Assisted living / California / Palo Alto
Moldaw Family Residences at 899 Charleston
899 East Charleston Road, Palo Alto, CA 94303 · Santa Clara County · (650) 433-3600
RCFE in a continuing care retirement community · licensed for 270 residents · Licensed since 2009 · Licensee: 899 Charleston; Life Care Services, LLC
California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 435294340 · See the state record
The record in brief
California's licensing agency has 11 visits to Moldaw Family Residences at 899 Charleston on file since October 2021: 4 inspections, 3 complaint visits and 4 other visits. The most recent was on October 21, 2025.
Those visits led to 1 Type A citation and 3 Type B citations (the state's two levels of deficiency), 7 cited regulation sections in all.
The state looked into 2 complaints covering 4 allegations: 1 substantiated, 0 inconclusive, 3 unsubstantiated and 0 unfounded.
State visits and citations
Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.
| Kind of visit | Visits | Type A citations | Type B citations |
|---|---|---|---|
| Inspections | 4 | 0 | 0 |
| Complaint visits | 3 | 1 | 0 |
| Other visits | 4 | 0 | 3 |
| All visits | 11 | 1 | 3 |
A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov
A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov
The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov
Regulation sections cited7 citations
- §Title 22 section 87468.1(a)(3)
- §Title 22 section 87613(c)
- §Title 22 section 87466
- §Title 22 section 87616(a)
- §Title 22 section 87609(b)(4)
- §Title 22 section 87463(a)(3)
- §Title 22 section 87211(a)(1)(B)
Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 435294340).
Complaint investigations
Each row is one complaint the state investigated, with what it found for each allegation in it.
| Date in the file | Substantiated | Inconclusive | Unsubstantiated | Unfounded | Type A | Type B |
|---|---|---|---|---|---|---|
| October 10, 2025 | 0 | 0 | 2 | 0 | 0 | 0 |
| November 28, 2023 | 1 | 0 | 1 | 0 | 1 | 0 |
Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov
A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov
An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov
An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov
Memory care
California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.
California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov
The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov
The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov
Costs
California does not publish what assisted living homes charge, and Moldaw Family Residences at 899 Charleston has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov
When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov
Who runs it
Licensee in the state file: 899 Charleston; Life Care Services, LLC.
Other assisted living nearby
- Palo Alto CommonsPalo Alto, 1.4 mi · 250 residents · 31 visits
- Bridgepoint at Los AltosLos Altos, 1.6 mi · 150 residents · 14 visits
- Ivy Park at Palo AltoPalo Alto, 2.2 mi · 97 residents · 12 visits
- Terraces at Los Altos, TheLos Altos, 2.3 mi · 250 residents · 11 visits
- Villa Toscana a Memory Care CommunityMountain View, 2.6 mi · 70 residents · 8 visits
- Channing HousePalo Alto, 3.3 mi · 264 residents · 16 visits
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- The Terraces at Los Altos Health FacilityLos Altos, 2.3 mi · 4 of 5 CMS stars
- Villa SienaMountain View, 3.4 mi · 1 of 5 CMS stars
- Palo Alto Post-AcutePalo Alto, 3.5 mi · 4 of 5 CMS stars
- Camino Ridge Post-AcuteMountain View, 3.6 mi · 1 of 5 CMS stars
- Webster HousePalo Alto, 3.7 mi · 5 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov
California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov
Common questions
- Is Moldaw Family Residences at 899 Charleston licensed?
- California's Department of Social Services lists it as licensed, facility 435294340, rcfe in a continuing care retirement community, since October 22, 2009 (state data as of October 8, 2026).
- How many residents can Moldaw Family Residences at 899 Charleston care for?
- Its licence is for 270 residents.
- Has Moldaw Family Residences at 899 Charleston been cited by the state?
- The state file lists 1 Type A and 3 Type Bs citation counts across 11 visits on file.
Sources
- Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.