Jeanne Jugan Residence
185 Salem Church Road, Newark, DE 19713 · New Castle County · (302) 368-5886
40 certified beds, about 21 residents a day · Non profit - Corporation · Medicaid since 1978
Part of a continuing care retirement community Certified for Medicaid
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 08A006 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 10, 2026, inspectors cited 4 health deficiencies (the Delaware average is 10.9, the national average 9.2).
None of its 14 health citations since October 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 6.78 hours per resident per day, against 4.35 across Delaware and 3.86 nationally. Registered nurses accounted for 1.39 of those hours.
29.3% of nursing staff left within the year CMS measured (Delaware average 41.3%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
710/22
303/24
404/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
3E
3F
Potential for minimal harm
0A
0B
2C
April 10, 2026Standard inspection · 4 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and document review, it was determined that the facility failed to comply with the Delaware Food Code Certified Food Protection Manager Requirements.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to comply with Delaware Food Code storage and sanitation procedures. Delaware Food Code:3-305.11 Food Storage.(A) Except as specified in (B) and (C) of this section, FOOD shall be protected from contamination by storing the FOOD:(1) In a clean, dry location;(2) Where it is not exposed to splash, dust, or other contamination; and(3) At least 15 cm (6 inches) above the floor.4/7/26 - During the survey of the facility at approximately 10:00 AM, an observation of the outdoor walk-in freezer revealed three turkeys were lying on the floor of the outdoor walk-in freezer.4/7/26 - During an interview with E8 and E6 (Cook) at approximately 11:00 AM, the
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on record review and interview it was determined that for one (R3) out of one resident reviewed for ROM the facility failed to ensure devices to prevent further decline in ROM were applied.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and review of facility documentation, it was determined that the facility failed to ensure that a performance review was completed at least every twelve months for one (E19) out of five sampled employees.
March 21, 2024Standard inspection, Complaint inspection · 3 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review and interview it was determined that the facility failed to have measures in place to prevent the growth of Legionella and other opportunistic waterborne pathogens when they did not identify areas in the facility where Legionella could grow and spread and failed to establish measures for monitoring of water testing.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and review of other facility documentation, it was determined that the facility failed to immediately report to the State Agency for one (R128) out of two residents reviewed for abuse.
- D Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on record review and interview it was determined that the facility failed to ensure annual completion of abuse training for two (E18 and E19) out of eight staff reviewed.
October 27, 2022Standard inspection · 7 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record reviews, interviews and review of the facility policy, it was determined that the facility failed to ensure that medications were administered in accordance with the resident care plan and per Physician orders for two (R1 and R30) out of 12 sampled residents.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to provide routine pharmaceutical services for acquiring and receiving medication to meet one residents (R30) needs out 12 sampled. The facility failed to make any attempts to call or contact the pharmacy when R30 ran out of Nexium. As a result, R30 did not receive her Nexium for 9 days from 8/15/22 through 8/23/22. It was unclear whether Nexium was a stock med in the facility at the time and whether it was available to be given in the interim.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews, it was determined that the facility did not store food and utensils in a sanitary manner.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record review, policy review, observations and interview, it was determined that for one (R29) out of 12 sampled residents, the facility failed to ensure that R29 received respiratory care consistent with her physician orders.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and review of the Manufacturers' recommendations as indicated, it was determined that the facility failed to ensure that a prescribed drug and biological currently in use must be labeled with the open/discard date to ensure that they are used and disposed of according to the Manufacturers' recommendations.
- C Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wrote2. R30's clinical record revealed: R30 was admitted to the facility in 2018. 5/29/22 to 6/10/22 - R30 was hospitalized . 10/25/22 at approximately 3:00 PM - E2 (DON) was interviewed and asked if the Ombudsman was notified of R30's transfer to the hospital. E2 stated, I don't know. 10/25/22 at approximately 3:10 PM - E5 (Social Services) was interviewed and confirmed that she didn't know that the Ombudsman was supposed to be notified when residents were transferred to the hospital or discharged . Based on interviews and clinical record reviews, it was determined that for three out of four sampled residents (R1, R5 and R30) reviewed for hospitalization/discharge, the facility failed to provide notice of the hospital transfers to the Ombudsman.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to post the required nurse staffing information requirement in a prominent place, readily accessible to residents and visitors for two out of two nursing units.
Fire safety inspections
5 fire safety citations on file: 1 on March 21, 2024, 4 on October 27, 2022.
Every fire safety citation5 citations
- D Establish staff and initial training requirements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Properly select, install, inspect, or maintain portable fire extinguishes.
- F Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Delaware | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 6.78 | 4.35 | 3.86 |
| Registered nurses | 1.39 | 0.97 | 0.69 |
| All nursing staff on weekends | 5.65 | 3.89 | 3.42 |
| Nurse aides | 3.74 | ||
| Licensed practical nurses | 1.65 | ||
| Nursing staff turnover (share who left in a year) | 29.3% | 41.3% | 45.8% |
| Registered nurse turnover | 14.3% | 41.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.14 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 7.24 on weekdays and 5.65 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 7.55 in April to June 2025 to 6.78 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 6.78 | 1.39 | 7.24 | 5.65 | 0.0% | 0 of 90 | 21 |
| Oct to Dec 2025 | 6.25 | 1.56 | 6.77 | 4.93 | 0.3% | 0 of 92 | 21 |
| Jul to Sep 2025 | 7.25 | 1.71 | 7.50 | 6.61 | 2.7% | 0 of 92 | 21 |
| Apr to Jun 2025 | 7.55 | 1.84 | 7.90 | 6.67 | 1.5% | 0 of 91 | 20 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Delaware, Jan to Mar 2026 | 4.05 | 0.79 | 4.21 | 3.67 | 5.7% | 0% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Delaware | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 19.5 | 12.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 14.8 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 11.1 | 3.2 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 21.0 | 13.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 5.6 | 10.7 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.4 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on April 10, 2026: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on April 10, 2026: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on April 10, 2026: "Observe each nurse aide's job performance and give regular training."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on March 21, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
Other nursing homes nearby
- Excelcare at Newark LLC Newark, 3 mi · 2 of 5 stars · 41 citations
- Encore at West Meadow L.L.C. Newark, 3.7 mi · 2 of 5 stars · 54 citations
- Exceptional Care for Children Newark, 3.7 mi · 5 of 5 stars · 5 citations
- Newark Manor Nursing Home Newark, 3.8 mi · 3 of 5 stars · 26 citations
- New Castle Health and Rehabilitation Center New Castle, 3.9 mi · 2 of 5 stars · 47 citations
- Cadia Rehabilitation Pike Creek Wilmington, 4.9 mi · 4 of 5 stars · 35 citations
- Pike Creek Nursing & Rehabilitation Center Wilmington, 5.9 mi · 2 of 5 stars · 97 citations
- Coral Springs Rehab & Healthcare Wilmington, 6.2 mi · 2 of 5 stars · 63 citations
Delaware contacts for a concern about a nursing home
These are the official offices in Delaware. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Delaware Division of Health Care Quality, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Delaware Long-Term Care Ombudsman Program, 1-855-773-1002. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Delaware Licensed Nursing Homes, survey reports, where Delaware publishes its own records on licensed homes.
Common questions
- What is Jeanne Jugan Residence's Medicare star rating?
- CMS rates Jeanne Jugan Residence 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Jeanne Jugan Residence get at its last inspection?
- 4 health deficiencies at the standard inspection on April 10, 2026. The Delaware average is 10.9.
- Has Jeanne Jugan Residence been fined?
- CMS lists no fines in the last three years.
- Does Jeanne Jugan Residence accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Jeanne Jugan Residence?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.