F244: Listen to the resident groups and act on their complaints and suggestions that affect resident care and life
F244 is one of the federal requirements every Medicare and Medicaid certified nursing home must meet. CMS describes it as: Listen to the resident groups and act on their complaints and suggestions that affect resident care and life.
It sits in CMS's resident rights category.
CMS Health Deficiencies file, data as of September 1, 2026. The files hold each home's last three standard inspections and three years of complaint visits.
How seriously inspectors rate it
Every citation gets a letter for how much harm inspectors found and how many residents it touched (how to read the letters). 0.0% of F244 citations came from a complaint visit rather than a routine inspection.
By letter: D 1.
What inspectors wrote
Three recent F244 citations from different states, quoted from the inspectors' statements of deficiencies (CMS form 2567). Names are removed by CMS.
Inspectors wrote, May 18, 2017, scope and severity DBased on review of documentation and interviews it was determined that the facility failed to act on the residents request during their monthly meetings. This was evident in 2 consistent months of resident council meeting minute notes of complaints of dirty hallways and cold food being delivered.
Complete Care at Severna Park LLC, Severna Park, MD
Most recent F244 citations
| Inspection | Home | Town | Letter |
|---|---|---|---|
| May 18, 2017 | Complete Care at Severna Park LLC | Severna Park, MD | D |
F244 citations by state
Counts depend on how many homes a state has and how often its inspectors visit, so a larger number is not by itself a worse record.
| State | Citations |
|---|---|
| Maryland | 1 |
By inspection year: 2017 1.
Common questions
- What is F244 in a nursing home inspection?
- F244 is the federal requirement to "listen to the resident groups and act on their complaints and suggestions that affect resident care and life". CMS files it under resident rights. A home cited under F244 did not meet that requirement at the inspection.
- How often is F244 cited?
- The CMS files as of September 1, 2026 list 1 F244 citations at 1 nursing homes, 0 of them in the 12 months to that date. 0.0% were rated as actual harm or immediate jeopardy.
- Is a F244 citation serious?
- It depends on the letter. Most F244 citations (100.0%) were rated as potential for more than minimal harm, D to F. None in the current files is at the immediate jeopardy level.
The interpretive guidance inspectors use for each F-tag is CMS's State Operations Manual, Appendix PP. NursingHomeClear reports the citations as CMS records them and is not affiliated with CMS. All F-tags · Methodology