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Alta Heights Post Acute

813 S Dickerson Rd, Goodlettsville, TN 37072 · Davidson County · (615) 859-6600

90 certified beds, about 80 residents a day · For profit - Corporation · Medicare and Medicaid since 2002

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 445460 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 29, 2026, inspectors cited 1 health deficiency (the Tennessee average is 4.4, the national average 9.2).

Of 19 health citations since November 2019, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.44 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.52 of those hours.

66.3% of nursing staff left within the year CMS measured (Tennessee average 48.9%).

CMS links it to PACS Group, an affiliated group of 275 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
3E
0F
Potential for minimal harm
0A
0B
0C
April 29, 2026Standard inspection · 1 citation
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on review of the Resident Assessment Instrument Manual Version 1.20.1, medical record review, and interview, the facility failed to complete an accurate Minimum Data Set (MDS) assessment for 2 of 18 (Resident #62 and #74) residents reviewed for MDS discrepancies.
February 27, 2025Standard inspection, Complaint inspection · 12 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on the facility policy review, observations and interviews, the facility failed to properly label, date and store food items in the kitchen and failed to properly store, label and date personal resident food items in the 300 Hall nourishment room.
  2. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, observation, and interview the facility failed to ensure practices to prevent the potential spread of infection were maintained when 3 of 3 nurses (Licensed Practical Nurse (LPN O, LPN W, LPN X) failed to clean reusable equipment before and after use and failed to use protective barriers, and when 1 of 3 nurses (LPN X) failed to wear Personal Protective Equipment (PPE) in enhanced barrier precaution rooms.
  3. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, observation, and interview, the facility failed to provide and maintain a safe and sanitary environment for 11 of 48 occupied rooms (Resident #5, #9, #29, #36, #40, #44, #51, #65, #20 and #67's room, #68 and #27's room, and #72, and #73's room) when there was a broken/missing piece on the window blind, a sharp screw exposed on the closet door, there were holes in the wall, missing hooks from the privacy curtain, the air conditioner's front panel and filter was off, a cable cord box was not attached to the wall, there were bulging and missing pieces from the over tables, there were missing laminate pieces from the dresser and nightstands, plaster was peeling from the wall, uncovered corner pieces on the wall, a broken bed with no mattress stored in a resident's room, and when there were strong malodorous odors in residents' rooms.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, interview, and observation, the facility failed to provide reasonable accommodations of needs for water temperature when bathing for 3 of 14 sampled residents (Resident #24, #28, and #64) interviewed for activities of daily living.
  5. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on the facility policy review, medical record review, observation and interview the facility failed to provide privacy for 1 of 28 (Resident #28) sampled residents reviewed.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, medical record review, facility investigation, observation, and interview, the facility failed to ensure an allegation of abuse was reported for 1 of 6 (Resident #27) sampled residents reviewed for allegations of abuse and neglect.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on facility policy review, medical record review, and interview the facility failed to revise comprehensive care plans for 2 of 28 (Resident #3 and #64) sample residents reviewed.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to provide care and services related to activities of daily living (ADLs) for 1 of 3 (Resident #29) sampled residents for ADLs.
  9. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on facility policy review, medical record review, facility investigation, and interview, the facility failed to provide adequate supervision and assistance to prevent an elopement from the facility for 1 of 3 residents (Resident #80) reviewed for wandering. The facility failed to provide adequate supervision and assistive devices when Resident #1 eloped from the facility on 10/29/2024 at 9:40 AM, resulting in a fall with minor injuries. The Findings Include: 1. [...]
  10. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, medical record review, and interview the facility failed to ensure a resident's medication regimen was free of unnecessary medications when the facility failed to ensure monitoring related to the use of an anticoagulant (blood thinner) for 1 of 5 residents (Resident #39) sampled for unnecessary meds.
  11. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure a medication administration error rate of less than 5% (percent) when 2 of 5 nurses (Licensed Practical Nurse (LPN) W and X) failed to properly administer medications for 2 of 5 sampled residents (Resident #73 and #129) observed during medication administration. This resulted in a medication administration error rate of 12.5 % [percent] when 3 errors occurred out of 24 opportunities.
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 11, 2025
    Inspectors wroteBased on policy review, observation, and interview the facility failed to ensure medications were properly stored when 1 of 1 Licensed Practical Nurse (LPN DD) left 1 of 7 med storage areas unlocked and unattended, when medications were left on an over the bed table in 1 of 48 occupied rooms, and when 2 of 3 nurses Licensed Practical Nurse (LPN O and LPN X) left meds unattended and out of sight during medication administration.
November 19, 2019Standard inspection · 6 citations
  1. J
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on facility policy review, medical record review and interview, the facility failed to develop and implement a baseline care plan to address resident safety needs for 7 (#11, #25, #60, #66, #69, #75, and #276) of 24 residents who were identified on admission to be at risk for falls. The facility's noncompliance placed Resident #276 in Immediate Jeopardy (a situation in which the provider's noncompliance with one or more requirements of participation has caused or is likely to cause serious injury, harm, impairment, or death to a resident) when the resident sustained a femur fracture as the result of a fall and also had the potential to place Residents #11, #25, #60, #66, #69, and #75 in Immediate Jeopardy. The Administrator was informed of the Immediate Jeopardy (IJ) on 11/18/19 at 1:20 PM in her office. F-655, and F-689 were cited at a scope and severity of J. [...]
  2. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on facility policy review, medical record review, facility investigation and interviews, the facility failed to provide adequate supervision to prevent falls for 2 (#276, #39) of 24 residents who were assessed at risk for falls. The facility's noncompliance placed Resident #276 and #39 in Immediate Jeopardy (IJ) When Resident #276 sustained a femur fracture from a fall and resident #39 sustained skin tears to her head and forearm from a fall. The Administrator was informed of the Immediate Jeopardy (IJ) on 11/18/19 at 1:20 PM in her office. F-655, and F-689 were cited at a scope and severity of J. The facility was cited F-689 J which was Substandard Quality of Care. An extended survey was conducted from 11/18/19 to 11/19/19. The Immediate Jeopardy was effective from 9/23/19 through 11/18/19. [...]
  3. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on facility policy review, medical record review, observation and interview, the facility failed to provide a dignified dining experience for 1 (#71) of 6 residents who required assistance during mealtime.
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on facility policy review, medical record review and interview the facility failed to develop a person-centered care plan for 2 (#69, and #71) of 38 residents reviewed for care plans.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on facility policy review, medical record review, observation and interview the facility failed to revise the comprehensive care plan for 2 (#27 and #43) of 38 residents reviewed for care plans.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 3, 2020
    Inspectors wroteBased on the Facility policy review, observation and interview, the facility failed to properly store medications in 2 of 5 medication carts observed.

Fire safety inspections

22 fire safety citations on file: 8 on April 29, 2026, 10 on February 27, 2025, 4 on November 19, 2019.

Every fire safety citation22 citations
  1. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · April 29, 2026 · Corrected (the home has a date of correction)
  2. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · April 29, 2026 · Corrected (the home has a date of correction)
  3. D
    Have properly located and lighted "Exit" signs.
    K 293 · April 29, 2026 · Corrected (the home has a date of correction)
  4. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · April 29, 2026 · Corrected (the home has a date of correction)
  5. D
    Have simulated fire drills held at unexpected times.
    K 712 · April 29, 2026 · Corrected (the home has a date of correction)
  6. D
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · April 29, 2026 · Corrected (the home has a date of correction)
  7. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 29, 2026 · Corrected (the home has a date of correction)
  8. D
    Ensure proper usage of power strips and extension cords.
    K 920 · April 29, 2026 · Corrected (the home has a date of correction)
  9. D
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · February 27, 2025 · Corrected (the home has a date of correction)
  10. D
    Have exits that are accessible at all times.
    K 271 · February 27, 2025 · Corrected (the home has a date of correction)
  11. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · February 27, 2025 · Corrected (the home has a date of correction)
  12. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · February 27, 2025 · Corrected (the home has a date of correction)
  13. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 27, 2025 · Corrected (the home has a date of correction)
  14. D
    Install properly constructed windows in hallway walls or doors.
    K 364 · February 27, 2025 · Corrected (the home has a date of correction)
  15. D
    Provide properly sized and located linen or trash receptacles.
    K 754 · February 27, 2025 · Corrected (the home has a date of correction)
  16. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · February 27, 2025 · Corrected (the home has a date of correction)
  17. D
    Meet Health Care Facilities Code mechanical requirements.
    K 900 · February 27, 2025 · Corrected (the home has a date of correction)
  18. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 27, 2025 · Corrected (the home has a date of correction)
  19. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · November 19, 2019 · Corrected (the home has a date of correction)
  20. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 19, 2019 · Corrected (the home has a date of correction)
  21. D
    Install corridor and hallway doors that block smoke.
    K 363 · November 19, 2019 · Corrected (the home has a date of correction)
  22. C
    Provide properly protected cooking facilities.
    K 324 · November 19, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeTennesseeUnited States
All nursing staff (RN, LPN and aides)4.443.803.86
Registered nurses0.520.600.69
All nursing staff on weekends4.643.313.42
Nurse aides2.54
Licensed practical nurses1.38
Nursing staff turnover (share who left in a year)66.3%48.9%45.8%
Registered nurse turnover58.3%43.2%42.9%
Administrators who left1

CMS expects 4.53 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.35 on weekdays and 4.64 on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 43.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.69 in April to June 2025 to 4.44 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.440.524.354.64 43.1%0 of 9080
Oct to Dec 20254.340.624.503.91 37.1%0 of 9274
Jul to Sep 20253.730.543.963.15 6.5%0 of 9267
Apr to Jun 20253.690.663.903.17 9.8%0 of 9174
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Tennessee, Jan to Mar 20263.750.563.953.274.0%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeTennesseeUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
11.514.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.91.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.43.43.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.71.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
12.517.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.75.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
31.916.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.822.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.011.212.0

Owners and operators

Legal business name: GOODLETTSVILLE SNF HEALTHCARE LLC. CMS links this home to PACS Group, a group of 275 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Branch Banking & Trust Company5% or greater security interestOrganization01/01/2025
Truist Bank5% or greater security interestOrganization01/01/2025
Anderson, BenjaminManaging control - governing bodyIndividual01/01/2025
Collins, MillardManaging control - governing bodyIndividual01/01/2025
Garret, AcieManaging control - governing bodyIndividual01/01/2025
Jordan, BrysenManaging control - governing bodyIndividual01/01/2025
Lovering, GregoryManaging control - governing bodyIndividual01/01/2025
Rains, ChristopherManaging control - governing bodyIndividual01/01/2025
Apt, FrederickCorporate officerIndividual01/01/2025
Jergensen, JoshuaCorporate officerIndividual01/01/2025
Mitchell, JohnCorporate officerIndividual01/01/2025
Anderson, BenjaminOperational/managerial controlIndividual01/01/2025
Providence Administrative Consulting Services IncAdp of the SNFOrganization01/22/2025
Truist BankAdp of the SNFOrganization01/22/2025
Anderson, BenjaminAdp of the SNFIndividual09/11/2025
Collins, MillardAdp of the SNFIndividual01/30/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on April 29, 2026: "Ensure each resident receives an accurate assessment."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on February 27, 2025: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on February 27, 2025: "Reasonably accommodate the needs and preferences of each resident."
  4. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 27, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Tennessee contacts for a concern about a nursing home

These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.

Common questions

What is Alta Heights Post Acute's Medicare star rating?
CMS rates Alta Heights Post Acute 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Alta Heights Post Acute get at its last inspection?
1 health deficiency at the standard inspection on April 29, 2026. The Tennessee average is 4.4.
Has Alta Heights Post Acute been fined?
CMS lists no fines in the last three years.
Does Alta Heights Post Acute accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Alta Heights Post Acute?
CMS lists 16 owners and managers, and links the home to PACS Group. Legal business name: GOODLETTSVILLE SNF HEALTHCARE LLC.

Sources

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