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Resthaven Nursing & Rehab Center, LLC

1103 W McNeese, Lake Charles, LA 70605 · Calcasieu County · (337) 477-6371

162 certified beds, about 109 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1997

Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 195414 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 20, 2025, inspectors cited 4 health deficiencies (the Louisiana average is 6.4, the national average 9.2).

Of 20 health citations since July 2023, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists 1 fine totaling $34,369 in the last three years; the largest was $34,369, and the latest is dated August 20, 2024.

Nurses and nurse aides worked 3.17 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.

42.1% of nursing staff left within the year CMS measured (Louisiana average 47.6%).

CMS links it to Central Management Company, an affiliated group of 21 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
2L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
4E
1F
Potential for minimal harm
0A
0B
0C
August 20, 2025Standard inspection · 4 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 3, 2025
    Inspectors wroteBased on observations, and interview, the facility failed to store food in accordance with professional standards for food service, and ensure sanitary conditions were maintained in the kitchen as evidenced by: opened food item not labeled with the date; expired foods in the kitchen walk in cooler, and dry storage area;grease splatter and thick layer of debris on the deep fryer cover and cooking oil collection area; andexposed facial hairThis deficient practice had the potential to affect the 103 residents who consumed food from the kitchen.
  2. D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 3, 2025
    Inspectors wroteBased on record reviews and interviews, the facility failed to notify the State's Long-Term Care Ombudsman of a discharge in writing for 1 (#110) of 1 (#110) resident reviewed for discharge requirements out of a final sample of 36.
  3. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 3, 2025
    Inspectors wroteBased on record reviews and interview the facility failed to complete a significant change MDS (Minimum Data Set) within 14 days after determining there was a significant change in 2 (#2, #4) of 36 sampled resident's reviewed. The deficient practice had the potential to affect a total census of 105.
  4. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 3, 2025
    Inspectors wroteBased on record review and interview, the provider failed to accurately code a resident's MDS (Minimum Data Set) for use of an antipsychotic medication for 1(#25) out of 36 sampled residents.
August 20, 2024Standard inspection · 11 citations
  1. L
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · Immediate jeopardy to resident health or safety, widespread · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteI. Based on observations, interviews, and policy and procedure reviews, the facility failed to maintain a clean and sanitary kitchen to prevent cross contamination and the likelihood of foodborne illnesses to the 110 residents who ate meals prepared from the facility's kitchen. This deficient practice resulted in an Immediate Jeopardy on 08/18/2024 at 9:15 a.m. when the following was observed during multiple visits in the facility's kitchen: 1. Equipment: a. Excessive food residue on the stove top. b. Black residue under the ice machine's filter. Water dripped down over the black residue. c. Collection receptacle of the oven's grill top with old food, thick black burnt residue, and uncooked pasta. d. Dry food particles and grease on the oven handle. e. Burnt food particles on the stove burners. f. Food splatter on the shelf of the stove. g. Grease on the backsplash of the fryer. h. [...]
  2. L
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    F835 · Administration · Immediate jeopardy to resident health or safety, widespread · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to be administered in a manner that enabled it to use its resources effectively and efficiently to ensure the well-being of residents by failing to provide oversight in the kitchen. This lack of oversight resulted in an Immediate Jeopardy on 08/18/2024 at 9:15 a.m., when the kitchen was observed to have equipment, environment, food storage, preparation practices; and dinnerware storage practices that were unsanitary and unsafe for meal distribution to residents with the high likelihood to cause foodborne illness. S1ADM (Administrator) was notified of the Immediate Jeopardy on 08/18/2024 at 5:51 p.m. [...]
  3. F
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observations, record review and interviews, the facility failed to maintain an effective pest control program by failing to ensure the facility's kitchen was free from insects. The deficient practice had the potential to affect 110 residents who ate meals from the kitchen. 111 residents resided in the facility.
  4. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observations, record reviews, and interviews, the facility failed to develop and implement the resident's plan of care to provide the necessary care and services in accordance with professional standards of practice for 3 (#1, #4, and #5) residents in a final sample of 44 residents by: 1. failing to follow physician's orders for tube feeding for Resident #1; 2. failing to follow physician's orders for applying prevalon heel protector to Resident #4's right foot; 3. failing to ensure that interventions were care planned after Resident #5 sustained a fall.
  5. E
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observation, record reviews and interviews, the facility failed to ensure that residents who required dialysis received such services consistent with professional standards of practice and the comprehensive person-centered care plan as evidenced by: 1. failing to ensure assessment of the resident's condition before dialysis treatments, and 2. failing maintain an effective communication system between the facility and the dialysis center for 1(#68) of 1(#68) investigated for dialysis care out of 44 sampled residents.
  6. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on record reviews, observations, and interview the facility failed to provide appropriate treatment and services for 1 (#4) of 3 (#1, #4, and #32) residents reviewed for tube feeding by failing to ensure the tube feeding container was appropriately labeled.
  7. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure respiratory equipment was properly stored when not in use for 2 (#27, #31) of 2 (#27, #31) residents investigated for respiratory care in a final sample of 44 residents.
  8. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure that nursing staff followed facility policies and procedures for medication administration. This deficient practice is evidenced by a nurse leaving medications at the resident's bedside for 1 (#26) of 44 sampled residents.
  9. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observations, interviews and policy reviews, the facility's staff failed to follow the facility's policy for storage of medications as evidenced by: 1. Expired medication stored in the refrigerator in Med RoomA; 2. Expired medications stored inside 2 ([NAME], CartB) of 3 ([NAME], CartB, CartC) medication carts inspected; 3. Unlabeled medication stored inside 1 ([NAME]) of 3 ([NAME], CartB, CartC) medication carts inspected. The deficient practice had the potential to affect a total census of 111 residents.
  10. D
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    F850 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure it employed a qualified social worker on a full-time basis. The facility had 160 licensed beds with a census of 111 residents.
  11. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 17, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to maintain an effective infection control and prevention program and implement accepted infection control practices to help prevent and control the spread of an infectious communicable disease, COVID-19 by failing to post proper signage outside the resident's entrance room clearly identifying the type of transmission based precautions and appropriate PPE (Personal Protective Equipment) be used for 1 (#110) of 3 (#27, #82, #110) residents investigated for transmission based precautions (TBP). This deficient practice had the ability to affect 6 residents in the facility that were on transmission based precautions.
July 26, 2023Standard inspection · 5 citations
  1. E
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 31, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure residents identified with Mental Disorder and/or Intellectual Disability had an accurate (PASARR) Pre-admission Screening and Resident Review Level I and/or Level II for 3 (#44, #52, #82) of 6 (#1, #16, #44, #52, #82, #85) residents reviewed for PASAAR screening. The deficient practice had the potential to effect 102 residents.
  2. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure that a Significant Change in Condition Minimum Data Set (MDS) assessment was completed within the required timeframe after resident discharged from hospice services for 1 (#40) out of 21 sampled residents. This deficient practice had the potential to affect a total census of 102 residents.
  3. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 28, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure the assessment accurately reflected the resident's status by failing to accurately code the Minimum Data Set (MDS) for medications for 1 (#52) of 21 residents reviewed in the initial pool. The deficient practice had the potential to affect a total of 102 residents.
  4. D
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2023
    Inspectors wroteBased on observation, record reviews and interviews, the facility failed to refer all residents with a newly evident or serious mental disorder, intellectual disability, or a related condition for level II resident review for 2(#82, #85) out of 6 (#1, #16, #44, #52, #82, #85) residents reviewed for Pre-admission Screening and Resident Review (PASARR). The deficient practice had the potential to affect a total census of 102 residents.
  5. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 31, 2023
    Inspectors wroteBased on observation, record review and interviews, the facility failed to implement care plan for 1 (#90) out of 33 sampled residents. The deficient practice had the potential to affect a total census of 102 residents.

Fines and payment denials

DatePenaltyAmount or length
August 20, 2024Fine $34,369

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeLouisianaUnited States
All nursing staff (RN, LPN and aides)3.173.763.86
Registered nurses0.340.310.69
All nursing staff on weekends2.983.213.42
Nurse aides1.76
Licensed practical nurses1.07
Nursing staff turnover (share who left in a year)42.1%47.6%45.8%
Registered nurse turnover11.1%41.6%42.9%
Administrators who left1

CMS expects 3.16 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.24 on weekdays and 2.98 on weekends, 8% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.67 in April to June 2025 to 3.17 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.170.343.242.98 0.0%0 of 90109
Oct to Dec 20253.330.303.472.98 0.0%0 of 92109
Jul to Sep 20253.450.343.623.03 0.0%0 of 92107
Apr to Jun 20253.670.393.843.22 0.0%0 of 91111
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Louisiana, Jan to Mar 20263.640.263.863.103.6%0.9% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeLouisianaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
20.917.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.51.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.62.11.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.23.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.43.11.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.117.914.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.35.64.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
18.822.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
35.528.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
29.814.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.52.61.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
3.22.71.8

Owners and operators

Legal business name: RESTHAVEN NURSING & REHABILITATION CENTER, LLC. CMS links this home to Central Management Company, a group of 21 nursing homes averaging 2.8 stars overall.

NameRoleTypeShareSince
Freda Zimmerman Trust5% or greater direct ownership interestOrganization17%01/01/1987
Kisatchie Corporation5% or greater direct ownership interestOrganization67%01/01/1987
Central Management Company, LLCOperational/managerial controlOrganization03/01/2016
Price, TeddyOperational/managerial controlIndividual03/01/2025
Central Management Company, LLCAdp of the SNFOrganization03/01/2016
Freda Zimmerman TrustAdp of the SNFOrganization02/01/2001
Kisatchie CorporationAdp of the SNFOrganization02/01/2001
Bolwahnn, SheilaAdp of the SNFIndividual12/01/2008
Cantrell, Jeffrey LeeAdp of the SNFIndividual10/01/2013
Heinen, DavidAdp of the SNFIndividual03/26/2025
Naeem, AsimaAdp of the SNFIndividual03/26/2025
Price, TeddyAdp of the SNFIndividual03/01/2025
Rogers, DawnAdp of the SNFIndividual03/01/1993
Shelton, JamesAdp of the SNFIndividual07/23/1990

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on August 20, 2025: "Assess the resident when there is a significant change in condition"
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on August 20, 2024: "Provide safe, appropriate dialysis care/services for a resident who requires such services."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on August 20, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 2 problems in this area, most recently on August 20, 2024: "Administer the facility in a manner that enables it to use its resources effectively and efficiently."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.98 hours per resident per day, below the Louisiana average of 3.21.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Louisiana contacts for a concern about a nursing home

These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.

Common questions

What is Resthaven Nursing & Rehab Center, LLC's Medicare star rating?
CMS rates Resthaven Nursing & Rehab Center, LLC 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Resthaven Nursing & Rehab Center, LLC get at its last inspection?
4 health deficiencies at the standard inspection on August 20, 2025. The Louisiana average is 6.4.
Has Resthaven Nursing & Rehab Center, LLC been fined?
Yes. CMS lists 1 fine totaling $34,369 in the last three years.
Does Resthaven Nursing & Rehab Center, LLC accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Resthaven Nursing & Rehab Center, LLC?
CMS lists 14 owners and managers, and links the home to Central Management Company. Legal business name: RESTHAVEN NURSING & REHABILITATION CENTER, LLC.

Sources

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