United Helpers Canton Nursing Home
205 State Street Road, Canton, NY 13617 · St. Lawrence County · (315) 386-4541
160 certified beds, about 90 residents a day · Non profit - Corporation · Medicare and Medicaid since 1977
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 335566 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 9, 2024, inspectors cited 3 health deficiencies (the New York average is 8.1, the national average 9.2).
Of 10 health citations since June 2019, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.03 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.68 of those hours.
38.5% of nursing staff left within the year CMS measured (New York average 40.3%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
306/19
306/22
308/24
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
8D
1E
0F
Potential for minimal harm
0A
0B
0C
June 10, 2026Complaint inspection · 1 citation
- G Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interviews, the facility failed to consult with the physician when there was a significant change in a resident's physical status for one of three residents (Resident #1) reviewed. Specifically, Resident #1 had an acute physical decline on 05/24/2026, including inability to swallow, unresponsiveness, and increased signs and symptoms of discomfort, and the physician was not notified of the resident's change in status. Resident #1 was subsequently hospitalized upon the family's request and diagnosed with sepsis (extreme response to infection). This resulted in actual harm to Resident #1 that was not Immediate Jeopardy.
August 9, 2024Standard inspection · 3 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on record review, observation, and interview during the recertification survey conducted 8/6/2024-8/9/2024, the facility did not ensure residents had the right to a safe, clean, comfortable, and homelike environment for 2 of 2 resident neighborhoods (North and [NAME] Neighborhoods). Specifically, hot water was not maintained at acceptable temperatures in the North and [NAME] neighborhoods; resident wheelchairs were soiled and in disrepair on the [NAME] Neighborhood; there were sticky floors in several areas of the North Neighborhood; and the kitchenettes on the North and [NAME] Neighborhoods were in disrepair.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, record review, and interview during the recertification survey conducted 8/6/2024-8/9/2024, the facility did not ensure residents were free of any significant medication errors for 3 of 4 resident (Residents #9, #53, and #59) reviewed. Specifically, Residents #9 and #53 did not receive medications as ordered and the medical provider was not notified, and Resident #59 did not receive their medication for Parkinson's disease (a progressive neuorological disorder) timely as ordered.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview during the recertification survey conducted 8/6/2024-8/9/2024, the facility did not ensure drugs and biologicals were labelled and stored in accordance with currently accepted professional principles and included the appropriate accessory and cautionary instructions when applicable for 1 of 4 medication carts (North neighborhood, Oak, and Elm Cart) reviewed. Specifically, the North neighborhood (the secured unit) Oak and Elm medication cart was left unlocked and unattended.
June 9, 2022Standard inspection · 3 citations
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review during the recertification survey conducted 6/7/22-6/9/22, the facility failed to exercise reasonable care for the protection of resident property from loss for 1 of 3 residents (Resident #26) reviewed. Specifically, Resident #26's hearing aids were missing and there was no documented evidence the missing hearing aids were reported or an investigation was initiated.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on observation, interview, and record review during the recertification and abbreviated surveys (NY00293106) conducted 6/7/22 to 6/9/22, the facility failed to thoroughly investigate all alleged violations of abuse, neglect, exploitation, or mistreatment for 1 of 3 residents (Resident #46) reviewed. Specifically, Resident #46 had a bruise which was not thoroughly investigated to rule out abuse, neglect, or mistreatment.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review during the recertification and abbreviated surveys (NY00289301) conducted 6/7/22-6/9/22, the facility failed to ensure a resident who was unable to carry out activities of daily living (ADL) received the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for 1 of 5 residents (Resident #55) reviewed. Specifically, Resident #55 was not provided protective heel boots as care planned.
June 28, 2019Standard inspection · 3 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review during the recertification survey, the facility did not ensure that each resident and/or resident representative, was involved in developing the plan of care and making decisions about his or her care for 1 of 1 resident (Resident #52) reviewed for care planning. Specifically, Resident #52 was not invited to attend her annual care plan meeting.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, record review and interview during the recertification survey the facility did not ensure residents with limited range of motion (ROM) received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 2 residents (Resident #22) reviewed for ROM. Specifically, Resident #22 had recommendations for a palm protector for hand contractures and the resident was observed without the palm protector in place. Additionally, guidelines for use of the palm protector were unclear.
- D Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, record review and interview during the recertification survey, the facility did not ensure the provision of food and drink was palatable, attractive, and at a safe and appetizing temperature for 1 of 2 meals (West Unit dinner) tested. Specifically, food at a lunch meal was not served at palatable and safe temperatures.
Fire safety inspections
11 fire safety citations on file: 4 on August 9, 2024, 3 on June 9, 2022, 4 on June 28, 2019.
Every fire safety citation11 citations
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have proper medical gas storage and administration areas.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that testing and maintenance of electrical equipment is performed.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install an approved automatic sprinkler system.
- E Have elevators that firefighters can control in the event of a fire.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Install an approved automatic sprinkler system.
- D Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New York | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.03 | 3.63 | 3.86 |
| Registered nurses | 0.68 | 0.71 | 0.69 |
| All nursing staff on weekends | 2.41 | 3.18 | 3.42 |
| Nurse aides | 1.78 | ||
| Licensed practical nurses | 0.58 | ||
| Nursing staff turnover (share who left in a year) | 38.5% | 40.3% | 45.8% |
| Registered nurse turnover | 21.4% | 39.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.28 on weekdays and 2.41 on weekends, 27% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.17 in April to June 2025 to 3.03 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.03 | 0.68 | 3.28 | 2.41 | 0.0% | 0 of 90 | 90 |
| Oct to Dec 2025 | 3.21 | 0.66 | 3.45 | 2.62 | 0.0% | 0 of 92 | 92 |
| Jul to Sep 2025 | 3.34 | 0.65 | 3.59 | 2.71 | 0.1% | 0 of 92 | 91 |
| Apr to Jun 2025 | 3.17 | 0.63 | 3.38 | 2.62 | 0.0% | 0 of 91 | 93 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New York, Jan to Mar 2026 | 3.55 | 0.68 | 3.72 | 3.13 | 9.8% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New York | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.6 | 14.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.8 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.1 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.8 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.7 | 12.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.0 | 6.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.8 | 13.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.7 | 20.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.1 | 9.6 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.4 | 1.8 |
Owners and operators
Legal business name: UNITED HELPERS CANTON NURSING HOME INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Knight, Stephen | W-2 managing employee | Individual | 02/06/2009 | |
| Morrison, James | W-2 managing employee | Individual | 01/01/1999 | |
| Cruikshank, Cheryl | Corporate director | Individual | 01/27/2016 | |
| Liscum, Darlene | Corporate director | Individual | 01/27/2016 | |
| Macarthur, Martha | Corporate director | Individual | 01/27/2016 | |
| Michaelson, James | Corporate director | Individual | 01/27/2016 | |
| Amoriell, William | Corporate officer | Individual | 01/27/2016 | |
| Knight, Stephen | Corporate officer | Individual | 02/06/2009 | |
| Morrison, James | Corporate officer | Individual | 01/01/1999 | |
| Naccarato, Francine | Corporate officer | Individual | 01/01/2011 | |
| Rehse, Nancy | Corporate officer | Individual | 01/27/2016 | |
| United Helpers Management Company Inc | Operational/managerial control | Organization | 10/12/1982 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on June 10, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on August 9, 2024: "Ensure that residents are free from significant medication errors."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on June 9, 2022: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on June 9, 2022: "Respond appropriately to all alleged violations."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.41 hours per resident per day, below the New York average of 3.18.
Other nursing homes nearby
- St. Josephs Home Ogdensburg, 16.1 mi · 5 of 5 stars · 11 citations
New York contacts for a concern about a nursing home
These are the official offices in New York. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: New York State Department of Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: NYS Health Profiles: Nursing Homes, where New York publishes its own records on licensed homes.
Common questions
- What is United Helpers Canton Nursing Home's Medicare star rating?
- CMS rates United Helpers Canton Nursing Home 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did United Helpers Canton Nursing Home get at its last inspection?
- 3 health deficiencies at the standard inspection on August 9, 2024. The New York average is 8.1.
- Has United Helpers Canton Nursing Home been fined?
- CMS lists no fines in the last three years.
- Does United Helpers Canton Nursing Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns United Helpers Canton Nursing Home?
- CMS lists 12 owners and managers. Legal business name: UNITED HELPERS CANTON NURSING HOME INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.