Home / Wisconsin / Chippewa Falls
Wi Veterans Home at Chippewa Falls
2175 E Park Ave, Chippewa Falls, WI 54729 · Chippewa County · (715) 720-6775
72 certified beds, about 69 residents a day · Government - State · Medicare and Medicaid since 2013
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525708 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 15, 2026, inspectors cited 2 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
None of its 11 health citations since February 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.94 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.22 of those hours.
37.6% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
July 15, 2026Standard inspection · 2 citations · risk-based survey (a shorter visit CMS gives only to higher performing homes)
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, and record review, the facility did not ensure a resident at risk of Pressure Injury (PI) development received the necessary treatment and services to prevent pressure injuries for 1 of 2 sampled residents (R) (R3).- R3 has a history of pressure injuries to their heels. Staff did not offload R3's heels with pressure-relieving devices per the plan of care.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review, the facility did not ensure that a resident who requires dialysis receives such service, consistent with professional standards of practice for 1 of 1 resident (R7) reviewed for dialysis. The facility failed to provide ongoing assessment of R7's condition and monitoring for complications before and after dialysis treatments. This is evidenced by:Facility's policy titled Dialysis with the revised date of 04/2026 documented, It is the policy of this community to provide coordination of care with the resident's dialysis provider. R7 was admitted to the facility on [DATE] with diagnoses including end stage renal disease, and type 2 diabetes mellitus. R7's Minimum Data Set (MDS) assessment completed on 04/15/26 confirmed R7 scored 14/15 during Brief Interview for Mental Status (BIMS), indicating intact cognition. R7's care plan included: DIALYSIS: [...]
June 12, 2025Standard inspection, Complaint inspection · 5 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review the facility did not ensure that a resident (R) received treatment and care in accordance with professional standards of practice for 1 out of 72 residents sampled. (R271) The facility did not follow provider recommendations to taper gabapentin (anticonvulsant medication) and to monitor speech for R271.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, interviews and record review, the facility did not ensure residents with limited range of motion (ROM) received equipment to maintain or prevent further reduction in ROM for 1 of 2 residents (R) R29 reviewed. This is evidenced by: R29 was re-admitted to the facility on [DATE] with diagnoses including, in part, spinal stenosis, atrial fibrillation, osteo arthritis, peripheral venous insufficiency, polyneuropathy, hypertension, dysphagia, and localized edema. R29's Minimum Data Sheet (MDS) dated on 03/24/25 indicates that R29 is totally dependent with all cares. R29's Activities of Daily Living (ADL) care plan and Certified Nurse Assistant (CNA) [NAME] states, in part: -Dressing/Grooming: Adaptive clothing for upper body. Right hand splint and apply palm protector with foam piece to right hand in the AM. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, observation and interview, the facility did not ensure the resident environment remains free of accident hazards as possible and each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 8 residents (R19) reviewed. R19 did not have fall intervention in place of leaving wheelchair at side of bed to prevent falls. This is evidenced by: The facility policy titled Accident/Falls last revised on 12/24, states: The facility strives to promote safety, dignity, and overall quality of life for its residents by providing an environment that is free from any hazards for which the facility has control and by providing appropriate supervision and interventions to prevent avoidable accidents. Under section titled Procedure states in part: 10. [...]
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, record review and interview, the facility did not ensure a medication error rate of 5% or less for 1 of 7 residents (R) observed for medication administration. The facility had 25 opportunities and 9 medication errors resulting in a 36% error rate. Registered Nurse (RN) G crushed 9 different medications in applesauce and spilled a portion of the medications. RN G administered remaining medications in cup to R17. This is evidenced by: On 06/10/25 at 7:32 AM, Surveyor observed RN G prepping R17's medications. RN G placed Tylenol 325mg 2 tabs, Allopurinol 100 mg 1 tab, Depakote sprinkles 125mg 2 capsules, Donepezil 10mg 1 tab, Ziprasidone 40mg 1 tab, Losartan 25 mg 1 tab, Rexutil 2mg 1 tab, Sertraline 25 mg 2 tabs, Sertraline 100mg 1 tab, and Furosemide 20 mg 1 tab, and 10mg ½ tab into a medicine cup. RN G opened Depakote capsules and sprinkled into medicine cup. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect 2 of the 17 residents (R) reviewed, R29 and R42. -Certified Nurse Assistant (CNA) J did not perform hand hygiene when providing peri cares for R29 or clean BM off R29's Broda chair. -Assistant Director of Nursing (ADON) H did not provide a protective barrier during wound dressing change for R29. -CNA J did not perform hand hygiene after providing catheter care for R42.
April 11, 2024Standard inspection · 3 citations
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews and record reviews, the facility did not ensure 2 of 6 residents reviewed (R32 and R53) for pressure injuries (PI) received necessary treatment and services, consistent with professional standards of practice to prevent new ulcers from developing. This is evidenced by: According to the National Pressure Injury Advisory Panel (NPIAP) 2019, page 115, . Repositioning and mobilizing individuals is an important component in the prevention of pressure injuries. The underlying cause and formation of pressure injuries is multifaceted; however, by definition, pressure injuries cannot form without loading, or pressure, on tissue. Extended periods of lying or sitting on a particular part of the body and failure to redistribute the pressure on the body surface can result in sustained deformation of soft tissues and, ultimately, in tissue damage . [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interviews and record reviews, the facility did not ensure 2 of 5 residents (R) reviewed for bowel and bladder incontinence (R32 and R53) received appropriate treatment and services to prevent Urinary Tract Infections (UTI). This is evidenced by: Acello, [NAME] RN MSN. The Long-Term Care Nursing Desk Reference. Chapter 13, pages 214-215 offer the following discussion on urinary incontinence in Long Term Care: . Incontinence is a medical problem that is, in many instances, beyond the resident's control. Incontinence is not a normal consequence of aging and can frequently be cured or improved . Incontinence in long-term care facilities can often be linked to the facility's staff. Over time, staff become insensitive to incontinence . the sensation of needing to use the toilet is one of the last to be lost in cognitively impaired residents. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and interview, the facility did not ensure proper hand hygiene was conducted to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections during wound care for 1 of 1 residents (R) R28. This is evidenced by: The facility policy, entitled Handwashing revised on 11/2022 states in part that alcohol-based hand sanitizer should be used after contact with blood, body fluids or contaminated surfaces .immediately after glove removal. R28 returned to facility on 02/19/2024 with a pressure ulcer on left heel following hospitalization and placed on Enhanced Barrier Precautions (EBP). R28's comprehensive care plan states: Follow facility policies/protocols for the prevention/treatment of skin breakdown. [...]
February 14, 2024Complaint inspection · 1 citation
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews and record reviews, the facility did not ensure residents received timely pressure injury assessments, physician consult, and pressure relief interventions consistent with professional standards of practice to prevent and promote healing of pressure injuries for 1 of 3 residents (R4) reviewed for pressure injuries.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.94 | 4.21 | 3.86 |
| Registered nurses | 1.22 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.63 | 3.77 | 3.42 |
| Nurse aides | 2.43 | ||
| Licensed practical nurses | 0.29 | ||
| Nursing staff turnover (share who left in a year) | 37.6% | 46.9% | 45.8% |
| Registered nurse turnover | 27.6% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.07 on weekdays and 3.63 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.97 in April to June 2025 to 3.94 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.94 | 1.22 | 4.07 | 3.63 | 0.3% | 0 of 90 | 69 |
| Oct to Dec 2025 | 5.92 | 1.68 | 6.12 | 5.40 | 4.7% | 0 of 92 | 69 |
| Jul to Sep 2025 | 3.93 | 1.32 | 4.06 | 3.58 | 0.0% | 0 of 92 | 68 |
| Apr to Jun 2025 | 3.97 | 1.47 | 4.13 | 3.57 | 0.0% | 0 of 91 | 69 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.2 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.5 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.9 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.2 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.1 | 15.8 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 2.3 | 1.8 |
Owners and operators
Legal business name: STATE OF WISCONSIN.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| State of Wisconsin | 5% or greater direct ownership interest | Organization | 100% | 10/01/2012 |
| Parker, James | Managing control - governing body | Individual | 04/22/2012 | |
| Servatius, Tammy | Managing control - governing body | Individual | 10/14/2025 | |
| Health Dimensions Consulting Inc | Operational/managerial control | Organization | 12/01/2012 | |
| State of Wisconsin | Operational/managerial control | Organization | 10/01/2012 | |
| Briscoe, David | Operational/managerial control | Individual | 12/01/2012 | |
| Briscoe, Patricia | Operational/managerial control | Individual | 12/01/2012 | |
| Hennessey, Erin | Operational/managerial control | Individual | 01/01/2020 | |
| Parker, James | Operational/managerial control | Individual | 04/22/2012 | |
| Plendl, Katie | Operational/managerial control | Individual | 06/23/2022 | |
| Rogotzke, Amber | Operational/managerial control | Individual | 01/01/2020 | |
| Sauter, Lauren | Operational/managerial control | Individual | 06/13/2018 | |
| Servatius, Tammy | Operational/managerial control | Individual | 10/14/2025 | |
| Shvetzoff, Sergei | Operational/managerial control | Individual | 12/01/2012 | |
| Shvetzoff, Tami | Operational/managerial control | Individual | 12/01/2012 | |
| Health Dimensions Consulting Inc | Adp of the SNF | Organization | 03/05/2025 | |
| State of Wisconsin | Adp of the SNF | Organization | 10/01/2012 | |
| Parker, James | Adp of the SNF | Individual | 04/22/2012 | |
| Plendl, Katie | Adp of the SNF | Individual | 06/23/2022 | |
| Sauter, Lauren | Adp of the SNF | Individual | 06/13/2018 | |
| Servatius, Tammy | Adp of the SNF | Individual | 10/14/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on July 15, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on June 12, 2025: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on June 12, 2025: "Ensure medication error rates are not 5 percent or greater."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.63 hours per resident per day, below the Wisconsin average of 3.77.
Other nursing homes nearby
- Dove Healthcare - Regional Vent Center Chippewa Falls, 1.5 mi · 3 of 5 stars · 9 citations
- Chippewa Manor Nursing and Rehabilitation Chippewa Falls, 1.7 mi · 5 of 5 stars · 11 citations
- Oakwood Health Services Altoona, 9.6 mi · 3 of 5 stars · 24 citations
- Grace Lutheran Communities - River Pines Altoona, 9.6 mi · 4 of 5 stars · 7 citations
- Dove Healthcare - West Eau Claire Eau Claire, 10.6 mi · 4 of 5 stars · 21 citations
- Dove Healthcare - South Eau Claire Eau Claire, 11.5 mi · 5 of 5 stars · 2 citations
- Meadowbrook at Bloomer Bloomer, 13.4 mi · 3 of 5 stars · 15 citations
- Dove Healthcare - Bloomer Bloomer, 13.9 mi · 4 of 5 stars · 8 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Wi Veterans Home at Chippewa Falls's Medicare star rating?
- CMS rates Wi Veterans Home at Chippewa Falls 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Wi Veterans Home at Chippewa Falls get at its last inspection?
- 2 health deficiencies at the standard inspection on July 15, 2026. The Wisconsin average is 9.5.
- Has Wi Veterans Home at Chippewa Falls been fined?
- CMS lists no fines in the last three years.
- Does Wi Veterans Home at Chippewa Falls accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Wi Veterans Home at Chippewa Falls?
- CMS lists 21 owners and managers. Legal business name: STATE OF WISCONSIN.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.