Brookdale Westlake Village
28450 Westlake Village Drive, Westlake, OH 44145 · Cuyahoga County · (440) 892-6200
60 certified beds, about 55 residents a day · For profit - Corporation · Medicare and Medicaid since 2009
Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366373 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on October 3, 2024, inspectors cited 1 health deficiency (the Ohio average is 10.5, the national average 9.2).
None of its 9 health citations since November 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.27 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.14 of those hours.
44.6% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Brookdale Senior Living, an affiliated group of 12 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
111/19
110/22
210/23
110/24
404/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
2E
0F
Potential for minimal harm
0A
0B
1C
April 22, 2026Complaint inspection · 4 citations
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on interviews, observation and facility policy review, the facility failed to ensure food was served at appetizing temperatures. This had the potential to affect 57 of 58 residents in the facility as Resident #37 did not receive meals by mouth.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interviews, record review and review of the facility policy, the facility failed to implement an infection control program that properly tracked infection to prevent transmission of scabies and failed to ensure infection control procedures were maintained at all times. This affected two residents (Resident #26 and #38) and had the potential to affect all 58 residents in the facility.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, record review, and review of the facility policy, the facility failed to ensure Resident #24 was provided with timely incontinence care. This affected one resident (Resident #24) of three residents reviewed for incontinence. The facility census was 58.
- C Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, resident record review, and review of resident council minutes, the facility failed to ensure a sufficient supply of washcloths and towels available for morning care and as needed. This affected one resident (Resident #26) with the potential to affect all residents residing at the facility.
October 3, 2024Standard inspection, Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on record review and interview, the facility failed to ensure medications to treat diabetes were administered as ordered by the physician. This affected one (#35) of one resident reviewed for medication errors. The facility census was 58.
October 6, 2023Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on medical record review, facility investigative document review, staff interview, and facility policy review, the facility failed to report an allegation of staff-to-resident physical abuse in a timely manner to the state agency. This affected one resident (#38) of three residents reviewed for abuse. The facility census was 60.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteTHIS IS AN INCIDENCE OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on medical record review, staff interview, facility investigation review, and facility policy review, the facility failed to provide adequate supervision and equipment to ensure all residents remained inside the facility as required. This affected one resident (#61) of three residents reviewed for possible elopement. The census was 60. Findings Include: Resident #61 was admitted to the facility on [DATE] with diagnoses including urinary tract infection, muscle weakness, difficulty walking, lack of coordination, mild cognitive impairment, metabolic encephalopathy, mild cognitive impairment, chronic kidney disease (stage III), atrial fibrillation, atherosclerotic heart disease, and dementia. [...]
October 20, 2022Standard inspection · 1 citation
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, record review and staff interview, the facility failed to provide evening activities at reasonable times for the residents. The facility census was 26.
November 15, 2019Standard inspection · 1 citation
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure appropriate hand washing was implemented during dining service and failed to appropriately handle food. This affected two residents (Residents #2 and #5) observed in the first floor dining room and had the potential to affect one of two residents (Residents #8 and #28) observed in the second floor dining room. The facility census was 44.
Fire safety inspections
18 fire safety citations on file: 8 on October 3, 2024, 7 on October 20, 2022, 3 on November 15, 2019.
Every fire safety citation18 citations
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install corridor and hallway doors that block smoke.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Install smoke barrier doors that can resist smoke for at least 20 minutes.
- F Have simulated fire drills held at unexpected times.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have properly installed electrical wiring and gas equipment.
- F Conduct testing and exercise requirements.
- F Ensure proper usage of power strips and extension cords.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.27 | 3.69 | 3.86 |
| Registered nurses | 1.14 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.63 | 3.28 | 3.42 |
| Nurse aides | 2.03 | ||
| Licensed practical nurses | 1.10 | ||
| Nursing staff turnover (share who left in a year) | 44.6% | 48.7% | 45.8% |
| Registered nurse turnover | 37.5% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.87 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.53 on weekdays and 3.63 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.34 in April to June 2025 to 4.27 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.27 | 1.14 | 4.53 | 3.63 | 6.1% | 0 of 90 | 55 |
| Oct to Dec 2025 | 4.00 | 0.98 | 4.24 | 3.39 | 12.9% | 0 of 92 | 62 |
| Jul to Sep 2025 | 2.71 | 0.70 | 2.86 | 2.36 | 11.8% | 30 of 92 | 60 |
| Apr to Jun 2025 | 4.34 | 1.09 | 4.57 | 3.75 | 12.1% | 0 of 91 | 53 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.6 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.1 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.1 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 1.9 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.5 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.0 | 12.9 | 12.0 |
Owners and operators
Legal business name: ARC WESTLAKE VILLAGE SNF LLC. CMS links this home to Brookdale Senior Living, a group of 12 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bkd Fm Holding Company LLC | 5% or greater direct ownership interest | Organization | 100% | 12/23/2008 |
| Kaestner, Henry | Indirect ownership interest | Individual | 04/30/2025 | |
| Kussow, Dawn | Indirect ownership interest | Individual | 04/30/2025 | |
| White, Chadwick | Indirect ownership interest | Individual | 04/30/2025 | |
| Jones Lang Lasalle Incorporated | 5% or greater mortgage interest | Organization | 08/31/2017 | |
| Kaestner, Henry | Managing control - governing body | Individual | 03/21/2022 | |
| Stengle, Nikolas | Managing control - governing body | Individual | 11/08/2025 | |
| White, Chadwick | Managing control - governing body | Individual | 03/09/2018 | |
| White, Chadwick | Corporate director | Individual | 03/09/2018 | |
| White, Chadwick | Corporate officer | Individual | 03/09/2018 | |
| Gendics, Augustine | Operational/managerial control | Individual | 09/28/2020 | |
| Kaestner, Henry | Operational/managerial control | Individual | 03/01/2022 | |
| Kussow, Dawn | Operational/managerial control | Individual | 02/15/2024 | |
| La Marre, Kevin | Operational/managerial control | Individual | 01/22/2017 | |
| Munoz, Anna | Operational/managerial control | Individual | 04/05/2024 | |
| Nall, Suzanne | Operational/managerial control | Individual | 07/22/2025 | |
| Olson, Ardelle | Operational/managerial control | Individual | 07/22/2025 | |
| Panwar, Rituraj | Operational/managerial control | Individual | 07/22/2025 | |
| Stengle, Nikolas | Operational/managerial control | Individual | 11/08/2025 | |
| White, Chadwick | Operational/managerial control | Individual | 03/09/2018 | |
| Zraik, Bassem | Operational/managerial control | Individual | 07/22/2025 | |
| Asher, Jordan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Drayton, Claudia | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Fioravanti, Mark | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Freed, Victoria | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Hausman, Joshua | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| La Marre, Kevin | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 07/24/2025 | |
| Mace, Elizabeth | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Warren, Denise | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| Wielansky, Lee | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/24/2025 | |
| American Retirement Corporation | Adp of the SNF | Organization | 12/23/2008 | |
| Arc Westlake Village, Inc | Adp of the SNF | Organization | 04/18/2007 | |
| Bkd Fm Holding Company LLC | Adp of the SNF | Organization | 12/23/2008 | |
| Brookdale Senior Living Inc | Adp of the SNF | Organization | 12/23/2008 | |
| Lbmc PC | Adp of the SNF | Organization | 01/01/2024 | |
| Walters Financial Services Inc | Adp of the SNF | Organization | 07/22/2025 | |
| Panwar, Rituraj | Adp of the SNF | Individual | 09/24/2025 | |
| Zraik, Bassem | Adp of the SNF | Individual | 09/24/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on April 22, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 22, 2026: "Provide and implement an infection prevention and control program."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on April 22, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on April 22, 2026: "Reasonably accommodate the needs and preferences of each resident."
Other nursing homes nearby
- Crocker Pointe Health and Rehabilitation Westlake, 0.6 mi · not rated · 0 citations
- Lutheran Home Westlake, 1.5 mi · 5 of 5 stars · 10 citations
- Life Care Center of Westlake Westlake, 1.6 mi · 2 of 5 stars · 39 citations
- Joshua Tree Care Center North Olmsted, 1.7 mi · 4 of 5 stars · 11 citations
- Rae Ann Suburban Westlake, 1.7 mi · 2 of 5 stars · 34 citations
- Rae-Ann Westlake Westlake, 1.8 mi · 4 of 5 stars · 15 citations
- Avon Place Healthcare Center Avon, 2.3 mi · 2 of 5 stars · 33 citations
- Huntington Woods Care & Rehab Center Westlake, 2.5 mi · 5 of 5 stars · 11 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Brookdale Westlake Village's Medicare star rating?
- CMS rates Brookdale Westlake Village 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Brookdale Westlake Village get at its last inspection?
- 1 health deficiency at the standard inspection on October 3, 2024. The Ohio average is 10.5.
- Has Brookdale Westlake Village been fined?
- CMS lists no fines in the last three years.
- Does Brookdale Westlake Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Brookdale Westlake Village?
- CMS lists 38 owners and managers, and links the home to Brookdale Senior Living. Legal business name: ARC WESTLAKE VILLAGE SNF LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.