Waukegan Health and Rehab
2217 Washington Street, Waukegan, IL 60085 · Lake County · (847) 244-4100
112 certified beds, about 79 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 145621 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 21, 2025, inspectors cited 9 health deficiencies (the Illinois average is 12.6, the national average 9.2).
Of 27 health citations since July 2023, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $8,328 in the last three years; the largest was $8,328, and the latest is dated November 15, 2023.
Nurses and nurse aides worked 3.07 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.83 of those hours.
40.8% of nursing staff left within the year CMS measured (Illinois average 44.5%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
607/23
211/23
111/23
112/23
102/24
406/24
905/25
110/25
112/25
104/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
21D
2E
2F
Potential for minimal harm
0A
0B
0C
April 29, 2026Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview, and record review the facility failed to protect the resident's right to be free from physical abuse by another resident for 1 of 2 residents (R1) reviewed for abuse in the sample of 7.
December 2, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to implement safety interventions for 2 of 2 residents (R1, R2) reviewed for safety in the sample of 3. This failure resulted in R1 being hit in the face by R2's involuntary movements.
October 28, 2025Complaint inspection · 1 citation
- D Honor each resident's preferences, choices, values and beliefs.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide R1 with the necessary care and services to maintain the highest practicable physical and psychosocial well-being for 1 of 6 residents (R1) reviewed for quality of care in the sample of 6.
May 21, 2025Standard inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure safe food handling practices were followed to prevent cross-contamination. This has the potential to affect all residents that receive food and nourishments from the kitchen.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the bathroom was clean and homelike. This applies to 4 of 4 residents (R48, R50, R56, R60) in the sample of 18.
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on interview and record review the facility failed to ensure anti-psychotic psychotropic medications had a stop date of 14 days for 1 of 6 residents (R15) reviewed for unnecessary medications in the sample of 18.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a resident's splint/palm protector was in place to her left hand for 1 of 4 residents (R36) reviewed for splints/restorative care in the sample of 18.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure dietary supplements were provided for 1 of 6 residents (R22) reviewed for weight loss in the sample of 18.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on interview and record review the facility failed to document a numerical value for a peripherally inserted central catheter (PICC) measurements for 1 of 1 resident (R61) reviewed for intravenous (IV) access in the sample of 18.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident consumed their medications when administering medications for 1 of 18 residents (R42) reviewed for pharmacy services in the sample of 18.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure insulin pens were properly stored and labeled for 2 of 18 residents (R60, R78) reviewed for medication storage in the sample of 18.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure staff wore the required personal protective equipment (PPE) when providing high contact care activities for 2 of 18 residents (R7 and R36) reviewed for infection control in the sample of 18.
June 12, 2024Standard inspection · 4 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a resident who requires assistance with toileting received incontinence care. This applies to 1 of 4 residents (R47) reviewed for activities of daily living in the sample of 18.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to apply devices to residents with physical limited mobility to 2 of 2 residents (R37, R61) reviewed for range of motion in the sample of 18.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure a residents prescribed medication was available to administer. This applies to 1 of 7 residents (R6) reviewed for pharmacy services in the sample of 18.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, facility failed to wash hands and change gloves in a manner to prevent cross contamination and failed to wear personal protective equipment (PPE) during care on a resident on enhanced barrier precaution to 2 of 18 residents (R8, R61) reviewed for infection control in the sample of 18.
February 13, 2024Complaint inspection · 1 citation
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on interview and record review the facility failed to ensure residents funds were refunded after discharge for 1 of 6 residents (R1) reviewed for personal funds in the sample of 6.
December 22, 2023Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to safely transfer a resident (R1). This failure resulted in R1 being hit in the head with the arm of the mechanical lift, resulting in a large skin tear, being admitted to the hospital, and requirng sutures to her head. This applies to one of three residents (R1) reviewed for safety in the sample of five.
November 30, 2023Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to ensure a resident was assisted in safe manner to prevent injury for 1 of 3 residents (R1) reviewed for safety in the sample of 4. This failure resulted in (R1) sustaining a fall and receiving a right ankle fracture.
November 15, 2023Complaint inspection · 2 citations
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review the facility failed to immediately investigate an injury of unknown origin for 1 of 3 residents (R1) reviewed for abuse in the sample of 7.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review the facility failed to implement neurological assessments following an unwitnessed fall. This applies to 1 of 5 residents (R2) reviewed for falls in the sample of 7.
July 27, 2023Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the sanitizing buckets used to sanitize the food preparation areas, had the correct sanitizing concentration in them, and failed to ensure the scoops were clean and not stored directly in the food products, inside the storage bins. This has the potential to affect all of the residents in the facility.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents on mechanically altered diets with swallowing problems were placed in an upright position for eating, and failed to ensure preventative measures for falls were in place for 5 of 6 residents (R35, R1, R13, R17, R46) reviewed for safety and supervision in the sample of 22.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to release a resident's physical restraints per physician's orders for 1 of 4 residents (R76) reviewed for physical restraints in the sample of 22.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to keep a contracted residents nails trimmed for one of two residents reviewed for activities of daily living in the sample of 22.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to implement a physician's order to monitor weights for a resident with edema (R17), failed to deliver a meal tray and monitor a resident on a mechanically altered diet for 1 resident (R30). These failures apply to 2 of 3 residents reviewed for quality of care in the sample of 22.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to wear gloves when providing incontinence care and handling soiled linens for 1 of 4 residents (R46) reviewed for infection control in the sample of 22.
Fire safety inspections
29 fire safety citations on file: 9 on May 21, 2025, 9 on June 12, 2024, 11 on July 27, 2023.
Every fire safety citation29 citations
- F Establish staff and initial training requirements.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Meet requirements for the use of electrical equipment.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- C Have simulated fire drills held at unexpected times.
- F Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Install an approved automatic sprinkler system.
- E Install corridor and hallway doors that block smoke.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Have restrictions on the use of portable space heaters.
- E Ensure proper storage of liquid oxygen.
- F Establish roles under a Waiver declared by secretary.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have elevators that firefighters can control in the event of a fire.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- E Install corridor and hallway doors that block smoke.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| November 15, 2023 | Fine | $8,328 |
| November 15, 2023 | Payment Denial | 11 days from December 23, 2023 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.07 | 3.45 | 3.86 |
| Registered nurses | 0.83 | 0.72 | 0.69 |
| All nursing staff on weekends | 2.60 | 3.07 | 3.42 |
| Nurse aides | 1.86 | ||
| Licensed practical nurses | 0.39 | ||
| Nursing staff turnover (share who left in a year) | 40.8% | 44.5% | 45.8% |
| Registered nurse turnover | 26.7% | 41.8% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.27 on weekdays and 2.60 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.28 in April to June 2025 to 3.07 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.07 | 0.83 | 3.27 | 2.60 | 3.0% | 0 of 90 | 79 |
| Oct to Dec 2025 | 3.17 | 0.80 | 3.33 | 2.76 | 1.9% | 0 of 92 | 81 |
| Jul to Sep 2025 | 3.22 | 0.88 | 3.38 | 2.84 | 0.7% | 0 of 92 | 82 |
| Apr to Jun 2025 | 3.28 | 0.86 | 3.46 | 2.84 | 2.5% | 0 of 91 | 83 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Illinois, Jan to Mar 2026 | 3.26 | 0.65 | 3.40 | 2.92 | 5.4% | 0.6% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Illinois
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Illinois, all employers | |||
| CNAs (nursing assistants) | $22.10 | $18.95 to $23.26 | 68,640 |
| LPNs and LVNs | $36.06 | $30.57 to $38.25 | 17,440 |
| Registered nurses | $46.15 | $38.47 to $50.94 | 138,910 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Illinois | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.1 | 13.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 0.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.8 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.0 | 3.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 2.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 3.5 | 14.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.2 | 4.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 23.7 | 21.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.8 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.3 | 13.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.4 | 2.0 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 2.2 | 1.8 |
Owners and operators
Legal business name: PAVILION OF WAUKEGAN, LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Topper, Aaron | Managing control - governing body | Individual | 12/01/2007 | |
| Jain, Sachin | Operational/managerial control | Individual | 01/03/2022 | |
| Topper, Aaron | Operational/managerial control | Individual | 12/01/2007 | |
| Jain, Sachin | Adp of the SNF | Individual | 01/03/2022 | |
| Topper, Aaron | Adp of the SNF | Individual | 12/01/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on December 2, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on April 29, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 21, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 21, 2025: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.60 hours per resident per day, below the Illinois average of 3.07.
Other nursing homes nearby
- Elevate Care Waukegan Waukegan, 0.1 mi · 2 of 5 stars · 63 citations
- Aspyre of Waukegan Waukegan, 2.3 mi · 1 of 5 stars · 37 citations
- Claridge Healthcare Center Lake Bluff, 5.1 mi · 1 of 5 stars · 71 citations
- Alpine Care of Zion Zion, 6.5 mi · 2 of 5 stars · 45 citations
- Lake Forest Place Lake Forest, 6.8 mi · 5 of 5 stars · 15 citations
- Allure of Zion Zion, 7.3 mi · 1 of 5 stars · 65 citations
- Avantara Libertyville Libertyville, 8.3 mi · 4 of 5 stars · 23 citations
- Village at Victory Lakes, the Lindenhurst, 9.5 mi · 4 of 5 stars · 27 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Waukegan Health and Rehab's Medicare star rating?
- CMS rates Waukegan Health and Rehab 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Waukegan Health and Rehab get at its last inspection?
- 9 health deficiencies at the standard inspection on May 21, 2025. The Illinois average is 12.6.
- Has Waukegan Health and Rehab been fined?
- Yes. CMS lists 1 fine totaling $8,328 in the last three years.
- Does Waukegan Health and Rehab accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Waukegan Health and Rehab?
- CMS lists 5 owners and managers. Legal business name: PAVILION OF WAUKEGAN, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.