Home / North Carolina / Raleigh
Sunnybrook Rehabilitation Center
25 Sunnybrook Road, Raleigh, NC 27610 · Wake County · (919) 231-6150
95 certified beds, about 85 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1973
Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345077 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 8, 2026, inspectors cited 7 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
Of 17 health citations since January 2024, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 3 fines totaling $50,447 in the last three years; the largest was $27,378, and the latest is dated June 8, 2026.
Nurses and nurse aides worked 3.65 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.
51.5% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Sovereign Healthcare Holdings, an affiliated group of 43 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
301/24
406/24
110/24
202/25
706/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
10D
1E
1F
Potential for minimal harm
0A
1B
2C
June 8, 2026Standard inspection, Complaint inspection · 7 citations
- J Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on observation, record review, and interviews with staff, Emergency Medical Services (EMS) staff, Nurse Practitioner, and Medical Director, the facility failed to ensure basic lifesaving support was provided effectively when there was a delay in initiating Cardio Pulmonary Resuscitation (CPR) to a resident who had no signs of life and was a full code (an official directive to perform all necessary life-sustaining measures, including CPR and defibrillation, if a person stops breathing or their heart stops). Additionally, the facility failed to do the following: [...]
- F Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and staff interviews, the facility failed to ensure narcotic lock boxes were permanently affixed to the medication refrigerators in 2 of 2 medication rooms observed for medication storage (Medication room [ROOM NUMBER] and Medication room [ROOM NUMBER]).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of Level II Preadmission Screening and Resident Review (PASRR) for 1 of 1 resident reviewed for PASRR (Resident #3).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and staff interviews, the facility failed to develop a person-centered care plan in the area of a Level II Preadmission Screening and Resident Review (PASRR) for 1 of 1 resident reviewed for PASRR (Resident #3).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and staff interviews, the facility failed to revise the person-centered care plan in the area of elopement risk and use of a wander/elopement alarm bracelet for 1 of 25 residents whose care plans were reviewed (Resident #54).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review, family member and staff interviews, the facility failed to ensure a resident was transported for a scheduled orthopedic appointment and instead transported a different resident to the appointment for 1 of 1 resident reviewed (Resident #95).
- C Post nurse staffing information every day.
Inspectors wroteBased on record review and staff interviews, the facility failed to post accurate licensed and non-licensed nurse staffing data for 14 of 30 days reviewed for sufficient staffing (4/20/26, 4/24/26, 4/25/26, 4/26/26, 4/27/26, 4/28/26, 4/30/26, 5/01/26, 5/02/26, 5/03/26, 5/04/26, 5/11/26, 5/12/26, and 5/17/26).
February 20, 2025Standard inspection · 2 citations
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and staff and Pharmacy Consultant interviews, the facility failed to complete an AIMS (Abnormal Involuntary Movement Scale) assessment for 1 of 5 residents (Resident #28) reviewed for unnecessary medications who received psychotropic medications.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review, and staff and Ombudsman interviews, the facility failed to notify the Ombudsman in writing of a resident transfer for 2 of 3 residents reviewed for hospitalization (Resident #1 and Resident #18).
October 8, 2024Complaint inspection · 1 citation
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review, and Responsible Party (RP) and staff interviews, the facility failed to notify the resident or Responsible Party of the facility bed hold policy for 2 of 3 residents reviewed for hospitalization (Resident #1 and Resident #2).
June 21, 2024Complaint inspection · 4 citations
- G Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review, resident interview, staff interview, and pharmacy manager interview the facility failed to obtain and administer narcotic pain medication as ordered for moderate to severe pain for one (Resident #3) of one resident reviewed for pain control.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, resident interview, staff interview, consultant pharmacist interview, and pharmacy manager interview the facility failed to dispense medications from an approved pharmacy source for one (Resident #3) of one resident reviewed for pharmaceutical services.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, family interview, and staff interview the facility failed to notify a responsible party after a resident fell, sustained a head injury, and was transferred to the hospital for one (Resident #1) of one resident reviewed for notification of change in condition.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on record review, family interview, staff interviews, and hospital admission records the facility failed to send written documentation with identifying information, medication list, physician contact information, and responsible party contact information in an emergency transfer to the hospital for one (Resident #1) of one resident reviewed for hospital transfers.
January 11, 2024Standard inspection · 3 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, staff interviews, Physician Assistant interview, and Responsible Party (RP) interview, the facility failed to notify the RP when an antidepressant medication was discontinued for 1 of 1 resident reviewed for notification of change (Resident #12).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on record review and interviews with staff the facility failed to include documentation in the resident's medical record to reflect education was provided regarding the benefits and potential side effects associated with vaccines for 2 of 5 residents reviewed for COVID-19 vaccination status (Resident #58 and #59).
- C Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and staff interviews, the facility failed to notify the Ombudsman in writing of the residents transfer to the hospital for 6 of 6 residents reviewed for hospitalization (Resident #67, Resident #71, Resident #16, Resident #65, Resident #61, and Resident #41). a. Resident # 67 was admitted to the facility on [DATE]. The nursing progress noted dated 11/10/23 at 3:42 pm revealed Resident # 67 was transferred to the hospital and returned to the facility on [DATE]. Review of Resident #67's progress notes revealed there was no notification the Ombudsman was notified of the transfer to the hospital on [DATE]. b. Resident #71 was admitted to the facility on [DATE]. The nursing progress noted dated 10/27/23 at 3:42 pm revealed Resident # 71 was transferred to the hospital and did not return. [...]
Fire safety inspections
25 fire safety citations on file: 8 on February 20, 2025, 10 on January 11, 2024, 7 on September 15, 2022.
Every fire safety citation25 citations
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- D Properly install and monitor supervisory attachments on automatic sprinkler systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Have simulated fire drills held at unexpected times.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have proper medical gas storage and administration areas.
- E Install corridor and hallway doors that block smoke.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Install a fire alarm system that can be heard throughout the facility.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Have properly installed electrical wiring and gas equipment.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Properly install and monitor supervisory attachments on automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Meet other general requirements.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 8, 2026 | Fine | $27,378 |
| June 21, 2024 | Fine | $10,527 |
| February 15, 2024 | Fine | $12,542 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.65 | 3.85 | 3.86 |
| Registered nurses | 0.34 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.17 | 3.42 | 3.42 |
| Nurse aides | 2.21 | ||
| Licensed practical nurses | 1.10 | ||
| Nursing staff turnover (share who left in a year) | 51.5% | 49.0% | 45.8% |
| Registered nurse turnover | 70.6% | 45.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.60 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.84 on weekdays and 3.17 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.80 in April to June 2025 to 3.65 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.65 | 0.34 | 3.84 | 3.17 | 1.3% | 0 of 90 | 85 |
| Oct to Dec 2025 | 3.68 | 0.34 | 3.88 | 3.17 | 4.9% | 0 of 92 | 87 |
| Jul to Sep 2025 | 3.65 | 0.51 | 3.90 | 3.04 | 8.4% | 0 of 92 | 85 |
| Apr to Jun 2025 | 3.80 | 0.64 | 4.05 | 3.17 | 7.6% | 0 of 91 | 86 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.9 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.5 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.7 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.7 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 21.8 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.2 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.4 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.0 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.8 | 1.8 |
Owners and operators
Legal business name: SUNNYBROOK REHABILITATION CENTER LLC. CMS links this home to Sovereign Healthcare Holdings, a group of 43 nursing homes averaging 3.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Sovereign Carolina Holdings LLC | Direct ownership interest | Organization | 03/06/2014 | |
| Cronquist 2015 Family Tr | Indirect ownership interest | Organization | 12/31/2015 | |
| John J Notermann Business Tr | Indirect ownership interest | Organization | 11/12/2017 | |
| Mangine, John | Indirect ownership interest | Individual | 05/01/2014 | |
| Chery, Dawn | Managing control - governing body | Individual | 06/08/2017 | |
| Kaar, Susan | Managing control - governing body | Individual | 05/01/2014 | |
| Kerley, Steven | Managing control - governing body | Individual | 09/01/2021 | |
| Southern Healthcare Management LLC | Operational/managerial control | Organization | 05/01/2014 | |
| Cronquist, Royce | Operational/managerial control | Individual | 02/01/2018 | |
| Jackson, Christina | Operational/managerial control | Individual | 03/16/2026 | |
| Mangine, John | Operational/managerial control | Individual | 05/01/2014 | |
| Melton, Donald | Operational/managerial control | Individual | 05/01/2014 | |
| Notermann, William | Operational/managerial control | Individual | 06/15/2023 | |
| O Brien, Patrick | Operational/managerial control | Individual | 09/01/2017 | |
| Notermann, Brenda | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 07/02/2025 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 01/01/2025 | |
| Hsp Carolina LLC | Adp of the SNF | Organization | 07/02/2025 | |
| Sabra Health Care Reit Inc | Adp of the SNF | Organization | 05/01/2014 | |
| Southern Healthcare Management LLC | Adp of the SNF | Organization | 06/20/2025 | |
| Sovereign Carolina Disbursements LLC | Adp of the SNF | Organization | 05/01/2014 | |
| Chery, Dawn | Adp of the SNF | Individual | 06/08/2017 | |
| Cronquist, Royce | Adp of the SNF | Individual | 02/01/2018 | |
| Jackson, Christina | Adp of the SNF | Individual | 03/16/2026 | |
| Kaar, Susan | Adp of the SNF | Individual | 05/01/2014 | |
| Kelly, Michelle | Adp of the SNF | Individual | 02/01/2018 | |
| Kerley, Steven | Adp of the SNF | Individual | 09/01/2021 | |
| Mangine, John | Adp of the SNF | Individual | 05/01/2014 | |
| Melton, Donald | Adp of the SNF | Individual | 05/01/2014 | |
| Notermann, William | Adp of the SNF | Individual | 06/15/2023 | |
| O Brien, Patrick | Adp of the SNF | Individual | 09/01/2017 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on February 20, 2025: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 8, 2026: "Ensure each resident receives an accurate assessment."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on June 8, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on June 8, 2026: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.17 hours per resident per day, below the North Carolina average of 3.42.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Capital Nursing and Rehabilitation Center Raleigh, 0.2 mi · 4 of 5 stars · 14 citations
- Tower Nursing and Rehabilitation Center Raleigh, 1.2 mi · 3 of 5 stars · 21 citations
- Raleigh Rehabilitation Center Raleigh, 3.7 mi · 3 of 5 stars · 18 citations
- Bloomsbury at Hayes Barton Place Raleigh, 4.3 mi · not rated · 0 citations
- The Cardinal at North Hills Raleigh, 4.4 mi · 3 of 5 stars · 4 citations
- Pruitthealth-Raleigh Raleigh, 5.6 mi · 3 of 5 stars · 30 citations
- Wellington Rehabilitation and Healthcare Knightdale, 5.8 mi · 1 of 5 stars · 24 citations
- The Laurels of Forest Glenn Garner, 5.9 mi · 2 of 5 stars · 12 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Sunnybrook Rehabilitation Center's Medicare star rating?
- CMS rates Sunnybrook Rehabilitation Center 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Sunnybrook Rehabilitation Center get at its last inspection?
- 7 health deficiencies at the standard inspection on June 8, 2026. The North Carolina average is 4.7.
- Has Sunnybrook Rehabilitation Center been fined?
- Yes. CMS lists 3 fines totaling $50,447 in the last three years.
- Does Sunnybrook Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Sunnybrook Rehabilitation Center?
- CMS lists 30 owners and managers, and links the home to Sovereign Healthcare Holdings. Legal business name: SUNNYBROOK REHABILITATION CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.