Heritage Health Care Center
1300 South Street, Globe, AZ 85501 · Gila County · (928) 425-3118
96 certified beds, about 68 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1987
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035141 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 27, 2026, inspectors cited 6 health deficiencies (the Arizona average is 6.4, the national average 9.2).
None of its 9 health citations since September 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.36 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
25.5% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
009/22
001/24
104/25
105/25
105/25
602/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
1E
0F
Potential for minimal harm
0A
0B
0C
February 27, 2026Standard inspection, Complaint inspection · 6 citations
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on clinical record review, interviews, facility documentation, and policy review, the facility failed to ensure one of five sampled residents (Resident #36), was not administered pain medications outside provider-ordered parameters. This deficient practice places residents at risk for adverse drug reactions. The sample size was 5. The universe was 68. -Regarding Resident # 36 Resident # 36 was admitted to the facility on [DATE] with conditions that included Type 2 Diabetes Mellitus without complications, pressure ulcer of the right heel, and acute osteomyelitis of the right ankle and foot. Review of the quarterly Minimum Data Set, dated [DATE], revealed the resident had a Brief Interview Mental Status score of 15 indicating he was cognitively intact. The assessment indicated the resident received as needed (PRN) opioid therapy, and non-medication interventions for pain. [...]
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, interviews, facility documentation, and policy review, the facility failed to ensure that a valid advance directive and an updated medical directive were completed and readily accessible for two residents (Residents #5, #22). The deficient practice could result in residents receiving services that are not in accordance with their wishes, and they may be unaware of services that may or may not have been provided to the resident. The sample was 4. The universe was 68.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of clinical records, staff interviews, facility documentation, National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) guidance, and facility policy, the facility failed to ensure that physician insulin administration orders for notification of abnormal blood glucose results were followed for two of sampled residents (#4 and #36). This deficient practice placed residents at risk for delayed treatment or inadequate management of blood glucose levels. The universe was 68. Findings Include: -Regarding # 36 Resident # 36 was admitted to the facility on [DATE] with conditions that included Type 2 Diabetes Mellitus without complications, Stage 4 Chronic Kidney Disease (Severe), long-term (current) use of insulin, pressure ulcer of the right heel, and acute osteomyelitis of the right ankle and foot. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record reviews, facility documentation, staff interviews, and policy review, the facility failed to implement their policy regarding reporting allegations of abuse and neglect and to ensure that allegations of neglect were reported within a timely manner to the state agency for one of one sampled resident (Resident #32). The deficient practice could result in further instances of allegations of neglect not being reported and investigated promptly, and in accordance with professional standards. The universe was 68.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on the interview, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure PASARR (Preadmission Screening and Resident Review) screening and referral were accurate, completed, and submitted per professional standards for 2 of 5 sampled residents (Residents #36, #2). The deficient practice could result in residents' medically related social and emotional needs not being met. The sample size was 5 and the census was 68.-Regarding Resident # 36 Resident # 36 was admitted to the facility on [DATE] with diagnoses that include long term (current) use of insulin, Type 2 Diabetes Mellitus without complications, Stage 4 (Severe) Chronic Kidney disease, and unspecified protein-calorie malnutrition. [...]
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interviews, and policy review, the facility failed to ensure that food was stored in accordance with professional standards for food safety. The deficient practice has the potential to place residents at risk for consumption of expired or unsafe food. The census was 68.
May 29, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation, and staff interviews, the facility failed to protect the rights of two residents to be free from abuse (#10 and #20). The deficient practice could result in residents being at risk for abuse. -Regarding Resident #10: Resident #10 was admitted to the facility on [DATE] with a diagnosis that included type 2 diabetes mellitus, arthritis, and dementia. Review of quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 4.0, which indicated severely impaired cognition. The assessment also revealed that the resident exhibited verbal and other behavioral symptoms directed towards others. [...]
May 1, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure one resident (#5) was provided with adequate supervision to prevent a fall. The deficient practice could result in residents being harmed physically and psychologically.
April 15, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observations, clinical record review, staff interview, facility documentation and policy review, the facility failed to protect the rights of two residents (#7 and #9) to be free from physical abuse by another resident (#5). The deficient practice could result in further resident abuse.
January 4, 2024Standard inspection · 0 citations
September 29, 2022Standard inspection · 0 citations
Fire safety inspections
16 fire safety citations on file: 6 on January 4, 2024, 6 on September 29, 2022, 4 on April 22, 2021.
Every fire safety citation16 citations
- D Install a two-hour-resistant firewall separation.
- D Have properly located and lighted "Exit" signs.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Ensure proper usage of power strips and extension cords.
- D Have proper medical gas storage and administration areas.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- D Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- D Install corridor and hallway doors that block smoke.
- D Have proper medical gas storage and administration areas.
- D Conduct testing and exercise requirements.
- E Have properly installed electrical wiring and gas equipment.
- D Conduct risk assessment and an All-Hazards approach.
- D Develop Emergency Preparedness policies and procedures.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.36 | 3.98 | 3.86 |
| Registered nurses | 0.79 | 0.70 | 0.69 |
| All nursing staff on weekends | 2.88 | 3.51 | 3.42 |
| Nurse aides | 2.00 | ||
| Licensed practical nurses | 0.56 | ||
| Nursing staff turnover (share who left in a year) | 25.5% | 45.1% | 45.8% |
| Registered nurse turnover | 15.4% | 43.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.69 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.55 on weekdays and 2.88 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.47 in April to June 2025 to 3.36 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.36 | 0.79 | 3.55 | 2.88 | 0.0% | 0 of 90 | 68 |
| Oct to Dec 2025 | 3.40 | 0.86 | 3.58 | 2.94 | 0.0% | 0 of 92 | 67 |
| Jul to Sep 2025 | 3.42 | 0.93 | 3.62 | 2.93 | 0.0% | 0 of 92 | 65 |
| Apr to Jun 2025 | 3.47 | 0.98 | 3.66 | 2.99 | 0.0% | 0 of 91 | 66 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.8 | 10.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.1 | 1.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.6 | 2.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.7 | 12.8 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.6 | 4.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.6 | 10.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.8 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.2 | 10.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.8 | 1.4 | 1.8 |
Owners and operators
Legal business name: GLOBE MEDICAL INVESTORS LLC. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Preston, Forrest | Indirect ownership interest | Individual | 09/30/2004 | |
| Butner, Nancy | Managing control - governing body | Individual | 09/16/2018 | |
| Summerhays, Timothy | Managing control - governing body | Individual | 06/09/2025 | |
| Williams, Kathy | Managing control - governing body | Individual | 10/10/1996 | |
| Cross, Cindy | Corporate officer | Individual | 10/13/2004 | |
| Henry, Terry | Corporate officer | Individual | 10/13/2004 | |
| Thurmond, Joan | Corporate officer | Individual | 10/13/2004 | |
| Life Care Centers of America, Inc. | Operational/managerial control | Organization | 02/17/2006 | |
| Butner, Nancy | Operational/managerial control | Individual | 09/16/2018 | |
| Fletcher, Todd | Operational/managerial control | Individual | 05/01/2021 | |
| Franco, Mark | Operational/managerial control | Individual | 09/12/2025 | |
| Lay, Lisa | Operational/managerial control | Individual | 04/24/2017 | |
| Layton, Brent | Operational/managerial control | Individual | NO DATE PROVIDED | |
| Preston, Aubrey | Operational/managerial control | Individual | 03/06/2025 | |
| Smith, Frank | Operational/managerial control | Individual | 06/19/2025 | |
| Summerhays, Timothy | Operational/managerial control | Individual | 06/09/2025 | |
| Swanker, Richard | Operational/managerial control | Individual | 01/01/2022 | |
| Williams, Kathy | Operational/managerial control | Individual | 10/10/1996 | |
| Ziegler, James | Operational/managerial control | Individual | 02/17/2006 | |
| Life Care Centers of America, Inc. | Adp of the SNF | Organization | 01/18/2005 | |
| Layton, Brent | Adp of the SNF | Individual | 02/25/2025 | |
| Preston, Forrest | Adp of the SNF | Individual | 01/18/2005 | |
| Summerhays, Timothy | Adp of the SNF | Individual | 11/05/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on February 27, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 27, 2026: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on February 27, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 27, 2026: "PASARR screening for Mental disorders or Intellectual Disabilities"
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.88 hours per resident per day, below the Arizona average of 3.51.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Haven of Globe Globe, 0.6 mi · 1 of 5 stars · 18 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Heritage Health Care Center's Medicare star rating?
- CMS rates Heritage Health Care Center 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heritage Health Care Center get at its last inspection?
- 6 health deficiencies at the standard inspection on February 27, 2026. The Arizona average is 6.4.
- Has Heritage Health Care Center been fined?
- CMS lists no fines in the last three years.
- Does Heritage Health Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heritage Health Care Center?
- CMS lists 23 owners and managers, and links the home to Life Care Centers of America. Legal business name: GLOBE MEDICAL INVESTORS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.