High Hope Care Center
475 High Hope Road, Sulphur, LA 70663 · Calcasieu County · (337) 527-8140
101 certified beds, about 90 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2003
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195601 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 18, 2026, inspectors cited 5 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 11 health citations since February 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.30 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.15 of those hours.
56.8% of nursing staff left within the year CMS measured (Louisiana average 47.6%).
CMS links it to Charleston Healthcare Group, an affiliated group of 4 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
March 18, 2026Standard inspection · 5 citations
- D Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on record review, and interviews the facility failed to provide quarterly statements for resident personal funds accounts for 1 (#17) resident out of 5 residents reviewed for personal funds.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interviews, the facility failed to ensure the accuracy of the Minimum Data Set (MDS) assessment related to PASARR (Preadmission Screening and Resident Review) Level II determinations for 2 (#7, #58) out 3 resident reviewed for PASARR.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure all drugs and biologicals remained locked in stored compartments of 1 medication cart when unattended during medication pass.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews and review of the facility's policy and procedures, the facility failed to store food in accordance with professional standards for food service, and ensure sanitary conditions were maintained in the kitchen as evidenced by: bulk items, juice, and snacks stored without the used by/expiration date, and without the date the items were delivered and/or opened; andbuildup of grime and water stains on bottom shelf of a food preparation table and dish covers storage rack. This deficient practice had a potential to affect 90 residents who consumed food from the kitchen.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain an effective infection control program by failing to ensure laundry staff wore appropriate personal protective equipment (PPE) while sorting soiled laundry to prevent the spread of infection.
July 9, 2025Complaint inspection · 1 citation
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record reviews and interviews, the facility failed to notify the State's Long-Term Care Ombudsman of emergency transfers in writing for 1 (#1) of 3 (#1, #2, #3) sampled residents reviewed for transfer and discharge requirements.
February 19, 2025Standard inspection · 2 citations
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure that residents who required dialysis received such services consistent with professional standards of practice for 1 (Resident #25) out of 1 (Resident #25) residents reviewed for dialysis services by failing to collaborate with the dialysis provider through dialysis communication forms.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interviews, the facility failed to refer residents with a newly diagnosed mental disorder to the appropriate state-designated authority for Level II PASARR (Preadmission Screening and Resident Review) evaluation and determination for 1 (#36) out of 3(#31, #36, #53) sampled residents investigated for PASARR in a final sample of 33 residents.
February 20, 2024Standard inspection · 3 citations
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility failed to notify the State Long Term Care Ombudsman of facility-initiated transfers for 1 (Resident #73) out of 3 (#17, #56, #73) sampled residents. The deficient practice has the potential to affect a census of 92.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record reviews and interview, the facility failed to ensure there was a sufficient number of skilled licensed nurses, nurse aides, and other nursing personnel to provide care and respond to each resident's basic needs. The facility failed to provide the minimum required staffing hours for 2 of 13 weekends reviewed.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews and record review, the facility failed to serve food in accordance with professional standards for food service safety as evidenced by failing to ensure that dietary staff utilized the appropriate facial hair covering while working in the kitchen and food service area. This deficiency had the potential to affect 90 residents who consumed food prepared in the kitchen.
Fire safety inspections
3 fire safety citations on file: 3 on March 18, 2026.
Every fire safety citation3 citations
- D Provide properly protected cooking facilities.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.30 | 3.76 | 3.86 |
| Registered nurses | 0.15 | 0.31 | 0.69 |
| All nursing staff on weekends | 2.92 | 3.21 | 3.42 |
| Nurse aides | 1.77 | ||
| Licensed practical nurses | 1.37 | ||
| Nursing staff turnover (share who left in a year) | 56.8% | 47.6% | 45.8% |
| Registered nurse turnover | 50.0% | 41.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.34 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.45 on weekdays and 2.92 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.26 in April to June 2025 to 3.30 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.30 | 0.15 | 3.45 | 2.92 | 0.9% | 0 of 90 | 90 |
| Oct to Dec 2025 | 3.28 | 0.17 | 3.45 | 2.84 | 1.5% | 0 of 92 | 94 |
| Jul to Sep 2025 | 3.49 | 0.20 | 3.68 | 3.01 | 1.8% | 0 of 92 | 92 |
| Apr to Jun 2025 | 3.26 | 0.25 | 3.45 | 2.78 | 1.2% | 0 of 91 | 92 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.6 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 4.7 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.3 | 3.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.4 | 17.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.6 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.7 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 38.3 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 27.1 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.1 | 2.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.5 | 2.7 | 1.8 |
Owners and operators
Legal business name: HIGH HOPE REHABILITATION AND NURSING CENTER LLC. CMS links this home to Charleston Healthcare Group, a group of 4 nursing homes averaging 2.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Broussard, Elizabeth | 5% or greater direct ownership interest | Individual | 28% | 08/01/2008 |
| Broussard, Kendall | 5% or greater direct ownership interest | Individual | 28% | 08/01/2008 |
| Broussard, Reuben | 5% or greater direct ownership interest | Individual | 28% | 08/01/2008 |
| Broussard, Todd | 5% or greater direct ownership interest | Individual | 9% | 08/01/2008 |
| Delrie, Alton | 5% or greater direct ownership interest | Individual | 5% | 08/01/2008 |
| Broussard, Elizabeth | Corporate officer | Individual | 08/01/2008 | |
| Broussard, Kendall | Corporate officer | Individual | 08/01/2008 | |
| Broussard, Kendall | Operational/managerial control | Individual | 08/01/2008 | |
| Charleston Healthcare Group LLC | Adp of the SNF | Organization | 11/04/2013 | |
| Broussard, Elizabeth | Adp of the SNF | Individual | 08/01/2008 | |
| Broussard, Kendall | Adp of the SNF | Individual | 08/01/2008 | |
| Broussard, Reuben | Adp of the SNF | Individual | 08/01/2008 | |
| Broussard, Todd | Adp of the SNF | Individual | 08/01/2008 | |
| Delrie, Alton | Adp of the SNF | Individual | 08/01/2008 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on March 18, 2026: "Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on March 18, 2026: "Ensure each resident receives an accurate assessment."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on March 18, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on March 18, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.92 hours per resident per day, below the Louisiana average of 3.21.
Other nursing homes nearby
- Holly Hill House Sulphur, 6.1 mi · 1 of 5 stars · 59 citations
- Lake Charles Care Center Lake Charles, 10.1 mi · 3 of 5 stars · 12 citations
- Rosewood Nursing Center Lake Charles, 10.3 mi · 2 of 5 stars · 19 citations
- Grand Cove Nursing & Rehabilitation Center Lake Charles, 11.1 mi · 2 of 5 stars · 23 citations
- Resthaven Nursing & Rehab Center, LLC Lake Charles, 11.3 mi · 1 of 5 stars · 20 citations
- The Care Center of Dequincy Dequincy, 11.4 mi · 3 of 5 stars · 20 citations
- The Gardens and Guardian Lake Charles, 11.6 mi · 5 of 5 stars · 10 citations
- Landmark of Lake Charles Lake Charles, 11.8 mi · 3 of 5 stars · 16 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is High Hope Care Center's Medicare star rating?
- CMS rates High Hope Care Center 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did High Hope Care Center get at its last inspection?
- 5 health deficiencies at the standard inspection on March 18, 2026. The Louisiana average is 6.4.
- Has High Hope Care Center been fined?
- CMS lists no fines in the last three years.
- Does High Hope Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns High Hope Care Center?
- CMS lists 14 owners and managers, and links the home to Charleston Healthcare Group. Legal business name: HIGH HOPE REHABILITATION AND NURSING CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.