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Assisted living / California / Orange

Citrus Hills Assisted Living

142 S Prospect St., Orange, CA 92869 · Orange County · (714) 639-3590

Residential care facility for the elderly (RCFE) · licensed for 95 residents · Licensed since 2019 · Licensee: Prospect Senior Living, Inc.

68state visits on file
9Type A citations
12Type B citations
13 of 95complaint allegations substantiated
95licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 306005603 · See the state record

The record in brief

California's licensing agency has 68 visits to Citrus Hills Assisted Living on file since October 2021: 4 inspections, 51 complaint visits and 13 other visits. The most recent was on August 20, 2026.

Those visits led to 9 Type A citations and 12 Type B citations (the state's two levels of deficiency), 21 cited regulation sections in all.

The state looked into 39 complaints covering 95 allegations: 13 substantiated, 0 inconclusive, 73 unsubstantiated and 9 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections400
Complaint visits5166
Other visits1336
All visits68912

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited21 citations
  1. §
    Title 22 section 87464(f)(4)
    Plan of correction date in the file: October 24, 2024
  2. §
    Title 22 section 87468.1(a)(12)
    Plan of correction date in the file: June 21, 2024
  3. §
    Title 22 section 87628(a)
    Plan of correction date in the file: February 7, 2024
  4. §
    Title 22 section 87465(c)(2)
    Plan of correction date in the file: July 7, 2023
  5. §
    Title 22 section 87465(c((2)
    Plan of correction date in the file: May 5, 2023
  6. §
    Title 22 section 87203
    Plan of correction date in the file: February 14, 2023
  7. §
    Title 22 section 87555(b)(28)
    Plan of correction date in the file: November 4, 2024
  8. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: November 2, 2023
  9. §
    Title 22 section 87705(b)(2)
    Plan of correction date in the file: October 27, 2022
  10. §
    Title 22 section 87608(a)(5)(B)
    Plan of correction date in the file: February 12, 2025
  11. §
    Title 22 section 87307(a)(3)(C)
    Plan of correction date in the file: February 12, 2025
  12. §
    Title 22 section 87303(a)
    Plan of correction date in the file: December 30, 2024
  13. §
    Title 22 section 87303(a)
    Plan of correction date in the file: October 17, 2024
  14. §
    Title 22 section 87468.1(a)(2)
    Plan of correction date in the file: September 6, 2024
  15. §
    Title 22 section 87303(a)(1)
    Plan of correction date in the file: September 16, 2022
  16. §
    Title 22 section 87303(e)(2)
    Plan of correction date in the file: December 30, 2024
  17. §
    Title 22 section 87303(a)
    Plan of correction date in the file: December 4, 2024
  18. §
    Title 22 section 87705(c)(5)
    Plan of correction date in the file: November 6, 2024
  19. §
    Title 22 section 87705(f)(2)
    Plan of correction date in the file: September 16, 2022
  20. §
    Title 22 section 87303(a)
    Plan of correction date in the file: November 12, 2021
  21. §
    Title 22 section 87468.1(a)(2)
    Plan of correction date in the file: November 12, 2021

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 306005603).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
August 27, 2026003100
July 29, 2026001000
July 29, 2026004000
June 11, 2026001000
June 11, 2026001000
June 11, 2026006000
June 3, 2026004000
June 3, 2026004000
May 19, 2026001000
May 19, 2026005000
April 16, 2026001000
March 4, 2026003100
November 6, 2025001000
October 10, 2025003100
October 9, 2025003000
October 9, 2025003000
May 14, 2025100110
February 24, 2025202002
January 31, 2025004000
January 31, 2025002000
January 15, 2025100001
December 26, 2024002000
November 19, 2024103001
November 18, 2024103110
October 30, 2024002000
September 30, 2024101001
May 31, 2024001000
May 28, 2024002000
February 14, 2024103010
October 30, 2023100000
July 10, 2023100010
July 7, 2023100010
May 12, 2023001000
April 12, 2023002000
March 15, 2023000100
February 24, 2023000200
February 16, 2023101010
January 20, 2023100001
November 10, 2022000100

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Citrus Hills Assisted Living has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Who runs it

Licensee in the state file: Prospect Senior Living, Inc..

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Citrus Hills Assisted Living licensed?
California's Department of Social Services lists it as licensed, facility 306005603, residential care facility for the elderly (rcfe), since October 1, 2019 (state data as of October 8, 2026).
How many residents can Citrus Hills Assisted Living care for?
Its licence is for 95 residents.
Has Citrus Hills Assisted Living been cited by the state?
The state file lists 9 Type As and 12 Type Bs citation counts across 68 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
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