Assisted living / New York / Pittsford
Heather Heights of Pittsford
160 W Jefferson Rd, Pittsford, NY 14534 · Monroe County · (585) 264-1600
Adult home · licensed for 120 residents · Licensed since 1999 · Operator: Heather Heights of Pittsford, Inc.
New York State Department of Health data as of October 8, 2026 · Certificate 370-F-220 · See the state record
The record in brief
Heather Heights of Pittsford is an adult home, one of the two kinds of adult care facility New York licenses, with 120 beds on its operating certificate, including 120 ALR, 120 EALR, 24 SNALR, 5 Respite.
Between April 1, 2022 and March 31, 2026 the Department of Health cited 22 violations from 28 inspections; the latest report was issued on March 17, 2026.
The state lists 1 enforcement action against the operator in that period.
On the state's assisted living quality page it has 0 food and dining violations at its latest recertification survey and an average of 42 direct care staff (2025, reported by the residence).
State inspections
The Department of Health's own summary: "A total of 22 violations resulted from 28 inspections of this facility from April 1, 2022 through March 31, 2026, including 18 inspections resulting in no violations."
March 17, 2026Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
March 3, 2026Relicensure, Complaint Survey · 2 violations · Plan/Notice of Correction Under Review
- §Admission standards
- §Medication management.
December 18, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
December 11, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
September 24, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
August 5, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
August 1, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
July 1, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
June 17, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
June 16, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
June 16, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
April 10, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
January 28, 2025Complaint Survey · 2 violations · Plan/Notice of Correction Approved
- §Admission standards
- §Admission and retention standards.
January 13, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
January 13, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
January 13, 2025Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident services
January 13, 2025Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
November 13, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
July 31, 2024Relicensure, Complaint Survey · 11 violations · Plan/Notice of Correction Approved
- §Operating certificates
- §Admission standards
- §Resident services
- §Food service
- §Environmental standards
- §Disaster and emergency planning
- §Admission and retention standards.
- §Resident services.
- §Medication management.
- §Personnel.
- §Structural and environmental standards.
July 31, 2024Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
July 31, 2024Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident protections
July 31, 2024Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident services
October 18, 2023Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Food service
July 20, 2023Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
March 16, 2023Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Admission standards
December 19, 2022Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Admission standards
December 16, 2022Complaint Survey · 1 violation · Plan/Notice of Correction Approved
- §Resident services
December 15, 2022Complaint Survey · 0 violations · Plan/Notice of Correction Not Required
Enforcement actions
- October 21, 2024: Stipulation & Order #: ACF-24-032
Violations under dispute through the state's Inspection Review Process are not shown by the state. Regulation sections are Title 18 of New York's codes (NYCRR). Source: NYS Health Profiles.
New York's assisted living quality measures
Source: New York State Department of Health, Assisted Living Residence Quality, read October 8, 2026. The page's third measure, confirmed complaint allegations, was not listed in its table when we read it.
Memory care
| Certification on the operating certificate | Beds | Since |
|---|---|---|
| Assisted Living Residence (ALR) | 120 | December 2015 |
| Enhanced Assisted Living Residence (EALR) | 120 | December 2015 |
| Special Needs Assisted Living Residence (SNALR) | 24 | December 2015 |
| Respite beds | 5 | November 1999 |
Heather Heights of Pittsford is certified for memory care in New York's terms. What memory care certification means.
A special needs assisted living residence (SNALR) serves people with special needs, including people with dementia or cognitive impairments, under an individualized service plan.health.ny.gov
An enhanced assisted living residence (EALR) lets residents age in place: it may admit or keep residents who need another person's physical help to walk or use stairs, depend on medical equipment and need frequent help from medical staff, or have chronic unmanaged incontinence.health.ny.gov
Costs
The Department of Health had not posted a Consumer Summary with starting rent for Heather Heights of Pittsford when we read its quality page. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
Assisted living residents in New York have the right to written notice of any fee increase at least 45 days before it takes effect, unless they agree in writing to a specific increase for added care, services or supplies.health.ny.gov
Under Public Health Law section 4656(7), signed February 14, 2025, an assisted living residence must post its monthly service rate and starting rent range in the facility and online.health.ny.gov
Website listed by the Department of Health: www.heatherheights.com
Who runs it
Operator in the state file: Heather Heights of Pittsford, Inc..
If you have a concern
NursingHomeClear cannot take or act on complaints. New York's Department of Health investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
New York's ombudsman program advocates for older adults and people with disabilities who live in nursing homes, assisted living and other licensed adult care homes.aging.ny.gov
To reach a New York long-term care ombudsman, call 1-855-582-6769.aging.ny.gov
Common questions
- Is Heather Heights of Pittsford licensed?
- New York's Department of Health lists it as licensed, certificate 370-F-220, adult home, since November 1, 1999 (state data as of October 8, 2026).
- How many residents can Heather Heights of Pittsford care for?
- Its licence is for 120 residents.
- Has Heather Heights of Pittsford had violations?
- 22 violations from 28 inspections from April 1, 2022 to March 31, 2026, per the New York State Department of Health.
- Does Heather Heights of Pittsford offer memory care?
- Its operating certificate includes 24 special needs assisted living (SNALR) beds, the New York certifications for dementia care.
Sources
- Licence and capacity: New York State Department of Health, Adult Care Facilities: general information and bed certifications (health.data.ny.gov), downloaded October 8, 2026.
- Bed certifications: Adult Care Facility bed certifications, health.data.ny.gov. Inspections and enforcement: NYS Health Profiles, read October 9, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.