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Lourdes-Noreen McKeen Residence for Geriatric Care

315 S Flagler Dr, West Palm Beach, FL 33401 · Palm Beach County · (561) 655-8544

132 certified beds, about 126 residents a day · Non profit - Corporation · Medicare and Medicaid since 1982

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 105420 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on September 5, 2025, inspectors cited 14 health deficiencies (the Florida average is 7.1, the national average 9.2).

None of its 30 health citations since February 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.98 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 1.08 of those hours.

28.8% of nursing staff left within the year CMS measured (Florida average 41.4%).

CMS links it to Carmelite Sisters for the Aged & Infirm, an affiliated group of 9 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 30 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
26D
1E
0F
Potential for minimal harm
0A
0B
3C
September 5, 2025Standard inspection · 14 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on policy review, observation, interview, and record review, the facility failed to implement infection control processes to prevent the spread of infection during 1 of 3 meals observed in the 2S dining room (lunch meal on 09/04/25) as evidenced by the staff failure to perform hand hygiene between resident contact; failure to implement and or follow Enhanced Barrier Precautions (EBP) for 4 of 8 sampled residents, Resident #41 who had an open wound, Resident #133 who had an indwelling urinary catheter, Resident #48 who had an indwelling urinary catheter, and Resident #97 who had a wound; and failure to disinfect the glucometer for 1 of 2 observations, after use for Resident #2.
  2. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on policy review, observation, interview, and record review, the facility failed to ensure of rendering dignified care and services for 2 of 29 sampled residents as evidenced by the voiced dislike of using a shampoo instead of an appropriate cleanser during a bath for Resident #31, and failure to treat and speak to Resident #31 and #41 in a dignified manner.
  3. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents rights for 2 of 8 sampled residents as evidenced by the failure to ensure showers and hair washing for Resident # 12, and failure to use room shower for Resident #97.
  4. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on interviews and record review, the facility failed to ensure the desired code status was in place for 1 out of 29 sampled residents reviewed for Advanced Directives (Resident # 1).
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observations, record review, and interviews, the facility failed to provide dining services to 1 of 3 sampled residents in the 4N and 2S dining rooms, as evidence by failure to provide supervision for Resident #50 and additional residents observed during mealtime.
  6. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on facility policy, observations, record reviews and interviews, the facility failed to provide wound care and services for 1 of 2 sampled residents as evidenced by failure to ensure Resident #85 had treatment ordered for a wound to his forehead.
  7. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on policy review, observation, interview, and record review, the facility failed to ensure the provision of nutritional supplements as per physician order for 1 of 3 sampled residents, Resident #133.
  8. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the administration of nutrition via a tube as per physician order for 1 of 3 sampled residents, Resident #102.
  9. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on policy review, record review, observation and interview, the facility failed to ensure oxygen care and services for 3 of 4 sampled residents as evidenced by the failure to change and date oxygen tubing and clean filters for Resident #6, Resident #9 and Resident #88.
  10. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to remove expired inventory from the medication cart and the medication room on 4N for 2 out of 2 medication carts and for 1 of 2 medication rooms reviewed. The facility failed to ensure narcotic reconciliation on 2S for 1 of 2 medication carts reviewed.
  11. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observations, record review and interviews, the facility failed to ensure that it was free of medication errors for 2 of 2 sampled residents, as evidenced by a medication error rate of 15.38% with 26 opportunities due to failure to ensure that Resident #65 received medications ordered and was available for her, failure to ensure Resident#2 received medications as ordered.
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observation and interview, the facility failed to store medication properly for 1 of 29 sampled residents, as evidenced by medication being left at the bedside for Resident #32.
  13. D
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    F806 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observation, record review, menu review, and interview, the facility failed to ensure food was provided as per preference for 1 of 1 sampled resident, Resident #41, who voiced concerns with food choices.
  14. D
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 5, 2025
    Inspectors wroteBased on observation, record review and interviews, the facility failed to provide a therapeutic diet for 2 of 2 sampled residents as evidenced by failure to ensure that Resident #38 and Resident 50 are provided with thickened liquids.
May 9, 2024Standard inspection, Complaint inspection · 3 citations
  1. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 9, 2024
    Inspectors wroteBased on observation, interview, policy and record review, the facility failed to ensure accessibility of call lights for 3 of 4 sampled residents reviewed for accommodation of needs (Resident #56, #101, and #71).
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 9, 2024
    Inspectors wroteBased on record review and interviews, the facility failed to ensure medications were being administered timely for 1 of 1 sampled resident (Resident #71).
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 9, 2024
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to safely store medications for 1 of 1 sampled resident (Resident #54).
February 16, 2023Standard inspection · 13 citations
  1. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure timely personal care and assist with feeding for 3 of 3 sampled residents (Resident #26 #79, and #59), reviewed for Activities of Daily Living(ADL's). Specifically, eating and incontinent care.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure padded bed side rails were provided & properly used for 2 of 4 sampled residents reviewed for accidents, both of whom had a history of seizures (Residents #10 and #15).
  3. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to implement a new order for increased water flushes via enteral (tube feeding) means, for 1 of 2 sampled residents, who was ordered the increase related to an electrolyte imbalance (Resident #1).
  4. D
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wrote4) Resident #5 was admitted to the facility on [DATE]. A comprehensive assessment dated [DATE] documented the resident had mild cognitive impairment and required extensive to total two-person assist with activities of daily living. An interview was conducted with Resident #5 with family at bedside. The resident stated they do not have enough people to help get people out of bed in a timely manner. The resident's family member referred to yesterday 02/15/22 when the resident was supposed to be out of bed in order to go to physical therapy at 10:00 AM. Resident #5 and family member stated they did not get him out of bed until after lunch, after 1:00 PM. The resident and his family member stated they just don't have enough staff to take care of our needs. Things like that happen on a regular basis. [...]
  5. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that its medication error rates are not 5 percent or greater; the medication error rate was 8%. Two (2) medication errors were identified while observing a total of 25 opportunities, affecting Resident #257.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, interview, and policy review, the facility failed to ensure safe medication storage on 1 of 5 resident units (3S), as evidenced by two observations of an unlocked and unattended medication cart on two separate occasions (on 02/13/23), and observation of an unlocked and unattended treatment cart for at least 45 minutes on 02/13/23.
  7. D
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    F808 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to follow ordered therapeutic diet for 1 of 4 sampled residents reviewed for a special diet (Resident #257).
  8. D
    Implement a program that monitors antibiotic use.
    F881 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure antibiotic stewardship for antibiotic use for 1 of 1 sampled residents reviewed for antibiotic stewardship (Resident #76); and failed to provide antibiotics for infected wound in a timely manner for 1 of 1 sampled residents (Resident #28).
  9. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on record review, interview, and policy review, the facility failed to ensure provision of the influenza (flu) and/or pneumococcal (pneumonia) immunizations for 3 of 5 sampled residents (Resident #21, #78, and #97). Resident #97 was admitted to the facility after November 30th and before March 31st, and the facility failed to ensure the influenza vaccine was administered within 5 days of admission. The facility failed to assess all three residents for the pneumococcal vaccine within 5 working days of admission and provide it within 30 days of admission, as per their own policy.
  10. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on record review, interview, and policy review, the facility failed to ensure the provision of COVID-19 vaccinations for 3 of 5 sampled Residents (Resident #21, #78, and #97).
  11. C
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on interview and record review, the facility failed to provide notification of discharge to the Ombudsman for 4 of 4 sampled residents reviewed, (Resident #102, 104, 72, 1) with the potential to effect all residents discharged from the facility.
  12. C
    Report COVID19 data to residents and families.
    F885 · Infection Control · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on interview and record review, the facility failed to proactively notify residents, their representatives, and families of any positive COVID-19 cases, by 5 PM the next calendar day following the occurrence, for the past two outbreaks reported by the facility (12/29/22 and 02/10/23).
  13. C
    Perform COVID19 testing on residents and staff.
    F886 · Infection Control · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) March 16, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure for each instance of resident COVID-19 testing, that all testing results were maintained in the resident record.

Fire safety inspections

13 fire safety citations on file: 3 on September 5, 2025, 10 on May 9, 2024.

Every fire safety citation13 citations
  1. E
    Provide properly protected cooking facilities.
    K 324 · September 5, 2025 · Corrected (the home has a date of correction)
  2. D
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · September 5, 2025 · Corrected (the home has a date of correction)
  3. D
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · September 5, 2025 · Corrected (the home has a date of correction)
  4. F
    Address subsistence needs for staff and patients.
    E 15 · May 9, 2024 · Corrected (the home has a date of correction)
  5. F
    Conduct testing and exercise requirements.
    E 39 · May 9, 2024 · Corrected (the home has a date of correction)
  6. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 9, 2024 · Corrected (the home has a date of correction)
  7. F
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · May 9, 2024 · Corrected (the home has a date of correction)
  8. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · May 9, 2024 · Corrected (the home has a date of correction)
  9. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · May 9, 2024 · Corrected (the home has a date of correction)
  10. E
    Provide properly protected cooking facilities.
    K 324 · May 9, 2024 · Corrected (the home has a date of correction)
  11. E
    Have restrictions on the use of portable space heaters.
    K 781 · May 9, 2024 · Corrected (the home has a date of correction)
  12. E
    Ensure proper usage of power strips and extension cords.
    K 920 · May 9, 2024 · Corrected (the home has a date of correction)
  13. E
    Have proper medical gas storage and administration areas.
    K 923 · May 9, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeFloridaUnited States
All nursing staff (RN, LPN and aides)3.983.823.86
Registered nurses1.080.730.69
All nursing staff on weekends3.623.493.42
Nurse aides2.42
Licensed practical nurses0.48
Nursing staff turnover (share who left in a year)28.8%41.4%45.8%
Registered nurse turnover13.3%46.0%42.9%
Administrators who left0

CMS expects 3.72 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.13 on weekdays and 3.62 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 8.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.13 in April to June 2025 to 3.98 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.981.084.133.62 8.8%0 of 90126
Oct to Dec 20253.951.064.083.62 6.3%0 of 92124
Jul to Sep 20253.941.094.073.59 3.9%0 of 92124
Apr to Jun 20254.131.194.283.76 3.0%0 of 91116
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Florida, Jan to Mar 20263.760.703.903.441.1%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Florida

JobMedianMiddle halfEmployed
Florida, all employers
CNAs (nursing assistants)$18.03$17.33 to $20.3496,960
LPNs and LVNs$29.70$28.14 to $31.1138,620
Registered nurses$40.48$37.82 to $48.64229,940
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeFloridaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.38.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.20.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.10.71.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.62.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.01.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
16.39.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.84.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
10.08.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
26.526.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
10.49.112.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.02.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.61.11.8

Owners and operators

Legal business name: LOURDES-NOREEN MCKEEN RESIDENCE FOR GERIATRIC CARE. CMS links this home to Carmelite Sisters for the Aged & Infirm, a group of 9 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Clarke, JohnCorporate directorIndividual04/01/2024
Cody, MaryCorporate directorIndividual04/01/2021
Daly, BethCorporate directorIndividual04/01/2021
Flynn, KathleenCorporate directorIndividual04/01/2021
Heery, MaryCorporate directorIndividual04/01/2021
Lynch, PatriciaCorporate directorIndividual03/11/2023
McDonough, MaureenCorporate directorIndividual04/01/2021
McMahon, JohnCorporate directorIndividual04/01/2021
Pereira, MaryCorporate directorIndividual04/01/2021
Randall, DianeCorporate directorIndividual04/01/2021
Rogers, MaryCorporate directorIndividual04/01/2021
Schneider, ThomasCorporate directorIndividual04/01/2024
Dimaria, LillianCorporate officerIndividual04/01/2021
Gathers, PatriciaCorporate officerIndividual07/01/2021
The Carmelite System IncOperational/managerial controlOrganization05/01/2023
Mack, DianeOperational/managerial controlIndividual12/01/2021
The Carmelite System IncAdp of the SNFOrganization04/04/2025
Fortier, DanielAdp of the SNFIndividual06/17/2020
Mack, DianeAdp of the SNFIndividual12/01/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on September 5, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on September 5, 2025: "Provide and implement an infection prevention and control program."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on September 5, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on September 5, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."

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Common questions

What is Lourdes-Noreen McKeen Residence for Geriatric Care's Medicare star rating?
CMS rates Lourdes-Noreen McKeen Residence for Geriatric Care 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Lourdes-Noreen McKeen Residence for Geriatric Care get at its last inspection?
14 health deficiencies at the standard inspection on September 5, 2025. The Florida average is 7.1.
Has Lourdes-Noreen McKeen Residence for Geriatric Care been fined?
CMS lists no fines in the last three years.
Does Lourdes-Noreen McKeen Residence for Geriatric Care accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Lourdes-Noreen McKeen Residence for Geriatric Care?
CMS lists 19 owners and managers, and links the home to Carmelite Sisters for the Aged & Infirm. Legal business name: LOURDES-NOREEN MCKEEN RESIDENCE FOR GERIATRIC CARE.

Sources

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