed to ensure care and services was to promote healing of pressure ulcers was provided for one resident (#22). The deficient practice could result in the development and worsening of pressure ulcers.
- E Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure pain management was provided to two residents (#229 and #223). The deficient practice could result in pain not being addressed.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, staff interviews, and facility policy review, the facility failed to ensure infection prevention and control standards were maintained during medication administration. The deficient practice could result in transmission of infection.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review, resident and staff interviews and policy review, the facility failed to ensure a care plan was revised regarding refusals for turning/repositioning and air mattress for one resident (#22). The deficient practice could result in resident not receiving appropriate treatment to meet their needs.
July 14, 2022Standard inspection · 8 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interviews, facility documentation and policies and procedures, the facility failed to ensure that quaternary sanitizing solution was maintained at the required level. The deficient practices could result in the spread of foodborne illnesses.
- E Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on personnel file reviews, staff interviews, the Facility Assessment, facility documents, and policy review, the facility failed to ensure 3 of 10 sampled staff (#129, #130, and #139) were provided training on abuse, neglect, exploitation, misappropriation of resident property and dementia management. The deficient practice could result in staff not being educated regarding abuse, neglect, exploitation, misappropriation of resident property, and dementia management.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on clinical record review, resident and staff interviews, and policies and procedures, the facility failed to implement their policy to ensure an allegation of abuse for one resident (#6) was reported to the State agency and investigated. The deficient practice could result in allegations of abuse not being reported and investigated.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure that an allegation of abuse was reported no later than 2 hours after the allegation to the State Agency for one resident (#6). The deficient practice could result in allegations of abuse not being reported to the State Agency.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on clinical record review, staff interviews, facility document, and review of policy, the facility failed to ensure one sampled resident (#172) and their representative was provided written information regarding a transfer to the hospital. The deficient practice could result in resident's not being informed of rights related to transfer/discharge.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record review, staff interviews, and review of policies, the facility failed to ensure two residents (#10 and #172) received the necessary services to maintain good personal hygiene. The sample size was 6. The deficient practice could result in altered skin condition and psychosocial impacts for residents.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, clinical record review, staff interviews, and policy and procedure, the facility failed to ensure an ordered intervention was consistently implemented for one resident (#18) with a pressure ulcer. The sample size was 3 residents. The deficient practice could result in pressure ulcers worsening.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, staff interviews, and review of policy, the facility failed to ensure advance directive information in the clinical record was accurate for one sampled resident (#14). The deficient practice could result in resident choices not being honored.
Fire safety inspections
45 fire safety citations on file: 12 on March 14, 2025, 19 on September 8, 2023, 14 on July 14, 2022.
Every fire safety citation45 citations
- E Establish roles under a Waiver declared by secretary.
- E Develop a communication plan.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Install a fire alarm system that can be heard throughout the facility.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Install an approved automatic sprinkler system.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure that testing and maintenance of electrical equipment is performed.
- C Conduct risk assessment and an All-Hazards approach.
- C Develop Emergency Preparedness policies and procedures.
- C Address subsistence needs for staff and patients.
- C Establish policies and procedures including evacuation.
- C Establish roles under a Waiver declared by secretary.
- C Provide emergency officials' contact information.
- C Conduct testing and exercise requirements.
- C Keep aisles, corridors, and exits free of obstruction in case of emergency.
- C Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Have approved installation, maintenance and testing program for fire alarm systems.
- C Install an approved automatic sprinkler system.
- C Inspect, test, and maintain automatic sprinkler systems.
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- C Have simulated fire drills held at unexpected times.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- C Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- C Ensure proper usage of power strips and extension cords.
- C Ensure that testing and maintenance of electrical equipment is performed.
- C Have proper medical gas storage and administration areas.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Provide properly protected cooking facilities.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Install an approved automatic sprinkler system.
- E Install corridor and hallway doors that block smoke.
- D Conduct risk assessment and an All-Hazards approach.
- D Establish policies and procedures including evacuation.
- D Establish policies and procedures for medical documentation.
- D Establish policies and procedures for volunteers.
- D Establish roles under a Waiver declared by secretary.
- D Have properly installed electrical wiring and gas equipment.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.82 | 3.98 | 3.86 |
| Registered nurses | 0.45 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.34 | 3.51 | 3.42 |
| Nurse aides | 2.36 | ||
| Licensed practical nurses | 1.01 | ||
| Nursing staff turnover (share who left in a year) | 45.0% | 45.1% | 45.8% |
| Registered nurse turnover | 46.2% | 43.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.02 on weekdays and 3.34 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.14 in April to June 2025 to 3.82 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.82 | 0.45 | 4.02 | 3.34 | 1.4% | 0 of 90 | 75 |
| Oct to Dec 2025 | 3.97 | 0.53 | 4.18 | 3.46 | 1.4% | 0 of 92 | 76 |
| Jul to Sep 2025 | 4.12 | 0.59 | 4.37 | 3.46 | 1.5% | 0 of 92 | 73 |
| Apr to Jun 2025 | 4.14 | 0.62 | 4.45 | 3.35 | 1.4% | 0 of 91 | 71 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.0 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.3 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.6 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.5 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 32.1 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.2 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.9 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.7 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 19.4 | 10.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.4 | 1.8 |
Owners and operators
Legal business name: KINGMAN NO 1 LLC. CMS links this home to Circle B Enterprises, a group of 36 nursing homes averaging 2.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Circle B Enterprises Holding Company Inc | 5% or greater direct ownership interest | Organization | 100% | 07/05/2000 |
| Agh1 LLC | Operational/managerial control | Organization | 12/02/2016 | |
| Sovereign Healthcare Group LLC | Operational/managerial control | Organization | 04/23/2021 | |
| Beaird, Todd | Operational/managerial control | Individual | 01/01/2022 | |
| Bedell, Donald | Operational/managerial control | Individual | 07/05/2000 | |
| Blackwell-Scott, Helen | Operational/managerial control | Individual | 03/13/2023 | |
| Itano, Daniel | Operational/managerial control | Individual | 04/01/2025 | |
| Bedell, Bryan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 05/12/2025 | |
| Agh1 LLC | Adp of the SNF | Organization | 05/28/2025 | |
| Dcb Real Estate Partnership LP | Adp of the SNF | Organization | 01/01/2010 | |
| Fg LLC | Adp of the SNF | Organization | 12/02/2016 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 08/16/2021 | |
| Kingman Properties LLC | Adp of the SNF | Organization | 01/01/2010 | |
| Mid States Inc | Adp of the SNF | Organization | 11/01/2010 | |
| Sovereign Healthcare Group LLC | Adp of the SNF | Organization | 04/03/2025 | |
| Van De Ven LLC | Adp of the SNF | Organization | 01/01/2000 | |
| Beaird, Todd | Adp of the SNF | Individual | 01/01/2022 | |
| Blackwell-Scott, Helen | Adp of the SNF | Individual | 03/13/2023 | |
| Itano, Daniel | Adp of the SNF | Individual | 04/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on July 31, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on November 21, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on March 14, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on March 14, 2025: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.34 hours per resident per day, below the Arizona average of 3.51.
Other nursing homes nearby
- The Gardens Rehab & Care Center Kingman, 0.1 mi · 3 of 5 stars · 8 citations
- The Lingenfelter Center Kingman, 0.1 mi · 2 of 5 stars · 22 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Desert Highlands Care Center's Medicare star rating?
- CMS rates Desert Highlands Care Center 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Desert Highlands Care Center get at its last inspection?
- 7 health deficiencies at the standard inspection on March 14, 2025. The Arizona average is 6.4.
- Has Desert Highlands Care Center been fined?
- CMS lists no fines in the last three years.
- Does Desert Highlands Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Desert Highlands Care Center?
- CMS lists 19 owners and managers, and links the home to Circle B Enterprises. Legal business name: KINGMAN NO 1 LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.