Home / North Carolina / Hickory
Trinity Ridge
2140 Medical Park Drive, Hickory, NC 28602 · Catawba County · (828) 322-6995
120 certified beds, about 111 residents a day · Non profit - Corporation · Medicare and Medicaid since 1973
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345106 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 18, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
None of its 5 health citations since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.57 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.96 of those hours.
40.1% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Lutheran Services Carolinas, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
June 18, 2026Standard inspection · 1 citation
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations, record review, staff and resident interviews, the facility failed to keep a urinary catheter collection bag from lying on the floor for 1 of 1 resident reviewed for indwelling urinary catheters (Resident #5).
March 27, 2025Standard inspection · 3 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately code a Medicare 5-day Minimum Data Set assessment for the use of antipsychotics for 1 of 5 residents reviewed for unnecessary medications (Resident #87).
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, record reviews, manufacturer's instructions, and staff and Consultant Pharmacist interviews, the facility failed to have a medication error rate of less than 5% as evidenced by 2 medication errors out of 28 opportunities, resulting in a medication error rate of 7.14% for 1 of 5 residents observed during the medication administration (Residents #25).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews and staff interviews, the facility failed to follow their Hand Hygiene policy and procedure when the Director of Nursing did not perform hand hygiene after removing gloves and donning a clean pair of gloves while providing wound care to Resident #71 and Nurse #2 did not perform hand hygiene after removing gloves and donning a clean pair of gloves while providing wound care to Resident #62 for 2 of 3 staff members observed for infection control practices (Director of Nursing and Nurse #2).
November 29, 2023Standard inspection, Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, record review, and staff interview the facility failed to maintain the dignity of a cognitively impaired resident (Resident #43) when a Nurse Aide made an inappropriate sexual comment about the resident's son. A reasonable person would not want another person making inappropriate sexual comments about their family members. This was for 1 of 1 resident reviewed for dignity and respect.
Fire safety inspections
7 fire safety citations on file: 2 on March 27, 2025, 2 on November 29, 2023, 3 on June 9, 2022.
Every fire safety citation7 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Use approved construction type or materials.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have properly installed electrical wiring and gas equipment.
- D Have power receptacles that are properly grounded.
- D Meet requirements for the use of electrical equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.57 | 3.85 | 3.86 |
| Registered nurses | 0.96 | 0.62 | 0.69 |
| All nursing staff on weekends | 4.08 | 3.42 | 3.42 |
| Nurse aides | 3.17 | ||
| Licensed practical nurses | 0.44 | ||
| Nursing staff turnover (share who left in a year) | 40.1% | 49.0% | 45.8% |
| Registered nurse turnover | 21.7% | 45.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.65 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.77 on weekdays and 4.08 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.73 in April to June 2025 to 4.57 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.57 | 0.96 | 4.77 | 4.08 | 0.0% | 0 of 90 | 111 |
| Oct to Dec 2025 | 4.47 | 0.89 | 4.62 | 4.08 | 0.0% | 0 of 92 | 112 |
| Jul to Sep 2025 | 4.63 | 0.88 | 4.81 | 4.18 | 0.0% | 0 of 92 | 112 |
| Apr to Jun 2025 | 4.73 | 0.70 | 4.95 | 4.19 | 0.0% | 0 of 91 | 110 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for North Carolina
| Job | Median | Middle half | Employed |
|---|---|---|---|
| North Carolina, all employers | |||
| CNAs (nursing assistants) | $18.49 | $17.28 to $21.08 | 64,010 |
| LPNs and LVNs | $30.42 | $28.50 to $33.51 | 18,010 |
| Registered nurses | $40.56 | $37.87 to $49.06 | 111,120 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 39.9 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.2 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.8 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 45.5 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.7 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.0 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.8 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.4 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.8 | 1.8 |
Owners and operators
Legal business name: LUTHERAN HOME - HICKORY WEST, INC. CMS links this home to Lutheran Services Carolinas, a group of 9 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Goins, Ted | Managing control - governing body | Individual | 10/01/2004 | |
| Herman, Richard | Managing control - governing body | Individual | 06/01/2021 | |
| Nelson, Douglas | Managing control - governing body | Individual | 09/21/2022 | |
| Smith, Kesha | Corporate director | Individual | 09/08/2023 | |
| Maddry, Karen | Corporate officer | Individual | 10/01/2012 | |
| Nickerson, Kirby | Corporate officer | Individual | 10/01/2012 | |
| Lsa Management, Inc. | Operational/managerial control | Organization | 11/04/2004 | |
| Lutheran Home Hickory West Property, Inc. | Operational/managerial control | Organization | 04/05/1988 | |
| Corder, John | Operational/managerial control | Individual | 10/01/2012 | |
| Goins, Ted | Operational/managerial control | Individual | 10/01/2004 | |
| Huffman, Hannah | Operational/managerial control | Individual | 10/28/2018 | |
| Smith, Kesha | Operational/managerial control | Individual | 10/01/2004 | |
| Lsa Management, Inc. | Trustee of the SNF | Organization | 11/04/2004 | |
| Lutheran Services for the Aging, Inc. | Trustee of the SNF | Organization | 10/01/2004 | |
| Goins, Ted | Trustee of the SNF | Individual | 10/01/2004 | |
| Herman, Richard | Trustee of the SNF | Individual | 06/01/2021 | |
| Nelson, Douglas | Trustee of the SNF | Individual | 09/01/2022 | |
| Nickerson, Kirby | Trustee of the SNF | Individual | 06/25/2012 | |
| Lsa Management, Inc. | Adp of the SNF | Organization | 04/25/2025 | |
| Lutheran Home Hickory West Property, Inc. | Adp of the SNF | Organization | 04/14/2025 | |
| Corder, John | Adp of the SNF | Individual | 10/01/2012 | |
| Huffman, Hannah | Adp of the SNF | Individual | 10/28/2018 | |
| Nickerson, Kirby | Adp of the SNF | Individual | 06/25/2012 | |
| Smith, Kesha | Adp of the SNF | Individual | 10/01/2012 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on June 18, 2026: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on March 27, 2025: "Ensure each resident receives an accurate assessment."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on March 27, 2025: "Ensure medication error rates are not 5 percent or greater."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on March 27, 2025: "Provide and implement an infection prevention and control program."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- The Greens at Hickory Hickory, 4.3 mi · 2 of 5 stars · 18 citations
- The Greens at Viewmont Hickory, 4.4 mi · 2 of 5 stars · 19 citations
- Trinity Village Hickory, 4.9 mi · 5 of 5 stars · 5 citations
- Carolina Rehab Center of Burke Connelly Spring, 6.4 mi · 3 of 5 stars · 20 citations
- Conover Nursing and Rehabilitation Center Conover, 7.3 mi · 5 of 5 stars · 4 citations
- Hickory Falls Health and Rehabilitation Granite Falls, 9.2 mi · 4 of 5 stars · 3 citations
- College Pines Health and Rehabilitation Connelly Springs, 9.8 mi · 5 of 5 stars · 6 citations
- Abernathy Laurels Newton, 10.3 mi · 5 of 5 stars · 3 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Trinity Ridge's Medicare star rating?
- CMS rates Trinity Ridge 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Trinity Ridge get at its last inspection?
- 1 health deficiency at the standard inspection on June 18, 2026. The North Carolina average is 4.7.
- Has Trinity Ridge been fined?
- CMS lists no fines in the last three years.
- Does Trinity Ridge accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Trinity Ridge?
- CMS lists 24 owners and managers, and links the home to Lutheran Services Carolinas. Legal business name: LUTHERAN HOME - HICKORY WEST, INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.