Heritage Hall Clintwood
1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · Dickenson County · (276) 926-4693
100 certified beds, about 86 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1997
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495320 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 27, 2024, inspectors cited 8 health deficiencies (the Virginia average is 14.3, the national average 9.2).
None of its 18 health citations since June 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.67 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.35 of those hours.
40.9% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Heritage Hall, an affiliated group of 15 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
906/19
105/22
806/24
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
4E
1F
Potential for minimal harm
0A
0B
0C
June 27, 2024Standard inspection · 8 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to administer medications per the provider orders for 3 of 18 current residents, Resident #10, #44, and #292.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, staff interviews, clinical record review, and facility document review facility staff failed to maintain an effective infection control and prevention program for three of four residents observed during medication pass and on two of two units (Resident #8, Resident #10, Resident #65).
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interviews and clinical record review the facility staff failed to provide a resident's responsible party with written information related to a discharge/transfer for one (1) of 22 sampled residents (Resident #34).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, the facility staff failed to review and revise a comprehensive care plan (CCP) for 1 of 22 sampled residents, Resident #44.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to follow medical provider orders to check tube feeding residuals for one (1) of 18 sampled current residents (Resident #59).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to administer Oxygen per the providers orders for 1 of 18 current residents, Resident #44.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff interviews, facility document review, and clinical document review, the facility staff failed to monitor two (2) of 18 sampled current residents for side effects of psychotropic medications (Resident #23 and Resident #24).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interviews and the review of clinical records, the facility staff failed to maintain complete and/or accurate clinical records for two (2) of 18 sampled current residents (Resident #87 and Resident #292).
May 5, 2022Standard inspection · 1 citation
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to provide the appropriate care and services in regards to a gastronomy tube for 1 of 18 Residents, Resident #1. Resident #1's tube feeding was ordered by the physician to be cut off at 10:00 A.M. The surveyor observed it to be off at 8:25 A.M.
June 20, 2019Standard inspection · 9 citations
- F Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to ensure the quality assurance program meet the needs of the facility as evidenced by repeated deficiencies in the areas of Resident Assessment, Quality of Care, and Pharmacy Services and failed to effectively monitor the effects of implemented changes and make needed revisions to the action plans as needed for the prevention of further deficiencies.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wrote4. For Resident #16 the facility staff failed to ensure the medication Cefdinir was available for administration. According to Davis Drug Guide, Cefdinir is an antibiotic used to treat bacterial infections. Resident #16 was admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included but not limited to anemia, hypertension, benign prostatic hyperplasia, diabetes mellitus, dementia, chronic obstructive pulmonary disease, intellectual disability, and dysphagia. The most recent annual MDS (minimum data set) with an ARD (assessment reference date) of 03/27/19 assigned the Resident a BIMS (brief interview for mental status) score of 6 out of 15 in section C, cognitive patterns. Resident #16's clinical record was reviewed on 06/19/19. It contained a signed physician's order summary for May 2019, which read in part Cefdinir 250 mg/ 5 ml susp. [...]
- E Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff interview, clinical record review, and facility document review the facility staff failed to ensure that 4 of 28 Residents in the survey sample were free of unnecessary psychotropic medications, Resident #45, Resident #56, Resident #65, and Resident #89.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, Resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to assess 1 of 28 Residents in the survey sample for safe self-administration of medication, Resident # 45.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, Resident interview, and facility document review, the facility staff failed to ensure personal privacy for 1 of 28 Residents in the survey sample, Resident # 18.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure that 1 of 28 Residents in the survey sample had a Level II PASARR, Resident # 52.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review and staff interview it was determined the facility failed to provide physician ordered restorative services to 2 of 28 residents (Residents #66 and 89).
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Inspectors wroteBased on staff interview, and clinical record review, the facility staff failed to ensure that 1 of 28 Residents in the survey sample received behavioral health services to attain the highest mental and psychosocial well-being, Resident # 91.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and staff interview, facility staff failed to store drugs in accordance with accepted professional principles and to discard expired medications in one medication room and on one medication cart. On 6/19/19 at 1:40 PM, during medication storage room examination, in the right side medication storage refrigerator, the surveyor found a vial of lorazepam 20 milligram/10 milliliter labeled for un-sampled Resident #37 which had expired 9/2018. Record review revealed the resident did not have a current order for lorazepam by injection. Inspection of the left side back hall medication cart revealed more than 10 loose pills in each of two of the medication storage drawers. The medication nurse disposed of the medications. The administrator and director of nursing were notified of the concern during a summary meeting on 6/19/19.
Fire safety inspections
6 fire safety citations on file: 1 on June 27, 2024, 3 on May 5, 2022, 2 on June 20, 2019.
Every fire safety citation6 citations
- D Meet other general requirements.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Properly install and monitor supervisory attachments on automatic sprinkler systems.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have properly installed electrical wiring and gas equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.67 | 3.76 | 3.86 |
| Registered nurses | 0.35 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.97 | 3.29 | 3.42 |
| Nurse aides | 2.24 | ||
| Licensed practical nurses | 1.08 | ||
| Nursing staff turnover (share who left in a year) | 40.9% | 48.1% | 45.8% |
| Registered nurse turnover | 33.3% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.77 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 2.97 on weekends, 25% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.27 in April to June 2025 to 3.67 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.67 | 0.35 | 3.96 | 2.97 | 0.0% | 0 of 90 | 86 |
| Oct to Dec 2025 | 3.69 | 0.32 | 3.97 | 2.97 | 0.0% | 0 of 92 | 86 |
| Jul to Sep 2025 | 3.55 | 0.29 | 3.85 | 2.80 | 0.0% | 0 of 92 | 88 |
| Apr to Jun 2025 | 3.27 | 0.29 | 3.60 | 2.46 | 0.0% | 0 of 91 | 87 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.1 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.5 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.2 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.3 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.5 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.6 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.2 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.7 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.4 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.6 | 1.5 | 1.8 |
Owners and operators
Legal business name: CLINTWOOD LIFE CARE, LLC. CMS links this home to Heritage Hall, a group of 15 nursing homes averaging 4.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hopkins, William | Corporate director | Individual | 01/22/2018 | |
| Dalton, Robert | Corporate officer | Individual | 01/22/2018 | |
| Gallant, Cassandra | Corporate officer | Individual | 07/11/2024 | |
| American Healthcare LLC | Operational/managerial control | Organization | 11/22/2010 | |
| Dalton, Brad | Operational/managerial control | Individual | 07/11/2024 | |
| Gallant, Cassandra | Operational/managerial control | Individual | 07/11/2014 | |
| Quillen, Pat | Operational/managerial control | Individual | 05/19/2025 | |
| Dalton, Brad | Adp of the SNF | Individual | 07/11/2024 | |
| Gallant, Cassandra | Adp of the SNF | Individual | 07/11/2024 | |
| Quillen, Pat | Adp of the SNF | Individual | 05/19/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on June 27, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on June 27, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on June 27, 2024: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 27, 2024: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.97 hours per resident per day, below the Virginia average of 3.29.
Other nursing homes nearby
- Elkhorn Health & Rehabilitation Elkhorn City, 11.3 mi · 5 of 5 stars · 4 citations
- Heritage Hall Wise Wise, 13.8 mi · 4 of 5 stars · 20 citations
- Norton Community Hospital SNF Unit Norton, 18.4 mi · 5 of 5 stars · 21 citations
- Letcher Manor Whitesburg, 19.5 mi · 2 of 5 stars · 12 citations
- Pikeville Nursing and Rehab Center, LLC Pikeville, 22.4 mi · 3 of 5 stars · 14 citations
- Heritage Hall Grundy Grundy, 24.2 mi · 5 of 5 stars · 24 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Heritage Hall Clintwood's Medicare star rating?
- CMS rates Heritage Hall Clintwood 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heritage Hall Clintwood get at its last inspection?
- 8 health deficiencies at the standard inspection on June 27, 2024. The Virginia average is 14.3.
- Has Heritage Hall Clintwood been fined?
- CMS lists no fines in the last three years.
- Does Heritage Hall Clintwood accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heritage Hall Clintwood?
- CMS lists 10 owners and managers, and links the home to Heritage Hall. Legal business name: CLINTWOOD LIFE CARE, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.