What is Eliza at Chagrin Falls's Medicare star rating?

CMS rates Eliza at Chagrin Falls 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Eliza at Chagrin Falls get at its last inspection?

5 health deficiencies at the standard inspection on January 22, 2026. The Ohio average is 10.5.

Has Eliza at Chagrin Falls been fined?

CMS lists no fines in the last three years.

Does Eliza at Chagrin Falls accept Medicaid?

CMS lists it as "Medicare", so it is not certified for Medicaid.

Who owns Eliza at Chagrin Falls?

CMS lists 23 owners and managers. Legal business name: ELIZA JENNINGS INC.

Eliza at Chagrin Falls: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on January 22, 2026, inspectors cited 5 health deficiencies (the Ohio average is 10.5, the national average 9.2).

None of its 14 health citations since April 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.48 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.13 of those hours.

75.0% of nursing staff left within the year CMS measured (Ohio average 48.7%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

304/21

606/23

501/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

January 22, 2026Standard inspection, Complaint inspection · 5 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) February 13, 2026

Inspectors wroteBased on observation and staff interview, the facility failed to appropriately label and date food for storage. This had the potential to affect 21 of 22 residents who received meals from the facility kitchen. The facility identified one resident (Resident #1) who received no food by mouth. The facility census was 22.
E

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) February 13, 2026

Inspectors wroteBased on record review, interview and review of facility policy, the facility failed to provide showers/bathing per resident preference and schedule. This affected six residents (#10, #11, #14, #25, #34 and #37) out of 22 residents reviewed for showers. The facility census was 22.
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 13, 2026

Inspectors wroteBased on observation, interview, record review, review of Centers for Medicare & Medicaid Services memorandum and review of facility policy, the facility failed to ensure enhanced barrier precautions (EBP) were in place or implemented when indicated and the facility failed to ensure the catheter valve/port on Resident #33's indwelling catheter (a flexible tube used to drain urine from the bladder) drainage bag (a bag that collects urine) was not on the floor. This affected four Residents (#1, #14, #33, #36) out of ten residents reviewed for EBP and/or catheter use. This had the potential to affect 14 residents (#1, #6, #10, #12, #14, #19, #21, #22, #25, #27, #28, #33, #34 and #36) identified with EBP and seven residents (#6, #10, #14, #19, #22, #25 and #33) identified by the facility with urinary catheters.
D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 13, 2026

Inspectors wroteBased on observation, interview, record review and review of facility policy, the facility failed to appropriately cover an indwelling urinary catheter drainage bag with a dignity/privacy pouch. This affected one resident (#33) out of three residents reviewed for urinary catheters and had the potential to affect seven residents (#6, #10, #14, #19, #22, #25 and #33) identified by the facility with urinary catheters. The facility census was 22.
D

Ensure that residents are free from significant medication errors.

F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026

Inspectors wroteBased on observation, interview, record review, and review of facility policy, the facility failed to ensure residents were free of significant medication errors. This affected two residents (#1 and #25) out of five residents reviewed for medication administration. The facility census was 22.

June 1, 2023Standard inspection · 6 citations

F

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 23, 2023

Inspectors wroteBased on observation and interview the facility failed to ensure all medications were stored appropriately in medication carts. This had the potential to affect all 11 residents residing in the facility.
F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) June 23, 2023

Inspectors wroteBased on observation and interview, the facility failed to maintain the overhead hood vents, fire suppression nozzles, and backsplash behind the stove in a clean, sanitary, and safe manner. This had the potential to affect ten of the eleven residents residing in the facility. Resident #76 did not receive food from the facility kitchen. The facility census was 11.
D

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

F636 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2023

Inspectors wroteBased on record review and interview, the facility failed to complete a comprehensive assessment for Resident #275 within 14 days after admission. This finding affected one resident (#275) of ten residents reviewed for comprehensive assessments. The facility census was 11.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2023

Inspectors wroteBased on interview and record review, the facility failed to develop a comprehensive person-centered care plan for Resident #7 to include anticoagulant use. This affected one resident (#7) of five residents who were reviewed for care plans with high-risk medications. The facility census was 11.
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 23, 2023

Inspectors wroteBased on interview and record review the facility failed to ensure the fall care plan for Resident #76 was updated in a timely and complete manner. This affected one resident (#76) of ten resident care plans reviewed. The facility census was 11.
C

Post nurse staffing information every day.

F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · deficient, provider has June 16, 2023

Inspectors wroteBased on observation and interview, the facility failed to post nurse staffing data daily as required. This had the potential to affect all 11 residents residing in the facility.

April 29, 2021Standard inspection · 3 citations

F

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 28, 2021

Inspectors wroteBased on observation, interview, record review and policy review, the facility failed to appropriately store medications in two of two medication carts, and in one of one medication room refrigerator. This had the potential to affect all 19 residents residing in the facility.
F

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 28, 2021

Inspectors wroteBased on observation, interview, record review and policy review the facility failed to ensure transmission based precautions were initiated upon admission for Resident #70, the facility failed to ensure staff and visitors followed appropriate transmission based precautions guidelines for Resident #70, and the facility failed to ensure soiled laundry was handled appropriately for Resident #119. This affected two Residents (#70 and #119) of three residents reviewed for infection control, and had the potential to affect all 19 residents residing in the facility.
D

Provide safe and appropriate respiratory care for a resident when needed.

F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 28, 2021

Inspectors wroteBased on observation, interview, record review and policy review, the facility failed to ensure oxygen tubing was dated per acceptable standards of nursing practice for Residents #119 and #123, and the facility did not ensure oxygen administration orders were in place for Resident #123. This affected two Residents (#119 and #123) of two residents reviewed for respiratory care. The facility reported two residents on oxygen therapy. The facility census was 19.

Fire safety inspections

12 fire safety citations on file: 2 on January 22, 2026, 1 on December 14, 2023, 7 on June 1, 2023, 2 on April 29, 2021.

Every fire safety citation12 citations

F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · January 22, 2026 · Corrected (the home has a date of correction)
E
Have properly installed electrical wiring and gas equipment.

K 511 · January 22, 2026 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · December 14, 2023 · Corrected (the home has a date of correction)
F
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · June 1, 2023 · Corrected (the home has a date of correction)
F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · June 1, 2023 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · June 1, 2023 · Corrected (the home has a date of correction)
F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · June 1, 2023 · Corrected (the home has a date of correction)
F
Have restrictions on the use of portable space heaters.

K 781 · June 1, 2023 · Corrected (the home has a date of correction)
F
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

K 914 · June 1, 2023 · Corrected (the home has a date of correction)
E
Inspect, test, and maintain automatic sprinkler systems.

K 353 · June 1, 2023 · Corrected (the home has a date of correction)
F
Have simulated fire drills held at unexpected times.

K 712 · April 29, 2021 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · April 29, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Ohio	United States
All nursing staff (RN, LPN and aides)	4.48	3.69	3.86
Registered nurses	1.13	0.64	0.69
All nursing staff on weekends	3.86	3.28	3.42
Nurse aides	2.04
Licensed practical nurses	1.30
Nursing staff turnover (share who left in a year)	75.0%	48.7%	45.8%
Registered nurse turnover	55.6%	43.9%	42.9%
Administrators who left	1

CMS expects 4.10 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.72 on weekdays and 3.86 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 41.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.95 in April to June 2025 to 4.48 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.48	1.13	4.72	3.86	41.1%	0 of 90	27
Oct to Dec 2025	5.01	1.23	5.22	4.46	24.6%	0 of 92	20
Jul to Sep 2025	5.24	1.12	5.45	4.72	32.5%	2 of 92	23
Apr to Jun 2025	4.95	1.45	5.16	4.42	21.5%	0 of 91	24
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Ohio, Jan to Mar 2026	3.64	0.60	3.80	3.24	4.6%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Ohio

Job	Median	Middle half	Employed
Ohio, all employers
CNAs (nursing assistants)	$18.76	$17.93 to $21.44	63,280
LPNs and LVNs	$29.78	$27.34 to $31.68	39,900
Registered nurses	$39.67	$38.08 to $47.61	143,730
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Ohio	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	4.0	5.3	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	3.2	0.2	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.0	0.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	6.1	3.2	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.3	1.2	1.6
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	16.4	3.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	13.6	8.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	26.4	24.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	19.9	12.9	12.0

Owners and operators

Legal business name: ELIZA JENNINGS INC.

Name	Role	Type	Since
Boyson, Richard	W-2 managing employee	Individual	12/29/2023
Boyson, Richard	Corporate director	Individual	12/29/2023
Fletcher, Richard	Corporate director	Individual	12/29/2023
Fodor, Alayne	Corporate director	Individual	12/29/2023
Fox, Richard	Corporate director	Individual	12/29/2023
Gray, Michael	Corporate director	Individual	12/29/2023
Hartney, Margaret	Corporate director	Individual	12/29/2023
Krassen, Glenn	Corporate director	Individual	12/29/2023
Messina, Michele	Corporate director	Individual	12/29/2023
Rogerson, James	Corporate director	Individual	12/29/2023
Scanlon, Patricia	Corporate director	Individual	12/29/2023
Sereda, Sheryl	Corporate director	Individual	12/29/2023
Shrock, Terrie	Corporate director	Individual	12/29/2023
Stoner, John	Corporate director	Individual	12/29/2023
Tracy, Allen	Corporate director	Individual	12/29/2023
Weigle, Fred	Corporate director	Individual	12/29/2023
Weitzel, Margaret	Corporate director	Individual	12/29/2023
Young, Hilton	Corporate director	Individual	12/29/2023
Boyson, Richard	Corporate officer	Individual	12/29/2023
Gray, Michael	Corporate officer	Individual	12/29/2023
Griveas, Jennifer	Corporate officer	Individual	12/29/2023
Hernandez, Kimberly	Corporate officer	Individual	12/29/2023
Shields, Kathleen	Corporate officer	Individual	12/29/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on January 22, 2026: "Ensure that residents are free from significant medication errors."
When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 1, 2023: "Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on January 22, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on January 22, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

The Laurels of Chagrin Falls
Chagrin Falls, 2.8 mi · 3 of 5 stars · 26 citations
Anna Maria of Aurora
Aurora, 5.3 mi · 4 of 5 stars · 16 citations
Kensington at Anna Maria
Aurora, 5.3 mi · 5 of 5 stars · 4 citations
Ohman Family Living at Holly
Newbury, 6.2 mi · 5 of 5 stars · 4 citations
Aurora Manor Special Care Cent
Aurora, 7.3 mi · 2 of 5 stars · 25 citations
Canterbury of Twinsburg
Twinsburg, 7.3 mi · 4 of 5 stars · 26 citations
Solon Pointe at Emerald Ridge
Solon, 7.5 mi · 2 of 5 stars · 30 citations
Avenue at Aurora
Aurora, 7.5 mi · 5 of 5 stars · 12 citations

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.

Common questions

What is Eliza at Chagrin Falls's Medicare star rating?: CMS rates Eliza at Chagrin Falls 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Eliza at Chagrin Falls get at its last inspection?: 5 health deficiencies at the standard inspection on January 22, 2026. The Ohio average is 10.5.
Has Eliza at Chagrin Falls been fined?: CMS lists no fines in the last three years.
Does Eliza at Chagrin Falls accept Medicaid?: CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Eliza at Chagrin Falls?: CMS lists 23 owners and managers. Legal business name: ELIZA JENNINGS INC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.