Pleasant View Nursing Home
N3150 Wi-81, Monroe, WI 53566 · Green County · (608) 325-2171
96 certified beds, about 87 residents a day · Government - County · Medicare and Medicaid since 1998
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525643 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 18, 2025, inspectors cited 0 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 42 health citations since March 2023, 5 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 2 fines totaling $225,807 in the last three years; the largest was $183,827, and the latest is dated August 4, 2025.
Nurses and nurse aides worked 4.51 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.
55.5% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 42 health citations on file.
March 24, 2026Complaint inspection · 2 citations
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on record review and interview, the facility did not offer each resident influenza immunization, and the resident's medical record does not include documentation the resident either received, refused, or was educated on the risks and benefits of the influenza immunization for 1 of 3 residents (R4) reviewed for immunizations. R4's Activated Power of Attorney (APOA) signed the consent for the influenza vaccine, and there is no evidence that R4 received the immunization. Evidenced by:The facility's policy titled Influenza Vaccination dated 7/1/25 states in part .7. Individuals receiving the influenza vaccine, or their legal representative, will be required to consent prior to the administration of the vaccine. The consent will be located in the resident's medical record. [...]
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, the facility did not ensure when COVID-19 vaccine is available to the facility, each resident and staff member is offered the COVID-19 vaccine unless the immunization is medically contraindicated or the resident or staff member has already been immunized for 1 of 3 residents (R3) reviewed. R3 did not receive the 2025-2026 COVID-19 Vaccine. This is evidenced by: The facility's policy and procedure titled, COVID-19 Vaccination, implemented 11/10/25, states in part: Policy: It is the policy of this facility to minimize the risk of acquiring, transmitting or experiencing complications from COVID-19 (SARS-CoV-2) by educating and offering our residents and staff the COVID-19 vaccine. Policy Explanation and Compliance Guidelines: 3. COVID-19 vaccination is recommended for the prevention of COVID-19 disease and its complications as follows: a. [...]
September 18, 2025Standard inspection · 0 citations
August 4, 2025Complaint inspection · 3 citations
- K Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on observation, interview, and record review, the facility failed to immediately provide basic life support, including cardiopulmonary resuscitation (CPR) to a resident requiring emergency care for 1 of 3 residents (R1) reviewed for code status. This has the potential to affect 12 full code residents that reside in the facility. R1 is a full code and was found on the floor of his room unresponsive on [DATE]. A Registered Nurse (RN) failed to initiate CPR immediately, the facility failed to ensure that staff were competent in using basic life support equipment, and failed to ensure that there was always a CPR-certified staff member in the building. [...]
- F Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on interview and record review, the facility did not complete a performance review of every nurse aide at least once every 12 months for 5 of 5 Certified Nursing Assistants (CNAs) reviewed. CNA F did not have an annual performance evaluation completed timely. CNA W did not have an annual performance evaluation completed timely. CNA X did not have an annual performance evaluation completed timely. CNA Y did not have an annual performance evaluation completed timely. CNA Z did not have an annual performance evaluation completed timely. This is evidenced by:The Facility's policy titled Performance Evaluations revised September 2020 states, in part: Policy Statement: The job performance of each employee shall be reviewed and evaluated at least annually. Example 1CNA F's hire date was 5/9/23. CNA F's previous annual performance evaluation was completed on 5/9/24. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review the facility failed to ensure all alleged violations involving mistreatment, neglect, or abuse were reported to other officials in accordance with State law through established procedures for 1 of 3 residents (R2) reviewed for abuse/neglect. A staff member was aware of a potential allegation of abuse, and it was not immediately reported to the administrator or designee. This is evidenced by:The Facility Policy, titled, Abuse, Neglect, and Exploitation, indicates, in part: Policy: It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. VII. Reporting/Response. A. The facility will have written procedures that include: 1. [...]
May 29, 2025Complaint inspection · 1 citation
- D Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on interviews, record review, and policy review, the facility failed to ensure 2 of 9 residents (R) sampled for review of Abuse (R1 and R2) were free from involuntary seclusion.
January 16, 2025Complaint inspection · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to ensure residents were free from physical abuse for three of four (Residents (R) R2, R11, and R8) residents reviewed for physical abuse. The facility failed to put consistent interventions into place to prevent one resident (R3) from repeated physical violence towards other residents.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews, record review, and facility policy review, the facility failed to ensure an allegation of resident-to-resident abuse for one of four residents (R11) reviewed for abuse out of a total sample of 11 was reported to the state survey agency (SSA) within the required time frame.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interviews, record review, and facility policy review, the facility failed to conduct a thorough investigation for an incident of potential resident-to-resident abuse for one of four residents (R11) reviewed for abuse out of eleven sampled residents.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to contact the pharmacy to ensure medications were available for administration for two of three residents (Resident (R) 6 and R9) reviewed for medication administration out of a sample of eleven residents.
October 9, 2024Complaint inspection · 7 citations
- G Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure 3 of 3 residents (R1, R2, and R3) were free from involuntary seclusion. The facility moved R1, R2, and R3 from the unit they resided on and placed them on a different unit within the facility. Facility staff erected a wall and placed R1, R2, and R3 behind this wall. R1, R2, and R3's families were not aware R1, R2, and R3 were being secured behind a wall isolating the residents from others in the facility. Using the reasonable person concept a resident would be fearful, anxious and feel dehumanized, when not afforded the individuality, compassion and civility as others who reside at the facility. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has the potential to affect all 64 Residents who reside in the facility. Kitchen floor was unclean with visible dirt and food debris on the floor. Dish machine rinse temperature did not reach the 180-degree rinse requirement. Evidenced by: Facility Policy titled 'Sanitization,' states in part: .The food service area shall be maintained in a clean and sanitary manner . 1. All kitchens, kitchen areas and dining areas shall be kept clean, free from litter and rubbish and protected from rodents, roaches, flies, and other insects. 4. Sanitizing of environmental surfaces must be performed with one of the following solutions: a. 50-11 ppm chlorine solution; 150-200ppm quaternary ammonium compound (QAC); or c. 12.5ppm iodine solution.15. [...]
- D Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Inspectors wroteBased on interview and record review the facility did not afford the resident or resident's representative the right to refuse to transfer to another room in the facility for 3 of 3 residents (R1, R2 and R3) reviewed for room transfers. R1, R2, and R3 received room change notices and the facility did not afford the residents' representatives the opportunity to refuse the room change. This is evidenced by: The facility's policy titled Room Change/Roommate Assignment revised 3/2021 states in part; changes in room or roommate assignment are made when the facility deems it necessary or when the resident requests the change. 1. Resident room or roommate assignment may change if the facility deems it necessary. Resident preferences are taken into account when such changes are considered. 2. [...]
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, the facility did not ensure that each resident has a safe, clean, comfortable, and homelike environment, including, but not limited to receiving treatment and supports for daily living for 1 (R2) of 3 resident rooms observed. R2's bathroom toilet was soiled with stool and family reported it had been soiled for several days. This is evidenced by: On 10/8/24 at 6:45 PM, Surveyor observed R2's room and bathroom. R2's toilet was soiled with stool. On 10/9/24 8:20 AM, Surveyor observed R2's room and bathroom. R2's toilet was soiled with stool. On 10/9/25 at 8:15 AM, Surveyor met R2's Guardian FM K (Family Member) and Spouse. R2's guardian asked Surveyor if she had observed R2's bathroom. Surveyor observed R2's bathroom and noted the bathroom remained dirty with stool observed around and in the stool. FM K stated this has been like this for several days; [...]
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to notify the Office of the State Long-Term Care Ombudsman of a facility-initiated discharge, failed to ensure the written notice contained all pertinent information for a discharge notice including the location to which the resident is transferred or discharged ; a statement of the resident's appeal rights, and the name and address of the Office of the State Long-Term Care Ombudsman for 2 of 2 facility-initiated discharges reviewed involving 2 Resident (R1 and R2). R1 and R2 received involuntary discharge notices; however, the notices did not contain all necessary information. This is evidenced by: The facility's Transfer and/or Discharge Policy revised 3/2021 states in part: (2) residents are permitted to stay in the facility, and not be transferred or discharged unless: a. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide an ongoing program to support resident choice of activities, based on the comprehensive assessment and care plan and the preferences of each resident for 3 of 3 Residents (R1, R2, R3) residing on the Way Unit. Activity staff and staff working on the Way Unit were not providing or offering activities for R1, R2, and R3. There is no documentation of R1, R2, and R3 participating or being offered activities since they were moved to the Way Unit. This is evidenced by: Facility Policy entitled 'Individual Activities and Room Visit program,' states in part: .Individual activities will be provided for those residents whose situation or condition prevents participation in other types of activities and for those residents who do not wish to attend group activities. [...]
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interview and record review, the facility failed to assure that there is sufficient, qualified nursing staff available at all times to provide nursing and related services to meet the residents' needs safely and in a manner that promotes each resident's rights, physical, mental, and psychosocial well-being for 3 of 3 Residents (R1, R2, & R3). RA (Resident Assistants), who are not Certified Nursing Assistants, were working on the Way Unit alone with R1, R2 and R3 who require increased supervision. This is evidenced by: Facility Employee list shows RA H, RA CC, RA X, and RA AA as being RA's and CNA (Certified Nursing Assistant) Facility staffing schedule indicates the following: On 10/1/24, RA H worked 6:30 AM to 3:00 PM, on the Way Unit and RA CC worked the Way Unit from 3:00 PM to 4:00 PM with another RA training. On 10/2/24, RA CC worked 1:30 PM to 10:00 PM on the Way Unit. [...]
September 17, 2024Complaint inspection · 3 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteUNCORRECTED AT VERIFICATION VISIT. See SOD for Event ID #MK7V11 Based on observation, interview, and record review, the facility did not ensure adequate supervision and safety to prevent accidents for 4 of 4 residents (R8, R10, R4, and R7) reviewed for falls/accidents and 4 of 4 residents (R1, R6, R2, and R5) reviewed for resident to resident/supervision. R8 required a two-person transfer with a full body lift, a staff member completed the transfer independently and R8 fell out of the lift. Staff did not follow R10's care plan when they transferred R10 to the restroom. Staff did not have foot pedals on R10's chair and Surveyor observed staff pushing R10 down the hall with his left leg dragging under the wheelchair seat. R7 was observed self transferring without gripper socks. R4 was transferred with the incorrect sling. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents receive the care and treatment in accordance with professional standards of practice and the comprehensive person-centered care plan for 2 of 2 residents reviewed (R8 and R4). R8 did not have neurological checks completed after a fall per facility protocol. R4 was admitted with orders to weigh daily and update the Physician with a weight increase or decrease by 3 lbs. (pounds) in a day or 5 lbs. in a week. R4's weights were not completed daily, and the physician was not always informed when weights fell outside the given parameters. This is evidenced by: The facility has an Unwitnessed Fall Checklist, undated, which state in part; if resident is unable to tell you if they hit their head, assume they did and do neuro (Neurological) checks with vital signs. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure hand hygiene and infection control practices were performed to prevent the spread of infection for 1 of 4 residents (R11) observed for hand hygiene and infection control opportunities. Staff were observed not completing hand hygiene per standards of practice, placing dirty washcloths in the wash basin, placing dirty washcloths on the bedside table, not disinfecting the bedside table or mechanical lift. This is evidence by: The facility policy titled Handwashing/Hygiene dated revised 8/2019 states in part; the facility considers hand hygiene the primary means to prevent the spread of infections. Policy Interpretation and Implementation: 2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infection to other personnel, residents, and visitors. 3. [...]
July 9, 2024Standard inspection, Complaint inspection · 8 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure adequate supervision and safety to prevent accidents from occurring for 1 of 1 residents reviewed for elopement (R58), 6 of 17 sampled residents (R2, R40, R59, R1, R66, R48) and 6 of 13 supplemental residents (R10, R31, R39, R45, R35, R50) reviewed for wandering, and 1 of 13 supplemental residents reviewed for accidents (R6). R58 has a history of multiple falls, exit seeking behaviors, and elopement. Facility staff did not provide adequate supervision to prevent elopement when R58 was exit seeking. R58 exited through an alarmed door, took his wheelchair down a stairwell, and was found at the bottom of a flight of stairs. Although the door alarm activated and would have sounded for 15 seconds before the stairwell door opened, staff did not respond because there was no staff in the immediate area. [...]
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility has not established an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect all 69 residents. Staff returned to work to soon after signs and symptoms of GI (gastrointestinal illness). Surveyors observed R24 reach in the kitchenette's ice machine with her bare hands. The facility policy entitled Communicable/Contagious Diseases, Employee, with a revision date of 1/24, states in part: . Policy Statement: Personnel with active communicable infections may not be in contact with residents, resident-care items and equipment, or resident environments (e.g., common areas or resident rooms) until they are no longer clinically infectious or contagious. [...]
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview and record review the facility did not ensure prompt resolution of all grievances for 3 of 14 residents reviewed (R2, R40, and R59) for grievances out of a total sample of 17 residents and 5 of 5 supplemental residents reviewed for grievances (R31, R6, R10, R39 and R50). R31, R39, R10, R40 voiced concerns at the Resident Council Meeting regarding the facility not following up on concerns/grievances. R2, R6, R50, and R59 voiced concerns during individual interviews regarding the facility not following up on voiced concerns/grievances. Staff reported they were aware of concerns voiced by R2, R50, R59, R40, R10, R39, R6, and R31 and did not report to the Grievance Official and did not follow the facility's grievance process. Evidenced by: Facility policy, entitled Grievance/Complaint Filing, revised 4/2017, includes, in part: [...]
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that all medications were stored and labeled in accordance with standard of practice for 3 of 3 (R25, R8, and R422) supplemental resident's, 2 of 4 medication storage rooms, and 3 of 5 medication carts reviewed. Surveyor observed expired eye drop administration to R25 during medication pass. Surveyor observed expired facility stock supply of acetaminophen 325 mg (milligram) tablets of the 300 wing medication cart during the medication storage task on [DATE]. This medication was previously administered to R8 and R422 on [DATE] morning doses. Surveyor observed an opened multidose vial of Tubersol in the medication room refrigerator located on the 300 wing with an unreadable partial date of unknown identification if the partial date is for the date of opening the vial or the expiration date. Evidenced by: [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure residents choices were honored in meal substitutions and an environment that promotes an enhanced quality of life which affected 1 of 1 resident (R59) out of a total sample of 17 residents. R59 voiced concerns her bed was not always made and her choice to have her bed made was not always honored. R59 also expressed concerns her meal choices were not honored. As evidenced by: Example 1 R59 was admitted to the facility on [DATE] with a diagnosis including paresthesia of skin, which is a tingling or prickly sensation in the arms, hands, legs, or feet. R59's most recent MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 6/4/24, indicates R59 has a BIMS (Brief Interview for Mental Status) score of 9 out of 15 indicating R59 is moderately cognitively impaired. [...]
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that all residents are clinically appropriate to self-administer medications for 1 of 1 resident's (R30) out of a total sample of 17 residents observed for self- administration of medications. R30 was observed to have medications on the floor and an empty medication cup on her bedside table. This is evidenced by: The facility's policy titled Administering Medications dated April 2019, states in part, .27. Residents may self- administer their own medications only if the attending physician, in conjunction with the interdisciplinary care planning team has determined that they have the decision-making capacity to do so safely . The facility policy titled Self-Administration of Medications dated February 2021, states in part, .1. [...]
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review, the facility did not ensure adequate indications for use prior to the administration of a high-risk medication for 1 resident of 5 residents reviewed for unnecessary medications out of a total sample of 17 residents (R40). R40 receives Lemborexant (sedative/hypnotic) for insomnia. The facility failed to complete a sleep assessment for R40 prior to prescribing and administering a hypnotic medication. Evidenced by: Facility policy, entitled Psychotropic Medication Use, dated July 2022, states: Policy Statement: Residents will not receive medications that are not clinically indicated to treat a specific condition. Policy interpretation and implementation: A psychotropic medication is any medication[sic] that affects brain activity associated with mental processes and behavior. [...]
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility did not ensure that before offering the influenza and/or pneumococcal immunizations, each resident or the resident's representative receives education regarding the benefits and potential side effects of the immunization, and the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's representative was provided education regarding the benefits and potential side effects of influenza and/or pneumococcal immunizations; and that the resident either received the influenza and/or pneumococcal immunizations or did not receive the influenza and/or pneumococcal immunizations due to medical contraindications or refusal. This affected 1 of 5 residents (R40) reviewed for immunizations. R40 was not offered pneumococcal vaccines. [...]
March 12, 2024Complaint inspection · 7 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview, and record review, the facility failed to protect a resident's right to be free from physical abuse by a resident (R1). This affected 3 of 6 residents (R4, R5, and R6) reviewed for abuse. R1 has a history of resident-to-resident incidents including punching a resident in the back (R4), punching a resident in the face, putting a resident in a choke hold and banging her head on the wall, hitting the resident in the head and chest and pushing her into a chair and grabbing her wrist. The facility failed to update R1's care plan with new interventions after the incidents to prevent further abuse. The facility failed to ensure that R1's line of sight monitoring was completed to prevent further incidents. The facility was aware of R1's behaviors of hitting, punching, grabbing, yelling, and swearing at other residents and staff. [...]
- E Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on record review and interview, the facility's assessment, last reviewed/updated on 8/18/23, does not address the competencies to care for residents with behaviors or what the facility is doing to work with residents with behavioral needs. The facility assessment does not address the number of residents with traumatic brain injuries (TBIs), the resources required for those residents, or the number of staff necessary to care for these residents. The deficient practice has the potential to affect 19 of the 20 residents with dementia on the View Unit.
- D Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Inspectors wroteBased on interview and record review, the facility changed R1's living area for staff convenience and did not ensure that R1's representative was notified in writing of the room change for 1 of 1 residents (R1) out of a total sample of 7 residents. R1 was moved back and forth on the View unit and the Dementia Stabilization Unit (DSU) for staff convenience and without giving written notice of the change to R1's representative. This is evidenced by: Facility Policy entitled Room Change/Roommate Assignment, revised March 2021, states, in part: . Policy Statement: Changes in room or roommate assignment are made when the facility deems it necessary or when the resident requests the change. Policy Interpretation and Implementation: 2. [...]
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on interview and record review, the facility did not permit 1of 1 residents (R1) reviewed for transfer and discharge to stay in the facility and did not transfer a resident from the facility unless the transfer was necessary and the residents needs could not be met by the facility. R1 was transferred to and from the skilled nursing facility to the community based residential facility within the facility campus without giving R1's family proper notice and without proper documentation justifying the transfer.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to provide written notification to the resident, resident representative and the Office of the State Long-Term Care Ombudsman of a transfer for 1 of 1 residents (R1) reviewed for transfer/discharge out of a total sample of 7. The facility failed to notify R1's representative and the Ombudsman in writing of the reason for transfer to the Dementia Stabilization Unit (DSU). This is evidenced by: The facility policy titled, Transfer or Discharge, Preparing a Resident for, states in part . Policy Statement: Resident will be prepared in advance for discharge. Policy Interpretation and Implementation: 1. When a resident is scheduled for transfer or discharge, the business office will notify nursing services of the transfer or discharge so that appropriate procedures can be implemented. 2. [...]
- D Prepare residents for a safe transfer or discharge from the nursing home.
Inspectors wroteBased on interview and record review, the facility failed to provide and document sufficient preparation and orientation to ensure safe and orderly transfer or discharge from the facility for 1 (R1) of 1 resident reviewed for discharge. Evidenced by: The facility policy titled, Transfer or Discharge, Preparing a Resident for, states in part . Policy Statement: Resident will be prepared in advance for discharge. Policy Interpretation and Implementation: 1. When a resident is scheduled for transfer or discharge, the business office will notify nursing services of the transfer or discharge so that appropriate procedures can be implemented. 2. A post-discharge plan is developed for each resident prior to his or her transfer or discharge. [...]
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on record review and staff interviews, the facility did not provide evidence that Certified Nursing Assistants (CNAs) had 12 hours of in-service training per year for 1 of 5 CNA's reviewed for in-service training. The survey team randomly selected five (5) facility CNAs who have been employed at the facility for longer than one (1) year. CNA W did not have 12 hours of in-service training.
March 21, 2023Standard inspection · 7 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure adequate supervision and safety to prevent accidents from occurring for 1 of 5 residents reviewed (R35) of a total sample of 21. R35 has a history of multiple falls. Facility staff did not implement fall interventions. R35 had a fall that resulted in a right pubic rami fracture (pelvic fracture). This is evidenced by: R35 was admitted to the facility on [DATE] with diagnoses that include Alzheimer's Disease, Chronic Kidney Disease stage 4, Major Depressive Disorder, Anxiety Disorder, Spinal Stenosis, and Osteoporosis. R35's most recent MDS (Minimum Data Set) dated 12/13/22 states that R35 has a BIMS (Brief Interview of Mental Status) of 4/15 indicating that R35 is severely cognitively impaired. Section G states that R35 requires extensive assist of 2 staff for bed mobility and transfers. [...]
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that all residents are clinically appropriate to self-administer medications for 1 of 1 supplemental resident's (R26) observed during medication pass. R26 was observed to have her medications left at bedside. This is evidenced by: The facility's policy titled Medication Administration Policy dated 9/6/19, states in part, .10. Self- Administration of Medications .a. For a resident to administer their own medications, the resident needs to have completed and passed a nursing assessment that will aid in determining if this resident is capable of self- administering their own medications including leaving medications to be taken at their own determined time, completing their own nebulizer treatments, and applying an ointment or cream where and when ordered. b. [...]
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that each resident is free from physical restraints that are not required to treat the resident's medical symptoms for 2 of 5 residents reviewed for restraints (R35 and R29). R35 had a pommel cushion without an assessment for its use. The facility did not consider this device a restraint. R29 had a wheelchair seatbelt she could not be easily removed by the resident. The facility did not consider this device a restraint. Evidenced by: The facility's policy titled Use of Restraints last revised April 2017, states in part: Restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review the facility did not ensure 1 resident (R1) of 1 sampled residents reviewed for pressure injuries received the necessary care and services to promote healing and/or prevent pressure injuries from developing. R1 was at risk for pressure injury (PI) development. R1 developed a deep tissue injury (DTI) to the left heel. Facility staff did not ensure PI interventions were in place and did not implement an appropriate offloading device for the left (L) heel. Treatment orders were not completed as ordered.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on staff interview and record review, the facility did not ensure that pain management was provided consistent with standards of practice for 1 of 2 residents reviewed (R42) out of a total sample of 21. R42 had an order for scheduled and PRN (as needed) pain medication. R42 has chronic pain and feels pain is not controlled. Facility had not been assessing pain with scheduled pain medication to track effectiveness of medications. Evidenced by: The facility policy, entitled Administering Pain Medications, with a revision date of March 2020, states, in part: . Purpose: The purpose of this procedure is to provide guidelines for assessing the resident's level of pain prior to administering analgesic pain medication . General Guidelines: 1. [...]
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility did not ensure 1 of 4 residents (R64) of a total of 21 residents reviewed had a drug regimen free from unnecessary drugs. R64 did not meet criteria for antibiotic therapy. As evidenced by The facility policy, Antibiotic Stewardship & MDROs (Multi Drug Resistant Antibiotics), dated 2020, indicates in part, the following: Antibiotic stewardship refers to systemic efforts to optimize the use of antibiotics - not just reduce the total volume used - to maximize their benefits to patients, while minimizing both the rise of antibiotic resistance as well as adverse effects to patients from unnecessary antibiotic therapy. The CDC (Centers for Disease Control) indicates that antibiotics are among the most frequently prescribed medications in nursing homes with up to 70% of residents receiving at least one antibiotic when followed for over one ear. [...]
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: that the resident or resident's representative was provided education regarding the benefits and potential side effects of pneumococcal immunization; and that the resident either received the influenza and/or pneumococcal immunization or did not receive the pneumococcal immunization due to medical contraindications or refusal, this affected 3 of 5 residents (R10, R44, R59) reviewed for immunizations. R10 had no documentation of pneumococcal immunizations in their medical record. R44 had no documentation of pneumococcal immunizations in their medical record. R59 had no documentation of pneumococcal immunizations in their medical record. [...]
Fire safety inspections
23 fire safety citations on file: 8 on September 18, 2025, 7 on July 9, 2024, 8 on March 21, 2023.
Every fire safety citation23 citations
- E Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install properly constructed and protected linen or trash chutes.
- E Have power receptacles that are properly grounded.
- D Have properly located and lighted "Exit" signs.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install corridor and hallway doors that block smoke.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have elevators that firefighters can control in the event of a fire.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have power receptacles that are properly grounded.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- F Install an approved automatic sprinkler system.
- E Install proper backup exit lighting.
- E Install a fire alarm system that can be heard throughout the facility.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Meet requirements for the use of electrical equipment.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| August 4, 2025 | Fine | $183,827 |
| July 9, 2024 | Payment Denial | 93 days from August 7, 2024 |
| March 12, 2024 | Fine | $41,980 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.51 | 4.21 | 3.86 |
| Registered nurses | 0.60 | 0.99 | 0.69 |
| All nursing staff on weekends | 4.19 | 3.77 | 3.42 |
| Nurse aides | 3.09 | ||
| Licensed practical nurses | 0.83 | ||
| Nursing staff turnover (share who left in a year) | 55.5% | 46.9% | 45.8% |
| Registered nurse turnover | 64.7% | 39.7% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.93 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.65 on weekdays and 4.19 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 29.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.11 in April to June 2025 to 4.51 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.51 | 0.60 | 4.65 | 4.19 | 29.7% | 0 of 90 | 87 |
| Oct to Dec 2025 | 4.31 | 0.53 | 4.39 | 4.10 | 23.4% | 0 of 92 | 89 |
| Jul to Sep 2025 | 5.01 | 0.57 | 5.09 | 4.80 | 15.6% | 0 of 92 | 80 |
| Apr to Jun 2025 | 5.11 | 0.83 | 5.27 | 4.69 | 20.3% | 0 of 91 | 76 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.7 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.6 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.4 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 26.7 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.9 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 23.1 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.1 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 24.0 | 15.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 2.3 | 1.8 |
Owners and operators
Legal business name: COUNTY OF GREEN.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Johnson, Maria | W-2 managing employee | Individual | 01/07/2022 | |
| Pax, Theresa | W-2 managing employee | Individual | 07/01/2019 | |
| County of Green | Operational/managerial control | Organization | 09/01/1985 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 11 problems in this area, most recently on October 9, 2024: "Protect a residents' right to refuse some types of non-requested transfers within the nursing home."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on August 4, 2025: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 8 problems in this area, most recently on August 4, 2025: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on March 24, 2026: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Monroe Health Services Monroe, 0.9 mi · 4 of 5 stars · 22 citations
- New Glarus Home New Glarus, 15.3 mi · 2 of 5 stars · 40 citations
- Serenity Estates of Lena Lena, 18.3 mi · 2 of 5 stars · 38 citations
- Medina Nursing Center Durand, 19.5 mi · 2 of 5 stars · 38 citations
- Evansville Manor Nursing and Rehab, LLC Evansville, 21 mi · 1 of 5 stars · 55 citations
- Pearl Pointe Nursing Rehab & Care Freeport, 21.3 mi · 1 of 5 stars · 65 citations
- The Citadel at Saint Joseph Village Freeport, 21.6 mi · 1 of 5 stars · 53 citations
- Stephenson Nursing Center Freeport, 23.2 mi · 3 of 5 stars · 42 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Pleasant View Nursing Home's Medicare star rating?
- CMS rates Pleasant View Nursing Home 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pleasant View Nursing Home get at its last inspection?
- 0 health deficiencies at the standard inspection on September 18, 2025. The Wisconsin average is 9.5.
- Has Pleasant View Nursing Home been fined?
- Yes. CMS lists 2 fines totaling $225,807 in the last three years.
- Does Pleasant View Nursing Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pleasant View Nursing Home?
- CMS lists 3 owners and managers. Legal business name: COUNTY OF GREEN.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.