Home / Pennsylvania / Lititz
United Zion Retirement Communi
722 Furnace Hill Pike, Lititz, PA 17543 · Lancaster County · (717) 626-2071
59 certified beds, about 55 residents a day · Non profit - Corporation · Medicare and Medicaid since 1984
Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395631 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 8, 2025, inspectors cited 0 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
Of 4 health citations since September 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $7,443 in the last three years; the largest was $7,443, and the latest is dated September 29, 2023.
Nurses and nurse aides worked 4.94 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 1.03 of those hours.
19.2% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).
CMS links it to Friends Services for the Aging, an affiliated group of 5 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
109/23
207/24
008/25
102/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 4 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
2D
0E
0F
Potential for minimal harm
0A
0B
0C
February 4, 2026Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of clinical records and facility documentation, and staff interviews, it was determined the facility failed to ensure staff monitored temperature of hot liquids to mitigate the risk of injury. This failure resulted in actual harm to one resident (Resident R1), who sustained burn injuries to the chest and upper thigh.
August 8, 2025Standard inspection · 0 citations
July 18, 2024Standard inspection · 2 citations
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on a review of clinical records and interview with staff, it was determined that the facility failed to ensure a physician's discharge summary was completed prior to or at the time of discharge for one of two closed records (Resident 57).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on clinical records review and staff interview, it was determined that the facility failed to ensure non-pharmacological interventions were attempted, and documented indication was provided before administering as-needed anti-anxiety medication for one of 5 residents reviewed (Resident 14).
September 29, 2023Standard inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record and facility documentation review, and staff interview, it was determined that the facility failed to ensure that one of four residents reviewed was provided with adequate supervision to prevent accidents which resulted in actual harm to Resident 9 sustaining a fall, requiring transfer to the hospital via emergency medical services and the diagnosis of a fracture to the humerus (long bone of the upper arm).
Fire safety inspections
11 fire safety citations on file: 4 on August 8, 2025, 3 on July 18, 2024, 4 on September 29, 2023.
Every fire safety citation11 citations
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have properly installed electrical wiring and gas equipment.
- E Use approved construction type or materials.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Provide properly sized and located linen or trash receptacles.
- E Use approved construction type or materials.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have power receptacles that are properly grounded.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 29, 2023 | Fine | $7,443 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.94 | 3.89 | 3.86 |
| Registered nurses | 1.03 | 0.79 | 0.69 |
| All nursing staff on weekends | 4.19 | 3.53 | 3.42 |
| Nurse aides | 2.71 | ||
| Licensed practical nurses | 1.20 | ||
| Nursing staff turnover (share who left in a year) | 19.2% | 44.5% | 45.8% |
| Registered nurse turnover | 6.3% | 39.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.39 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.24 on weekdays and 4.19 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.04 in April to June 2025 to 4.94 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.94 | 1.03 | 5.24 | 4.19 | 0.0% | 0 of 90 | 55 |
| Oct to Dec 2025 | 4.80 | 0.94 | 5.05 | 4.14 | 0.1% | 0 of 92 | 56 |
| Jul to Sep 2025 | 4.83 | 0.92 | 5.10 | 4.15 | 0.0% | 0 of 92 | 56 |
| Apr to Jun 2025 | 5.04 | 0.96 | 5.31 | 4.37 | 0.0% | 0 of 91 | 55 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.7 | 16.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.1 | 1.4 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.5 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 23.4 | 17.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.0 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.6 | 17.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.6 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.9 | 9.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.2 | 1.8 |
Owners and operators
Legal business name: UNITED ZION RETIREMENT COMMUNITY. CMS links this home to Friends Services for the Aging, a group of 5 nursing homes averaging 4.6 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| United Zion Retirement Community | 5% or greater direct ownership interest | Organization | 100% | 01/01/1966 |
| Bankunited, Na | 5% or greater mortgage interest | Organization | 07/02/2024 | |
| Fry, John | Managing control - governing body | Individual | 08/01/2023 | |
| Geib, William | Managing control - governing body | Individual | 04/01/2024 | |
| Gerhart, Roger | Managing control - governing body | Individual | 08/14/2017 | |
| Hackman, Warren | Managing control - governing body | Individual | 04/01/2024 | |
| Metzler, Eunice | Managing control - governing body | Individual | 10/22/2020 | |
| Sensenig, Shannon | Managing control - governing body | Individual | 04/01/2024 | |
| Spohn, Clarence | Managing control - governing body | Individual | 10/22/2020 | |
| Tercero, Susana | Managing control - governing body | Individual | 04/01/2023 | |
| Zimmerman, Dorcas | Managing control - governing body | Individual | 04/01/2024 | |
| Fry, John | Corporate director | Individual | 08/01/2023 | |
| Geib, William | Corporate director | Individual | 04/01/2024 | |
| Gerhart, Roger | Corporate director | Individual | 08/14/2017 | |
| Hackman, Warren | Corporate director | Individual | 04/01/2024 | |
| Metzler, Eunice | Corporate director | Individual | 10/22/2020 | |
| Sensenig, Shannon | Corporate director | Individual | 04/01/2024 | |
| Spohn, Clarence | Corporate director | Individual | 10/22/2020 | |
| Tercero, Susana | Corporate director | Individual | 04/01/2023 | |
| Zimmerman, Dorcas | Corporate director | Individual | 04/01/2024 | |
| Fry, John | Corporate officer | Individual | 08/01/2023 | |
| Haupt, Ellen | Corporate officer | Individual | 09/26/2018 | |
| Metzler, Eunice | Corporate officer | Individual | 10/22/2020 | |
| Musser, Matthew | Corporate officer | Individual | 10/23/2020 | |
| Sensenig, Shannon | Corporate officer | Individual | 04/01/2024 | |
| Verdegem, Marilyn Sue | Corporate officer | Individual | 05/07/2018 | |
| Zimmerman, Dorcas | Corporate officer | Individual | 04/01/2024 | |
| Bankunited, Na | Operational/managerial control | Organization | 07/02/2024 | |
| Covenant Alliance Rehab East LLC | Operational/managerial control | Organization | 05/18/2015 | |
| Forefront Healthcare, LLC | Operational/managerial control | Organization | 04/15/2024 | |
| Friends Services for the Aging | Operational/managerial control | Organization | 01/01/2025 | |
| Wellspan Medical Group | Operational/managerial control | Organization | 06/29/2015 | |
| Aguillard, Christopher | Operational/managerial control | Individual | 07/19/2021 | |
| Bashore, Mitchell | Operational/managerial control | Individual | 05/05/2021 | |
| Diaz, Katiria-Marie | Operational/managerial control | Individual | 01/06/2025 | |
| Elmore, Raymond | Operational/managerial control | Individual | 08/13/2024 | |
| Faus, Jessica | Operational/managerial control | Individual | 08/15/2019 | |
| Groff, Holly | Operational/managerial control | Individual | 09/01/2022 | |
| Haupt, Ellen | Operational/managerial control | Individual | 09/26/2018 | |
| Henry-Isaac, Janet | Operational/managerial control | Individual | 09/22/2021 | |
| Kolocin, Karley | Operational/managerial control | Individual | 11/17/2021 | |
| Leon, Jamie | Operational/managerial control | Individual | 01/01/2021 | |
| Mallozzi, Mariano | Operational/managerial control | Individual | 06/29/2015 | |
| Mast, Wendy | Operational/managerial control | Individual | 04/05/2021 | |
| Matlow, Lea | Operational/managerial control | Individual | 01/01/2025 | |
| Musser, Matthew | Operational/managerial control | Individual | 10/23/2020 | |
| Souders, Zachary | Operational/managerial control | Individual | 04/26/2017 | |
| Verdegem, Marilyn Sue | Operational/managerial control | Individual | 05/07/2018 | |
| Bankunited, Na | Adp of the SNF | Organization | 04/14/2025 | |
| Covenant Alliance Rehab East LLC | Adp of the SNF | Organization | 04/08/2025 | |
| Forefront Healthcare, LLC | Adp of the SNF | Organization | 04/11/2025 | |
| Friends Services for the Aging | Adp of the SNF | Organization | 03/28/2025 | |
| United Zion Retirement Community | Adp of the SNF | Organization | 01/01/1966 | |
| Wellspan Medical Group | Adp of the SNF | Organization | 04/08/2025 | |
| Aguillard, Christopher | Adp of the SNF | Individual | 07/19/2021 | |
| Bashore, Mitchell | Adp of the SNF | Individual | 05/05/2021 | |
| Diaz, Katiria-Marie | Adp of the SNF | Individual | 01/06/2025 | |
| Elmore, Raymond | Adp of the SNF | Individual | 08/13/2024 | |
| Faus, Jessica | Adp of the SNF | Individual | 08/15/2019 | |
| Groff, Holly | Adp of the SNF | Individual | 09/01/2022 | |
| Haupt, Ellen | Adp of the SNF | Individual | 09/26/2018 | |
| Henry-Isaac, Janet | Adp of the SNF | Individual | 09/22/2021 | |
| Kolocin, Karley | Adp of the SNF | Individual | 11/17/2021 | |
| Leon, Jamie | Adp of the SNF | Individual | 01/01/2021 | |
| Mallozzi, Mariano | Adp of the SNF | Individual | 06/29/2015 | |
| Mast, Wendy | Adp of the SNF | Individual | 04/05/2021 | |
| Matlow, Lea | Adp of the SNF | Individual | 01/01/2025 | |
| Musser, Matthew | Adp of the SNF | Individual | 10/23/2020 | |
| Souders, Zachary | Adp of the SNF | Individual | 04/26/2017 | |
| Verdegem, Marilyn Sue | Adp of the SNF | Individual | 05/07/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on February 4, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on July 18, 2024: "Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on July 18, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
Other nursing homes nearby
- Kadima Rehabilitation & Nursing at Lititz Lititz, 4.4 mi · 1 of 5 stars · 33 citations
- Moravian Manor Lititz, 4.5 mi · 5 of 5 stars · 10 citations
- Pleasant View Communities Manheim, 4.5 mi · 5 of 5 stars · 6 citations
- Luther Acres Manor Lititz, 4.6 mi · 1 of 5 stars · 10 citations
- Cornwall Manor Cornwall, 6.6 mi · 5 of 5 stars · 2 citations
- Maple Farm Akron, 6.6 mi · 5 of 5 stars · 5 citations
- Landis Homes Lititz, 7.4 mi · 5 of 5 stars · 1 citation
- Brethren Village Lancaster, 7.7 mi · 5 of 5 stars · 6 citations
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is United Zion Retirement Communi's Medicare star rating?
- CMS rates United Zion Retirement Communi 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did United Zion Retirement Communi get at its last inspection?
- 0 health deficiencies at the standard inspection on August 8, 2025. The Pennsylvania average is 10.
- Has United Zion Retirement Communi been fined?
- Yes. CMS lists 1 fine totaling $7,443 in the last three years.
- Does United Zion Retirement Communi accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns United Zion Retirement Communi?
- CMS lists 70 owners and managers, and links the home to Friends Services for the Aging. Legal business name: UNITED ZION RETIREMENT COMMUNITY.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.