Home / Pennsylvania / Manheim
Pleasant View Communities
544 North Penryn Road, Manheim, PA 17545 · Lancaster County · (717) 665-2445
92 certified beds, about 91 residents a day · Non profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395786 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 24, 2025, inspectors cited 1 health deficiency (the Pennsylvania average is 10, the national average 9.2).
None of its 6 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.68 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 0.69 of those hours.
34.2% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
July 24, 2025Standard inspection · 1 citation
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on facility policy review, observations, and resident and staff interviews, it was determined that the facility failed to provide residents access to grievance forms on one of three units observed (Third Floor); and failed to provide residents access to the right to file written grievances anonymously on three of three units observed (First, Second, and Third Floor).
August 1, 2024Standard inspection · 5 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on surveyor observation, facility policy, and staff interview, it was determined that the facility failed to store schedule IV-controlled medication in a separately locked, permanently affixed compartment for one of three (500 west medication storage room refrigerator) areas observed. Findings Include: Review of facility provided policy, Controlled Medications Orders, revised September 17, 2013, revealed, Medications included in the DEA classifications as scheduled II thru V and are considered controlled substances by state law are subject to special ordering, receipt, and record keeping requirements in the facility. The facility failed to provide any more specific information regarding how the medication would be stored. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, review of facility policy, and staff interviews, it was determined that the facility failed to store and serve food/beverages in accordance with professional standards for food safety on the spice rack in the main kitchen, in three of three nourishment pantry refrigerators, and in one kitchenette refrigerator.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on staff interview and facility policy review, it was determined the facility failed to maintain a data collection system of surveillance designed to identify possible communicable disease or infection for three of 10 months reviewed (October 2023, November 2023, and December 2023).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record review, facility policy, and staff interview, it was determined that the facility failed to ensure that residents were offered the pneumococcal vaccine as required for one of five residents reviewed (Resident 56).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on clinical record review, policy review, and staff interview, it was determined that the facility failed to ensure that residents were offered any current COVID-19 vaccinations as required for two of five residents reviewed (Residents 16 and 56).
September 28, 2023Standard inspection · 0 citations
Fire safety inspections
8 fire safety citations on file: 1 on July 24, 2025, 4 on August 1, 2024, 3 on September 28, 2023.
Every fire safety citation8 citations
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install a two-hour-resistant firewall separation.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- F Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Have elevators that firefighters can control in the event of a fire.
- C Properly select, install, inspect, or maintain portable fire extinguishes.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.68 | 3.89 | 3.86 |
| Registered nurses | 0.69 | 0.79 | 0.69 |
| All nursing staff on weekends | 4.31 | 3.53 | 3.42 |
| Nurse aides | 2.86 | ||
| Licensed practical nurses | 1.13 | ||
| Nursing staff turnover (share who left in a year) | 34.2% | 44.5% | 45.8% |
| Registered nurse turnover | 31.6% | 39.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.32 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.82 on weekdays and 4.31 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.80 in April to June 2025 to 4.68 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.68 | 0.69 | 4.82 | 4.31 | 0.2% | 0 of 90 | 91 |
| Oct to Dec 2025 | 4.73 | 0.62 | 4.86 | 4.39 | 4.4% | 0 of 92 | 88 |
| Jul to Sep 2025 | 4.83 | 0.69 | 5.02 | 4.38 | 8.4% | 0 of 92 | 89 |
| Apr to Jun 2025 | 4.80 | 0.77 | 5.01 | 4.30 | 6.2% | 0 of 91 | 89 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 35.2 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.7 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.8 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 23.1 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.5 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.9 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 30.1 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.5 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.2 | 1.8 |
Owners and operators
Legal business name: PLEASANT VIEW RETIREMENT COMMUNITY.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Blough, Amy | W-2 managing employee | Individual | 03/02/2020 | |
| Gaissert, Gary | W-2 managing employee | Individual | 01/11/2021 | |
| Hollinger, Jonathan | W-2 managing employee | Individual | 07/27/2015 | |
| Myers, Steven | W-2 managing employee | Individual | 12/04/2016 | |
| Bailey, Richard | Corporate director | Individual | 01/01/2019 | |
| Bradley, Charles | Corporate director | Individual | 01/01/2022 | |
| Eccleston, John | Corporate director | Individual | 06/01/2022 | |
| Hartmann, Teresa | Corporate director | Individual | 01/01/2019 | |
| Hershey, Dale | Corporate director | Individual | 01/01/2022 | |
| Kegarise, John | Corporate director | Individual | 01/01/2017 | |
| Laughlin, John | Corporate director | Individual | 01/01/2020 | |
| Moyer, Scott | Corporate director | Individual | 11/20/2014 | |
| Nestleroth, Hazel | Corporate director | Individual | 01/01/2021 | |
| Patrick, Dennis | Corporate director | Individual | 01/01/2020 | |
| Hollinger, Jonathan | Corporate officer | Individual | 07/27/2015 | |
| Myers, Steven | Corporate officer | Individual | 12/04/2016 | |
| Hollinger, Jonathan | Operational/managerial control | Individual | 07/27/2015 | |
| Myers, Steven | Operational/managerial control | Individual | 12/04/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on August 1, 2024: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on July 24, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on August 1, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on August 1, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Moravian Manor Lititz, 4.1 mi · 5 of 5 stars · 10 citations
- Kadima Rehabilitation & Nursing at Lititz Lititz, 4.3 mi · 1 of 5 stars · 33 citations
- United Zion Retirement Communi Lititz, 4.5 mi · 5 of 5 stars · 4 citations
- Mt Hope Nazarene Retirement Community Manheim, 4.9 mi · 5 of 5 stars · 14 citations
- Luther Acres Manor Lititz, 5.1 mi · 1 of 5 stars · 10 citations
- Cornwall Manor Cornwall, 6.1 mi · 5 of 5 stars · 2 citations
- Brethren Village Lancaster, 6.7 mi · 5 of 5 stars · 6 citations
- Rehabilitation Center at Brethren Village LLC Lancaster, 6.7 mi · 5 of 5 stars · 1 citation
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Pleasant View Communities's Medicare star rating?
- CMS rates Pleasant View Communities 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pleasant View Communities get at its last inspection?
- 1 health deficiency at the standard inspection on July 24, 2025. The Pennsylvania average is 10.
- Has Pleasant View Communities been fined?
- CMS lists no fines in the last three years.
- Does Pleasant View Communities accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pleasant View Communities?
- CMS lists 18 owners and managers. Legal business name: PLEASANT VIEW RETIREMENT COMMUNITY.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.