What is Laurels of Massillon, the's Medicare star rating?

CMS rates Laurels of Massillon, the 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Laurels of Massillon, the get at its last inspection?

7 health deficiencies at the standard inspection on May 14, 2026. The Ohio average is 10.5.

Has Laurels of Massillon, the been fined?

CMS lists no fines in the last three years.

Does Laurels of Massillon, the accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Laurels of Massillon, the?

CMS lists 13 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: FAIRPORT ENTERPRISES, INC..

Laurels of Massillon, the: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on May 14, 2026, inspectors cited 7 health deficiencies (the Ohio average is 10.5, the national average 9.2).

None of its 30 health citations since March 2020 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.61 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.

36.2% of nursing staff left within the year CMS measured (Ohio average 48.7%).

CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

1103/20

205/23

112/23

106/24

212/24

606/25

705/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 30 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

23D

Potential for minimal harm

May 14, 2026Standard inspection, Complaint inspection · 7 citations

E

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on observation, and interview, the facility failed to ensure residents received appetizing food served at palatable temperatures. This affected seven residents (#1, #31, #50, #53, #68, #89 and #117) of 37 residents interviewed for food and nutrition services. The facility census was 134.
E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on observation, record review, interview and facility policy review, the facility failed to ensure infection control practices were implemented correctly during medication administration and urinary catheter care. This affected three Residents (#42, #60, and #89) of eight residents observed for medication administration and one (Resident #57) of one resident observed for urinary catheter care. The facility census was 134.
E

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on observation, interview, record review, and review of facility policy, the facility failed to maintain the ceiling on the 100-hall in good repair and failed to ensure Resident #154's room furniture was in good repair. This affected 43 residents including all 42 residents (#4, #6, #10, #11, #12, #16, #21, #25, #28, #39, #43, #44, #45, #48, #49, #53, #54, #55, #64, #66, #68, #69, #71, #76, #79, #82, #83, #91, #95, #96, #102, #112, #114, #116, #122, #123, #126, #130, #132, #137, #139, and #142) residing on the 100 hall and Resident #154 of 134 residents observed for physical environment. The facility census was 134.
E

Have policies on smoking.

F926 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on observation, interview and review of facility policy, the facility failed to ensure the smoking policy was developed and being implemented to promote smoking safety in designated smoking areas. This affected four residents (#3, #61, #132 and #139) of four residents the facility identified as smokers. The facility census was 134.
D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on record review, interview, and review of facility policy, the facility failed to notify the physician or nurse practitioner of Resident #148's significant weight loss. This affected one resident (#148) of four residents reviewed for nutrition. The facility census was 134.
D

Provide enough food/fluids to maintain a resident's health.

F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on record review, interview, and review of facility policy, the facility failed to ensure nutritional interventions were implemented for nutrition status maintenance for Resident #148. This affected one resident (#148) of four residents reviewed for nutrition. The facility census was 134.
D

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 16, 2026

Inspectors wroteBased on record review, interview, and policy review the facility failed to ensure Resident #48 was vaccinated for COVID-19 after consenting to the vaccine. This affected one (Resident #48) out of five residents reviewed for vaccinations. The facility census was 134.

June 12, 2025Complaint inspection · 6 citations

D

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on observation, record review and interview the facility failed to provide a comprehensive, resident centered treatment plan to accommodate Resident #5's identified physical and communication needs to assist the resident in achieving and/or maintaining her highest level of well-being and dignity. This affected one resident (#5) of three residents reviewed for accommodation of needs. The facility census was 130.
D

Keep residents' personal and medical records private and confidential.

F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on observation, record review, interview, and policy review the facility failed to provide privacy during care for Resident #92. This affected one resident (#92) of two residents reviewed for privacy. The facility census was 130.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on record review, and interview, the facility failed to ensure a comprehensive person-centered care plan was developed and implemented for Resident #5. This affected one resident (#5) of three residents reviewed for care plans. The facility census was 130.
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on record review, facility policy review and interview the facility failed to ensure Resident #5, who was dependent on staff assistance for activities of daily living, was bathed per preference and as scheduled to promote optimal hygiene and resident well-being. This affected one resident (#5) of three residents reviewed for bathing. The facility census was 130.
D

Provide or get specialized rehabilitative services as required for a resident.

F825 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on observation, record review, and interview the facility failed to provide Resident #5 with speech therapy services as indicated in the plan of treatment and discharge summary. This affected one resident (#5) of three reviewed for therapy services. The facility census was 130.
D

Implement a program that monitors antibiotic use.

F881 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 23, 2025

Inspectors wroteBased on record review, facility policy review and interview, the facility failed to ensure Resident #5 was ordered the appropriate antibiotic to treat a urinary tract infection. This affected one resident (#5) of three reviewed for urinary tract infections. The facility census was 130.

December 9, 2024Complaint inspection · 2 citations

D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on record review and interviews, the facility failed to provide adequate supervision to prevent the elopement of a resident. This affected one (Resident #131) of three residents reviewed for elopement. The facility census was 130.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 10, 2024

Inspectors wroteBased on record review and interview, the facility failed to ensure residents were screened for tuberculosis on admission. This affected one (Resident #63) out of three residents reviewed for tuberculosis screening. The facility census was 130.

June 24, 2024Complaint inspection · 1 citation

D

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

F569 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on record review and interview, the facility failed to issue refunded monies to discharged residents in a timely manner. This affected two residents (#145 and #160) of three residents reviewed for resident refunds. The total census was 130.

December 27, 2023Complaint inspection · 1 citation

D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 29, 2023

Inspectors wroteBased on record review and interviews the facility failed to notify Resident #94's responsible party after a fall. This affected one resident (Resident #94) of three residents reviewed for notifications. The census was 121.

May 18, 2023Standard inspection · 2 citations

D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 26, 2023

Inspectors wroteBased on observation, record review, and policy review, the facility failed to follow infection control standards during Resident #56's pressure ulcer dressing change. This affected one resident (Resident #56) of three residents reviewed for pressure ulcers. The facility census was 119.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 26, 2023

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure fall interventions were in place per the plan of care for Resident #100. This affected one (#100) of three residents reviewed for falls. The facility census was 119.

March 5, 2020Standard inspection · 11 citations

E

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on observation, medical record review, staff interview and policy review, the facility failed to ensure pressure injuries were accurately assessed, measured and documented for Residents #13, #33, #92, and #94. This affected four residents (Residents #13, #33, #92, and #94) of five residents reviewed for pressure injuries.
E

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased observation, staff interview and policy review, the facility failed to ensure pureed food was the proper consistency. This affected one resident (Resident #92) but had the potential to affect all 13 residents (Resident #5, #9, #14, #15, #27, #31, #33, #34, #47, #77, #78, #92 and #154) who received pureed diets.
E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on observation and staff interview the facility failed to ensure food service carts were maintained in a sanitary manner. This affected all 69 residents (Resident #1, #3, #4, #5, #6, #7, #8, #10, #16, #18, #19, #20, #21, #22, #24, #28, #29, #31, #32 #40, #41, #42, #44, #45, #47, #49, #51, #52, #54, #55, #56, #57, #60, #61, #62, #63, #64, #65, #66, #67, #69, #70, #71, #76, #77, #80, #82, #87, #88, #89, #91, #92, #93, #94, #95, #98, #100, #102, #154, #155, #156, #157, #158, #159, #160, #161, #162, #164, and #308) who were served from the metal meal storage carts on the 100, 200 and 300 hallways.
D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on resident interview, family interview, staff interview and policy review, the facility failed to ensure Resident #49 was always treated with respect and dignity. This affected one resident (Resident #49) of 32 residents reviewed in the initial sample.
D

Honor the resident's right to organize and participate in resident/family groups in the facility.

F565 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on interview, record review and policy review, the facility failed to ensure Resident #43's concerns regarding missing property were resolved timely. This affected one (Resident #43) of one residents reviewed for missing property.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on record review and interview, the facility failed to ensure comprehensive assessments were accurate for Resident #13's wounds and Resident #104's discharge location. This affected two residents (Resident #13 and Resident #104) of 25 residents reviewed for comprehensive assessments. Facility census was 111.
D

Provide activities to meet all resident's needs.

F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Resident #33 and Resident #68 was offered activities to meet their activity needs and interests. This affected two (Resident #33 and Resident #68) of four residents reviewed for activities.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Resident #33's fall precaution interventions were in place at all times. This affected one (Resident #33) of three residents reviewed for falls.
D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on medical record and staff interview the facility failed to implement non-pharmacological intervention prior to administering as needed anti-anxiety medication, Alprazolam, for Resident #49. This affected one resident (Resident #49) of five residents reviewed for unnecessary medications.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on record review, observations, interviews and policy review, the facility failed to maintain standard infection control practices when Resident #1's food tray was delivered to the room without proper implementation of contact isolation precautions and during Resident #33's dressing change. This affected one resident (Resident #1) and had the potential to affect three additional residents (Resident #41, #51, and #93) residing on the hall who received lunch trays, and affected one resident (Resident #33) of two residents observed during dressing changes.
D

Develop and implement policies and procedures for flu and pneumonia vaccinations.

F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 30, 2020

Inspectors wroteBased on interview, record review and policy review, the facility failed to ensure two residents (Resident #19 and #99) of five residents reviewed for pneumococcal and influenza vaccines received the education addressing the benefits and risks of the pneumococcal and influenza vaccines or the date when re-offered the vaccines. The facility census was 111.

Fire safety inspections

11 fire safety citations on file: 7 on May 14, 2026, 3 on May 18, 2023, 1 on March 5, 2020.

Every fire safety citation11 citations

F
Provide properly protected cooking facilities.

K 324 · May 14, 2026 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · May 14, 2026 · Corrected (the home has a date of correction)
F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · May 14, 2026 · Corrected (the home has a date of correction)
E
Use approved construction type or materials.

K 161 · May 14, 2026 · Corrected (the home has a date of correction)
E
Inspect, test, and maintain automatic sprinkler systems.

K 353 · May 14, 2026 · Corrected (the home has a date of correction)
E
Have properly installed electrical wiring and gas equipment.

K 511 · May 14, 2026 · Corrected (the home has a date of correction)
E
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

K 741 · May 14, 2026 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · May 18, 2023 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · May 18, 2023 · Corrected (the home has a date of correction)
E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · May 18, 2023 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · March 5, 2020 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Ohio	United States
All nursing staff (RN, LPN and aides)	3.61	3.69	3.86
Registered nurses	0.53	0.64	0.69
All nursing staff on weekends	3.30	3.28	3.42
Nurse aides	2.26
Licensed practical nurses	0.83
Nursing staff turnover (share who left in a year)	36.2%	48.7%	45.8%
Registered nurse turnover	27.8%	43.9%	42.9%
Administrators who left	2

CMS expects 3.92 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.74 on weekdays and 3.30 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.00 in April to June 2025 to 3.61 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.61	0.53	3.74	3.30	0.0%	0 of 90	133
Oct to Dec 2025	3.93	0.62	4.07	3.57	0.0%	0 of 92	130
Jul to Sep 2025	4.08	0.65	4.22	3.73	0.0%	0 of 92	130
Apr to Jun 2025	4.00	0.64	4.18	3.55	0.1%	0 of 91	131
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Ohio, Jan to Mar 2026	3.64	0.60	3.80	3.24	4.6%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Ohio	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	2.8	5.3	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.7	0.2	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	1.0	0.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	4.3	3.2	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.2	1.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	4.0	6.1	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.4	3.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	1.5	8.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	20.6	24.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	3.6	12.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.6	1.7	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.2	1.8	1.8

Owners and operators

Legal business name: FAIRPORT ENTERPRISES, INC.. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.

Name	Role	Type	Since
Qazi, Mohammad	Corporate director	Individual	02/01/2016
Qazi, Mohammad	Corporate officer	Individual	02/01/2016
Stobb, David	Corporate officer	Individual	02/01/2016
Laurel Health Care Company	Operational/managerial control	Organization	01/01/2016
Franz, James	Operational/managerial control	Individual	01/01/2025
Khan, Anis	Operational/managerial control	Individual	02/01/2016
Powell, Brice	Operational/managerial control	Individual	04/01/2024
Qazi, Mohammad	Operational/managerial control	Individual	02/01/2016
Laurel Health Care Company	Adp of the SNF	Organization	04/01/2025
Franz, James	Adp of the SNF	Individual	01/01/2025
Khan, Anis	Adp of the SNF	Individual	02/01/2016
Powell, Brice	Adp of the SNF	Individual	04/01/2024
Stobb, David	Adp of the SNF	Individual	02/01/2016

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on May 14, 2026: "Provide enough food/fluids to maintain a resident's health."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on May 14, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on May 14, 2026: "Provide and implement an infection prevention and control program."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on May 14, 2026: "Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature."
How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

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Massillon, 1.6 mi · 5 of 5 stars · 7 citations
Meadow Wind Health Care Center
Massillon, 1.7 mi · 2 of 5 stars · 27 citations
Hanover Healthcare Center
Massillon, 2.1 mi · 2 of 5 stars · 55 citations
Altercare of Nobles Pond, Inc
Canton, 2.8 mi · 3 of 5 stars · 32 citations
Rose Lane Nursing and Rehabilitation
Massillon, 3.1 mi · 4 of 5 stars · 30 citations
Legends Care Rehabilitation and Nursing Center
Massillon, 3.9 mi · 2 of 5 stars · 71 citations
Gardens of Belden Village
Canton, 4.2 mi · 1 of 5 stars · 37 citations
Astoria Skilled Nursing and Rehabilitation
Canton, 4.4 mi · 1 of 5 stars · 55 citations

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.

Common questions

What is Laurels of Massillon, the's Medicare star rating?: CMS rates Laurels of Massillon, the 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Laurels of Massillon, the get at its last inspection?: 7 health deficiencies at the standard inspection on May 14, 2026. The Ohio average is 10.5.
Has Laurels of Massillon, the been fined?: CMS lists no fines in the last three years.
Does Laurels of Massillon, the accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Laurels of Massillon, the?: CMS lists 13 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: FAIRPORT ENTERPRISES, INC..

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
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NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.