Home / New Hampshire / Concord
20 Maitland Street, Concord, NH 03301 · Merrimack County · (603) 224-1319
85 certified beds, about 75 residents a day · For profit - Corporation · Medicare and Medicaid since 1996
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305078 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on April 15, 2026, inspectors cited 7 health deficiencies (the New Hampshire average is 4, the national average 9.2).
Of 16 health citations since February 2024, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $15,646 in the last three years; the largest was $15,646, and the latest is dated June 4, 2024.
Nurses and nurse aides worked 3.41 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.
50.7% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that a resident that self-administered medications was assessed as clinically appropriate for 1 of 2 residents reviewed for choices in a final sample of 20 residents. (Resident identifier is #31.)
Inspectors wroteBased on record review and interview, the facility failed to send a copy of the notice of transfer to the Long-Term Care (LTC) Ombudsman for 2 of 3 closed records reviewed and 1 of 2 hospitalizations reviewed in a final sample of 20 residents (Resident Identifiers are #77, #1, and #79).
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow professional standards for 1 out of 5 residents observed for medication administration and for 2 of 2 wound care observations in a final sample of 20 residents (Resident Identifiers are #16, #51, and #7).
Inspectors wroteBased on interview and record review, the facility failed to administer drugs and biologicals to 1 of 1 resident reviewed for new admissions in a final sample of 20 residents (Resident Identifier is #82).
Inspectors wroteBased on observation, interview, and policy review, the facility failed to permit only authorized personnel to have access to medication room keys for 2 of 2 medication rooms observed.
Inspectors wroteBased on interview and record review, the facility failed to ensure that a staff was offered the COVID-19 vaccine or information on obtaining COVID-19 vaccine for 1 of 1 staff reviewed for COVID-19 vaccination. (Staff identifier is H.)
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain two equipment per manufacturer's instruction for 1 of 1 resident reviewed for respiratory care and 1 of 1 portable air conditioner observed.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to determine if self-administration of medications were appropriate for 1 of 2 residents reviewed for choices in a final sample of 18 residents (Resident identifier is #25).
Inspectors wroteBased on record review and interview, it was determined that the facility failed to refer residents with an evident or possible serious mental disorder for a Level II Pre-admission Screening and Resident Review (PASARR) for 1 of 1 resident reviewed for PASARR in a final sample of 18 residents (Resident identifier is #16).
Inspectors wroteBased on interview and record review, it was determined that the facility failed to implement the plan of care for 1 of 1 resident reviewed for change of condition (Resident identifier is #32) and 1 of 1 resident reviewed for insulin (Resident identifier is #58) in a final sample of 18 residents.
Inspectors wroteBased on observation, interview and record review, it was determined that the facility failed to ensure that insulin was administered per manufacturer's instructions and per facility policy and procedure for 1 of 4 residents observed for medication administration. (Resident identifier is #77.)
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure that medications were appropriately labeled and expired medications removed from use for 1 of 2 medication carts observed.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that 1 of 4 residents reviewed for insulin was free from exposure to bloodborne and bacterial pathogen transmission when staff administered the resident insulin from another resident's used insulin pen (Resident Identifier #1).
Inspectors wrote1) Based on observation, record review, and interview it was determined that the facility failed to follow physicians' orders to provide compression stockings for 1 of 1 resident reviewed for edema in a final sample of 27 (Resident Identifier #14).
Inspectors wroteBased on observation, record review, and interview, it was determined that the facility failed to maintain an environment free of accident hazards for 1 of 2 residents reviewed for smoking in a final sample of 27 residents (Resident Identifier #20).
Inspectors wroteBased on observation and interview, it was determined that the facility failed to serve food in accordance with professional standards in 1 of 2 dining rooms observed. Findings Include: Observation on 2/27/2024 at 12:40 pm of the third floor lunch meal service revealed that Staff F (Licensed Nursing Assistant) served a hamburger to a resident by placing the top bun onto the burger with bare hands and handing the hamburger to the resident. Interview on 2/27/2024 at 12:45 with Staff F confirmed the above findings. Review on 3/4/24 of the Food Code, U.S. Public Health Service, U.S. Food and Drug Administration, 2017 retrieved from https://www.fda.gov/food/fda-food-code/food-code-2017 revealed the following: Preventing Contamination by Employees 3-301.11 Preventing Contamination from Hands . [...]
12 fire safety citations on file: 4 on April 15, 2026, 4 on March 21, 2025, 4 on February 29, 2024.
| Date | Penalty | Amount or length |
|---|---|---|
| June 4, 2024 | Fine | $15,646 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.41 | 3.90 | 3.86 |
| Registered nurses | 0.66 | 0.78 | 0.69 |
| All nursing staff on weekends | 2.92 | 3.47 | 3.42 |
| Nurse aides | 1.88 | ||
| Licensed practical nurses | 0.87 | ||
| Nursing staff turnover (share who left in a year) | 50.7% | 44.1% | 45.8% |
| Registered nurse turnover | 82.4% | 40.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.89 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.60 on weekdays and 2.92 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 8.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.46 in April to June 2025 to 3.41 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.41 | 0.66 | 3.60 | 2.92 | 8.2% | 1 of 90 | 75 |
| Oct to Dec 2025 | 3.54 | 0.68 | 3.71 | 3.12 | 8.4% | 0 of 92 | 74 |
| Jul to Sep 2025 | 3.33 | 0.52 | 3.49 | 2.90 | 2.6% | 0 of 92 | 78 |
| Apr to Jun 2025 | 3.46 | 0.67 | 3.65 | 2.99 | 1.4% | 0 of 91 | 78 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New Hampshire, all employers | |||
| CNAs (nursing assistants) | $23.02 | $21.58 to $26.16 | 7,810 |
| LPNs and LVNs | $37.07 | $32.53 to $39.79 | 2,220 |
| Registered nurses | $47.93 | $39.85 to $52.12 | 15,390 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 34.3 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.5 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 26.7 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.7 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.9 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.7 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 13.3 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.9 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for Harris Hill Center, Genesis Healthcare's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (57.8% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
57.8% this home
No different from the national rate
US median of homes 51.5% · New Hampshire: 19 better, 5 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 138 eligible stays.
11.0% this home
No different from the national rate
US median of homes 10.7% · New Hampshire: 0 better, 0 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 156 eligible stays.
6.9% this home
No different from the national rate
US median of homes 7.1% · New Hampshire: 0 better, 0 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 71 eligible stays.
62.9% this home
Median of homes: New Hampshire54.3% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 62 residents counted.
0.0% this home
Median of homes: New Hampshire0.8% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 90 residents counted.
8.3% this home
Median of homes: New Hampshire2.4% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 90 residents counted.
100.0% this home
Median of homes: New Hampshire99.6% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 44 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: 20 MAITLAND STREET OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Genesis Nh Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 04/01/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Operations LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 12/31/2011 | |
| Berg, Michael | Corporate officer | Individual | 12/01/2012 | |
| Bridgeford, Laura | Corporate officer | Individual | 06/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 06/01/2024 | |
| Auletto, Amy | Operational/managerial control | Individual | 06/01/2024 | |
| Morris, Diane | Operational/managerial control | Individual | 01/01/2022 | |
| Genesis Operations LLC | Adp of the SNF | Organization | 03/09/2025 | |
| Auletto, Amy | Adp of the SNF | Individual | 06/01/2024 | |
| Rastogi, Amit | Adp of the SNF | Individual | 06/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.