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Church Home of the Protestant Episcopal Church

505 Mt. Hope Avenue, Rochester, NY 14620 · Monroe County · (585) 546-8400

182 certified beds, about 138 residents a day · Non profit - Corporation · Medicare and Medicaid since 1968

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 335263 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 9, 2024, inspectors cited 5 health deficiencies (the New York average is 8.1, the national average 9.2).

None of its 12 health citations since October 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.23 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.

38.8% of nursing staff left within the year CMS measured (New York average 40.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
3E
0F
Potential for minimal harm
0A
0B
0C
January 9, 2024Standard inspection, Complaint inspection · 5 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024
    Inspectors wroteBased on interviews and record review conducted during the Recertification Survey, it was determined that for three (Employees #2, #4, and #5) of seven newly hired employees the facility did not implement written policies and procedures to prevent abuse, neglect, exploitation, and/or misappropriation of resident property related to screening of prospective employees. Specifically, a nurse aide registry abuse screening was not completed for newly hired employees prior to starting work.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during the Recertification Survey, it was determined that for one of one main kitchen the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, potentially hazardous foods were not cold held at or below 45 degrees Fahrenheit (°F), and a refrigerator was not maintained in good working order.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024
    Inspectors wroteBased on observations, interviews and record review conducted during the Recertification Survey it was determined that for one (Resident #12) of six residents reviewed for Activities of Daily Living (ADLs), the facility did not provide the Activities of Daily Living services required to maintain good nutrition. Specifically, Resident # 12 was not consistently provided with the amount of assist required during mealtimes. This is evidenced by the following: Resident #12 had diagnoses that included adult failure to thrive, macular degeneration (an eye disease that causes vision loss), and hearing loss. The Minimum Data Set assessment dated [DATE], revealed the resident was severely impaired cognitively, that their vision was highly impaired, and they required substantial/maximal (helper does more than half the effort) assistance with eating. [...]
  4. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during the Recertification Survey, it was determined that for one (Resident #109) of one resident reviewed, the facility did not manage the resident's pain to the extent possible in accordance with the comprehensive assessment and plan of care, current professional standards of practice, and the resident's goals and preferences. Specifically, there was insufficient evidence that the resident's pain was effectively monitored and treated despite numerous complaints of pain. Additionally, Resident #109's Comprehensive Care Plan did not include that the resident had chronic pain with goals and interventions related to pain management. This is evidenced by the following: [...]
  5. D
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    F810 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 8, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during a Recertification Survey, it was determined that for two (Residents #8 and #79) of 12 residents reviewed, the facility did not provide special eating equipment for residents who need them to maintain or improve the residents' ability to eat and drink independently. Specifically, Resident #8 and Resident #79 were observed on multiple occasions consuming soup from a bowl instead of a mug as recommended by Occupational Therapy. This is evidenced by the following: 1. Resident #8 had diagnoses including stroke with hemiplegia (paralysis and weakness on one side of the body), adult failure to thrive, dementia, and dysphagia (difficulty swallowing). [...]
March 11, 2022Standard inspection · 4 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 5, 2022
    Inspectors wroteBased on observations, interviews and record reviews, conducted during the Recertification Survey, completed on 3/11/22, it was determined that for one of one main kitchen, the facility failed to store, prepare, distribute and serve food in accordance with professional standards (U.S. Food and Drug Administration's Food Code) for food service safety. Specifically, there were multiple undated and unlabeled food items, dented cans, and a high temperature automatic dishwashing machine that did not meet temperature sanitizing standards. This is evidenced by the following: The undated facility policy titled 'Food Storage', included that plastic containers with tight-fitting covers must be used for storing cereals, cereal products, and broken lots of bulk foods and must be accurately labeled and dated. [...]
  2. D
    Ensure that residents are fully informed and understand their health status, care and treatments.
    F552 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 5, 2022
    Inspectors wroteBased on observation, interviews, and record review conducted during the Recertification Survey, completed on 3/11/22, it was determined for one (Resident #2) of one resident reviewed for communication, the facility did not ensure the resident had the right to be informed of, and participate in their treatment in a language that they could understand. Specifically, Resident #2 who had little understanding of the English language was not provided with the opportunity to communicate and be communicated with in a language they could consistently understand.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 5, 2022
    Inspectors wroteBased on observations, interviews and record review, conducted during the Recertification Survey, completed on 3/11/22, it was determined that the facility did not provide a safe, clean, comfortable, and homelike environment for one of twenty-four residents reviewed. Specifically, Resident #120 was observed on multiple days in a soiled Broda (type of geriatric positioning chair) chair. This is evidenced by: Resident #120 had diagnoses that included vascular dementia, hemiplegia (loss of muscle function on one side of the body) and adult failure to thrive. The Minimum Data Set Assessment, dated 2/15/22, documented that per staff assessment, Resident #120 had poor memory, poor recall and severely impaired decision-making skills. [...]
  4. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 5, 2022
    Inspectors wroteBased on observations, interviews and record review conducted during the Recertification Survey, completed on 3/11/22, it was determined that for two (Resident #2 and Resident #60) of seven residents reviewed for investigations, the facility did not thoroughly investigate injuries of unknown origin in order to rule out abuse, neglect or mistreatment. The issues involved the lack of an investigation for bruises of unknown origin for Resident #60 and lack of a thorough investigation of a fractured heel of unknown origin for Resident #2. This was evidenced by the following: 1. Resident #60 had diagnoses that included dementia, a history of falls, and was legally blind. [...]
October 8, 2019Standard inspection · 3 citations
  1. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2019
    Inspectors wroteBased on observations, interviews and record reviews conducted during the Recertification Survey, it was determined that for two (Residents #33 and #51) of five residents reviewed for non-pressure related skin conditions, the facility did not thoroughly investigate skin injuries in order to rule out abuse, neglect or mistreatment. Specifically, the facility was unable to provide documentation that a thorough investigation was completed to support the probable causes for unwitnessed skin injuries. This is evidenced by the following: Review of the undated facility policy, Investigation of Unwitnessed Injury, revealed that all unwitnessed resident injuries involving bruises will be investigated to determine if the elements of abuse or mistreatment are present. The injury is to be assessed by a Registered Nurse (RN) to rule out possible abuse, neglect, or mistreatment. [...]
  2. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2019
    Inspectors wroteBased on interviews and record reviews conducted during the Recertification Survey, it was determined that for two of two residents reviewed for hospice, the facility did not ensure that a Significant Change in Status Minimum Data Set (MDS) Assessment was completed. Specifically, Resident #81 did not have a Significant Change Assessment completed following the start of hospice services, and Resident #59, did not have a Significant Change Assessment completed within the required timeframe following the start of hospice services. This is evidenced by the following: The Facility Resident Assessment Instrument 3.0 User's Manual Version 1.16, dated October 2018, reveals that a Significant Change in Status Assessment (SCSA) is required to be performed when a terminally ill resident enrolls in a hospice program. [...]
  3. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2019
    Inspectors wroteBased on observations, interviews and record reviews conducted during the Recertification Survey, it was determined that for one of one resident reviewed for enteral nutrition (tube feeding), the facility did not provide appropriate treatment and services to prevent complications and or have a mechanism in place to ensure periodic evaluation of the amount of tube feeding being administered. Specifically, Resident #95's tube feeding orders were incomplete and did not include the total volume of tube feeding to be administered, and daily intakes were not recorded or consistently monitored. This is evidenced by the following: Resident #95 was admitted to the facility on [DATE] and had diagnoses that included cerebral vascular accident with left hemiparesis (weakness), dysphagia (difficulty swallowing) and vascular dementia. [...]

Fire safety inspections

8 fire safety citations on file: 3 on January 9, 2024, 2 on March 11, 2022, 3 on October 8, 2019.

Every fire safety citation8 citations
  1. E
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · January 9, 2024 · Corrected (the home has a date of correction)
  2. D
    Provide properly protected cooking facilities.
    K 324 · January 9, 2024 · Corrected (the home has a date of correction)
  3. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · January 9, 2024 · Corrected (the home has a date of correction)
  4. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · March 11, 2022 · Corrected (the home has a date of correction)
  5. C
    Have simulated fire drills held at unexpected times.
    K 712 · March 11, 2022 · Corrected (the home has a date of correction)
  6. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · October 8, 2019 · Corrected (the home has a date of correction)
  7. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · October 8, 2019 · Corrected (the home has a date of correction)
  8. D
    Have proper medical gas storage and administration areas.
    K 923 · October 8, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNew YorkUnited States
All nursing staff (RN, LPN and aides)4.233.633.86
Registered nurses0.470.710.69
All nursing staff on weekends3.833.183.42
Nurse aides2.43
Licensed practical nurses1.33
Nursing staff turnover (share who left in a year)38.8%40.3%45.8%
Registered nurse turnover25.0%39.8%42.9%
Administrators who left1

CMS expects 3.33 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.38 on weekdays and 3.83 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.23 in April to June 2025 to 4.23 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.230.474.383.83 0.0%0 of 90138
Oct to Dec 20254.290.474.443.92 0.0%0 of 92138
Jul to Sep 20254.280.444.453.86 0.0%0 of 92142
Apr to Jun 20254.230.464.373.89 0.0%0 of 91144
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
New York, Jan to Mar 20263.550.683.723.139.8%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNew YorkUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
27.914.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.50.50.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.51.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.83.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
16.812.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.36.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
22.713.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
15.620.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.19.612.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.61.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.21.41.8

Owners and operators

Legal business name: THE CHURCH HOME OF THE PROTESTANT EPISCOPAL CHURCH IN THE CITY OF ROCH.

NameRoleTypeShareSince
Berk, MaryCorporate directorIndividual05/01/2024
Wendland, MelissaCorporate directorIndividual05/01/2024
Yates, RichardCorporate directorIndividual05/08/2017
Halloran, MichelleCorporate officerIndividual07/02/2023
Marcello, LisaCorporate officerIndividual04/04/2000
Teugeman, AmandaCorporate officerIndividual10/02/2016
Thomsen, JessicaCorporate officerIndividual09/04/2022
Episcopal Senior Life Communities, Inc.Operational/managerial controlOrganization04/01/1996
Lovejoy, MeganOperational/managerial controlIndividual04/27/2025
Rab, AhmedOperational/managerial controlIndividual11/16/2021
Halloran, MichelleAdp of the SNFIndividual07/02/2023
Lovejoy, MeganAdp of the SNFIndividual04/27/2025
Rab, AhmedAdp of the SNFIndividual03/13/2026
Thomsen, JessicaAdp of the SNFIndividual09/04/2022

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on January 9, 2024: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on January 9, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on January 9, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on March 11, 2022: "Ensure that residents are fully informed and understand their health status, care and treatments."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

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New York contacts for a concern about a nursing home

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Common questions

What is Church Home of the Protestant Episcopal Church's Medicare star rating?
CMS rates Church Home of the Protestant Episcopal Church 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Church Home of the Protestant Episcopal Church get at its last inspection?
5 health deficiencies at the standard inspection on January 9, 2024. The New York average is 8.1.
Has Church Home of the Protestant Episcopal Church been fined?
CMS lists no fines in the last three years.
Does Church Home of the Protestant Episcopal Church accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Church Home of the Protestant Episcopal Church?
CMS lists 14 owners and managers. Legal business name: THE CHURCH HOME OF THE PROTESTANT EPISCOPAL CHURCH IN THE CITY OF ROCH.

Sources

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