Home / New Hampshire / Concord
Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH 03301 · Merrimack County · (603) 224-5363
70 certified beds, about 64 residents a day · Non profit - Corporation · Medicare and Medicaid since 1969
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305016 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 22, 2026, inspectors cited 2 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 7 health citations since February 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.23 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 1.03 of those hours.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
April 22, 2026Standard inspection · 2 citations
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on interview and record review, the facility failed to submit to the Centers for Medicare & Medicaid Services (CMS) complete and accurate direct care staffing information based on payroll data for Fiscal Year Quarter 1 2026 (October 1 - December 31).
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to have a water management plan that included all the necessary elements to prevent the growth and spread of Legionella and other opportunistic waterborne pathogens in a facility with a census of 64 residents.
March 13, 2025Standard inspection · 2 citations
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that residents were offered or provided education on the risks and benefits of the pneumococcal vaccination for 4 of 5 residents reviewed for immunizations (Resident identifiers are #12, #18, #30, and #67).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to ensure that PRN (as need) psychotropic drugs were limited to 14 days and document the rationale in the resident's medical record for extending PRN psychotropic drugs beyond 14 days for 1 of 6 residents reviewed for unnecessary medications in a final sample of 16 residents (Resident Identifier is #67).
February 22, 2024Standard inspection · 3 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, observation, interview, and policy review, it was determined that the facility failed to follow policies for managing healthcare personnel with symptoms of SARS-CoV-2 (COVID-19) working in the facility (Staff identifiers are F, G, H, I, J, K, L, and M) and to sanitize a dining utility cart between uses on 1 of 2 units observed (second floor dining room).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to properly label medication in 1 of 4 medication carts observed (second floor 2F unit medication cart).
- B Assess the resident when there is a significant change in condition
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that Significant Change in Status Minimum Data Set (MDS) were completed timely by the 14th calendar day of a resident being admitted to hospice services for 2 of 3 residents reviewed for hospice in a final sample of 16 residents (Resident Identifiers are #31 and #35).
Fire safety inspections
9 fire safety citations on file: 4 on April 22, 2026, 5 on February 22, 2024.
Every fire safety citation9 citations
- F Have simulated fire drills held at unexpected times.
- F Ensure operating rooms are properly protected and written records are maintained and available for inspection.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Meet requirements for the installation and maintenance of electrical systems.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Meet other general requirements that are deficient.
- D Properly install and monitor supervisory attachments on automatic sprinkler systems.
- C Provide properly protected cooking facilities.
- C Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.23 | 3.90 | 3.86 |
| Registered nurses | 1.03 | 0.78 | 0.69 |
| All nursing staff on weekends | 4.96 | 3.47 | 3.42 |
| Nurse aides | 3.30 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | not reported | 44.1% | 45.8% |
| Registered nurse turnover | not reported | 40.9% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.34 on weekdays and 4.96 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 13.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.71 in April to June 2025 to 5.23 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.23 | 1.03 | 5.34 | 4.96 | 13.1% | 0 of 90 | 64 |
| Jul to Sep 2025 | 4.68 | 0.98 | 4.78 | 4.44 | 24.6% | 0 of 92 | 68 |
| Apr to Jun 2025 | 4.71 | 0.84 | 4.81 | 4.44 | 21.1% | 0 of 91 | 67 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New Hampshire
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Hampshire, all employers | |||
| CNAs (nursing assistants) | $23.02 | $21.58 to $26.16 | 7,810 |
| LPNs and LVNs | $37.07 | $32.53 to $39.79 | 2,220 |
| Registered nurses | $47.93 | $39.85 to $52.12 | 15,390 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 24.4 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 9.5 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.3 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 24.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.4 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.2 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.9 | 1.8 |
Owners and operators
Legal business name: UNITED CHURCH OF CHRIST RETIREMENT COMMUNITY INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Citizens Bank Na | 5% or greater mortgage interest | Organization | 11/01/2013 | |
| Citizens Funding Corporation | 5% or greater mortgage interest | Organization | 08/25/2016 | |
| New Hampshire Health and Education Facilities Authority | 5% or greater mortgage interest | Organization | 11/01/2013 | |
| Weaver, Suzanne | W-2 managing employee | Individual | 07/17/2019 | |
| Gill, David | Corporate director | Individual | 04/15/2021 | |
| Hatfield, Douglas | Corporate director | Individual | 04/30/2016 | |
| Rankin, Gordon | Corporate director | Individual | 10/15/2018 | |
| Skabo, Sean | Corporate director | Individual | 09/15/2022 | |
| Slepian, Beth | Corporate director | Individual | 09/16/2017 | |
| Snow Wade, Lisa | Corporate director | Individual | 04/06/2017 | |
| Sparks, Anna Marie | Corporate director | Individual | 04/15/2012 | |
| Udaloy, John | Corporate director | Individual | 04/15/2015 | |
| Van Beaver, Leo | Corporate director | Individual | 04/15/2015 | |
| Gill, David | Corporate officer | Individual | 05/25/2022 | |
| Judd, Tracy | Corporate officer | Individual | 04/23/2006 | |
| Palmieri, Michael | Corporate officer | Individual | 01/05/1998 | |
| Slepian, Beth | Corporate officer | Individual | 05/25/2022 | |
| Snow Wade, Lisa | Corporate officer | Individual | 05/25/2022 | |
| Udaloy, John | Corporate officer | Individual | 05/25/2022 | |
| Judd, Tracy | Operational/managerial control | Individual | 04/23/2006 | |
| Palmieri, Michael | Operational/managerial control | Individual | 01/05/1998 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on April 22, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on March 13, 2025: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on April 22, 2026: "Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 22, 2024: "Assess the resident when there is a significant change in condition"
Other nursing homes nearby
- Harris Hill Center, Genesis Healthcare Concord, 2.1 mi · 2 of 5 stars · 16 citations
- Presidential Oaks Concord, 2.5 mi · 3 of 5 stars · 16 citations
- Pleasant View Center Concord, 2.9 mi · 1 of 5 stars · 47 citations
- Epsom Healthcare Center Epsom, 7.7 mi · 2 of 5 stars · 12 citations
- Merrimack County Nursing Home Boscawen, 11.9 mi · 3 of 5 stars · 12 citations
- Hackett Hill Healthcare Center Manchester, 12.4 mi · 2 of 5 stars · 15 citations
- Goffstown Nursing and Rehab Center Goffstown, 13.6 mi · 1 of 5 stars · 34 citations
- Hillsborough County Nursing Home Goffstown, 14.4 mi · 5 of 5 stars · 9 citations
Common questions
- What is Havenwood-Heritage Heights's Medicare star rating?
- CMS rates Havenwood-Heritage Heights 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Havenwood-Heritage Heights get at its last inspection?
- 2 health deficiencies at the standard inspection on April 22, 2026. The New Hampshire average is 4.
- Has Havenwood-Heritage Heights been fined?
- CMS lists no fines in the last three years.
- Does Havenwood-Heritage Heights accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Havenwood-Heritage Heights?
- CMS lists 21 owners and managers. Legal business name: UNITED CHURCH OF CHRIST RETIREMENT COMMUNITY INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.