Home / New Hampshire / Ossipee
Mountain View Community
93 Water Village Road, Ossipee, NH 03864 · Carroll County · (603) 539-7511
103 certified beds, about 97 residents a day · Government - County · Medicare and Medicaid since 1997
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305087 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 14, 2025, inspectors cited 3 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 6 health citations since August 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.88 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.
47.6% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
November 14, 2025Standard inspection, Complaint inspection · 3 citations
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to protect the personal privacy of a resident for 1 of 1 residents reviewed for abuse in a final sample of 21 residents (Resident identifier is #77).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to meet professional standards of care for 1 of 1 resident reviewed for pain management in a final sample of 21 residents (Resident identifier is #4).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure that expired medications were removed from use for 1 of 2 medication carts observed. (Resident identifier is #97).
September 12, 2024Standard inspection · 1 citation
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure residents receiving antipsychotic medications had appropriately identified behaviors for the continued use of antipsychotic medications for 2 of 5 residents reviewed for unnecessary medications in a final survey sample of 20 residents. (Resident identifiers are #61 and #86).
August 25, 2023Standard inspection · 2 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow professional standards and manufacturer's instructions for administering medications for 1 out of 28 medication administrations observed (Resident Identifier is #5).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that residents' as needed (PRN) orders for an anti-psychotic drug were limited to 14 days and were not renewed unless the attending physician or prescribing practitioner evaluated the resident for appropriateness of that medication for 1 of 6 residents reviewed for unnecessary medications (Resident identifier is #10).
Fire safety inspections
1 fire safety citation on file: 1 on August 25, 2023.
Every fire safety citation1 citation
- C Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.88 | 3.90 | 3.86 |
| Registered nurses | 0.56 | 0.78 | 0.69 |
| All nursing staff on weekends | 4.57 | 3.47 | 3.42 |
| Nurse aides | 3.59 | ||
| Licensed practical nurses | 0.73 | ||
| Nursing staff turnover (share who left in a year) | 47.6% | 44.1% | 45.8% |
| Registered nurse turnover | 33.3% | 40.9% | 42.9% |
| Administrators who left | not reported |
CMS expects 2.98 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.01 on weekdays and 4.57 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 17.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.72 in April to June 2025 to 4.88 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.88 | 0.56 | 5.01 | 4.57 | 17.8% | 0 of 90 | 97 |
| Oct to Dec 2025 | 4.30 | 0.36 | 4.33 | 4.23 | 21.0% | 0 of 92 | 99 |
| Jul to Sep 2025 | 4.41 | 0.43 | 4.47 | 4.25 | 22.7% | 0 of 92 | 100 |
| Apr to Jun 2025 | 4.72 | 0.52 | 4.83 | 4.47 | 26.6% | 0 of 91 | 97 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 19.8 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 8.1 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.1 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 41.0 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.8 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.4 | 1.9 | 1.8 |
Owners and operators
Legal business name: COUNTY OF CARROLL.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| County of Carroll | 5% or greater direct ownership interest | Organization | 09/01/2011 | |
| Leboeuf, Richard | Operational/managerial control | Individual | 11/08/2023 | |
| Lewis, Marcia | Operational/managerial control | Individual | 12/15/2024 | |
| Seamans, Mellisa | Operational/managerial control | Individual | 01/01/2025 | |
| Delisle, Christopher | Adp of the SNF | Individual | 01/16/2012 | |
| Dodier, Susan | Adp of the SNF | Individual | 09/10/2018 | |
| Howard, Lisa | Adp of the SNF | Individual | 07/01/2024 | |
| Leboeuf, Richard | Adp of the SNF | Individual | 11/08/2023 | |
| Lewis, Marcia | Adp of the SNF | Individual | 04/09/2025 | |
| Pelletier, Susan | Adp of the SNF | Individual | 10/21/1996 | |
| Plourde, Ann | Adp of the SNF | Individual | 02/12/2024 | |
| Seamans, Mellisa | Adp of the SNF | Individual | 07/30/2014 | |
| Thomas, Debra | Adp of the SNF | Individual | 05/30/2017 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on November 14, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on November 14, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on November 14, 2025: "Keep residents' personal and medical records private and confidential."
Other nursing homes nearby
- Wolfeboro Bay Center Wolfeboro, 8.2 mi · 4 of 5 stars · 16 citations
- Golden View Health Care Center Meredith, 18.4 mi · 4 of 5 stars · 16 citations
- Belknap County Nursing Home Laconia, 19.9 mi · 4 of 5 stars · 4 citations
- Laconia Rehabilitation Center Laconia, 20.2 mi · 1 of 5 stars · 17 citations
- Saint Francis Rehabilitation and Nursing Center Laconia, 20.7 mi · 5 of 5 stars · 4 citations
- Mineral Springs North Conway, 22.7 mi · 2 of 5 stars · 27 citations
- Summer Commons Sanford, 24.9 mi · 5 of 5 stars · 18 citations
Common questions
- What is Mountain View Community's Medicare star rating?
- CMS rates Mountain View Community 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Mountain View Community get at its last inspection?
- 3 health deficiencies at the standard inspection on November 14, 2025. The New Hampshire average is 4.
- Has Mountain View Community been fined?
- CMS lists no fines in the last three years.
- Does Mountain View Community accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Mountain View Community?
- CMS lists 13 owners and managers. Legal business name: COUNTY OF CARROLL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.