Dove Healthcare - South Eau Claire
3656 Mall Drive, Eau Claire, WI 54701 · Eau Claire County · (715) 552-1035
50 certified beds, about 47 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2009
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525701 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 30, 2026, inspectors cited 0 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 2 health citations since March 2024, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.31 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.78 of those hours.
46.3% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to Dove Healthcare, an affiliated group of 11 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.
June 30, 2026Standard inspection · 0 citations
April 17, 2025Standard inspection · 1 citation
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility did not implement professional standards of practice to ensure that a resident does not develop pressure injuries (PIs), receives necessary treatment and services to promote healing of PIs, or prevent new PIs from developing or worsening for 1 of 3 residents (R) (R245) sampled for PIs. R245 was admitted to the facility with a stage 1 PI and was determined to be at high risk for PIs. A turning and repositioning program was not implemented, monitored, or reviewed, education on risk vs benefits of repositioning and offloading to prevent/improve PIs was not completed, and an air mattress was not placed timely. R245's PI worsened to an unstageable PI. This example is being cited at actual harm. This is evidenced by: [...]
March 14, 2024Standard inspection · 1 citation
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on random observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and help to prevent the development and transmission of communicable diseases and infections. Staff did not provide or offer hand hygiene to residents prior to meals. This has the potential to affect all 42 residents. Staff did not perform hand hygiene per standard of practice during cares for residents (R) cares. (R14 and R26) Example 1 Surveyor requested and reviewed the facility policy titled Nutritional Services Procedure Responsibilities for Meal Service which was dated as last reviewed on April 2023. The policy in part reads: Purpose: To provide guidance to staff for serving of meals to the residents of the facility. Procedure: ~Nursing is responsible for having residents ready . [...]
Fire safety inspections
5 fire safety citations on file: 3 on April 17, 2025, 2 on March 14, 2024.
Every fire safety citation5 citations
- F Provide a written emergency evacuation plan.
- F Have proper medical gas storage and administration areas.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Have simulated fire drills held at unexpected times.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.31 | 4.21 | 3.86 |
| Registered nurses | 1.78 | 0.99 | 0.69 |
| All nursing staff on weekends | 4.52 | 3.77 | 3.42 |
| Nurse aides | 3.04 | ||
| Licensed practical nurses | 0.50 | ||
| Nursing staff turnover (share who left in a year) | 46.3% | 46.9% | 45.8% |
| Registered nurse turnover | 29.2% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.66 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.63 on weekdays and 4.52 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.50 in April to June 2025 to 5.31 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.31 | 1.78 | 5.63 | 4.52 | 0.0% | 0 of 90 | 47 |
| Oct to Dec 2025 | 5.37 | 1.88 | 5.73 | 4.47 | 0.0% | 0 of 92 | 46 |
| Jul to Sep 2025 | 5.36 | 1.88 | 5.65 | 4.59 | 0.0% | 0 of 92 | 46 |
| Apr to Jun 2025 | 5.50 | 1.87 | 5.82 | 4.68 | 1.7% | 0 of 91 | 45 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.1 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 7.4 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 10.2 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.5 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.5 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.2 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.9 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.8 | 15.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.1 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 2.3 | 1.8 |
Owners and operators
Legal business name: SOUTH EAU CLAIRE REHABILITATION AND NURSING CENTER LLC. CMS links this home to Dove Healthcare, a group of 11 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Dove 8 Opco Holdco LLC | 5% or greater direct ownership interest | Organization | 100% | 01/01/2024 |
| Divine Hc Holdco LLC | 5% or greater indirect ownership interest | Organization | 01/01/2024 | |
| Goldstar Capital Partners LLC | 5% or greater indirect ownership interest | Organization | 01/01/2024 | |
| Goldstar Wisconsin Associates, LLC | 5% or greater indirect ownership interest | Organization | 01/01/2024 | |
| Goldstar-Divine Holdings Dove 8 LLC | 5% or greater indirect ownership interest | Organization | 01/01/2024 | |
| Markovits, Isaak | 5% or greater indirect ownership interest | Individual | 01/01/2024 | |
| Richland, Ilan | 5% or greater indirect ownership interest | Individual | 01/01/2024 | |
| Dickson, Erik | Contracted managing employee | Individual | 01/01/2024 | |
| Kiley, Jeremy | W-2 managing employee | Individual | 01/01/2024 | |
| Goldner, David | Corporate officer | Individual | 01/01/2024 | |
| Markovits, Isaak | Corporate officer | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on April 17, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on March 14, 2024: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Oakwood Health Services Altoona, 2 mi · 3 of 5 stars · 24 citations
- Grace Lutheran Communities - River Pines Altoona, 2 mi · 4 of 5 stars · 7 citations
- Dove Healthcare - West Eau Claire Eau Claire, 5.1 mi · 4 of 5 stars · 21 citations
- Chippewa Manor Nursing and Rehabilitation Chippewa Falls, 10.1 mi · 5 of 5 stars · 11 citations
- Wi Veterans Home at Chippewa Falls Chippewa Falls, 11.5 mi · 5 of 5 stars · 11 citations
- Dove Healthcare - Regional Vent Center Chippewa Falls, 12.9 mi · 3 of 5 stars · 9 citations
- Augusta Health and Rehabilitation Augusta, 17.6 mi · 2 of 5 stars · 24 citations
- American Lutheran Home-Mondovi Mondovi, 17.6 mi · 5 of 5 stars · 7 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Dove Healthcare - South Eau Claire's Medicare star rating?
- CMS rates Dove Healthcare - South Eau Claire 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Dove Healthcare - South Eau Claire get at its last inspection?
- 0 health deficiencies at the standard inspection on June 30, 2026. The Wisconsin average is 9.5.
- Has Dove Healthcare - South Eau Claire been fined?
- CMS lists no fines in the last three years.
- Does Dove Healthcare - South Eau Claire accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Dove Healthcare - South Eau Claire?
- CMS lists 11 owners and managers, and links the home to Dove Healthcare. Legal business name: SOUTH EAU CLAIRE REHABILITATION AND NURSING CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.