Home / North Carolina / Charlotte
Wilora Lake Healthcare
6001 Wilora Lake Road, Charlotte, NC 28212 · Mecklenburg County · (704) 563-2922
70 certified beds, about 61 residents a day · For profit - Corporation · Medicare and Medicaid since 1995
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345473 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 24, 2026, inspectors cited 4 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
None of its 14 health citations since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.17 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.45 of those hours.
66.2% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Avardis Health, an affiliated group of 38 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
011/23
1002/25
404/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
1E
0F
Potential for minimal harm
0A
1B
0C
April 24, 2026Standard inspection, Complaint inspection · 4 citations
- E Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on record review and resident and staff interviews, the facility failed to protect a resident from misappropriation of personal funds when the former Business Office Manager used a resident's debit card to pay the former Business Office Manager's personal bills. This deficient practice affected 1 of 3 residents reviewed for prevent misappropriation of resident property (Resident #14).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review, and staff interviews, the facility failed to provide toileting hygiene after a bowel movement and prior to placing a new and clean pull up on a resident dependent on staff for assistance with activities of daily living (ADL) for 1 of 4 residents (Resident #24).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews, and staff interviews, the facility failed to follow their Infection Control policies and procedures for Hand Hygiene when Nurse Aide (NA) #1 failed to sanitize his hands in between changing his gloves while providing suprapubic urinary catheter care to Resident #24. The facility also failed to follow their Enhanced Barrier Precautions (EPB) policy and procedure when NA #1 failed to wear a gown while providing incontinence care and while transferring Resident #24 and then NA #1 and NA #2 adjusted the same resident up in the bed after placing a turn sheet under her without wearing a gown. The deficient practice occurred for 2 of 8 staff observed for infection control practices (NA #1 and NA #2).
- B Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review and interviews with the Regional Ombudsman and staff, the facility failed to provide a written discharge notice to the resident and send a copy of the notice to the Regional Ombudsman for a resident discharged home for 1 of 1 resident reviewed for discharge (Resident #83).
February 20, 2025Standard inspection, Complaint inspection · 10 citations
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on record review, and resident, staff, Resident Representative, and Department of Social Services (DSS) Guardian interviews, the facility failed to ensure residents were given the right to participate in the revision of their person-centered care plans for 2 of 2 residents reviewed for care planning (Resident #12 and Resident #14).
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, record review, and resident and staff interview, the facility failed to provide personal privacy during incontinent care when the Nurse Aide exited the room during care and left the door to Resident #48's room open while the resident was unclothed and uncovered resulting in the resident being visible from the hallway while he was exposed. This deficient practice affected 1 of 1 resident reviewed for privacy (Resident 48).
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observations, record reviews, resident, and staff interviews, the facility failed to protect a resident's right to be free from resident-to-resident abuse when Resident #20 hit Resident #7 on the back of his head and neck with a metal cane after Resident #7 entered back into their shared room to retrieve a personal item. Resident #7 had a raised red area on the back of his neck. This affected 1 of 3 residents reviewed for abuse (Resident #7).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on record review, staff and physician interviews, the facility failed to maintain documented evidence of a thorough investigation of an allegation of misappropriation of medication for 2 of 4 residents (Residents #278 & #279) reviewed for misappropriation of property.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review, and staff and Regional Ombudsman interviews, the facility failed to provide a complete written notice of transfer/discharge that included the Nursing Home Hearing Request form to the Resident and Resident Representative for 1 of 3 residents (Resident #20) reviewed for facility-initiated discharge.
- D Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Inspectors wroteBased on record review, and Hospital Case Manager and staff interviews, the facility failed to allow a resident to return to the facility after being sent to the hospital for a medical evaluation using the residents' behaviors prior to discharge as a basis for their decision for 1 of 3 residents reviewed for transfer and discharge (Resident #20).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interviews, the facility failed to code the Minimum Data Set (MDS) assessment accurately in the areas of prognosis for a resident receiving Hospice services and discharge location for 2 of 27 reviewed for accuracy of assessment (Resident #9 and Resident #73).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, observations,and family, staff, and Nurse Practitioner interviews, the facility failed to implement fall prevention interventions consistent with resident's care plan (Resident #5 and Resident #6) and failed to provide a safe transfer using a mechanical lift for Resident #36. This deficient practice occurred for 3 of 6 residents (Resident #5, Resident #6 and Resident #36) reviewed for accidents.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on record review, and Dialysis Nurse, staff and physician interviews, the facility failed to maintain ongoing communication with the dialysis center and failed to consistently document assessments of the dialysis access site post dialysis including monitoring for bleeding, pain, and condition of skin for 1 of 1 resident reviewed for dialysis (Resident #53).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews, and staff interviews, the facility failed to disinfect a resident's dedicated glucometer according to manufacturer's guidelines for cleaning and disinfecting glucometers for 1 of 2 residents observed for infection control practices (Resident #69).
November 9, 2023Standard inspection · 0 citations
Fire safety inspections
17 fire safety citations on file: 6 on April 24, 2026, 7 on February 20, 2025, 4 on November 9, 2023.
Every fire safety citation17 citations
- D Use approved construction type or materials.
- D Have exits that are accessible at all times.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Have properly installed electrical wiring and gas equipment.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.17 | 3.85 | 3.86 |
| Registered nurses | 0.45 | 0.62 | 0.69 |
| All nursing staff on weekends | 2.80 | 3.42 | 3.42 |
| Nurse aides | 1.87 | ||
| Licensed practical nurses | 0.85 | ||
| Nursing staff turnover (share who left in a year) | 66.2% | 49.0% | 45.8% |
| Registered nurse turnover | 72.7% | 45.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.32 on weekdays and 2.80 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.39 in April to June 2025 to 3.17 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.17 | 0.45 | 3.32 | 2.80 | 0.0% | 2 of 90 | 61 |
| Oct to Dec 2025 | 3.24 | 0.50 | 3.39 | 2.85 | 0.0% | 0 of 92 | 60 |
| Jul to Sep 2025 | 3.11 | 0.40 | 3.25 | 2.76 | 0.0% | 3 of 92 | 62 |
| Apr to Jun 2025 | 3.39 | 0.52 | 3.56 | 2.94 | 0.0% | 0 of 91 | 65 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 12.9 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.9 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.6 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.6 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.5 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.4 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.6 | 12.9 | 12.0 |
Owners and operators
Legal business name: 6001 WILORA LAKE ROAD OPCO LLC. CMS links this home to Avardis Health, a group of 38 nursing homes averaging 2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Charlotte Parentco LLC | Direct ownership interest | Organization | 06/01/2025 | |
| Mecklenburg Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Ncop Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Nu C II Irrevocable Trust | Indirect ownership interest | Organization | 06/01/2025 | |
| Nu C Irrevocable Trust | Indirect ownership interest | Organization | 06/01/2025 | |
| SNF Care Centers LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Zenith Holdco II LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Zenith Holdco LLC | Indirect ownership interest | Organization | 06/01/2025 | |
| Fc Encore Charlotte, LLC | 5% or greater security interest | Organization | 05/01/2025 | |
| Hoback, Tiffany | Managing control - governing body | Individual | 05/01/2025 | |
| Semones, Brandi | Managing control - governing body | Individual | 05/01/2025 | |
| SNF Mgr LLC | Operational/managerial control | Organization | 05/01/2025 | |
| Bryant, Dereca | Operational/managerial control | Individual | 05/01/2025 | |
| Clements, Thad | Operational/managerial control | Individual | 05/01/2025 | |
| Hill, Keizma | Operational/managerial control | Individual | 05/01/2025 | |
| Hoback, Tiffany | Operational/managerial control | Individual | 05/01/2025 | |
| Jones, Tequilla | Operational/managerial control | Individual | 05/01/2025 | |
| Semones, Brandi | Operational/managerial control | Individual | 05/01/2025 | |
| Fc Encore Charlotte, LLC | Adp of the SNF | Organization | 05/01/2025 | |
| SNF Mgr LLC | Adp of the SNF | Organization | 04/21/2025 | |
| Bryant, Dereca | Adp of the SNF | Individual | 05/01/2025 | |
| Clements, Thad | Adp of the SNF | Individual | 05/01/2025 | |
| Hill, Keizma | Adp of the SNF | Individual | 05/01/2025 | |
| Hoback, Tiffany | Adp of the SNF | Individual | 05/01/2025 | |
| Jones, Tequilla | Adp of the SNF | Individual | 05/01/2025 | |
| Semones, Brandi | Adp of the SNF | Individual | 05/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on April 24, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on April 24, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on April 24, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 24, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.80 hours per resident per day, below the North Carolina average of 3.42.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Redwood Health & Rehab Charlotte, 0.7 mi · 2 of 5 stars · 18 citations
- Asbury Health and Rehabilitation Center Charlotte, 2 mi · 2 of 5 stars · 19 citations
- Peak Resources - Charlotte Charlotte, 2.5 mi · 3 of 5 stars · 16 citations
- White Oak Manor - Charlotte Charlotte, 2.7 mi · 1 of 5 stars · 21 citations
- Pine Crest Health & Rehabilitation Charlotte, 2.7 mi · 1 of 5 stars · 28 citations
- Pelican Health at Charlotte Charlotte, 3.7 mi · 2 of 5 stars · 39 citations
- Pelican Health Randolph LLC Charlotte, 3.9 mi · 1 of 5 stars · 47 citations
- Sardis Oaks Charlotte, 4.4 mi · 3 of 5 stars · 16 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Wilora Lake Healthcare's Medicare star rating?
- CMS rates Wilora Lake Healthcare 2 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Wilora Lake Healthcare get at its last inspection?
- 4 health deficiencies at the standard inspection on April 24, 2026. The North Carolina average is 4.7.
- Has Wilora Lake Healthcare been fined?
- CMS lists no fines in the last three years.
- Does Wilora Lake Healthcare accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Wilora Lake Healthcare?
- CMS lists 26 owners and managers, and links the home to Avardis Health. Legal business name: 6001 WILORA LAKE ROAD OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.