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Parkway Place

1321 Park Bayou Dr, Houston, TX 77077 · Harris County · (281) 556-9200

42 certified beds, about 39 residents a day · Non profit - Corporation · Medicare since 1999

Part of a continuing care retirement community Certified for Medicare
Overall
5 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 675777 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 30, 2025, inspectors cited 2 health deficiencies (the Texas average is 9.4, the national average 9.2).

Of 18 health citations since March 2023, 3 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).

CMS lists 1 fine totaling $45,741 in the last three years; the largest was $45,741, and the latest is dated September 24, 2024.

Nurses and nurse aides worked 4.32 hours per resident per day, against 3.39 across Texas and 3.86 nationally. Registered nurses accounted for 0.87 of those hours.

31.0% of nursing staff left within the year CMS measured (Texas average 55.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
1K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
6E
0F
Potential for minimal harm
0A
0B
0C
April 22, 2026Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 15, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for one (CR #1) of three residents reviewed for accidents, hazards, and supervision. The facility failed to ensure CNA G did not leave CR #1 unattended on the commode while she went and called LVN M to come and assess CR #1's foley because he was pulling on the foley and had asked CNA G to remove the foley, and he was bleeding from the penial area. This failure increased the risk of injury, hospitalization, and death for residents.
May 30, 2025Standard inspection · 2 citations
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 16, 2025
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide pharmaceutical services (including procedures that assure the accurate administering of all drugs and biologicals) to meet the needs of each resident for 1 (Resident #28) of 6 residents reviewed for medication administration. The facility failed on -Medication Aide A failed to administer Resident #28 acetaminophen (Tylenol) extra strength 500mg every 12hours by mouth (8:00AM & 8:00PM) as ordered by the physician and at the scheduled time. Resident #28's medication was provided 1 hour and 53 minutes late on 05/28/2025. This failure placed resident at risk for unwanted pain and decrease in quality of life.
  2. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 16, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, for two Residents (Resident #7 and Resident #28, and Resident #29), of 6 residents observed for care and procedures, in that: The facility failed when MA A failed to sanitize a blood pressure machine prior to and after taking Resident #7, Resident #28, and Resident #29's blood pressure on 05/28/2025. This failure placed residents at risk for cross contamination and infections.
September 24, 2024Complaint inspection · 3 citations
  1. K
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, pattern · found on a complaint visit · Corrected (the home has a date of correction) October 8, 2024
    Inspectors wroteBased on observation, interviews, and records reviewed, the facility failed to ensure that each resident received adequate supervision and assistance devices to prevent accidents for 3 (Resident #1, Resident #2, and Resident #3) of 6 residents reviewed for accidents. -CNA B performed a two person transfer alone using a sit to stand lift instead of a full Hoyer lift when resident was unable to stand on 08/06/24. Resident #1 suffered a right transverse impacted fracture of the proximal humeral metaphysis (broken upper arm) and a right periprosthetic fracture (broken knee bone). -Observation of a Hoyer lift transfer revealed the Hoyer pad/sling was not properly placed under Resident #3's bottom. -CNAs E and F performed a sit to stand transfer for Resident #2 using a cracked footrest and failed to use the calve strap for safety on 08/30/24. [...]
  2. J
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 8, 2024
    Inspectors wroteBased on interviews, observation, and records reviewed, the facility failed to immediately consult with the resident's physician and notify the resident representative when there was a significant change in the resident's condition or need to alter treatment significantly for 1 of (Resident 1) of 9 residents reviewed for notify of changes. -LVN A failed to report Resident #1's change in condition to the MD/NP after she fell on [DATE] when CNA B performed a two person transfer alone. Resident #1 suffered a right transverse impacted fracture of the proximal humeral metaphysis (broken upper arm) and a right periprosthetic fracture (broken knee bone). On 09/21/24 an Immediate Jeopardy (IJ) was identified. [...]
  3. J
    Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
    F776 · Administration · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 8, 2024
    Inspectors wroteBased on interviews, observations, and records reviewed, the facility failed to obtain radiology or other diagnostic services to meet the needs of its residents in a timely manner for 1 (Resident #1) of 7 residents reviewed for radiology services. -The facility failed to obtain radiology services for Resident #1 in a timely manner after she fell on [DATE] and bruises appeared on 08/07/24. Resident #1 suffered a right transverse impacted fracture of the proximal humeral metaphysis (broken upper arm) and a right periprosthetic fracture (broken knee bone). On 09/21/24 an Immediate Jeopardy (IJ) was identified. While the IJ was removed on 09/24/24, the facility remained out of compliance at a severity level of no actual harm with potential for minimal harm and a scope of isolated due to the facility continuing to monitor the implementation and effectiveness of their plan of removal. [...]
April 5, 2024Standard inspection · 6 citations
  1. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents who were incontinent of bladder received appropriate treatment and services to prevent urinary tract infections and to restore continence to the extent possible for 2 of 2 residents (Resident #21, and Resident #135) reviewed for incontinent care. 1. The facility failed to ensure Wound Care nurse did not place Resident #21's foley bag on the bed during foley care. 2. The facility failed to ensure Resident # 135's foley bag, privacy bag and tubing were not lying on the floor. This failure could place residents at risk for pain, infection, injury, and hospitalization.
  2. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that drugs and biologicals were stored in locked compartments and accessed only by authorized personnel for 3 of 6 residents (Resident #22, Resident #3 and Resident#136) reviewed for medication storage in that: Resident #22 had a tube of antifungal cream on the bed side table and did not have an order to self-administer. The facility failed to ensure MA J did not leave Resident #3's rivastigmine 9.5 mg transdermal patch on top of the medication cart unattended. The facility failed to ensure RN G did not leave a bottle of Lantus insulin on top of the nurse's cart unattended. These failures could place residents at risk of loss of their medications, inadequate therapeutic outcomes, or decline in health.
  3. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation and interview, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for food procurement. 1. The facility failed to ensure expired foods were not discarded. 2. The facility failed to ensure foods were labeled and dated. 3. The Facility failed to ensure food was safely stored in designated areas at all times. These failures could place residents who ate food from the kitchen and place them at risk of food borne illness and disease. Findings Included: Observation of the facility's kitchen on 04/03/24 at 8:15 AM revealed the following leftover foods found in the walk in refrigerator was not discarded prior to the use by date. 1. A Plastic Container of Pot Roast was dated 3/27/24 with use by date 4/01/24 2. [...]
  4. E
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on observation, interview and record review the facility failed to dispose of garbage and refuse properly for 1 of 1 dumpster reviewed for Food and nutrition services. -The facility failed to ensure the dumpster lids and doors were secured. This failure could place residents at risk of infection from improperly disposed garbage.
  5. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 3, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to maintain an infection control program designed to prevent the development and transmission of infection for 3 of 5 residents (Resident #21, Resident #153, and Resident #24) observed for infection control. 1. The facility failed to ensure Wound Care Nurse did not place Resident #21's foley bag on the bed during foley care. 2. The facility failed to ensure Wound care Nurse followed infection control procedure while providing wound care for Resident #21. 3. The facility failed to ensure Resident # 135's foley bag, privacy bag and tubing from lying on the floor. 4. The facility failed to ensure CNA M followed proper infection control procedure while providing incontinent care for Resident # 24. These failures could place the residents at risk for infection.
  6. D
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 1, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that the medication error rate was not five percent or greater. The facility had a medication error rate of 7% based on 4 errors out of 27 opportunities, which involved 2 of 6 residents (Resident #3, and Resident #22) reviewed for medication errors in that: 1-MA J administered calcium 600 instead of calcium 600 with vitamin D3 600 mg-12.5 mcg to Resident # 3. 2-RN G left a substantial amount of metoprolol tartrate 25 mg tablet in the portion cup after medication was administrated through g tube to Resident #22. These failures could place residents at risk for increased negative side effects, and a decline in health.
November 22, 2023Complaint inspection · 1 citation
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) December 15, 2023
    Inspectors wroteBased on observation, interview and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for kitchen sanitation. 1. The facility failed to ensure food items that were opened were sealed, labeled and dated . 2. The facility failed to ensure expired foods were not stored with unexpired foods . 3. The facility failed to ensure equipment was cleaned . 4. The facility failed to ensure foods stored in the refrigerator were used by the used by dates. These failures could place residents at risk of food-borne illness.
March 10, 2023Standard inspection · 5 citations
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 11, 2023
    Inspectors wroteBased on interview and record review the facility failed to ensure residents the right to formulate an advance directive for 1 (Resident #138) of 16 residents reviewed for advance directives. Resident #138's electronic health record did not reflect her Out of Hospital Do Not Resuscitate (OOH-DNR) status. This failure could place residents at risk of not having their end of life wishes implemented or respected.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 11, 2023
    Inspectors wroteBased on interview and record review the facility failed to develop and implement person-centered care plans for each resident which included measurable objectives and timeframes to meet a resident's medical, nursing, mental and psychosocial needs that were identified in the comprehensive assessment for 1 (Resident #22) of 8 residents reviewed for care plans. The facility failed to update Resident #22's care plan to reflect a fall and interventions that occurred on 3/5/23. This failure could place residents at risk of not receiving care based on identified needs.
  3. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 11, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure residents who were incontinent of bladder received appropriate treatment and services to prevent urinary tract infections and to restore continence to the extent possible for 1 of 2 residents (Resident #14) reviewed for incontinent care. CNA A failed to properly cleanse Resident #14 during incontinent care. CNA A failed to change gloves and perform hand sanitization during incontinent care for Resident #14. This failure could place residents at risk for urinary tract infections (UTI), urethral erosions (tearing of the urethra), discomfort, skin breakdown, and a decreased quality of life.
  4. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 11, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to provide pharmaceutical services (including procedures that assure the accurate administering of all drugs and biologicals) to meet the needs of 1 (Resident #28) of 6 residents reviewed for pharmacy services. LVN D did not administer Lisinopril 10 mg (a high blood pressure medication) to Resident #28 as ordered by the physician. This failure could place residents at risk of not receiving desired therapeutic outcomes, increased side effects, or a decline in health.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 11, 2023
    Inspectors wroteBased on observation, interview, and record review the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 2 resident (Resident #14) reviewed for infection control. The facility failed to ensure CNA A performed hand hygiene between dirty and clean care while providing incontinent care to Resident #14. These failures could place residents who require wound care and incontinent care at an increased risk for infection, decline in health and hospitalization.

Fines and payment denials

DatePenaltyAmount or length
September 24, 2024Fine $45,741

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeTexasUnited States
All nursing staff (RN, LPN and aides)4.323.393.86
Registered nurses0.870.430.69
All nursing staff on weekends3.992.983.42
Nurse aides2.31
Licensed practical nurses1.15
Nursing staff turnover (share who left in a year)31.0%55.3%45.8%
Registered nurse turnover25.0%54.6%42.9%
Administrators who left0

CMS expects 3.87 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.46 on weekdays and 3.99 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.10 in April to June 2025 to 4.32 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.320.874.463.99 0.6%0 of 9039
Oct to Dec 20254.730.874.844.43 0.2%0 of 9238
Jul to Sep 20254.660.814.674.63 0.1%0 of 9237
Apr to Jun 20255.100.865.254.71 0.0%0 of 9134
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Texas, Jan to Mar 20263.330.403.502.932.2%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeTexasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.615.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.30.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.00.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.73.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.51.6
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.13.84.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
0.09.615.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
19.225.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.112.312.0

Owners and operators

Legal business name: BUCKNER RETIREMENT SERVICES INC.

NameRoleTypeShareSince
Buckner Retirement Services IncDirect ownership interestOrganization01/01/1998
Robbins, KennethCorporate directorIndividual04/21/2025
Gentry, JeffreyCorporate officerIndividual11/01/2017
Reyes, AlbertCorporate officerIndividual01/02/2007
Moore, JessicaOperational/managerial controlIndividual04/12/2012
Buckner Retirement Services IncAdp of the SNFOrganization07/14/2025
Moore, JessicaAdp of the SNFIndividual04/12/2012
Robbins, KennethAdp of the SNFIndividual04/21/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 22, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on May 30, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 30, 2025: "Provide and implement an infection prevention and control program."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on April 5, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."

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Texas contacts for a concern about a nursing home

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Common questions

What is Parkway Place's Medicare star rating?
CMS rates Parkway Place 5 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Parkway Place get at its last inspection?
2 health deficiencies at the standard inspection on May 30, 2025. The Texas average is 9.4.
Has Parkway Place been fined?
Yes. CMS lists 1 fine totaling $45,741 in the last three years.
Does Parkway Place accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Parkway Place?
CMS lists 8 owners and managers. Legal business name: BUCKNER RETIREMENT SERVICES INC.

Sources

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